Product Love

Cindy and I talked extensively about customer interviews. Interestingly enough, while we should always listen to customer requests--we should note that sometimes customers don't always tell us what they want because they don't know if it's feasible. But we would know. Dig deep for answers, and listen to their problems. They might respond with a "safe" answer, but don't settle for that.

What's product sense? I would liken it to a product manager's spidey-sense. Jackie Bavaro, Head of Product Management, at Asana discusses how product managers can develop their product sense, and how they can incorporate parts of their favorite products into their own process.

Brian Brinkmann, VP of Product Marketing at Logi Analytics discusses embedded analytics, and the line between product and product marketing. Brian brings up so many good points about analytics and data--how often are we hiding our data from ourselves? From our users? Data helps us make great decisions, so why are there so many steps to reach it? Instead, Brian calls for embedded analytics--data that is woven into the product itself.

This week on Product Love, I talk to May Habib, CEO, and co-founder of Qordoba, about emotional resonance.

This week on Product Love, Glen Holmes of Workday talks to me about how we figure out value. It turns out a lot of biases affect people's decision-making skills. We make different decisions on value if we think an item is going to become exclusive, or scarce. So how do we help customers determine value? How do we connect that to our product? Glen walks you through that in this week's episode of Product Love.

This week on Product Love, I went down to Patreon headquarters in San Francisco to talk to their SVP of Product, Wyatt Jenkins. It was awesome. We discussed pricing strategies and all the various tests you can use as a product manager. I would definitely try them all out in your next few customer interviews. We also talked about a red flag when it comes to hiring product managers, which really resonated with me. Check out the episode to see if you agree with Wyatt or not!

Emily Wang, Head of Product at Spoke joined me on this week of Product Love. We talked a lot about product principles, otherwise known as a framework that helps guide our decision-making when it comes to products. How do we come up with these principles? What is their shelf life? Emily answers all these questions in this week's episode.

In this week's episode of Product Love, I sat down with the SVP of Product, Christopher O'Donnell. We talked a lot about how Christopher built the startup, Sidekick, within Hubspot. Should all product companies be doing this? How does one go about implementing a startup within one?

What's your favorite problem to solve? Maggie Crowley, Director of Product Management, at Drift asks. This week on Product Love, Maggie and I talked extensively about the worst feature she's ever shipped, as well as how to rally your team around a problem. Instead of wondering whether we should build feature A or feature B, we really need to ask ourselves: What can we build that would make our customer successful? What problem do we want to solve? Maggie also talks about how she got a job at Drift (persis

This week on Product Love, I sat down with Randhir Vieira, the VP of Product at Headspace. Headspace is a mission-based company, and that changes a lot of the things they do. They have the North Star of trying to uplift everyone's happiness and health, as something to guide their decision-making process. Is it better to have mission-based companies? Can any company become mission-based?