KaiNexus: Continuous Improvement, Leadership, and More

Presented August 9, 2021 - Get slides and more here. Presented by Adam Lawrence, Managing Partner of Process Improvement Partners, LLC In this webinar, you will learn... Learn about all elements of the Wheel of Sustainability. Get real-life examples of implementation of the Wheel Understand how to develop Leadership Commitment to create and sustain a winning team experience Adam Lawrence Adam is the Managing Partner of Process Improvement Partners, LLC. He has 30+ years of experience in process improvement activities, targeted at manufacturing and business processes. Having facilitated 300+ Kaizen events in multiple industries around the world, Adam aligns with leadership, engages teams, and creates sustainable results. Married to his wonderful wife, Peggy, for 30 years, they have one son (Tyler, his IT department). Adam grew up in the Washington, DC area and received his BS in Industrial Engineering from Virginia Tech. He earned Lean certifications from the University of Michigan.

Preview discussion about a webinar that will be presented on August 9th by Adam Lawrence, as part of the KaiNexus Continuous Improvement webinar series. Register: https://info.kainexus.com/continuous-improvement/the-wheel-of-sustainability/webinar/signup August 9 from 1:00 - 2:00 pm ET Presented by Adam Lawrence, Managing Partner of Process Improvement Partners, LLC In this webinar, you will learn... Learn about all elements of the Wheel of Sustainability. Get real-life examples of implementation of the Wheel Understand how to develop Leadership Commitment to create and sustain a winning team experience Adam Lawrence Adam is the Managing Partner of Process Improvement Partners, LLC. He has 30+ years of experience in process improvement activities, targeted at manufacturing and business processes. Having facilitated 300+ Kaizen events in multiple industries around the world, Adam aligns with leadership, engages teams, and creates sustainable results. Married to his wonderful wife, Peggy, for 30 years, they have one son (Tyler, his IT department). Adam grew up in the Washington, DC area and received his BS in Industrial Engineering from Virginia Tech. He earned Lean certifications from the University of Michigan.

Webinar Recording -- Get video and more Motivational Interviewing: The Key to Effective Conversations About Change July 28 from 1:00 - 2:00 pm ET Presented by Paola Torres, Sr. Performance Improvement Manager at Healthfirst in NYC Learning objectives: Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI) Identify your customer’s readiness for change based on key communication indicators Learn basic MI communication techniques to help your clients resolve their ambivalence and develop intrinsic motivation to change Paola Torres Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross-functional Kaizen/Rapid Improvement Events (RIE) integrating change management concepts and adult learning theory into applied process improvement science. A native of Colombia, she received her BS in Microbiology from Javeriana University in Bogota and MPA in Health Care Management from New York University.

Preview of a webinar coming up on July 28, register here. Motivational Interviewing: The Key to Effective Conversations About Change July 28 from 1:00 - 2:00 pm ET Presented by Paola Torres, Sr. Performance Improvement Manager at Healthfirst in NYC Learning objectives: Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI) Identify your customer’s readiness for change based on key communication indicators Learn basic MI communication techniques to help your clients resolve their ambivalence and develop intrinsic motivation to change About the Presenter: Paola Torres Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross-functional Kaizen/Rapid Improvement Events (RIE) integrating change management concepts and adult learning theory into applied process improvement science. A native of Colombia, she received her BS in Microbiology from Javeriana University in Bogota and MPA in Health Care Management from New York University.

