

Work 20XX with Jeff Frick
Jeff Frick
Welcome to Work 20XX
A show focused on the future of work as we navigate transformational times.
I’m your host Jeff Frick.
We’ll talk to the practitioners, with 100,000s of newly empowered employees, looking for a different relationship with their employer.
We’ll talk to the technology providers, who are responding to these changing demands with new tools leveraging the latest in AI and ML.
We’ll explore the impacts of the rising tide of gig workers, solopreneurs, consultants, and 1099 services that enable them to cater to a global market.
We’ll talk to the academics, authors, and thought leaders who are helping us all get a better handle on what’s really going on, and what it means to each of us.
Our goal is to bring you the human story behind the issues, the context, and the relevance in the spirit of sharing best practices and experiences so we can all contribute to making the future of work better for people, organizations, and our world.
A show focused on the future of work as we navigate transformational times.
I’m your host Jeff Frick.
We’ll talk to the practitioners, with 100,000s of newly empowered employees, looking for a different relationship with their employer.
We’ll talk to the technology providers, who are responding to these changing demands with new tools leveraging the latest in AI and ML.
We’ll explore the impacts of the rising tide of gig workers, solopreneurs, consultants, and 1099 services that enable them to cater to a global market.
We’ll talk to the academics, authors, and thought leaders who are helping us all get a better handle on what’s really going on, and what it means to each of us.
Our goal is to bring you the human story behind the issues, the context, and the relevance in the spirit of sharing best practices and experiences so we can all contribute to making the future of work better for people, organizations, and our world.
Episodes
Mentioned books

May 8, 2024 • 50min
Jack Nilles: Telecommuting, Tradeoffs, Resistance, Incentives | Work 20XX Ep25
Jack (John) M Nilles coined the term ‘Telecommuting’ when describing the trade-offs between using the phone and commuting. After the first 20 years of his career coordinating interdisciplinary technology teams in the development of top-secret optical systems for satellites and NASA, and spurred by a Santa Barbara urban planner's challenge, ‘If you can put a man on the moon, why don’t you do something about traffic?’ As the University of Southern California's first director for Interdisciplinary Research, he assembled various disciplines to study and validate Jack’s hypothesis that technology enabled tasks to be done in new ways, starting with trading telecommunications for commuting. The development of the Policy on the Telecommunications-Transportation Tradeoff, 1974 Final Report (and book in 1976), was based on work with an insurance company, who wanted to reduce their ridiculously high turnover. This research is the basis for over 50 years of work invested in advancing distributed work in a world where ‘technology was never the issue; there were always more people who could do it than managers who would allow them to.’ Please join me in welcoming Jack Nilles to Work 20XX. I was thrilled beyond belief when Jack accepted my invitation. Ninety-one years young, still actively blogging and posting on the topic, what a treat to hear the story of how all this got started. Jack Nilles: Telecommuting, Tradeoffs, Resistance, Incentives | Work 20XX podcast with Jeff Frick, Ep25 #Telecommuting #Tradeoffs #Resistance #Incentives #Leadership #Management #RemoteWork #JackNilles #FoW #RtO #Bandwidth #Change #Behavior #TechnologyTradeoffs #Digital #Distributed #Hybrid #Remote #Workplace #Interview #Podcast #DistributedWork #Technology #WorkplaceInnovation #ManagementChallenges #JALA #LeadershipInsights University of Southern California #USC #FutureOfWork hashtag#Work20XX

Mar 7, 2024 • 45min
Michelle Ossmann: Hospitality, Welcome, Security, Care | Work 20XX Ep24
Michelle Ossmann, PhD, MSN started her career as a Nurse practitioner, delivering services to patients in need. She saw an opportunity to use design to better support more patients at scale, and just as importantly, the Nurse practitioners and other health care team members who face a storm of beeps, flashes, and technology intersecting with the care and emotions of the hospital ward. As part of this work, she took a deep dive into the fundamental literature around hospitality, something that is deeply ingrained in human culture, across continents, religions, and time. It’s a set of shared values, fundamental to the human experience, and sharing food and breaking bread is the third of three attributes that define it. Please join me in welcoming Michelle Ossmann to Work 20XX I heard Michelle at another webinar (Thanks Mark Catchlove), and was so excited she accepted the invitation to share her knowledge with the Work 20XX community. The host-guest, hospitality frameworks are generalizable across several applications and a useful framework for those feeling challenged by the evolving workplace landscape. YouTube Video https://www.youtube.com/watch?v=h8uCBgNzkzU&list=PLZURvMqWbYjmmJlwGj0L0jWbWdCej1Jlt&ab_channel=TurntheLenswithJeffFrick Transcript and Show Notes https://www.work20xx.com/episode/michelle-ossmann-hospitality-welcome-security-care-work-20xx-ep24

