Product Love

This week, I talk to Rich Mironov, the CEO of Mironov Consulting, and an all-around product guru. Rich has been practicing product management since the 80’s. We discussed why a grasp of human psychology is crucial for PMing, and why it’s important to understand the difference between features that are for show and those that are actually used.

Bootstrapping instead of raising capital. On one hand, you can retain control and can set your own course. On the other, the luxury of capital gives you the resources to add features, hire more engineers and grow quicker. But maybe capital limitations can actually help you create a more focused product. This week on Product Love, I sat down and talked to Jim Semick, founder of Product Plan, about bootstrapping a startup, key metrics for product managers and how to approach pricing.

In this week's episode, I talk to Gibson Biddle, former VP of Product at Netflix and Chegg, about the DHM model--where we focus on delighting customers in hard-to-copy, margin-enhancing ways. Customer delight is always in first place. But what measures are we taking to ensure that? Let me know your thoughts at eboduch@pendo.io.

This week on Product Love, I talk to Jeff about the source of our feedback, and why we should care more about customer success than customer happiness.

This week on Product Love, I talk to Teresa Torres, a product discovery coach. She authors Product Talk (https://www.producttalk.org/), a blog that provides best practices for product people. It might be easy for us to fall in love with our products, but Teresa urges us to fall in love with the problems we can fix instead.

Do most of us use prototyping and experimentation in the right way? Do we use it to test buttons and copy and layout and flow -- and really features around the edges of our core product. Or do we use prototyping to learn and make major even radical adjustments in the direction of our products and companies? This week on Product Love, I sat down and talked to Bob Moesta about systems thinking, prototyping, jobs to be done and more. For those who don't know him, Bob Moesta is a founder, maker, owner, inve

Cliff Gilley joins Product Love this week to discuss how product management is a lot like controlled chaos, and how he's not too fond of the tech industry's favorite new buzzword: Growth. Listen to this week's episode for a lot of great advice on how to help your teams prioritize, and how product managers can act as the sword and the shield for their products. Have different opinions? Let me hear them at eboduch@pendo.io.

Do our own experiences and biases work against us when we are building products? I mean, we often start down a path based on our experiences and our owned learned biases. We often start with constraints, what we know how to build or what is convenient. It is rare we truly start from a blank slate. This week on Product Love, I talked to the Head of Strategy at Basecamp, Ryan Singer, at their headquarters in Chicago. What is powerful about Ryan and the team at basecamp is how they approach thinking abo

Adam Avramescu does Customer Education at the company, Checkr. Don't know what customer education is? Well, maybe you should invest in it. Adam truly advocates for the importance of customer education - it's seriously profitable, and it makes your customers stay and love you. So why not? Check out this week's episode of Product Love to learn more about it.

This week on Product Love, I sat down with Todd Olson, CEO of Pendo, and long-time friend. We discussed Todd's career, and highlighted on the ways he's strategically positioned against competitors in the past. We also talked a lot about value. Every product manager in the world wants to build valuable experiences for their customers. So how do product managers prioritize on delivering better experiences to users? Listen to this week's episode to find out.