In this episode, Chris Burnham (listen to his recent episode) acts as host and talks to usual host Mark Graban. Chris is eminently qualified to play host, as host of the long-running Lean Leadership Podcast. As one of the newest KaiNexus employees (or KaiNexians), Chris asks Mark about reaching the 10-year anniversary (or KaiNexiversary) of his affiliation with the company. Mark talks about how his role and relationship has evolved and shares some stories about how KaiNexus has continued to grow and evolve -- with more exciting things to come in the next decade!!! Mark's blog post about his 10 years The VacciNexus project KaiNexus Webinars KaiNexus Results

One of our newest KaiNexians is Chris Burnham. You might know him from his Lean Leadership Podcast. If not, check that out... he's again producing new episodes, and it's great listening. Chris has been a KaiNexus customer, he has lots of Lean experience, and he's a great fit to work with our customers and prospects as a Senior Lean Strategy Director. In this episode, Mark Graban asks Chris about his background, why he joined, and what he'll be doing -- how he's creating and shaping this new role. As a teaser, Chris starts to ask Mark why HE joined 10 years ago, but that will be in our next episode. And here is the blog post he wrote: https://blog.kainexus.com/why-i-joined-kainexus-and-what-do-i-do-chris-burnham

Webinar Presented by Dr. John Kenagy The Objective: Scientifically develop leaders at all levels to deliver exactly what patients and/or customers need at continually lower cost – low risk, high reward, fast. Kata Learning Objectives – Know why and how: 1. Conventional, data-driven leadership and management systems, projects, consultants, and technologies fail in complex, dynamic, unpredictable work. 2. Adaptive Design (AD) Kata improves standardized work in real-time. 3. AD Kata Leaders use the Scientific Method to improve at all levels: frontline to C-Suite 4. The people on AD Kata Teams discover, adapt, and improve as part of their daily work 5. AD Kata Leaders continuously replicate and scale results, success, trust, and optimism appropriate to their level and without waste of any resource (c) 2021, John W. Kenagy, MD. Adaptive Design and Ideal Patient Care are registered trademarks of John Kenagy About Dr. John Kenagy Dr. Kenagy knows healthcare as a vascular surgeon, executive, academic researcher, author, and innovator. But his most meaningful experience was as a patient following a critical injury. He discovered his survival depended on the efforts of dedicated, highly trained individuals working in an unpredictable, conflicted system (the current healthcare Kata). As a Visiting Scholar at Harvard Business School, his research translated Leading Indicator Systems from resilient companies like Toyota, Apple, Intel and Amazon to healthcare. His discovery: our solutions are designed-to-adapt Kata’s from leadership to the point of care.

Today, we bring you the third and final guest in our mini-series of Customer Month Spotlights here on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban. We'll do more of these interviews in the future, not waiting until next year (let's make every month "customer month"). Our guest for this episode is Eric Mellert, the Manager, Process Improvement Team at Christian Care Ministry. As it says on their website, Ii 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves more than 400,000 members, and more than $2.6 billion dollars in medical bills have been shared and discounted. Topics and questions: Tell us a little bit about Christian Care Ministry and Medi-Share How did you get introduced to Process Improvement? Why do you not like the word "expert"? What’s your approach to PI there… how do you train people, how do you conduct improvement work? What were some of the challenges created by Covid times, including a fully-remote workforce? When did KaiNexus become part of the equation and how have we helped? How are you taking PI “from the few to the many”?

Today, we have another guest on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban. Our guest is Cliona Archambeault, the Director of Process Improvement at one of our customers, UMass Memorial Health. Topics and questions: In building a culture of improvement, what’s the explanation and expectation for new caregivers? Example of small improvements? Manager and leadership role? Impact of Covid on your improvement work? Using KaiNexus for idea system - 'Innovation Station" Why a phased approach to roll out? Tabulating stats and results numbers? 90,000 ideas — putting the old ones into KaiNexus

Today's guests are both part of the Process Excellence department at one of our customers, Memorial Health System in Marietta, Ohio. They are Lynn Howell and Mary Huck, both of whom have clinical backgrounds, but now help their colleagues throughout the system improve with Lean and other methods. Topics and questions: Tell us about the label of “process excellence” and what that means to the system? Shifting from being doers to helpers and coaches What's the role of a Continuous Improvement (C.I.) specialist? Why is starting with observation so important? How and why did you shift your team’s focus from facilitating projects to coaching others on their improvement work? What’s your belt training and certification process like, including the levels? Are there goals for who to train and certify? What's next for you and the system?