5 snips
Feb 2, 2024 • 1h
Dominic Price | Experiment, Feel, Safety, Learning | Work 20XX Ep23
Dominic Price has been a workplace futurist since before it was cool. Atlassian, founded by Mike Cannon-Brookes and Scott Farquhar in 2002, has always embraced a uniquely Australian approach. With its roots in Sydney and HQ in Silicon Valley, the company was profitable before being funded, displaced email with JIRA for internal communications, and built it’s distributed workplace culture on the back of 5 core values, including don’t ‘f” the customer. Dominic is responsible for driving step-function learning to take Atlassian further and faster, enhancing how we work. Fortunately for us, Atlassian's open-source ethos is evident, and Dominic, along with his team, shares their insights generously. Dom will be the first to tell you that without context, knowledge is less impactful, and it's crucial to apply it as relevant. Please join me in welcoming Dom Price to Work 20XX. Dom is a deep thinker with a pragmatic flair. We delved into everything from 1%, adaptability, and bias for action, to context, culture, data, distributed teams, do-ocracy, evolution, experimentation, feel, foundation, how we work, open source, Personal Moral Inventory, portfolio, psychological safety, proxy, ROI, scale, situational leadership, team, TEDx, The Five Ls, The Modern Workplace Manifesto, trust, try, unlearning, values, walks... and more. YouTube Video https://www.youtube.com/watch?v=9lwPqARB92g&list=PLZURvMqWbYjmmJlwGj0L0jWbWdCej1Jlt Transcript and Show Notes https://www.work20xx.com/episode/dominic-price-experiment-feel-safety-learning-work-20xx-ep23

Dec 6, 2023 • 1h 2min
Sophie Wade: Transforming, Skills, Change, Truth | Work 20XX Ep22
Sophie Wade has been working, writing, and speaking on the Future of Work before the Future of Work was cool. She’s always been a teacher, so after her first career in media, she started the Flexcel Network, helping organizations optimize around outcomes and sustainable work environments, leveraging in part, flexible work. In 2019, she published the first of five LinkedIn Learning courses. Sophie launched her podcast ‘Transforming Work’ with Sohie Wade Just weeks before the global lockdown in March 2020. In 2022, she released her 2nd book ‘Empathy Works: The Key to Competitive Advantage in the New Era of Work.’ Thrilled to welcome my very special guest, Sophie Wade to Work 20XX. Hosting 100 episodes of her own podcast, Sophie brings a breadth of expertise that reaches far into, and branches into the area of people development, re-skilling and training, education, both traditional and new digital forms, leadership, and of course the role of empathy for leaders moving forward in a digital, post covid world. Sophie shared some of the latest from her travels and guests, asking good questions as a fellow host will, from music creativity to technological innovation, AI Hallucinations (yes, that’s what they call them) to digital platforms, and challenges in the multi-generational workplace. Thanks again Sophie YouTube Video https://www.youtube.com/watch?v=raMUSl9Xr6I&list=PLZURvMqWbYjmmJlwGj0L0jWbWdCej1Jlt Transcript and Show notes https://www.work20xx.com/episode/sophie-wade-transforming-skills-change-truth-work-20xx-ep22

Sep 22, 2023 • 38min
Nellie Hayat: Attention, Original, Generalist | Work 20XX Ep21
Please join me in welcoming Nellie Hayat, Workplace Innovation Lead, Density, and Host of the Beyond Work Conversations Podcast to Work 20XX. What a treat to share the mic with podcast host who has wholeheartedly embraced the good vibes of the workplace ecosystem. And when it comes to positive energy, this guest literally lights up the room on her arrival, in person or online. We cover a wide range of topics starting with her move to workplace from stops in fashion to aerospace. She's a seasoned traveler, who values experience with cultures all over the world. And since languages, dialects, and accents vary place to place, Nellie has turned this communication challenge into an operating principle of being more aware, and paying more attention, when listening carefully to people speaking. And being aware that people might have a challenge with her accent, and take that into consideration. She prides herself on being a generalist, able to bring the best of prior experiences into new fields. And she's certainly an original. Thanks again Nellie. Transcript and Show Notes https://www.work20xx.com/episode/nellie-hayat-attention-original-generalist-work-20xx-ep21 YouTube Video https://www.youtube.com/watch?v=OEuQ3udT3Ig&list=PLZURvMqWbYjmmJlwGj0L0jWbWdCej1Jlt #Flexibility #agency

