

Performance Matters | A 5 Moments of Need® Podcast Series
performancematters
This podcast series dives deeper into the 5 Moments of Learning Need®.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
Episodes
Mentioned books

Apr 5, 2023 • 29min
ROI is Measured in the Workflow
This episode features Sara Chizzo, APPLY Synergies', Director of Sales, along with co-hosts Conrad Gottfredson and Bob Mosher.
Their discussion is focused on Sara's background in measurement and analytics in learning and how the embedding of learning in the flow of work can truly measure impact, effectiveness and return on investment for organizations and their learning programs.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.

Feb 27, 2023 • 30min
The Power of a Well-Facilitated RWA!
Donna Audritsh, one of APPLY's senior 5 Moments of Need consultants, shares with host, Bob Mosher her 13 tips for facilitating a successful RWA. Listen or download the episode now.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.

Jan 9, 2023 • 42min
2023 Learning & HR Trends: Where Workflow Learning Can Make a Difference
The start to a new year wouldn't be complete without a look ahead!
In this first episode of 2023, hosts Bob Mosher and Conrad Gottfredson comb through current trends, statistics, and usage reports with APPLY team member Brooke Thomas-Record to discuss opportunities where workflow learning will have a real impact this year—and beyond.
Specifically, the team dug deeper into these four workplace trends:
Reskilling/Upskilling
Improving the Employee Experience
Supporting Internal Mobility
Pivoting Toward Hybridization
Download or listen now to ensure your organization remains relevant and works to put performance first this year!
List of research and reports reviewed to facilitate this discussion:
10 Learning & Development Trends for 2022 – from HRD (theHRDIRECTOR)
L&D Global Sentiment Survey 2022: The Long Shadow of Covid-19 – From Donald H Taylor
360Learning – Our 2022 Report on the State of Learning in the Flow of Work
World Economic Forum: The Global Risks Report 2022 17th Edition
LinkedIn Learning 2022 Workplace Learning Report
2021 Deloitte Global Human Capital Trends Special Report
The Post Pandemic Economy: The Future of Work After COVID-19 (McKinsey Global Institute, February 2021)
Mind Tools for Business Annual L&D Benchmark Report 2022
NovoEd November 2022 Report: The Great Workplace Disconnect…and How to Solve It
Gartner Webinar: Top 5 Priorities for HR Leaders in 2023
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Ready to make the shift to put performance first? Bring your team to our 2023 Summit. Registration closes this month!
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.

Nov 30, 2022 • 23min
Are We Really ”Skilling Up” Our Employees?
Are you working to build a "skilled" or "skillful" workforce? The difference does matter.
In this episode Bob Mosher digs into our "skill initiatives" to ensure we are not making past mistakes.
Listen now to hear Bob's views on where we need to head with our "skilling" solutions.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Ready to make the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.

Sep 19, 2022 • 28min
Supporting Business Transformation with the 5 Moments of Need
Hosts Bob and Con sit down with John Townsend, vice president of FuturePlan by Ascensus, to discuss how people, processes and technology all come together in conjunction with learning and performance support.
Listen, or download now, to hear why John believes, "change does not mean transformation" and where your focus should lie when merging great training with performance support.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Already making the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Sep 6, 2022 • 34min
What is a Digital Coach...and Why You Really Want to Know!
As a Performance Matters Podcast listener, you've heard all about the methodology, the basis for why performance-first is no longer a nice to have, but a necessity and the success stories of those who have implemented workflow learning via the 5 Moments of Need framework.
Now, we tackle the top question our team gets asked...,"So what does it look like?"
Listen or download the episode now.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Already making the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Aug 10, 2022 • 37min
Performance Matters | How Virtual Instruction Puts Performance-First
Cindy Huggett sits down with host, Bob Mosher, to discuss her views on virtual instruction, the misses she's seen in the mad rush to make all learning virtual in the last few years, and how virtual instruction can (and does) play a critical role when putting performance-first.
Listen or download the episode now.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Already making the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open.
Learn more about Cindy's work and preorder her book.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Jul 22, 2022 • 33min
Experience Matters | Changing the View on Learning
In this Experience Matters episode Bob Mosher sits down with Jill Busch, Director of Learning and Development at ManpowerGroup, to discuss her experience with changing learning in organizations and how she approaches the challenge of leading the horse to water and helping it dip it's nose in a bit. Listen or download now!
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Jun 16, 2022 • 39min
Bob and Guy Talk All Things Workflow Learning
This episode features Guy Wallace, who sat down with Bob to discuss his experience with putting performance first.
Listen as they chat about everything from stakeholder management and technology, to measurement, common objections, and how to get started with embedding your organization's learning in the flow of work.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Jun 10, 2022 • 32min
Leadership Matters | Making It Stick
In this episode host Bob Mosher sits down with Oliver Kern, a consultant, trainer and coach, who first built a performance-first solution as a non-learning leader.
Listen as he discusses how he shaped stakeholder content into what was truly needed and made it stick.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.