

KaiNexus: Continuous Improvement, Leadership, and More
KaiNexus
We deliver practical insights and real-world strategies for Lean, Six Sigma, and Operational Excellence. Through lessons from KaiNexus webinars and conversations with customers, improvement leaders, and team members, each episode explores what it takes to build a resilient culture of Continuous Improvement. Learn how organizations engage employees, strengthen problem-solving capability, and sustain meaningful operational results across industries. Whether you're new to CI or leading major transformation, this podcast offers tools and perspectives you can put to work immediately.
Episodes
Mentioned books

Dec 14, 2021 • 1h 1min
Ask Us Anything! Episode 29 with Dr. Greg Jacobson and Mark Graban
From December 14, 2021
Join us in episode 29 of our popular Ask Us Anything webinar series to listen to questions answered by this dynamic duo from KaiNexus' team of continuous improvement experts: Mark Graban & Greg Jacobson.
Questions include:
What is your most-used emoji?
Should I get a booster? If I had Covid?
How concerned are you about the Omicron variant?
What are the strategies to sustain improvement?
What is your advice on how to build lean systems on a culture foundation?
What's the most challenging thing about being a CEO?
What’s one thing we could do to improve our virtual meetings?
Getting back into the office?
What’s the weirdest food you’ve ever eaten?

Dec 10, 2021 • 10min
Preview: Ask Us Anything! Episode 29 with Dr. Greg Jacobson and Mark Graban
Register here and join us!!: https://info.kainexus.com/continuous-improvement/webinar/ask-us-anything-episode-29/signup
December 14 from 1:00 - 2:00 ET
Join us in episode 29 of our popular Ask Us Anything webinar series to listen to questions answered by this dynamic duo from KaiNexus' team of continuous improvement experts: Mark Graban & Greg Jacobson.
Popular topics include:
Continuous improvement
KaiNexus software
Leadership
Entrepreneurship
Coping with Covid
Anything!

Nov 18, 2021 • 60min
The Power of Process: The Role of the System Architect [Webinar by Eric Ethington]
Presented Nov 18, 2021
Presented by Eric Ethington, President, Lean Shift Consulting
View video, slides and more: https://info.kainexus.com/continuous-improvement/the-power-of-process/webinar/signup
Learning Objectives:
Establish familiarity with the "6CON" process model
Define the role and of the System Architect and supporting skills
Share practical lessons learned for a System Architect getting started
*Applicable for manufacturing, healthcare, or any industry
Eric Ethington has a pragmatic approach for lean with over 35 years of work experience at Delphi, Textron, and LeanShift. He has been fortunate to learn about the science and methods of improvement from some of the best teachers available while working with highly capable teams in industries such as automotive, aerospace, defense, healthcare, medical devices, energy, and logistics.
Eric holds a Bachelor of Science degree in Industrial Engineering from Kettering University (formerly GMI) and an MBA in Operations from the University of Michigan, Flint campus. He earned a Six Sigma Design Black Belt while working at Textron. He serves on the Board of Directors at Goodwill Industries of Mid-Michigan as well as the Alumni Advisory Board for the Industrial and Manufacturing Engineering department at Kettering University. Most recently, Eric has co-authored the book, The Power of Process, A Story of Innovative Lean Process Development with his long-time colleague and collaborator, Matt Zayko.

Nov 11, 2021 • 8min
Eric Ethington Webinar Preview: The Power of Process: The Role of the System Architect
Preview of the webinar that will be presented Nov 18 at 1 pm ET. Register to attend live or get the recording: https://info.kainexus.com/continuous-improvement/the-power-of-process/webinar/signup
The Power of Process: The Role of the System Architect
November 18 from 1:00 - 2:00 pm ET
Presented by Eric Ethington, President, Lean Shift Consulting
Learning Objectives:
Establish familiarity with the "6CON" process model
Define the role and of the System Architect and supporting skills
Share practical lessons learned for a System Architect getting started
*Applicable for manufacturing, healthcare, or any industry
Eric on the Lean Blog Interviews Podcast: https://www.leanblog.org/2021/11/the-power-of-process-interview-with-matt-zayko-and-eric-ethington/
Eric Ethington has a pragmatic approach for lean with over 35 years of work experience at Delphi, Textron, and LeanShift. He has been fortunate to learn about the science and methods of improvement from some of the best teachers available while working with highly capable teams in industries such as automotive, aerospace, defense, healthcare, medical devices, energy, and logistics.
Eric holds a Bachelor of Science degree in Industrial Engineering from Kettering University (formerly GMI) and an MBA in Operations from the University of Michigan, Flint campus. He earned a Six Sigma Design Black Belt while working at Textron. He serves on the Board of Directors at Goodwill Industries of Mid-Michigan as well as the Alumni Advisory Board for the Industrial and Manufacturing Engineering department at Kettering University. Most recently, Eric has co-authored the book, The Power of Process, A Story of Innovative Lean Process Development with his long-time colleague and collaborator, Matt Zayko.

