
FRIED. The Burnout Podcast
Real. Raw. No Holding Back. Stories from people like you who've burnt out and come back to tell the tale. From thought leaders to your friend down the street, there's a story in FRIED that you will relate to, guaranteed. You are not alone. You might be fried crispy at this point, but I promise you there is a way through. Each week, there is a story of breakdown and build back up and we don't skip over the nasty bits. The journey through burnout is rarely a beautiful one, but it creates some pretty amazing careers and lives. The point of this space is to assure you that you aren't alone and that there is a way through. If one week doesn't resonate, be sure that another week will. There's a solution for every story and we will cover them all. I promise. And - the help doesn't stop there. UNFRIED is a small group coaching program (under 10 people per cohort) that is available for you. Find the info here. (bit.ly/UNFRIED)
Latest episodes

Apr 18, 2021 • 9min
#straightfromcait - Other Care: The Secret Ingredient That Keeps The Minds, Bodies, and Spirits of Entrepreneurs Healthy
Today, I’m flipping the script and talking about “Other Care” as part of your self-care plan. And before you get your panties in a bunch, I don’t mean taking care of others. I mean letting and paying others to take care of you! While there is plenty of advice out there about when to hire a virtual assistant, freeing up time in your schedule often isn’t enough! What about the parts of your life beyond work that need a little TLC? Aren’t there other things that you should be delegating out in order to feel more fulfilled? Unfortunately, I think that there is this new understanding of “self-care” as something you need to do alone. And while self-care is healthy and essential (for me, it’s taking midday baths and taking walks with my dog Flora!), it shouldn’t have to be yet another thing we have to do ourselves. That’s why this episode is dedicated to what I call “other care” or allowing others to help us heal, relax, and find fulfillment. As an acupuncturist, I have supported thousands of people in their “other care.” The energy and positive intention that we share in a room together creates a healing environment even before any acupuncture occurs! If you’re interested in finding out how that works on an energetic and scientific level, I highly recommend the book Energy Medicine by Jill Blakeway. Recently, I have found “other care” by returning to acupuncture as a patient. I found an incredible acupuncturist – Kelly Drury in Montclair, NJ – who is supporting me in ways that I can’t support myself. Another healer that has helped me tremendously is Lindsey from La Lune Healing. Lindsay is a reiki practitioner who helped me sleep again after many sleepless nights following my achilles surgery. Salutogenesis Chiropractic is yet another group of healers that I am able to receive “other care” from as soon as I start feeling out of alignment. Having a healer that you know and trust is essential, no matter who you are. It is especially important for those experiencing burnout, because it’s often easier to let others start doing the work of filling you up when you are incredibly depleted. I’d love to start celebrating Other Care. I want you to comment on any post this week from this episode and tag your healer. Let’s get their work out there. Let’s tell each other that it’s okay to have background support that isn’t DIRECTLY related to business activities. Let’s normalize outsourcing a portion of healing and stop feeling like we are responsible for ALL the things, ALL the time. Quotes • “I believe that as entrepreneurs who are focused on both earning a great income and making a great impact on the world, we need to fill our cups as often as possible. Hiring a VA will take some tasks away, take some things off your plate, and make the liquid in your cup drop slower, but it won’t FILL it back up.” (2:42-3:02) • “Having a healer that you know and trust, no matter what their modality, is so important. In fact, I suggest to nearly all my burnout coaching clients that they start working with someone at the same time as they start their coaching because especially when you’re burnt out you need to leave the filling of your cup to other people.” (5:39-6:00) Links Free Breakthrough Burnout Call with Cait Energy Medicine by Jill Blakeway WellEssence LLC La Lune Healing Salutogenesis Chiropractic Can’t wait to celebrate the healers this week. <3, C Podcast production and show notes provided by FIRESIDE Marketing Learn more about your ad choices. Visit megaphone.fm/adchoices

