

Agent Survival Guide Podcast
Sarah J. Rueppel | Ritter Insurance Marketing
Bringing insurance agents tips and strategies for making sales, staying compliant, marketing yourself, getting leads, and more! Think of the Agent Survival Guide as your go-to resource for insight, information, and the inspiration needed to take the next step on your journey. Whether you’re just getting started or a seasoned pro, the ASG Podcast has got you covered. Empowering insurance agents selling Medicare Supplement, Medicare Advantage, Medicare Part D, ACA, Long and Short-Term Care, Life, Annuities, and Final Expense.
Episodes
Mentioned books

Oct 10, 2025 • 10min
5 Days ‘Til AEP 2026
The Friday Five for October 10, 2025:
Medicare Telehealth in Limbo
Potential Delay for 2026 COLA?
Public Support for Extending ACA Subsidies
FFM Certification Now Available
5 Days Until AEP 2026
Get Connected:
🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast!
💌Send feedback, questions, and topic suggestions to ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.
Medicare Telehealth in Limbo:
Beavins, Emma. “Hospitals, Doctors Face Virtual Care Cliff with Telehealth, Hospital at Home Services on the Line.” Fierce Healthcare, 29 Oct. 2025, https://www.fiercehealthcare.com/regulatory/telehealth-hospital-home-deadlines-approach-no-funding-deal-sight.
Miller, Marika. “Medicare Telehealth Flexibilities: Countdown to September 30, 2025.” Foley & Lardner LLP, 11 Sept. 2025, https://www.foley.com/insights/publications/2025/09/medicare-telehealth-flexibilities-countdown-to-september-30-2025/.
Jackson, Marshall E., et al. “Medicare Telehealth Flexibilities Expire: Immediate Impacts and next Steps.” McDermott Will & Schulte, 1 Oct. 2025, https://www.mwe.com/insights/medicare-telehealth-flexibilities-expire-immediate-impacts-and-next-steps/.
Konish, Lorie. “Social Security Cola for 2026: How Federal Government Shutdown May Affect Announcement.” CNBC, CNBC, 9 Oct. 2025, https://www.cnbc.com/2025/10/09/social-security-cola-2026-benefit-increase.html.
Blake, Suzanne, and Gabe Whisnant. “Social Security Update: Government Shutdown Will Delay Major Announcement.” Newsweek, 7 Oct. 2025, https://www.newsweek.com/social-security-update-government-shutdown-2026-sola-10842238.
“US Government Shutdown Will Delay Social Security 2026 Cola Announcement | Reuters.” Reuters, 7 Oct. 2025, https://www.reuters.com/world/us/us-government-shutdown-will-delay-social-security-2026-cola-announcement-2025-10-07/.
Public Support for Extending ACA Subsidies:
Sparks, Grace, et al. “KFF Health Tracking Poll: Public Weighs Political Consequences of Health Policy Legislation.” KFF, 3 Oct. 2025, https://www.kff.org/affordable-care-act/kff-health-tracking-poll-public-weighs-political-consequences-of-health-policy-legislation/.
FFM Certification Now Available:
2026 ACA Exchange & FFM Certification Info
Ritter Insurance Marketing Resources for AEP & Beyond:
Contact our Ritter Sales Team
Content Library
eBooks & Guides for Insurance Agents
Events & Webinars for Insurance Agents
Knight School
Register with Ritter Insurance Marketing
Ritter Blog
Ritter Carrier Pages
Ritter Docs
Surviving AEP Resource List
Surviving OEP Resource List
Follow Us on Social!
Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance
Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel
Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/
Not affiliated with or endorsed by Medicare or any government agency.