Oct 21, 2021 • 1h
[Webinar] 4 Key Steps to Get Buy-In (Sarah Baker)
Get slides and more: https://info.kainexus.com/continuous-improvement/4-key-steps-to-get-buy-in/webinar/signup
Presented by
Sarah Baker, Consultant & Facilitator, IQC
In this webinar you will:
Understand the important components of buy-in
Learn the 4-step process to get buy-in
Reflect on the challenges and benefits of buy-in that relates to you
Sarah Baker
Sarah is a Consultant & Facilitator at IQC. She has an MS in Industrial and Organizational Psychology and a BA in Philosophy and Psychology. Sarah challenges and inspires others to think critically and shift toward more effective perspectives. Her thoughtfulness, enthusiasm, and passion for learning support her in providing excellent work. As a facilitator, she uses philosophy and psychology techniques to inspire growth and excellence.
Areas of Expertise: Industrial and Organizational Psychology, Philosophy, Personal Leadership, Leadership Development, Curriculum Design, and Facilitation

Oct 18, 2021 • 6min
Webinar Preview: 4 Key Steps to Get Buy-In
Register now (or to view the recording after Oct 12): https://info.kainexus.com/continuous-improvement/4-key-steps-to-get-buy-in/webinar/signup
October 21 from 1:00 - 2:00 pm ET
Presented by
Sarah Baker, Consultant & Facilitator, IQC
In this webinar you will:
Understand the important components of buy-in
Learn the 4-step process to get buy-in
Reflect on the challenges and benefits of buy-in that relates to you
Sarah Baker
Sarah is a Consultant & Facilitator at IQC. She has an MS in Industrial and Organizational Psychology and a BA in Philosophy and Psychology. Sarah challenges and inspires others to think critically and shift toward more effective perspectives. Her thoughtfulness, enthusiasm, and passion for learning support her in providing excellent work. As a facilitator, she uses philosophy and psychology techniques to inspire growth and excellence.
Areas of Expertise: Industrial and Organizational Psychology, Philosophy, Personal Leadership, Leadership Development, Curriculum Design, and Facilitation

Oct 11, 2021 • 9min
Lori Avital: Why I Joined KaiNexus
Lori Avital, one of the Customer Success Managers with KaiNexus, talks about why she joined the company. How is the company culture, along with our goals and mission, aligned with her personally? Why has she moved to smaller companies through her career?

Oct 6, 2021 • 7min
Brandon Turner: Why I Joined KaiNexus
Brandon Turner, Solutions Engineer with KaiNexus, talks about why he joined the company a few months back.