Apr 11, 2021 • 54min
Dr. Nan Nuessle: Systemic Bullying, Burnout, and Using Communication That Values Speaker and Listener
Dr. Nan Nuessle first realized she was burnt out when she stopped at a stop sign and waited for it to turn green. She didn't even process what she was waiting for until the truck behind her honked. At the time, Dr. Nan was working up to 110 hours per week, chairing the Department of Pediatrics at both a large, multidisciplinary clinic AND a nearby hospital, and raising two children with a husband who wasn't pulling his weight. After realizing how burnt out she had become, Dr. Nan approached the Chief Medical Officer at her clinic and expressed her concerns...only to be told, "Well, what are you going to do about it?" Despite the incredible amount of hours and effort Dr. Nan was putting into her job, she still met with backlash when she sought some basic support. After this experience, Dr. Nan became a locum physician or traveling physician. This new role helped relieve some of the stress that had been suffocating her in previous positions, since she didn’t feel the same crushing responsibility to keep her employer happy at her own expense. However, throughout her travels, Dr. Nan began to realize how rampant bullying was in the healthcare world. Disguised as “politics,” physicians everywhere were bullied back into line if they ever defied the demands of their administration. This inspired Dr. Nan to begin combating bullying at the organizational level. She founded her own company, Beat Down Burnout, which works to address bullying and burnout from a standpoint of communication, so everyone at a given workplace can feel like a valued member of their team. Tune into this week’s episode of FRIED. The Burnout Podcast to learn more about how Dr. Nan works to reduce bullying in the workplace using the B.A.N.K. system of Personality Science. We discuss working with narcissists, the benefits and uses of meditation, and how to incorporate the principles of conflict resolution into all of your relationships, so you can meet people where they are. Quotes • “I first realized I was burnt out when I was driving home post-call, and I stopped at a four-way stop, and I waited for the sign to turn green.” (1:26-1:35) • “I went in to speak with the Chief Medical Officer at the clinic and told him, ‘I think I’m burnt out.’ And he looked at me and said, ‘Well, what are you gonna do about it?’” (2:21-2:29) • “With this training, I have learned a lot of tools to protect myself. I have learned to do what we call ‘be the cloud.’ So when somebody wants to be a narcissist, you learn to just let it flow through you and go on and be able to do your work. You have to learn at what point you just can’t. But that’s probably 25% [of the time] not 80%.” (38:10-38:39) • “Once you’ve been bullied, you become highly sensitive about it. And you sometimes need to know where to go to rebuild your strength, to rebuild your walls, to get the tools to get back to normal. And that’s hard.” (40:33-40:54) • “The Hawaiians have an attitude about the guy that cuts you off in traffic. They say, ‘If you don’t let at least two people in on your way to work and at least two people in on your way home, you’re not driving with aloha.’” (43:35-43:47) Links Dr. Nan’s website: https://BeatDownBurnout.com Dr. Nan’s Instagram: https://instagram.com/beat_down_burnout Dr. Nan’s LinkedIn: https://www.linkedin.com/in/nanette-nuessle-md-351b9116/ Crack your code: https://CrackMyCode.com/Beat-Burnout XOXO, C If you know that it’s time to actually DO something about the burnout cycle you’ve been in for too long - book your free consult today: bit.ly/callcait Podcast production and show notes provided by FIRESIDE Marketing Learn more about your ad choices. Visit megaphone.fm/adchoices

Apr 4, 2021 • 13min
#straightfromcait: Heal Burnout by Keeping An Eye On Privilege, Trauma, and Your Nervous System
The podcast explores the connection between privilege and burnout, discussing the challenges of acknowledging privilege while struggling to meet basic needs. It reflects on personal growth and self-realization in identifying privilege, emphasizing the impact of trauma and the importance of healing for overall well-being.

