We kicked off this episode by diving into how Erik defines design, and how it may be different than how his team defines design. The first step is to find out how the customer designs their own business. Once Focus Lab understands how the client's business was designed, they can then 'design' a solution to meet their needs. They will even perform the DISC profile with their clients so that they can speak to the client in a way that they understand.Among other things, Erik also discusses how profit margins can suffer as a result of taking on more complex clients and sites, and so much more!

We touch on so much in this episode! Tim runs a video production company to help clients tell their stories. Since we don't have too many video production company owners on the show, we took time to compare a video production company to a web/design agency. There are similarities and differences, and we glean some learning from this fact. Things Tim Ryan is always working on:- Consistency in keeping the work coming in.- How clients buy video production services (is it a commodity?).- How Tim creatively networks with contractors so he'll know who to hire next.- Value awareness of the creative business owner, and how to use this to price a client.

We talk in depth about Octopus' move to become a virtual agency, why they want to make this move, and what beliefs drive their commitment to virtual work.

In this interview, we dive deep with Jim to find out why they merged with another company to create a large marketing powerhouse, how you know when to merge, and how this affects team growth.We also touch on how to hire fast, how partners should argue, and how to create roles for each partner to fulfill.A question posed by Jim on the show maybe the listeners can help answer: "how do you effectively hand off a relationship from a salesperson in an agency to Account Management to have that client served well?"

Kade discusses what it's like to manage your time and energy as you manage a big, overwhelming client that can never be satisfied. Primitive Social's lack of an effective onboarding process led to a lack of clarity with this client on an ongoing basis. There is so much more to this episode. Enjoy!

Is there a difference between these two critical functions? Find out what Dan and Jason have to say about it on this episode!

Dan and Jason are back with their 2nd episode about Business Models. What are the 10 questions you should ask yourself when assessing your current business model? Listen here to find out!

Dan and Jason are back to kick off the first episode of Season 3! Join them as they discuss the importance and definitions of business models, how they designed each of their respective company's models and the pros and cons of each.