The Voice of Retail

In this episode of The Voice of Retail, I sit down with Cheryl Ong Seng, Vice President of Retail at Circana, to explore the latest trends shaping the Canadian retail landscape. From consumer confidence and value-seeking behaviours to the challenges of personalization and pricing strategies, they cover the key insights retailers need to know.Cheryl shares her journey from Mauritius and Australia to leading Circana’s retail insights based in Canmore, Alberta, providing a unique perspective on the data and analytics that drive decision-making in the industry. She explains how Circana collects and interprets consumer trends across multiple sectors, helping retailers and brands stay ahead in an evolving market. One of the key themes of the conversation is how consumer behaviour continues to shift in response to economic pressures. Cheryl and Michael discuss how Canadian shoppers seek more value through private-label products, reward programs, or trading down to budget-friendly options. They explore the “little treat culture paradox,” where consumers splurge on premium items like coffee or gourmet groceries rather than traditional dining experiences.The episode also examines the role of AI and technology in retail, particularly in enabling better personalization and targeted marketing. Despite years of discussion around personalization, many retailers still struggle to deliver relevant promotions to their customers. Cheryl shares insights on how AI-driven data analytics can unlock new opportunities for more effective engagement.Pricing strategy is another hot topic, as retailers weigh the benefits of everyday low pricing (EDLP) versus high-low promotional models. Cheryl highlights the importance of understanding consumer psychology—while EDLP offers stability, shoppers often respond more enthusiastically to promotions and perceived discounts.Finally, the discussion touches on key industry trends, including the rise of buy-now-pay-later options, the growing consumer preference for Canadian-made products, and the balance between sustainability and affordability in purchasing decisions.Whether you’re a retailer, brand leader, or industry analyst, this episode offers valuable insights into the future of retail in Canada. Tune in for expert perspectives on the data-driven decisions shaping the industry today. About CherylAs Vice President of Retail Canada, Cheryl Ong Seng is responsible for leading retail commercial teams in Canada. This includes retail client engagement, thought leadership and delivery of innovative solutions that enable accelerated decision making along with enhanced retailer-manufacturer joint business collaboration. Cheryl came to Canada from Sydney, Australia and was the first person to serve as Client Service Account Director for Aztec Canada, a startup business in 2010. She joined IRI as part of the IRI- Aztec merger in 2013 and has since held multiple roles as IRI merged with the NPD Group and rebranded to Circana, including Vice President of Client Service, Managing Director and more recently Vice President of Retail Canada. Leveraging her expertise in analytics, shopper marketing solutions and bespoke client services management, Cheryl has led the expansion of the company’s leading-edge capabilities in Canada.Originally from Mauritius Island, Cheryl grew up in Australia where she graduated from the University of Sydney, where she earned a Bachelor of Agricultural Economics, majoring in Marketing and Economics. Beyond the world of Circana, she has a passion for the outdoors and resides in Canmore allowing her to take full advantage of the Canadian Rockies. In addition to this, she sites her proudest achievement as conquering Mt. Elbrus, Russia, one of the seven summits of the world and aspires to climb a second summit. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

Retail success isn't just about having a fantastic product—it's about understanding the business of selling. On this episode of The Voice of Retail, I welcome Liza Amlani, renowned retail strategist and co-author of The Whole Sale: Profitable Wholesale Strategies for Brands. Liza shares insider insights from her 20+ years in buying, merchandising, and retail consulting, helping brands navigate the complexities of wholesale expansion.In a rapidly changing marketplace, many direct-to-consumer (DTC) brands struggle to break into wholesale partnerships, unsure how to negotiate terms, optimize product placement, or manage markdown strategies. Liza outlines the critical retail fundamentals that brands must master to thrive in major retail environments like Walmart, Target, and specialty stores.During this insightful conversation, Michael and Liza discuss:The most common mistakes brands make when entering wholesale and how to avoid them.Why strong retail partnerships are the key to long-term success.How to negotiate product placement, pricing strategies, and markdown terms with major retailers.The role of merchandising strategy in maintaining shelf space and increasing sales.The wholesale vs. direct-to-consumer debate—why it's not just about margins, but about growth and exposure.With firsthand experience as a buyer for iconic brands like Ralph Lauren, Holt Renfrew, and Club Monaco, Liza brings a wealth of knowledge on what it takes to get "retail ready." She explains how emerging brands can scale strategically, leverage retail insights, and position themselves for long-term profitability.If you're a brand looking to expand into wholesale—or a retailer aiming to strengthen vendor relationships—this episode is packed with actionable advice to help you succeed in today's competitive retail landscape. 🔹 Get Liza Amlani's book The Wholesale on Amazon.ca and visit Retail Strategy Group for more insights.🔹 Subscribe to The Voice of Retail for expert interviews on the industry's latest trends! Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

