Social Pros Podcast

Convince & Convert
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Jul 25, 2014 • 47min

How to Respond to Every Social Media Inquiry in an Average of 19 Minutes

Dan Gingiss, Director of Digital Customer Experience & Social Media at Discover
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Jul 18, 2014 • 55min

Is Podcasting the Most Underrated Content Marketing Tactic?

Bob Knorpp, Host of the Beancast Marketing Podcast and President of The Cool Beans Group [...]
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Jul 11, 2014 • 50min

Why Being Nimble Was the Key to Success for This Social Media Strategist

Nick Cicero, Director of Client Strategy at Expion
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Jul 4, 2014 • 48min

Why Mobile Moments Are Mandatory for Every Business

Josh Bernoff, Senior Vice President of Idea Development at Forrester
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Jun 27, 2014 • 42min

How Sprouts Farmers Market is Serving Up Social Retail Success

Dana From, Social Media Marketing Manager at Sprouts Farmers Market
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Jun 20, 2014 • 55min

The Best Google Analytics Metrics for Social Media Professionals

Adam Singer, Analytics Advocate at Google, joins the 
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Jun 13, 2014 • 52min

How Customer Service can Devastate Your Social Media Plans

Peter Shankman - entrepreneur, author, and consultant - joins the Social Pros Podcast this week to discuss the essentials of social media customer service, including managing social media presence, balancing marketing and customer service, and empowering employees to make a [...]
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Jun 6, 2014 • 52min

How Groupon Integrates Social Media and Customer Experience

Paul Matson, Head of Content & Social Media at Groupon
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May 30, 2014 • 42min

Using Social Media to Win Hearts in Financial Services

Michael Toner, Social Media Manager at Navy Federal Credit Union, joins the Social Pros Podcast this week to discuss focusing on culture to perfect social media strategy, how he puts content first and foremost in his engagement with customers, and his plan to harness the power of internal brand ambassadors. Read the highlights: http://www.convinceandconvert.com/?p=18371
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May 23, 2014 • 55min

Social Media Lessons from America’s Biggest Company

Chad Mitchell, Senior Director of Digital Communications for Walmart, joins the Social Pros Podcast this week to discuss his social team’s changing structure, managing the reputation of a company that operates on so many levels, and staying authentic with a global brand. http://www.convinceandconvert.com/?p=18290

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