Sep 14, 2021 • 60min
[Webinar] How to Create Psychological Safety at Work Using the 5Cs (Karyn Ross and Jessica House)
Recording from Sept 14, 2021
Presented by
Karyn Ross, Founder, CEO, President at The Love and Kindness Foundation
Jessica House, Founder at LightHouse Counselling and Wellness
I’m sure you’ve heard about the 5S’s in Lean. Doing 5S helps people stay physically safe and allows problems to be easily seen. But what about psychological safety? If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety. That’s why Karyn Ross and Jessica House have created the 5Cs of psychological safety.
During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you can optimize learning, growth, innovation, and improvement. Everyone will receive a copy of the 5Cs document following the session.
Karyn Ross
Karyn is on a mission to Help People Create a Better, Kinder World. An artist, internationally acclaimed speaker, award-winning author, consultant, coach, and practitioner, Karyn travels the globe teaching people her unique system of combining creativity, continuous improvement, and kindness to make a better world. As well as being the owner of KRC (Karyn Ross Consulting) Karyn is one of the Founding Mothers of Women in Lean – Our Table, a global group of more than seven hundred and fifty women lean practitioners. Karyn is also the Founder and President of the Love and Kindness Project Foundation, a registered public charity, and The New School for Kind Leaders. She has created both of these initiatives to help people around the world think, speak, act and lead more kindly.
When not traveling, Karyn spends time designing and sewing her own clothes! Follow Karyn on LinkedIn for a daily inspirational post about creativity, kindness, and/or continuous improvement.
Jessica House
Jessica House is an experienced counselor and coach with a diverse background that includes mental health services, leadership, and lean management. With over a decade of experience in the mental health field, and an unwavering philosophy that every human being wants to do well (and can do well), Jessica’s passion is helping children, parents, and families live their best life. She has a Master’s in Counselling Psychology and spent years working at a children's mental health center in Ottawa where she supported people experiencing a range of emotional, social, and/or behavioral challenges came for help.
By combining both lean and mental health, Jessica started her own business, Lighthouse Counselling and Wellness, where she collaborates with individuals, families and organizations to set and achieve ambitious goals, improve performance, and enhance their overall wellness. She is one of the co-creators of the 5C’s of psychological safety, a methodology that when practiced, sets the stage for learning, growth, innovation, and improvement.

Aug 26, 2021 • 13min
Webinar Preview: How to Create Psychological Safety at Work Using the 5Cs
Preview of a free webinar coming up on Sept 14.
Register: https://info.kainexus.com/continuous-improvement/how-to-create-psychological-safety-at-work-using-the-5cs/webinar/signup
How to Create Psychological Safety at Work Using the 5Cs
September 14 from 12:00 - 1:00 pm ET
Presented by
Karyn Ross, Founder, CEO, President at The Love and Kindness Foundation
Jessica House, Founder at LightHouse Counselling and Wellness
I’m sure you’ve heard about the 5S’s in Lean. Doing 5S helps people stay physically safe and allows problems to be easily seen. But what about psychological safety? If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety. That’s why Karyn Ross and Jessica House have created the 5Cs of psychological safety.
During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you can optimize learning, growth, innovation, and improvement. Everyone will receive a copy of the 5Cs document following the session.
About the Presenters:
Karyn Ross:
Karyn is on a mission to Help People Create a Better, Kinder World. An artist, internationally acclaimed speaker, award-winning author, consultant, coach, and practitioner, Karyn travels the globe teaching people her unique system of combining creativity, continuous improvement, and kindness to make a better world. As well as being the owner of KRC (Karyn Ross Consulting) Karyn is one of the Founding Mothers of Women in Lean – Our Table, a global group of more than seven hundred and fifty women lean practitioners. Karyn is also the Founder and President of the Love and Kindness Project Foundation, a registered public charity, and The New School for Kind Leaders. She has created both of these initiatives to help people around the world think, speak, act and lead more kindly.
When not traveling, Karyn spends time designing and sewing her own clothes! Follow Karyn on LinkedIn for a daily inspirational post about creativity, kindness, and/or continuous improvement.
Jessica House:
Jessica House is an experienced counselor and coach with a diverse background that includes mental health services, leadership, and lean management. With over a decade of experience in the mental health field, and an unwavering philosophy that every human being wants to do well (and can do well), Jessica’s passion is helping children, parents, and families live their best life. She has a Master’s in Counselling Psychology and spent years working at a children's mental health center in Ottawa where she supported people experiencing a range of emotional, social, and/or behavioral challenges came for help.
By combining both lean and mental health, Jessica started her own business, Lighthouse Counselling and Wellness, where she collaborates with individuals, families and organizations to set and achieve ambitious goals, improve performance, and enhance their overall wellness. She is one of the co-creators of the 5C’s of psychological safety, a methodology that when practiced, sets the stage for learning, growth, innovation, and improvement.