On this episode of The Voice of Retail, I reconnect with Daryl Aitken, the founder of Fabric Spark, for an engaging conversation on the shifting landscape of retail. Darrell's journey is a masterclass in adaptation—starting in advertising and e-commerce, then pivoting into a fabric business that blends digital and brick-and-mortar retail.Fabric Spark began as a passion project to improve the customer experience in the online fabric space.What started as a side hustle quickly became a full-fledged business fueled by a deep understanding of e-commerce and a strong sense of community. The pandemic posed challenges but presented opportunities as Fabric Spark adapted quickly, meeting surging demand for sewing materials and engaging with customers in new ways.Daryl discusses the unique balance of operating an online and physical store, the importance of curation in retail, and the resurgence of sustainable and artisanal fabrics. She also shares valuable insights on maintaining financial stability, avoiding debt, and fostering a loyal customer base through exceptional service and education.With a growing demand for handmade craftsmanship and a rising interest in sustainable textiles, Fabric Spark has carved out a niche in the industry. Whether you're a small business owner, a retail professional, or love a great entrepreneurial story, this episode is packed with lessons on resilience, creativity, and the evolving future of indie retail. https://fabricspark.com/ Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

On this episode of The Voice of Retail, host Michael LeBlanc speaks with retail strategist, professor, and author Carl Boutet about his journey in academia, insights from NRF 2025, and his latest book, Blind Spot: Navigating the Unforeseen Effects of Technology on Commerce.Carl discusses his evolving role in retail education, including his work at McGill University and teaching in Asia. He shares how his exposure to different global markets, particularly in Vietnam, has shaped his perspectives on retail innovation and emerging technologies.A key topic of discussion is Carl’s take on NRF Big Show 2025, where AI and data-driven solutions dominated conversations. He reflects on the challenge of differentiation in a market saturated with AI-driven tools and emphasizes the need for retailers to focus on strategy, not just technology.The conversation also delves into the intersection of AI, AR, and emerging technologies. Carl suggests that while innovations like Apple Vision Pro and AR-driven retail experiences are gaining traction, businesses must strike a balance between digital adoption and human interaction.Michael and Carl also touch on ethical concerns surrounding AI, digital governance, and unintended consequences of rapid technological change. Carl argues that while the digital world is expanding, businesses must remain adaptable, curious, and prepared for industry disruptions.Finally, Carl introduces his book Blind Spot, which explores overlooked technological shifts in commerce. He encourages retailers to broaden their perspectives, seek inspiration beyond their immediate industry, and engage with the next generation of leaders.Listeners can purchase Blind Spot exclusively through Carl’s website, StudioRX.world. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

In this episode, meet Sgt. Craig Reynolds & Arezo Zarrabian, a Senior Crime Analyst from the Vancouver Police Department. Together, they take us behind the scenes for a comprehensive discussion of both the criminal justice system & an update reflecting the work of their innovative and data-driven task force, Project Barcode, investigating and fighting violent retail crime on the streets of Vancouver. https://vpd.ca/news/2024/06/06/vpd-targets-downtown-eastside-fencing-operations/ Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

In this episode of The Voice of Retail, Michael LeBlanc sits down with Drew Cashmore, a retail media pioneer whose career spans over 15 years, including roles at Walmart and Vantage. Drew discusses his journey from building Walmart Canada’s advertising business to spearheading Walmart Connect in the U.S., scaling it into a multi-billion-dollar retail media platform.The conversation delves into retail media’s evolution—bridging traditional shopper marketing and sophisticated, data-driven advertising. Drew outlines how retail media connects vendors with customers through first-party data, enabling targeted, measurable campaigns that drive both sales and customer satisfaction. He distinguishes retail media from traditional Co-op dollars, noting a shift from basic flyer promotions to sophisticated advertising strategies tied to transactional data.Challenges in the field include system fragmentation and the need for integrated platforms to unify operations and streamline vendor collaboration. Drew emphasizes the necessity of change management within retail organizations, ensuring alignment between marketing, merchandising, and store operations. He also identifies the potential for smaller retailers to enter the space through self-serve platforms, which Vantage helps facilitate.Looking ahead, Drew foresees substantial growth for retail media, particularly in Canada, as advertisers reallocate budgets from traditional platforms to retail ecosystems. Vantage’s tools, powering platforms like Home Depot’s Orange Access, exemplify how technology can simplify campaign management, measurement, and vendor relationships.As retail media evolves, Drew highlights collaboration among stakeholders as vital for maximizing ROI and creating customer-first ecosystems. His insights provide a roadmap for retailers of all sizes to capitalize on retail media’s growing influence, bridging technology, advertising, and retail strategies effectively. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