Mar 28, 2021 • 52min
Dana Inouye: The 3P Framework For Moving Through The Messiness Of Motherhood
If you know that it’s time to actually DO something about the burnout cycle you’ve been in for too long - book your free consult today: bit.ly/callcait Episode summary: Dana Inouye is an empowerment coach (and hot-mess mom of 4). She works with creative women and rebellious leaders who know they're meant for more but are stuck in spirals of overthinking and people-pleasing. She helps women connect to the bigger part inside of them (their "inner wild") and seduce their dreams, so that they can show up bigger, emboldened, epically expressed, and anchored in their power. Dana has developed a groundbreaking REWILDING process that merges mindset and embodiment and activates emotions. She maintains that we can't think our way to results, we've gotta FEEL it. We talked about rage, the all elusive balance, and the tender moments that happen when you allow yourself to be honest. Discussed in this episode: - Kids are with you all the f*ing time (especially now) [4:10] - Lightbulb moments in the shower [6:47] - Hunkering down for windows of time as an entrepreneur mom [8:51] - The push and pull of motherhood [12:25] - Magic in the mess [17:26] - Being honest about emotions and being able to rant [22:14 ] - Kids, anger, screaming, and emotional balance [27:37] - Reframing as a tool for freedom [36:30] - The 3P Framework: Pleasure, Power, and Possibility [40:21] - You’re Fine, and so are your kids [48:12] Find Dana: http://danainouye.com/ http://danainouye.com/releaseandrise/Links Mentioned in Show The Bouncebackability Factor: bit.ly/bouncebackorder The Resentment Journal Mini Course: https://caitdonovan.com/resentment-journal XOXO C If you know that it’s time to actually DO something about the burnout cycle you’ve been in for too long - book your free consult today: bit.ly/callcait Learn more about your ad choices. Visit megaphone.fm/adchoices

Mar 21, 2021 • 10min
#straightfromcait: Mindfulness and Burnout - The Science For Your Brain and Heart
Hey Fried Fans! Last week, you found out that together with MINDALT, Luminary, Caveday, Kristina Libby, Sochill, and Spiritune, I have a super fun project for the month of April called The World’s Most Mindful Office. It’s the idea baby of Christina Vuleta, the co-founder of MINDALT and I’m so excited to be a part of it. In case you missed it, here are the basics. Luminary is my favorite co-working space in NYC and also happens to be around the corner from my acupuncture office, so it’s really convenient for those days that I have pauses between patients AND super convenient for a mid day acupuncture nap for you when you're working your day away in Luminary's beautiful space. Luminary also has a ton of online programming for their members (and for this last week of Women’s History Month - their online programming is FREE for ALL.. so hop on that this week!) that connects me with the most amazing women. Now, Christina and I are building the World’s Most Mindful Office, within Luminary’s walls. The private office will be covered in incredible floral art by Kristina Libby, supplied with a Mindful Plan for the day created by Christina Vuleta following the main principles of MINDALT, supported by Caveday with a focused work session, and enhanced by moi with short simple exercises designed to bring in more calm and more energy easily when you need it. The World’s Most Mindful Office will be available to rent by the day - Luminary members can rent it for just $20, and non members just $40 - So, $20 or $40 bucks will get you the best workcation you never knew you needed (before the pandemic anyway.. You all know you need it now :)). All of this is super exciting, but it begs the question - why am I a part of this? What does mindfulness have to do with burnout? I don’t use the word mindfulness often on FRIED episodes but it is interwoven into nearly every suggestion I’ve ever given. I find that sometimes, when you’re burnt out and the typical advice that’s touted hasn’t helped you, hearing words that follow the common advice makes you just glaze right over it. BUT! Mindfulness is a huge part of burnout recovery and the why is in the science. To keep it super simple, Mindfulness keeps your MIND FULL. We’ve talked neuroscience quite a bit on FRIED (if you missed the episode with Shonte Javon Taylor - go back and find it, it’s amazing!) and because we talk about it so much, I hope that you remember that there are a couple of brain changes that happen with the type of long term chronic stress that we associate with burnout. Mainly, the part of your brain that is responsible for filtering emotions, giving you motivation, connecting with others, and being your center of logic shrinks - you actually lose nerve cells in this part of your brain when you’re under long term, unprocessed, chronic stress - the same kind that leads you to being totally fried and crispy. Another thing that happens is the amygdala (the part of your brain that’s still all instinct based) is enlarged making you over interpret threats from your environment. Mindfulness practices have been shown to regrow (fill up) the part of your brain that is damaged by long term stress and also regulate the amygdala so that it’s not on high alert all the time. And then there’s the heart. We haven’t spent a lot of time on the heart on FRIED but I do mention Heart Rate Variability in The Bouncebackability Learn more about your ad choices. Visit megaphone.fm/adchoices