Oct 8, 2025 • 29min
How Storytelling Helps Agents Quickly Connect with Clients ft. Don Connelly
Don Connelly joins Sarah to talk about the soft skill of storytelling. Learn more about this strategy and why it's so effective for insurance agents.
Find Don Connelly Online:
Blog
Facebook
LinkedIn
Longevity Planners
Official Website
X
YouTube
Resources:
How Client Retention Boosts Insurance Sales
How Relationship Marketing Can Make the Difference in Your Agency
Learning to Delight in the Limelight ft. Linda Ugelow
Operating From a People-First Mentality ft. Scott Zimmerman
Follow Us on Social!
Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance
Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel
Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/
Not affiliated with or endorsed by Medicare or any government agency.
Contact the Agent Survival Guide Podcast! Email us ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.

Oct 6, 2025 • 12min
Where It All Begins: Obtaining Permission to Contact for Medicare Sales
Discover the essentials of obtaining Permission to Contact (PTC) for Medicare sales. Learn when PTC is required and the differences between PTC and Scope of Appointment. Find out compliant ways to gather PTC and the prohibited outreach methods to avoid. Explore how tools like Plan&Roll can streamline the process. Plus, get tips on generating leads with business reply cards and the importance of understanding third-party lead provider requirements. Ensure your Medicare outreach is both effective and compliant!

Oct 3, 2025 • 8min
2026 Medicare Advantage and Medicare Part D Premiums
CMS released their 2026 Medicare Advantage and Medicare Part D projections this week. Join Sarah as she highlights info for agents, from estimates on enrollment and premiums to plan accessibility and more!
Get Connected:
🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast!
💌Send feedback, questions, and topic suggestions to ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.
Resources:
2025 MA Enrollment Stats & Trends
Announcing the Launch of IntegrityCONNECT
Can Insurance Agents Charge Medicare Consultation Fees?
Judge Vacates HHS MA Commissions Lawsuit
Optimize Your Online Presence ft. Aaron Kassover
Risk Adjustment & Finding Value Beyond Coding Changes ft. Dr. Shannon Decker
Surviving AEP with Ritter Insurance Marketing
The Fight for ACA Enhanced Premium Tax Credits
The Survivor’s AEP Checklist
What Agents Can't Say During Medicare Sales Appointments
What Can MAPD Insurance Agents Do Prior to AEP?
References:
“2026 MA and Part D Landscape State Fact Sheet.” CMS.Gov, www.cms.gov/files/document/2026-ma-part-d-landscape-state-state-fact-sheet.pdf. Accessed 1 Oct. 2025.
“Medicare Advantage and Medicare Prescription Drug Programs Expected to Remain Stable in 2026.” CMS.Gov, www.cms.gov/newsroom/press-releases/medicare-advantage-medicare-prescription-drug-programs-expected-remain-stable-2026. Accessed 1 Oct. 2025.
Follow Us on Social!
Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance
Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel
Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/
Not affiliated with or endorsed by Medicare or any government agency.

Oct 1, 2025 • 7min
4 Reasons Why Ritter Insurance Marketing Should Be Your FMO Insurance Agency
You've probably heard that partnering with a field marketing organization is a great idea for independent agents. Today, we're diving into the WHY. Learn more about Ritter Insurance Marketing: a national FMO offering resources and support for agents like you.
Read the text version
Get Connected:
🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast!
💌Send feedback, questions, and topic suggestions to ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.
Resources:
5 Things to Consider When Creating Your Personal Brand
2026 Maximum Broker Commissions for Medicare Advantage & Medicare Part D
Carriers Partnered with Ritter
Content Library: Mastering Medicare Insurance Coverage ft. Jeff Snyder
Everything You Get With Your Ritter Registration
Events & Webinars for Insurance Agents
Everything You Get With Your Ritter Registration
Get in Touch with Ritter's Sales Team
How Insurance Agents Can Use AI Tools
IntegrityCONNECT Registration
Knight School Online Training for Insurance Agents
Learn More About Integrity Tools
Leveling Up: From Chill Mode to Growth Mode ft. Christian Brindle
Marketing & Incentives with Ritter Insurance Marketing
PlanEnroll Information
Training & Educational Resources at Ritter Insurance Marketing
Follow Us on Social!
Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance
Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel
Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/
Not affiliated with or endorsed by Medicare or any government agency.