If you have been following this short special series—or if you just think about what distinguishes organizations that are winning the future from the also-rans, it is very often that they act more boldly, they take more chances, they fail regularly, they adjust, they fail some more.They believe, as my friend Seth Godin says, “if failure is not an option, then neither is success.” Our mission, should we choose to accept it, is not to avoid failure; it is to fail better. But what does this mean, why is it so important, and how do we do it exactly? Moreover, why must we not only see failure as an inevitable part of our transformation journey, but how we adopt a far, far greater sense of urgency.Thanks for joining us for our summer experiment!Season 9 of the Remarkable Retail podcast returns on September 10th in its usual format. Follow us wherever you enjoy your podcasts, and don’t forget to give us a 5-star review.Special thanks to Scott Galloway, Maverick, The Dude, Ted Lasso, Elvis and Billy Joel for lending their voices to this episode of the #pod  **************Something different for this Holiday season on the #pod as I head into my eighth year of The Voice of Retail and prepare for the year ahead - a guest host, cross-over thought leader insight bonus series of episodes from my award-winning Remarkable Retail #podcast Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

Clayton Christensen, the late great Harvard Business School professor, wrote one of the best business strategy books of all time. In his classic "The Innovator's Dilemma" he explains how successful companies often fail by becoming overly locked into their established business models and optimizing the heck out of them, thereby ignoring, more risky disruptive innovations.Of course, back in 1997, when Christensen's book first started to have impact, e-commerce was in its infancy, smart devices were a decade away, and cloud computing and AI weren't even glimmers in anyone's eyes.  The speed of disruption back then wasn't exactly glacial, but it was far, far slower than it is today.Fast forward to today, and we are confronted with a New Innovator's Dilemma. Disruption is unrelenting, and the pace of change is often more exponential than linear.Take a slow and steady approach to innovation and you may well get run over. Move with caution and you may fall further and further behind.Right now, doing what we've always done, but just a little bit better may feel safe, but it is often the riskiest path we could possibly choose.The evidence is overwhelming, and the verdict is in. Safe is risky.And more and more, fortune favors the bold. **************Something different for this Holiday season on the #pod as I head into my eighth year of The Voice of Retail and prepare for the year ahead - a guest host, cross-over thought leader insight bonus series of episodes from my award-winning Remarkable Retail #podcast Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

Something different for this Holiday season on the #pod as I head into my eighth year of The Voice of Retail and prepare for the year ahead - a guest host, cross-over thought leader insight bonus series of episodes from my award-winning Remarkable Retail #podcast. This past summer, Steve Dennis and I released a series of six bonus episodes with leadership insights adapted from his newest best-seller, Leaders Leap.Remember a few years ago when everyone was talking about a retail apocalypse? Physical retail was dead or dying, they said. Malls were going away. If you wanted to invest in brick-and-mortar, you’d be better off incinerating a big pile of cash.But as it turned out, well, not so much.As a keen observer, regular commentator, and strategic advisor on where shopping is headed, Steve pays more attention to these sorts of prognostications than the average bear, particularly since some of them are advanced by his friends and colleagues.But Steve is also a card-carrying bullshit dispelling enthusiast. And when this sort of nonsense gets advanced as insight, he suddenly and clearly hears the words of Logan Roy from Succession ringing in his ears. "I love you, but you are not serious people."In this episode, we’ll explore why the work of meaningful transformation IS serious work and why it requires that we become serious, courageous leaders who break through our denial, wake up to new and emerging realities, and, ultimately, do what it takes to position our organizations to aim higher, move faster, and act more boldly.To drive our strategic growth agenda forward, we must develop a clear, well-informed view that’s rooted in reality, not false prophets; that emerges from doing the serious, often uncomfortable work required to transform at the speed of disruption. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

Something different for this Holiday season on the #pod as I head into my eighth year of The Voice of Retail and prepare for the year ahead - a guest host, cross-over thought leader insight bonus series of episodes from my award-winning Remarkable Retail #podcast. This past summer, Steve Dennis and I released a series of six bonus episodes with leadership insights adapted from his newest best-seller, Leaders Leap.In his new book Leaders Leap, Steve proposes a series of 7 Mind Leaps that are essential to transforming you and your organization. There is a powerful reason that Crush Your Ego is mind leap #1. Without starting from a place of humility, our foundation will be shaky. And we cannot build a house of sustained innovation and transformation without rock-solid first principles. Indeed, we must put our masks on first.In this episode, Steve argues that while it is understandable to believe that successful transformations and our personal success are often hindered by poor analysis, cultural barriers, and not enough innovative ideas, a lack of appropriate resources, poor board, or management support, extreme pressure to meet quarterly earnings, etc., etc, etc., it is very often the case that progress is impeded by that person, we see in the mirror each day and our unhealthy attachment to ego.   Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.