Jurgen Appelo: Management 3.0 Jurgen Appelo calls himself a creative networker. Since 2008 Jurgen has penned a popular blog covering the creative economy, agile management, and personal development. He is the author of Management 3.0*, the bestselling agile management text and the proactive follow-up book, Managing for Happiness*. Key Points Not all things work for each company. You must experiment to see what works for your company culture. Incentives should be tangible. Managers should only have to manage the business systems, and the employees should be able to manage themselves. You are learning the most when half your experiments fail. Figure out how to incentivize experimentation, not just successful results. Resources Mentioned Management 3.0: Leading Agile Developers, Developing Agile Leaders* by Jurgen Appelo Managing for Happiness: Games, Tools, and Practices to Motivate Any Team* by Jurgen Appelo That's Not How We Do It Here!: A Story about How Organizations Rise and Fall--and Can Rise Again* by John Kotter Related Episodes How To Create Joy At Work with Richard Sheridan (episode 122) Start With Why, with Simon Sinek (episode 223) How to Succeed with Leadership and Management, with John Kotter (episode 249) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Terry Lipovski: Underdog Coaching Terry Lipovski is the President of Ubiquity Executive Coaches. He is a leadership coach and workshop facilitator to top organizations around the world include organizations like Schlumberger, Air Canada, and GE. Key Points Being different from colleagues can present a challenge Many people at a disadvantage don’t realize it Some people just need someone who is in their corner Resources Mentioned Ubiquity Executive Coaches Why We Need Diversity Coaching by Terry Lipovski Quotes for Leaders by Terry Lipovski Related Episodes These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) How Women Make Stronger, Smarter Choices, with Therese Huston (episode 255) How to Ask for Career Help, with Larry Braman (episode 269) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Questions John asked about what to do when it’s the leader who is planning to leave the organization. Allison asked about strategies to train the most people with minimal resources. Andrew asked about giving feedback to an entire group of people. Resources Mentioned Transitions: Making Sense of Life's Changes* by William Bridges First Things First* by Stephen R. Covey, A. Roger Merrill, and Rebecca R. Merrill altMBA reading list 3 Reasons Why Punishing A Team Is A Bad Idea Managing Transitions: Making the Most of Change* by William Bridges and Susan Bridges Related Episodes Giving Positive Feedback to Others (episode 9) Giving Constructive Feedback to Others (episode 10) Three Steps To Soliciting Feedback, with Tom Henschel (episode 107) The Seven Steps You Follow To Delegate Work (episode 117) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Mindy Danna: Adult Development Mindy Danna has over 20 years experience helping individuals and organizations achieve their goals through coaching, organization development, and strategic facilitation. She specializes in workplace communication, influencing skills, sales management, team building, strategic facilitation, and conflict resolution. Key Points The stages of development from Robert Kegan: Impulsive mind (early childhood) Imperial mind (adolescence) Socialized mind (46% of the adult population) Self-Authoring mind (41% of the adult population) Self-Transforming mind There are only modest correlations with age and the adult developmental stages. We can absolutely regress backward into prior stages depending on context and situation. Knowing more about what stage(s) you identify with will help you have more compassion for yourself and for others. Your most practical development plan: Do one thing every day that scares you. Resources Mentioned Invictus movie Immunity to Change: How to Overcome It and Unlock the Potential in Yourself and Your Organization* by Robert Kegan and Lisa Laskow Lahey In Over Our Heads: The Mental Demands of Modern Life* by Robert Kegan Changing on the Job: Developing Leaders for a Complex World* by Jennifer Garvey Berger Cultivating Leadership website Related Episodes The Best Way to Do On-the-Job Training (episode 32) What Every Leader Ought to Know About Sending People to Training (episode 36) How To Get The Most Out Of Training, with Bonni Stachowiak (episode 135) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Muriel Wilkins: Own the Room Muriel is the Managing Partner and Co-Founder of Paravis Partners. She hosts the Coaching Real Leaders podcast, presented by Harvard Business Review. She's also the co-author, with Amy Su, of Own the Room: Discover Your Signature Voice to Master Your Leadership Presence. Key Points It’s about learning to adapt and learning how you bring your best self forward for the situation at play. Effective leadership presence does two things: (1) it makes an impression through the value it brings to the table and (2) it connects with its stakeholders. A leader who has presence is able to both demonstrate their value in an authentic way that is unique to them while at the same time connect with their stakeholders. Credibility and reliability are two