

Performance Matters | A 5 Moments of Need® Podcast Series
performancematters
This podcast series dives deeper into the 5 Moments of Learning Need®.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
Episodes
Mentioned books

Apr 8, 2020 • 21min
Experience Matters | Volvo Trucks North America
Host, Bob Mosher, speaks with Mary Ruth Bell and Diana Gallant, of Volvo Trucks around what drove them to move their instructional design to The 5 Moments of Need methodology.
In this episode Mary Ruth shares the 'aha moment' that caused her to shift her thinking, and in turn shift the thinking of her learners and the larger organization to improve overall performance. Diana shares one aspect of the methodology that she has grabbed on to - making the invisible visible.
Listen, or download now, to hear the entire performance-first journey Volvo has been undertaking.
Please excuse the audio quality; this was recorded remotely with a few network challenges throughout.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Apr 1, 2020 • 26min
Experience Matters | Turning The 5 Moments Inside Out with Autodesk
Chris Blocher, principal learning content developer for Autodesk, chats with Bob Mosher on how he and his organization are transforming their learning to meet each of The 5 Moments of Need to increase workforce performance.
Listen to hear Autodesk's business drivers for the change, how the team gained buy-in, where they are in their current journey, and a few lessons that have been learned along the way.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit in the mountains of Sundance, Utah. Register today.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Mar 13, 2020 • 24min
How to Successfully Go Virtual
In today's workplace environment we are all "needing" to go virtual. But who really knows how to do this? We know it's more than just dumping face-to-face programs into the virtual world. It is about creating meaningfully learning that impacts performance, and is sustainable.
Listen as Bob Mosher and Conrad Gottfredson discuss the unique opportunity we have currently been given to do things radically different--deliver virtual learning, in the workflow, that impacts performance.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Feb 25, 2020 • 34min
Experience Matters | Axalta’s Road to The 5 Moments
In this episode Sue Reber, APPLY’s director of practice, sits down with Bill Hickey, a 5 Moments Designer and learning practitioner with Axalta, to discuss what led him to search out “something more” than traditional training and how his team has now shifted from conventional instructional design to The 5 Moments of Need design.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us this May at The 5 Moments of Need Summit in the mountains of Sundance, Utah. Register today.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Feb 5, 2020 • 23min
Strategy Matters | Elliott Masie on Where We’re Headed
Who better to talk "where we've been" and "where we're headed" than with Elliott Masie, learning leader, author, and speaker with 50 years of experience.
Listen as Bob Mosher and Elliott discuss how learning is changing and what suggestions Elliott gave to two different airlines.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us this May where we will reimagine, with other global organizations, what organizational learning can and should be. Register to join us in Sundance, Utah at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Jan 27, 2020 • 19min
Methodology Matters | Learning Theory
Bob Mosher and Conrad Gottfredson discuss the learning theories that have shaped where we are today-empowering the flow of work.
To continue the conversation. To reimagine, with other teams, what organizational learning can and should be. To, together, rethink the mission and role of learning. Register to join us in Sundance, Utah this May at The 5 Moments of Need Summit.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Jan 22, 2020 • 24min
Experience Matters | McKinsey’s 5MoN Journey
Listen as Bob Mosher and Katie Coates discuss McKinsey's 5 Moments of Need solutions, the business drivers for this shift, their journey thus far, and the lessons that have been learned (and continue to be learned) along the way.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Dec 20, 2019 • 27min
Technology Matters | tts
Patrick Dunlap, tts' Senior Vice President, chats with co-host Bob Mosher around performance support and how the tt performance suite fits into both the broader learning technology landscape and The 5 Moments of Need methodology.
Patrick adds to the conversation with business issues they help clients solve, best practices, and common performance support technology pitfalls to avoid.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Dec 4, 2019 • 24min
Experience Matters | Why I Moved to The 5 Moments
Co-host, Bob Mosher, talks with Lee Rodrigues of Sunrun, and a 5 Moments of Need Designer, on why he is choosing to move his organization's learning into the workflow with The 5 Moments of Need methodology.
Also discussed, the challenges surrounding this shift, the effect it's had on Sunrun's performance thus far, and Lee's biggest takeaways to-date.
For more resources visit our website, join in on the conversation, or subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Nov 20, 2019 • 15min
Performance Matters | A Look at The Talent Development Optimization Council
What do we do with our data? How do we link what we do to business results? How do we address the issue of value and impact, as other industries do so well? These are the questions Kent Barnett, CEO of Perfomitiv, is exploring with his grassroots group--The Talent Development Optimization Council and what he and co-host, Conrad Gottfredson, discuss in this Performance Matters episode.
For more resources visit our website, join in on the conversation, or subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.