Sep 29, 2025 • 30min
Risk Adjustment & Finding Value Beyond Coding Changes ft. Dr. Shannon Decker
Dr. Shannon Decker, a value-based care consultant and CEO of VBCOne, shares her journey from teaching to healthcare leadership. She discusses the significant shift in risk adjustment models, detailing changes from V24 to V28 and their implications for Medicare Advantage. Shannon emphasizes the importance of focusing on patient quality and chronicity beyond just coding. She also provides insights on how agents can better navigate these changes for their clients while stressing the need for improved healthcare outcomes.

Sep 27, 2025 • 10min
5 Life Insurance Myths Your Clients May Believe
We illustrate 5 life insurance myths and why your clients may believe them. Learn how to counter these objections so your clients can better understand the life product and you can make the sale!
Read the text version
Contact the Agent Survival Guide Podcast! Email us ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.
Resources:
4 Tips for Making a Better Insurance Sales Pitch
A Quick Guide to Understanding Universal Life Insurance
How to Make the Most of Life Insurance Awareness Month
Identifying Ideal Clients for Universal Life Products
Register with Ritter Insurance Marketing
What to Do If Your Clients Can No Longer Afford Their Permanent Life Insurance Premiums
When to Recommend Life Insurance Based on Its Tax Advantages
References:
“2024 Life Insurance Fact Sheet.” LIMRA.Com, LIMRA, www.limra.com/siteassets/newsroom/fact-tank/fact-sheets/2024-life-insurance-fact-sheet.pdf. Accessed 8 Sept. 2025.
“2025 Facts About Life Insurance.” LIMRA.Com, LIMRA, www.limra.com/siteassets/newsroom/liam/2025/2025_facts_about_life_insurance.pdf. Accessed 8 Sept. 2025.
“Ensuring a Protected Tomorrow with Life Insurance.” LIMRA.Com, LIMRA, www.limra.com/en/research/research-abstracts-public/2025/2025-insurance-barometer-study/ensuring-a-protected-tomorrow-with-life-insurance-partial-infographic/. Accessed 8 Sept. 2025.
“Modernizing Life Insurance.” LIMRA.Com, LIMRA, www.limra.com/en/research/research-abstracts-public/2024/2024-insurance-barometer-study/. Accessed 8 Sept. 2025.
“The Diner Dispatch: 2023 American Dining Habits.” Usfoods.Com, US Foods, www.usfoods.com/our-services/business-trends/american-dining-out-habits-2023.html. Accessed 8 Sept. 2025.
“The Diner Dispatch: 2024 American Dining Habits.” Usfoods.Com, US Foods, www.usfoods.com/our-services/business-trends/american-dining-out-habits-2024.html. Accessed 8 Sept. 2025.
Wood, Stephen, and Maggie Leyes. “2025 Insurance Barometer Study.” LIMRA.Com, LIMRA, 25 June 2025, www.limra.com/en/research/research-abstracts-public/2025/2025-insurance-barometer-study/.
Follow Us on Social!
Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance
Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel
Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/
Not affiliated with or endorsed by Medicare or any government agency.