Mar 14, 2021 • 38min
Christina Vuleta, Co-founder of MINDALT: From Deodorant to The World's Most Mindful Office. An Invitation
Episode summary: Christina Vuleta, co-founder of MINDALT - a mood altering deodorant, joins me on this episode to share her story AND to announce a joint venture that we are so excited about. Christina’s idea to create The World’s Most Mindful Office is coming to life thanks to partnerships with, well, myself :), Luminary - an amazing co-working space in NYC, Caveday - facilitated Deep Focus Sessions, Sochill.io - Mindfulness meditation, Spiritune - music therapy to help you reach your goals and more! Including more mindful moments in your day is an important part of staying in touch with your needs and therefore avoiding burnout. In a time when our dining room tables became offices and the lines got blurred between work and home, we need a moment to stop, collect our thoughts, and create more mindful spaces for ourselves. Topics discussed in this episode: - The New York City Rush & Eating Breakfast [5:43] - Making Everyday Things into Intentional Rituals [9:20] - MINDALT’s story: Smell, Swipe, Smile [10:28] - MINDALT’s WHY: Being In A Better Mood, Easily [13:43] - What Do You Need MORE of: Mindfulness, Focus, Calm, Energy [15:35] - Kristina Libby Floral Artist [18:52] - Luminary and Cate Luzio (1204 Broadway, NOMAD, NYC) [19:45] - Caveday - Provide the Focus Break [20:59] - INVITE! The World’s Most Mindful Office [22:28] - Creating Mindful Moments [24:19] - Checking in with YOUR Needs, and Meeting Them In The Mindful Office [28:29] - Checking in with YOUR Needs, and Meeting Them In YOUR Office [30:27] - Additional Programming about Mindfulness throughout the Month of April! Check out Luminary’s Event page for more [32:44] - Book a day in the mindful office and WIN a gift basket full of amazing products from Luminary Members! [34:53] If you love the idea of having an entire working day that is designed to help you focus, be more mindful, more productive, and end the day with more energy and more calm, we want you to book your day in The World’s Most Mindful Office! Luminary Members can book a full day in the office for just $20, and non members for just $40. This is an amazing way to create a beautiful day for yourself during stress awareness month and get inspired to increase the mindfulness of your own office! ALSO - When you are one of the lucky people to book a day in The World’s Most Mindful Office, you will be entered into a raffle for an amazing gift basket to be given away at the end of the month full of amazing products by Luminary Members. (List included Below RESERVE YOUR DAY IN THE WORLD'S MOST MINDFUL OFFICE Get The Best Acupressure Point For Inducing Calm Here! Get the Desk Mat Cait Mentioned Partners Caveday: https://www.caveday.org/ Sochill.io: https://sochill.io/ Spiritune: https://spiritune.com Products In The Gift Basket: CBD Gummies from: https://calmbetterdays.co/shop/ Yoga Mat Spray from: https://www.bubblymoonnaturals.com/ Eye Pillow from: https://lalunehealing.com ‘Wisdom’ Body Butter from: https://www.seazensoap.com/ Reusable gift bags from: https://goodgoodsstore.co/ Luxury 'Bliss' Tea by Nirogam Ayurveda from: https://sanghanyc.com MINDALT** deodorant: https://mindalt.co **GET 10% off with the code FRIED!!!!!** Learn more about your ad choices. Visit megaphone.fm/adchoices

Mar 7, 2021 • 12min
#straightfromcait: You Can Stop Avoiding Emotions For Fear That They're Lowering Your Body's Energetic Vibe
Hey Fried Fans, Once in a while, something really gets my goat and I use that as my guide to share what’s on my mind because I know that if it didn’t matter to me, it wouldn’t get my goat - and if it matters to me, it’s likely to matter to you too. (I think). Someone wrote a Linkedin post that was really great about being okay with having fear and how it’s damaging in the world of coaching and therapy to try to talk people out of how they feel and instead tell them how they should feel. I totally agree. Your reality is yours. Your emotions are real and they count - no matter what you or anyone else thinks you should feel. So, what got my goat? A commenter. A commenter who said she, and I quote, “Likes to stay HIGH VIBE, so she stays away from things like FEAR”. Everybody, turn the volume up a little, and lean in as if you’re about to listen REALLY WELL to what I am about to say: Normal human responses to life situations don’t make you LOW VIBE. You don’t ‘damage’ your vibrations by experiencing normal human emotions. Now, I’m going to get sciency for a minute because this is one of those instances where what is being said is true and untrue. Changes in emotional states, do actually change your vibrational level - plenty of studies show this. When the neurotransmitters that are related to fear enter a cell, they have a different effect than the neurotransmitters that are related to joy. Those related to fear create more dissonance and chaos and those related to joy bring more resonance and harmony. But that doesn’t mean that feeling fear during the day is ‘damaging your vibe’. In the same way that small amounts of cortisol (the stress hormone) are good and health enhancing for your body, Chinese medicine has said for 1000’s of years that all emotions in moderation are health promoting. This makes sense because we’d get rid of emotions altogether if they weren’t an efficient way to guide us. The body is designed to be maximally efficient, so it’s best to assume that the bits and pieces it uses to function are necessary and useful. Here at FRIED we talk a lot about creating space to feel whatever emotions are coming up, in The Bouncebackability Factor, I wrote about a concept called ‘sitting in the muck’, and my intention behind it was to give you permission to FEEL ALL THE FEELS. I have found this to be a massive healing measure that I needed in my own life and I have plenty of clients that agree with this. I even have a course that FOCUSES on resentment because I have seen it proven to me time and time again that when we have permission to dip into tough emotions and a safe structure within which to do so, we can move through and transform these emotions and bring ourselves closer to harmony. So, all that being said - what does “damage your vibe”? Ignoring, not processing, or otherwise sidestepping difficult emotions. This is called spiritual bypassing and it is all about pretending like the tough stuff doesn’t exist and focusing on “only the good” and “only high vibes”. It’s not healthy, nor is it normal. If you’re burnt out and someone has told you to go ‘high vibe’ recently - you can ignore them. Permission granted. Whatever it is that you’re feeling, you’re allowed. When you’re done feeling that way, when you’re sick of sitting in the muck, when you’ve had enough and are ready to change the story, I’m here. Until then, be where you are. Don’t worry about your vibe. You’ll get to the point where transformation is a necessity and when you do, you’ll find the right people to help you. And you will heal. And after you heal, you’ll still have some shitty feeling days sometimes. Because you’re still living a human experience. And that’s okay too. Love you. XO C Need some help balancing all the madness and sick of being angry at everyone around you? Book a call! bit.ly/callcait Learn more about your ad choices. Visit megaphone.fm/adchoices

Feb 28, 2021 • 54min
Catherine Peters: Can 26 Minutes of Shut Eye Save Us From Burnout? This Pro Napper Spills the Deets!
If you know that it’s time to actually DO something about the burnout cycle you’ve been in for too long - book your free consult today: bit.ly/callcait Episode summary: In this episode, guest Catherine Peters, a transformational life coach takes us through her learning-to-be-pro-nap journey. She dishes out the science behind why naps matter, what time of day is best, and how long the ideal nap is according to the researching nerds (we LOVE researching nerds!). On top of all of that, she’s created a Napping Workshop just for you! Sign up here: www.eventbrite.com/e/138106352819/?discount=burnout Keep your notebooks out for this one, you’ll want to write a few things down to help improve your relationship to the nap. Topics discussed in this episode: - Burning Out During A Passion Project [5:06] - A Cancer Diagnosis and a Lightbulb Moment Around Risk Factors [7:27] - Beginning the Journey To Perfect The Nap [13:56] - Get In Touch With Your Nap Story [23:18] - The Science Behind Shut Eye [27:10] - The Willpower Myth [31:00] - How And When To Nap [34:49] - Setting The Stage and Creating Your Nap Ritual & Nap Kit [42:13] - Safety and Napping [47:43] - Eye/Sleep Masks by La Lune Healing [50:27] Find Catherine: Instagram: https://www.instagram.com/cpeterscoaching/ Catherine’s Website: https://www.cpeterscoaching.com Napping Workshop (MARCH 4th, 2021!) www.eventbrite.com/e/138106352819/?discount=burnout Cait’s Yoga Nidra Meditation: https://www.friedtheburnoutpodcast.com/post/sfc-meditation-nervous-system 20% OFF CBD Products from Incann! Incann has a NEW product that is designed to help you sleep better called REST. Use the code FRIED to get a 20% discount!* *When you do that, I get a small percentage of the sale. All proceeds are used to keep FRIED up and running! Learn more about your ad choices. Visit megaphone.fm/adchoices

Feb 21, 2021 • 9min
#straightfromcait: Is it a Burnout Relapse or Have You Been Burnt Out This Whole Time?