Sep 6, 2023 • 50min
Nick Bloom: Profitability, Performance, Retention | Work 20XX Ep20
I’m absolutely thrilled to share this conversation with the entertaining, data-centric expert in the field of work from home, Nick Bloom. No one has more of a finger on the pulse of the relevant data in this industry. I welcome Nick Bloom, the William Eberle Professor of Economics at Stanford University, Professor of Economics and Sr Fellow, Stanford Institute for Economic Policy Research and Founder WFH Research to Work 20XX. Nick is an often cited, interviewed, and referenced expert in the field, having started his studies over 20 years ago. He co-founded the WFH Research project in May 2020 in direct response to the pandemic and a need for first-person baseline information. Get past the recent headlines of mandated return to office and find out what Nick thinks about what will happen in the next five years. Thanks again Nick for the generosity of your time, and your ongoing sharing of great academic research and insights. YouTube - Click Here — Disclaimer and Discloser All products, product names, companies, logos, names, brands, service names, trademarks, registered trademarks, and registered trademarks (collectively, *identifiers) are the property of their respective owners. All *identifiers used are for identification purposes only. Use of these *identifiers does not imply endorsement. Other trademarks are trade names that may be used in this document to refer to either the entities claiming the marks and/or names of their products and are the property of their respective owners. We disclaim proprietary interest in the marks and names of others. No representation is made or warranty given as to their content. The user assumes all risks of use.

Sep 3, 2023 • 47min
Amina Moreau: Intentionality, Optionality, Mindset | Work 20XX Ep19
It’s like Airbnb and WeWork had a baby but with less drama. That’s a simple summary of Radious. pro from CEO and Co-Founder Amina Moreau. She moved from film and photography through marketing into co-defining the workplace future. As an Airbnb host during the pandemic with inventory to move and dirty laundry stacking up, she invented Radious. Radious offered a solution with residences outfitted with business amenities less than a commute away for workers. Or these residences can serve as an offsite adventure experience. As they used to say, there’s a property for that. We discussed the growing piece of a more flexible on-demand real estate portfolio, her entrepreneurial journey, the special magic of starting a marketplace from zero, and of course, her awesome home studio setup. YouTube - https://www.youtube.com/watch?v=6PXNTDO_la0&list=PLZURvMqWbYjmmJlwGj0L0jWbWdCej1Jlt #Intentionality #Optionality #Mindset #work20xx #Adapting #AdaptingHosting #AminaMoreau #AirbnbAlternative #Authentic #Authenticity #BeginnerMindset #Brand #B2BPlatform #Business #Buzzword #Captioned #Clarifying #Communication #CommunicationSkills #Commercial #CoolGlasses #Coworking #Cre #Cynic #Digital #Dynamic #Effective #EffectiveCommunication #Encounter #Entrepreneurship #Escape #Flex #Flexspace #Flexible #FlexibleHosting #FlexibleIncomeStrategies #FutureOfWork #Glasses #GrowthMindset #Helpful #Hosting #Hybrid #Innovation #Insight #Interview #Iteration #Knowledge #Marketplace #Marketing #Meaningful #MeaningfulPursuit #Meet #NeighborlyInitiative #Office #Opensourceworkplace #Opportunity #Optimism #Pandemic #PandemicInnovations #Personal #PersonalBrand #Pessimism #Podcast #Powerful #PowerfulTool #Pragmatist #Psychology #Qualified #RadiousPro #Radious #RealEstate #Realestate #Remote #RemoteWork #RemoteWorkEscape #Residential #Retreat #Safe #SafeRetreat #Shortterm #Skills #Space #StandOut #Storytelling #Team #ThirdPlace #Thirplace #Work #WorkLifeBalance #Workplace #WorkplaceCommunication — Disclaimer and Discloser All products, product names, companies, logos, names, brands, service names, trademarks, registered trademarks, and registered trademarks (collectively, *identifiers) are the property of their respective owners. All *identifiers used are for identification purposes only. Use of these *identifiers does not imply endorsement. Other trademarks are trade names that may be used in this document to refer to either the entities claiming the marks and/or names of their products and are the property of their respective owners. We disclaim proprietary interest in the marks and names of others. No representation is made or warranty given as to their content. The user assumes all risks of use.