Sep 26, 2025 • 13min
The Fight for ACA Enhanced Premium Tax Credits
The Friday Five for September 26, 2025:
AEP Countdown & Ritter Resources
New D-SNP Client Resources
Hacking Your Social Media Algorithm
iOS 26 Updates to Apple CarPlay
The Fight for ACA Enhanced Premium Tax Credits
Get Connected:
🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast!
💌Send feedback, questions, and topic suggestions to ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.
Ritter Resources:
Connect with Your Sales Rep
Download eBooks and Guides
Read the Ritter Blog
Register for Events and Webinars
Surviving AEP
New D-SNP Client Resources:
D-SNP Benefit Eligibility Client Letter
D-SNP Client Doctor, Provider, and Prescription Checklist
Hacking Your Social Media Algorithm:
“Hacking Your Social Media Feed to Enhance Mental Health.” Well Nourished Psych, Well Nourished Psych, wellnourishedpsych.com/hacking-your-social-media-feed-to-enhance-mental-health/. Accessed 25 Sept. 2025.
Poyourow, Joanne. “How to Create Your Own Good News Feed.” Change-Making News, Change-Making News, https://www.change-making.com/how-to-quit-doomscrolling/. Accessed 25 Sept. 2025.
“How To Cultivate A Feel-Good Social Media Feed.” Sweat.Com, Sweat, sweat.com/blogs/wellbeing/feel-good-social-media-feed. Accessed 25 Sept. 2025.
“How To Cultivate A Positive Social Media Experience.” Henryford.Com, Henry Ford Health, 28 Feb. 2025, www.henryford.com/blog/2025/02/how-to-cultivate-a-positive-social-media-experience.
“Tips for Using News and Social Media in a Healthy Way.” KaiserPermanente.Org, Kaiser Permanente, healthy.kaiserpermanente.org/health-wellness/health-encyclopedia/he.tips-for-using-news-and-social-media-in-a-healthy-way.acl3156. Accessed 25 Sept. 2025.
iOS 26 Updates to Apple CarPlay:
Swanner, Nate. “Apple CarPlay Users Are About To Notice Huge Changes.” Autoblog.Com, Auto Blog, https://www.autoblog.com/news/apple-carplay-users-are-about-to-notice-huge-changes. Accessed 25 Sept. 2025.
Poultney, Leon. “I’ve Tried CarPlay’s New iOS 26 Makeover – Here Are My 5 Favorite Upgrades.” TechRadar.Com, TechRadar, 16 Sept. 2025, www.techradar.com/vehicle-tech/hybrid-electric-vehicles/ive-tried-carplays-new-ios-26-makeover-here-are-my-5-favorite-upgrades.
Miller, Chance. “This IOS 26 Change Makes Carplay Even Better.” 9to5Mac.Com, 9to5Mac, 22 Sept. 2025, 9to5mac.com/2025/09/22/carplay-in-ios-26-smart-display-zoom/.
The Fight for ACA Enhanced Premium Tax Credits:
Muoio, Dave. “Delaying ACA Subsidy Legislation Past Sept. 30 Limits next Year’s Premium Reductions: CBO.” Fiercehealthcare.Com, Fierce Healthcare, 18 Sept. 2025, www.fiercehealthcare.com/payers/delaying-aca-subsidy-legislation-past-sept-30-limits-next-years-premium-reductions-cbo.
Sullivan, Peter. “GOP Considers Changing and Extending ACA Subsidies.” Axios.Com, Axios, 22 Sept. 2025, www.axios.com/2025/09/22/republicans-aca-tax-credit-changes.
“The Estimated Effects of Enacting Selected Health Coverage Policies on the Federal Budget and on the Number of People With Health Insurance.” Cbo.Gov, Congressional Budget Office, 18 Sept. 2025, www.cbo.gov/publication/61734.
What the Stay on 2025 ACA Final Rule Changes Means
Ortaliza, Jared, Anna Cord, et al. “Inflation Reduction Act Health Insurance Subsidies: What Is Their Impact and What Would Happen If They Expire?” KFF.Org, KFF, 9 Aug. 2025, www.kff.org/affordable-care-act/inflation-reduction-act-health-insurance-subsidies-what-is-their-impact-and-what-would-happen-if-they-expire/.
More Episodes Like This One:
Announcing the Launch of IntegrityCONNECT
CMS & HHS Expand ACA Catastrophic Coverage Enrollment
Judge Grants Stay on Many 2025 ACA Final Rule Provisions
Follow Us on Social!
Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance
Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel
Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/
Not affiliated with or endorsed by Medicare or any government agency.

