Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

John and Jack discuss their ideal home service businesses, with John focusing on asset-heavy ventures like HVAC and landscaping, while Jack leans towards commercial endeavors like hydroelectric plants. They explore niche businesses such as bank equipment maintenance and animal removal, highlighting scalability and profitability. The conversation also touches on the challenges and opportunities within the industry, including diversification into pest control and electrical services.

John and Jack discuss integrating AI into their home service business for tasks like data analysis, marketing, and communication. They share experiences with AI, highlighting its role as an enhancer. The podcast explores AI applications in SEO, copywriting, customer interactions, and more within the home service industry.

Today, John and Jack are diving into the crucial role communication plays as businesses grow. They're sharing practical strategies to boost team collaboration and alignment, covering everything from one-on-one meetings to huddles, L10s, and skip-level meetings.John stresses the ongoing challenge of sharpening communication within his team, highlighting its pivotal role in the year ahead. Together, they're dishing out valuable insights on how to foster effective communication and build a strong organizational culture.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

The conversation dives into the pivotal moment for home service businesses when separating Dispatch and Call Center roles is essential. As companies grow beyond $2.5 million in revenue, the need for specialized positions emerges. The hosts share insights on hiring the right qualities for each role, emphasizing Customer Service Representatives as "bucket fillers" and dispatchers as the "organizers of the bucket." Effective communication and collaboration between these roles are highlighted as crucial for optimizing operations and boosting efficiency.

John Wilson and Jack Carr interview Alec Stevanovski, founder of Homepros, a niche-focused B2B media business. His newsletter goes out once a week and you can check out the HVAC industry news here. Stevanovski discusses his journey into the industry, highlighting his background in technology startups and his pivot to focusing on HVAC industry news. He elaborates on his strategies for audience building, including leveraging personal contacts and maximizing platforms like LinkedIn.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Episode Guest:Tim Ryan: HomeprosSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode, John and Jack discuss well drilling and do a business breakdown. Jack reveals that his friend earned $8.4 million last year from drilling wells. They underscore the significant financial investment, specific licensing requirements, and mechanical expertise needed to establish a well drilling company. Despite these obstacles, they remain optimistic about the potential for future business opportunities in the industry.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.John Wilson is hosting a workshop in March! Join us March 19th-21st for the Breaking $5 Million Workshop! It’s specifically crafted to help you take your home service business to the next level. Seats are limited and tickets are selling fast. You can check out the agenda and get all the details right here!Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

The hosts dive into crucial aspects of scaling a home service business. They discuss the significance of daily reporting and tech transparency for management. Job costing and lead attribution are emphasized as essential for financial clarity. Monitoring phone interactions also proves vital for customer service. The discussion showcases key strategies for sustainable growth, including team ownership, engagement, and the importance of tracking performance metrics to drive accountability and efficiency. Get ready to elevate your business strategies!

Our discussion with Johnny Robinson aka SqueegeeGod continues in this episode as he talks about his experiences launching a new business, selling his previous venture, and switching to an information-based enterprise. We learn the difficulties of running a program-style company, addressing problems such as growing advertising expenses and putting in place an accelerator program to increase customer lifetime value.Johnny also shares a remarkable success story on how he played a key role in kick starting over 1500 cleaning companies!Get the full scope of Johnny’s journey here:  Listen to the first episode with Johnny, tune in to the flashback, and be sure to watch the first part of this episode for the complete experience.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Episode Guest:Johnny Robinson: @SqueegeeGodSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.John Wilson is hosting a workshop in March! Join us March 19th-21st for the Breaking $5 Million Workshop! It’s specifically crafted to help you take your home service business to the next level. Seats are limited and tickets are selling fast. You can check out the agenda and get all the details right here!Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Johnny Robinson, a startup window washing and cleaning business entrepreneur, shares insights into hiring, marketing, and sales in the cleaning industry. The podcast also explores measuring business performance, dealing with competition, and strategies for lead generation and marketing.

Extreme cold weather creates an avalanche of HVAC service calls, skyrocketing inquiries from 40 to 180 daily. The hosts discuss the importance of preparation and operational metrics to handle this surge effectively. They highlight the benefits of comprehensive membership programs and the growing revenue from electrical services. The conversation also touches on proactive communication for upselling opportunities and the reluctance of homeowners to upgrade systems unless in dire need. Valuable lessons abound for navigating this weather-dependent industry!