IBS Intelligence Podcasts

Earl Melivo, Director of Country & Business Development, Philippines, WorldRemitDigital remittance transactions are expected to exceed 50% of global international money transfers by 2032. Despite, or perhaps even because of the pandemic, the volume and values of digital remittances have grown steadily in recent years with many countries shifting to a digital first approach. Robin Amlôt of IBS Intelligence discusses developments with Earl Melivo, Director of Country & Business Development, Philippines for WorldRemit.

Nelson Wootton (pictured), Co-founder & CEO; Steve Round, Co-founder, SaaScada Financial institutions should be taking a more customer centric approach, owning the relationship with consumers with products designed to fit around their customers lives. How to do this? The answer may be with a core banking system that creates a technology ecosystem of best-in-class solutions. Robin Amlôt of IBS Intelligence speaks to Nelson Wootton (pictured), Co-founder and CEO of SaaScada, and Steve Round, fellow Co-founder.

Amon Ghaiumy, Co-Founder and CEO, OphelosWith the ever-rising cost of living and fuel poverty reaching many for the first time in their lives, debt is going to be an unwelcome reality for struggling households. Opehlos is a debt resolution company that works on bringing a more humane and fair approach to debt collection processes with the use AI technology. The firm’s CEO and Founder, Amon Ghaiumy, explained how to IBSi’s Reporter Gaia Lamperti. 

Sune Engsig, Chief Evangelist, LeapworkUsing a no-code automation platform makes it easier for financial institutions to automate repetitive processes allowing for faster adoption and scaling. Such a platform holds out the prospect of reduced development costs and the use of fewer specialist resources than traditional test automation. It could also mean speedier product development. Robin Amlôt of IBS Intelligence discusses the potential with Sune Engsig, Chief Evangelist at Leapwork.

Nanda Kumar, President & CEO, SunTec Business SolutionsBanks have a wealth of data but often have technology gaps hindering their ability to use that data in the most effective way. Pressure for change is coming from customers and their desire for more personalised solutions and, also, by the need for banks to streamline internal processes and digitise operations. Nanda Kumar, President and CEO of SunTec Business Solutions discusses trends in banking technology with Robin Amlôt of IBS Intelligence

Priya Raju, Director of Cloud Transformation, KPMG UKAccess to larger sums of money, shorter loan application processes, and still low interest rates boosted the growth of global commercial lending. The market is projected to reach $30 trillion by 2030. However, banks are struggling to get to grips with digital lending solutions, beset with manual lending journeys, complex data issues and legacy systems. Priya Raju, Director of Cloud Transformation at KPMG UK tells Robin Amlôt of IBS Intelligence that there is an opportunity for banks to leverage FinTechs to resolve these issues.

Mac Thompson, Founder & President, White ClayThe concept of customer primacy is not standardised in the financial services industry, but banks do understand its importance. As Mac Thompson, Founder and President of White Clay explains to Robin Amlôt of IBS Intelligence, ‘primacy’ allows banks to deepen and create stickier customer relationships, improving customer service and customer experience, while driving shareholder value at the same time.

Steve Green, Business Development Manager, GenetecGenetec embraces the concept of ‘security fusion’ in the fight against fraud bringing together physical, cyber and fraud security functions, to stop attacks, help apprehend offenders and ensure the assets of customers are protected. Banks are now bringing all those siloed pieces of data together and leveraging artificial intelligence, machine learning and clustering analysis to identify patterns and unusual behaviour (both online and in the real world). IBSi Reporter Gaia Lamperti further discussed that approach with Steve Green, Business Developer Manager at Genetec. 

Hans Tesselaar, Executive Director, Banking Industry Architecture Network (BIAN)Following the announcement news that Lloyds Bank Group closed 60 branches due to the rise of online banking IBSi’s Gaia Lamperti spoke to Hans Tesselaar, Executive Director at Banking Industry Architecture Network (BIAN) to explore what this means for the industry and consumer and how FinTechs will increasingly play a key role in the future of digital banking. 

Paul Nilsen, Commercial Director, MD Africa, CIS & Global, Codebase Technologies & Nikhil Gokhale, Head of Research, IBS IntelligenceThe biggest challenge in the adoption of omnichannel banking solutions in Africa is grasping the nettle and taking that first step into the future. Pressure is building on financial institutions with consumers expecting the same level of service from their banks as they already receive from other service providers online. Robin Amlôt discusses Africa’s omnichannel opportunities with Paul Nilsen (pictured), Commercial Director, MD Africa, CIS & Global of Codebase Technologies and Nikhil Gokhale, Head of Research at IBS Intelligence.