Sep 24, 2025 • 14min
ICHRA vs. QSEHRA vs. Group Health Plans: Sales Opportunities for Insurance Agents
Small business have a few different options for offering coverage to their employees Learn about these 3 options and how your role as an agent fits in.
Read the text version
Register with Ritter Insurance Marketing
Contact the Agent Survival Guide Podcast! Email us ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.
Resources:
5 Things About ICHRA
ACA 101: Selling Under-65 Health Insurance
ACA Enrollment Periods Explained
Contract & Get Appointed to Sell with Health Insurance Companies
Community-Based Marketing for Insurance Agents
How an ICHRA Partnership Can Support ACA Sales
ICHRA vs. QSEHRA vs. Group Health Plans: Sales Opportunities for Insurance Agents
Meet Your Sales Team
Simplify Marketplace Enrollment with HealthSherpa
Six Ways to Generate ACA LeadsSocial Media Marketing for Insurance Agents FREE eBook DOWNLOAD
The Insurance Agent’s Guide to Generating Referrals FREE eBook DOWNLOAD
The ICHRA Opportunity for Agents ft. Lisa Marzolino & Danica Stover
References:
“Agents & Brokers: How to Register to Sell Shop Insurance.” HealthCare.Gov, www.healthcare.gov/small-businesses/agents-and-brokers/. Accessed 25 Aug. 2025.
Author: Louise Norris | Date Posted: October 11. “Can Small Businesses Use the ACA’s Health Insurance Marketplaces (Exchanges)?” Healthinsurance.Org, 2 May 2025, www.healthinsurance.org/faqs/ive-heard-a-lot-about-health-insurance-exchanges-but-what-are-shop-exchanges/.
“Find Local Help.” Local Assistance for Health Insurance Application, www.healthcare.gov/find-local-help/. Accessed 25 Aug. 2025.
“Individual Coverage Health Reimbursement Arrangements (HRAS).” HealthCare.Gov, www.healthcare.gov/small-businesses/learn-more/individual-coverage-hra/. Accessed 25 Aug. 2025.
“Nexben.Com.” Nexben, 22 May 2024, www.nexben.com/.
“Promoting Healthcare Choice and Competition Across the United States.” Federal Register, 17 Oct. 2017, www.federalregister.gov/documents/2017/10/17/2017-22677/promoting-healthcare-choice-and-competition-across-the-united-states.
“What Is a QSEHRA?” Healthinsurance.Org, 7 July 2025, www.healthinsurance.org/glossary/qualified-small-employer-health-reimbursement-arrangement/.
Follow Us on Social!
Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance
Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel
Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/
Not affiliated with or endorsed by Medicare or any government agency.

Sep 23, 2025 • 36min
Optimize Your Online Presence ft. Aaron Kassover
Aaron Kassover from AgentMethods joins Sarah to talk about the growing importance of a well-rounded online presence. Don’t miss his approach to creating a digital footprint that shows leads you’re an active insurance agent.
AgentMethods Official Website
Follow AgentMethods on Social!
AgentMethods on Facebook, https://www.facebook.com/AgentMethods AgentMethods on LinkedIn, https://www.linkedin.com/company/agentmethods-llc/ AgentMethods on Twitter, https://twitter.com/AgentMethods AgentMethods on YouTube, https://www.youtube.com/user/AgentMethods
Resources:
5 Marketing Podcasts to Follow
Content Library: Mastering Medicare Insurance Coverage ft. Jeff Snyder
How Relationship Marketing Can Make the Difference in Your Agency
Field Notes on Digital Marketing Resources
Field Notes on Partner Marketing Resources
Field Notes on Traditional Marketing Resources
Introducing a Content Marketing Solution for Insurance Agents
The ICHRA Opportunity for Agents ft. Lisa Marzolino & Danica Stover
Follow Us on Social!
Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance
Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel
Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/
Not affiliated with or endorsed by Medicare or any government agency.
Contact the Agent Survival Guide Podcast! Email us ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.