Hey FRIED Fans! I had an amazing question from a fan on IG a couple weeks ago that I wanted to answer. Shout out to @vitalitahealth on Instagram for this great Q! She asked what to do when you find yourself in a burnout relapse. When someone asks a really great question, I always like to let it roll around in my head for awhile before I decide on an answer. After rolling this one around for a few weeks, I have a counter question: Is it a burnout relapse, or have you been burnt out this whole time? When I wrote The Bouncebackability Factor (which you can snag on amazon if you haven’t gotten it yet!), I wrote that I burnt out two separate times. Since writing it, I’ve realized that I didn’t actually burn out two separate times, I was actually weaving in and out of burnout for 6 or 7 years. There were times that I felt better, for sure, but there weren’t too many times that I felt safe when I felt bad. When I say that, what I mean is - every time I felt bad or had a down day, I was nervous that it would last forever. I judged myself for feeling that way again. I thought about all the things I did to help myself and would get really discouraged that I was having a bad day. Wasn’t I doing enough? Why wasn’t it working? Why couldn’t I control this? Don’t I know better by now? Let’s compare and contrast this with what happens now when I have a bad day (because bad days still happen, I’m human! Burnout recovery does not guarantee you to have #allgooddaysallthetime). Now, when I have a bad day, I feel secure in my ability to get the care I need to get back to neutral within a decent amount of time. Sometimes that means some type of grooming self care, sometimes that means getting an acupuncture appointment or a reiki appointment, sometimes it means shutting down social media for a few days, sometimes it means chatting with friends or visiting family. I hope this was helpful, my beautiful FRIED Fans. As I wrap up this week’s episode, I want to remind you that subscribes, reviews, and shares make FRIED’s world go round! I am so grateful for the support you show FRIED week in an d week out! Listen to this review: @campchristy stays: This podcast is the greatest gift. I am in the throws of burnout and have just now really accepted it. And that it is physical, not just being tired and sick. Thank you. P.S. I listen to podcasts all the time. This is the first written review I’ve given. It has impacted me that much. If you want your review read on FRIED, be sure to leave the review, screenshot it and email it to me at friedtheburnoutpodcast @ gmail . com! Until next time! Learn more about your ad choices. Visit megaphone.fm/adchoices

Feb 14, 2021 • 53min
Beth Russell: At Home Techniques To Relieve Neck and Face Tension and Combat Burnout
Episode summary: In this episode, guest Beth Russell, a colleague in the world of Chinese medicine joins us to talk about optimizing our home health routines. Beth Griffing Russell is an acupuncturist and specialist in facial renewal practices using Traditional East Asian Medicine. She helps people of all ages reconnect with their brilliant vitality through a variety of techniques that can be performed at home. Beth's goal is to uplift faces and spirits and on this episode, she will explain the connection between the skin and the nervous system, relaxing the muscles of the neck and burnout, and what fear and sitting at our computers have in common. You’ll finish this episode with plenty of take aways - you might even notice that you’re sitting up straighter and your eyes are a little brighter (that’s a hint meant to tell you that you’ll be guided through some at home facial toning techniques!). Topics discussed in this episode: - Skin Disorders Representing Fear [5:57] - A Mountain Lion Encounter [7:45] - The Connection Between Fear and Neck Tension [11:15] - Neural Feedback Patterns/Stress/Safety [15:52] - Wrinkles Are About Efficiency [17:02] - Relax Your Neck to Free Your Facial Expressions [20:10] - Thai Herbal Compresses for Massage [23:50] - An Intro to Facial Gua Sha [27:46] - Not Just About Beauty, These Techniques Make You Smarter and More Focused [34:41] - Get Started With These Techniques At Home Right Now [36:19] - Mental Squeegee Technique [40:35] - Let Gentleness Permeate Your Life [50:55] Find Beth: Instagram: https://instagram.com/studio_sappan (THE BEST VIDEOS on facial self care!) Beth’s Website: https://thtpdx.com/collections (Snag your Thai Herbal Compress for neck massage here!) If you know that it’s time to actually DO something about the burnout cycle you’ve been in for too long - book your free consult today: bit.ly/callcait As a FRIED listener, you get 20% off!* Incann CBD products. They just released a Sleep Formula that I'm dying to try myself! *Use the code FRIED for 20% off! When you do that, I get a small percentage of the sale. All proceeds are used to keep FRIED up and running! Learn more about your ad choices. Visit megaphone.fm/adchoices