306: Five Steps to Hold People Accountable, with Jonathan Raymond

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Jul 17, 2017

Jonathan Raymond, founder of Refound, shares the 5 steps of the 'Accountability Dial' - from 'The Mention' to 'The Limit'. He emphasizes the importance of personal caring for effective accountability. Micromanagement focuses on tasks, but accountability focuses on relationships and growth through productive discomfort. He teaches a common language around accountability that works for almost everyone.

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INSIGHT

Balanced Authority Is The Sweet Spot

Authority sits between command-and-control and no-authority; the sweet spot is clear expectations with care.
Leaders can set boundaries and consequences while remaining open-hearted and supportive.

ADVICE

Start With A Simple Mention

Make a quick, specific mention when you notice something so the person can see the data point.
Keep it brief, open-ended, and avoid jumping into solutions immediately.

ADVICE

Use Invitations To Gather Patterns

Use an invitation to bring multiple instances together and reopen the topic with curiosity.
Ask open questions like "Do you have a sense of what might be going on for you?" to invite collaboration.

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Jonathan Raymond: Good Authority Jonathan Raymond is the founder of Refound, a firm that believes we should all be aiming for more Yoda and less Superman. He is the author of the book, Good Authority: How to Become the Leader Your Team Is Waiting For* and the creator of the The Good Accountability course*. Many managers and leaders recognize when more accountability is needed, but few use a process that invites high performance and embraces the whole person. In his work at Refound, Jonathan invites leaders to imagine a world where personal and professional growth are one thing, and where improving your relationships and owning your strengths translate directly into the rest of your life. In this conversation, Jonathan teaches us a common language around accountability that works for almost everyone. Plus, he teaches us the five key steps of the accountability dial. Key Points Micromanagement is focused on tasks, but accountability is focused on relationships. Accountability doesn’t work unless there’s a context of personal caring. Employees want growth, and growth comes from productive discomfort. If you if you orient your day towards acknowledgment only on the positive side, you’re missing the better part of it. The 5 Steps of the Accountability Dial: The Mention The Invitation The Conversation The Boundary The Limit Resources Mentioned The Good Accountability course* Good Authority: How to Become the Leader Your Team Is Waiting For* by Jonathan Raymond Download the Accountability Dial Refound (Jonathan's Firm) Book Notes Download my highlights from Good Authority in PDF format (free membership required). Related Episodes How to Create Team Guidelines, with Susan Gerke (episode 192) New Management Practices of Leading Organizations, with David Burkus (episode 253) Moving Beyond Command and Control, with Brian Robertson (episode 258) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.