Aug 5, 2023 • 40min
Rob Sadow: Flexible, Policy, Match, Benchmark | Work 20XX Ep18
Rob Sadow, Co-Founder and CEO of Scoop, discusses the importance of flexible work policies and the growth and productivity differences between different work arrangements. He shares insights from the Flex Perspectives podcast and highlights the funny and insightful perspectives of guest Nick Bloom. The chapter also explores the importance of team level agreements, productive meetings, and the evolving role of HR leaders.

Jul 14, 2023 • 1h 1min
Phil Kirschner: Real Estate, Futures, Workplace | Work 20XX Ep17
On July 13, The McKinsey Global Institute (MGI) released the ‘Empty Spaces and Hybrid Places: The Pandemic’s Lasting Impact on Real Estate' - report Sixty-four pages focused on ‘superstar’ cities in the US, Asia, and Europe, and the long term impacts from Covid on the commercial real estate market with a focus on office, Welcome to the kick-off of Season 3 of Work 20XX with McKinsey’s Phil Kirschner, where we dive into the report, and a broader discussion on the best practices necessary to enable your organization to thrive in the face of this the workplace revolution Thanks again Phil. Empty Spaces and Hybrid Places: The Pandemics' lasting impact on Real Estate, Authors: Jan Mischke, Ryan Luby, Brian Vickery, Jonathan Woetzel, Olivia White, Aditya Sanghvi, Jinnie Rhee, Anna Fu, Rob Palter, André Dua, Sven Smit, Editor: Benjamin Plotinsky, McKinsey Global Institute, 2023-July-13 https://www.mckinsey.com/mgi/our-research/empty-spaces-and-hybrid-places —----------------------------------------------------------------------- Disclaimer and Discloser All products, product names, companies, logos, names, brands, service names, trademarks, registered trademarks, and registered trademarks (collectively, *identifiers) are the property of their respective owners. All *identifiers used are for identification purposes only. Use of these *identifiers does not imply endorsement. Other trademarks are trade names that may be used in this document to refer to either the entities claiming the marks and/or names of their products and are the property of their respective owners. We disclaim proprietary interest in the marks and names of others. No representation is made or warranty given as to their content. The user assumes all risks of use. © Copyright 2023 Menlo Creek Media, LLC, All Rights Reserved

Jun 28, 2023 • 42min
Julie Whelan v2: Mixed-Use Community, Healthy Submarket | Work 20XX #16
Julie Whelan and the research team at CBRE have published the latest edition of the US Office Occupier Sentiment Survey to share insights into the current state of the office market. There have been significant changes since our last conversation, coming out of the pandemic in the summer of 20222. Organizations have become more declarative in setting and communicating policies regarding the number of days employees are expected to be present in the office. Directions, recommendations, or mandates, even those with an 'office first' approach do not expect teams to come in five days a week. When it comes to the health of office buildings, the age-old rule of "location, location, location" still applies. Mixed-use submarkets that host a variety of business and residential profiles, as well as multiple economic drivers, tend to be more attractive, and active, with less crime. Office buildings located in these healthier communities are doing better than those in less vibrant submarkets, like overly office-dense central business districts. Julie and I delve into the implications for office, commercial real estate, and facilities professionals, while also highlighting ways to enhance the effectiveness of those responsible for driving business outcomes. Thanks again Julie. CBRE Spring 2023 US Office Occupier Sentiment Survey - https://www.cbre.com/insights/reports... ----- Disclaimer and Discloser All products, product names, companies, logos, names, brands, service names, trademarks, registered trademarks, and registered trademarks (collectively, *identifiers) are the property of their respective owners. All *identifiers used are for identification purposes only. Use of these *identifiers does not imply endorsement. Other trademarks are trade names that may be used in this document to refer to either the entities claiming the marks and/or names of their products and are the property of their respective owners. We disclaim proprietary interest in the marks and names of others. No representation is made or warranty given as to their content. The user assumes all risks of use. © Copyright 2023 Menlo Creek Media, LLC, All Rights Reserved