things people look for in every leader. When you walk into a meeting, think about what assumptions you are making, what communication strategies you are going to use, and what kind of energy you’re bringing. Related Episodes The Art of Stage Presence, with James Whittaker (episode 188) The Way to Make New Behaviors Stick, with Marshall Goldsmith (episode 196) How to Find the Right Voice, with Laura Sicola (episode 220) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Judith Glaser: Conversational Intelligence Judith Glaser is an Organizational Anthropologist. She is one of the most pioneering and innovative change agents, consultants, and executive coaches, in the consulting industry and is the world’s leading authority on Conversational Intelligence, Neuro-innovation, and WE-centric Leadership. She is a best-selling author of seven business books including her newest best seller Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results*. Key Points Great conversation leads to great relationships, which leads to great culture. Level I conversations are about resistance Level II conversations are about “wait and see“ Level III conversations are about co-creation When we are threatened by others, cortisol can linger for 26 hours. Children have the same capacity for conversational intelligence that adults do, but only if we have the courage to nurture their growth. Resources Mentioned Conversational Intelligence* by Judith Glaser Conversational Intelligence website Special Note Sadly, Judith passed away in 2018 after a long battle with cancer. You can read about her life's work at The CreatingWE Institute. Related Episodes How to Listen When Someone is Venting, with Mark Goulston (episode 91) How To Address Difficult Conversations, with Bonni Stachowiak (episode 161) How to Start a Conversation With Anyone, with Mark Sieverkropp (episode 177) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Questions Joshua asked about creating a genuine connection with the team he leads. Warren is wondering what he can do to create a culture where people bring solutions instead of problems. Brian asked about handling an employee who is dominant and intimidating. Mark asked about how to handle degrading comments in the workplace. Warren asked about the best strategies to encourage senior employees to embrace sharing their knowledge with newer employees. Resources Mentioned Analyzing Performance Problems* by Robert F. Mager and Peter Pipe Related Episodes The Best Way to Do On-the-Job Training (episode 32) How to Improve Your Coaching Skills, with Tom Henschel (episode 190) How to Manage Former Peers, with Tom Henschel (episode 257) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Larry Braman, Career Consultant and Coach, shares tips on asking for career help: Focus on building relationships with mentors, seize opportunities by following up promptly, and make genuine human connections. Emphasizes the importance of seeking help and building connections for career growth.

Nancy Duarte and Patti Sanchez: Ignite Nancy Duarte has created thousands of presentations for the world's top institutions, including Apple, Cisco, Facebook, GE, Google, TED, and the World Bank. She's also the author of Resonate*, Slide:ology*, the HBR Guide to Persuasive Presentations*, and co-author of Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols*. Patti Sanchez is a communicator with 25 years of experience leading transformative marketing initiatives for brands and causes, co-author of Illuminate, and Chief Strategy Officer for Duarte, Inc. Key Points Change is the reality for every leader and organization. Empathy for others is key at every stage of the change process — and in all communication. Stories are a powerful tool for teaching. Ceremonies help create buy-in for major transitions. Resources Mentioned Torchbearer Tool Kit Illuminate: Visual executive summary Resonate: Multi-Media Version Slidedocs: Downloadable book and free templates Diagrammer: free presentation diagrams Related Episodes How Storytelling Helps You Lead, with Sandie Morgan (episode 51) The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) How to Steal the Show, with Michael Port (episode 219) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Ron Wallace: Leadership Lessons From a UPS Driver Ron Wallace is the former president of UPS International. During his tenure, he was responsible for operations in more than 200 countries and territories, with more than 60,000 people under his direction. He’s the author of the book, Leadership Lessons From a UPS Driver: Delivering a Culture of We, Not Me*. Key Points By promoting from within, a company’s legacy and culture is seamlessly passed on. Don’t hire people for jobs, hire them for careers. Focus on hiring people when they are young and try to keep them for their entire career. Most CEOs are only good at one or two things, and that’s what they should focus on. Tell your supervisors what your goals are. When you’re in a leadership position, always remember where you came from. Related Episodes Ten Ways to Pick Yourself Up When You’re Beaten Down (episode 85) Three Ways To Reinvent Your Career with Donna Schilder (episode 97) The Secret To Happiness (episode 134) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.