
The Restoration & Remediation Ask the Expert Podcasts
R&R Ask the Expert podcasts give you insight on specific restoration industry-related topics, through the eyes of the real experts. Check back often for new podcasts with new experts and new topics! Have a topic you would like to learn more about? Email your idea to mcgowank@bnpmedia.com.
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Latest episodes

Sep 19, 2024 • 24min
The “Cost of Doing Business” study unveiled by KnowHow and the R.I.A.
The RIA and KnowHow have recently collaborated to produce a landmark study aimed at assisting all restoration businesses with their business decision making, the “Cost Of Doing Business” survey. The results of the survey have long reaching implications on how all restoration businesses, large or small, can more effectively run their business. Leighton Healey, CEO of KnowHow, and Anthony Nelson, RIA Board Member and Co-Chair of the RIA Independent Pricing Taskforce, as well as the Member Acquisition Manager & Group Facilitator at PivotMyBiz, join R&R to discuss the roots of the study, the rationale, the results, and of course how this study can help businesses today!This episode is brought to you by:

Sep 3, 2024 • 22min
A Chat with 2024 Ladder Award winner Eduard Mirzoian
We introduce this year’s Ladder Award winner, and learn all about his professional life and what he likes to do in his free time.

Jul 31, 2024 • 15min
Hurricane Season Preparedness
R&R had the pleasure of speaking with Harley Jeanise, Regional Vice President at First Onsite Property Restoration, about how to stay safe amid storms and what it will entail to restore the damage after.

Jul 1, 2024 • 26min
The Crucial Role of Sales in the Restoration Industry
In this episode of “Ask the Expert” we are joined by Gregg Taylor, chairman and managing partner of GTE Holdings, parent company for Xactly by GTE, specializing in restoration recruiting, and Restoration Sales Force specializing in restoration sales management. We discuss the management of Restoration Industry Sales Reps, and the challenges that surround the management of a restoration sales team and what he is doing to solve those challenges!

Jun 24, 2024 • 15min
High-level Overview: Specialty Restoration
In this episode of “Ask the Expert” we are joined by Jeff Milligan, VP of Sales and Strategy at Prism Specialties. We learn all about what Prism offers the restoration industry with its specialty restoration services, and, we learn a cool new way of document drying! Tune in to find out more!

Jun 10, 2024 • 15min
Mold and the Need for Attic Restoration
In this week’s Ask the Expert, we chat with HVAC Expert Marco Radocaj about the importance of attic inspection during restoration efforts.

Mar 14, 2024 • 12min
Meet R&R's 2024 Women in Restoration Award Winner, Lori Jones!
Congratulations to this year’s winner of Restoration & Remediation magazine’s Women in Restoration award, Lori Jones. In this Ask the Expert interview, she talks about her commitment, and her team’s commitment to the statement, “There is no higher purpose than the service to others.” In the very specialized and sensitive field of forensic restoration, it guides al that they do and embodies her leadership style.

Feb 13, 2024 • 15min
Tips on having a thriving company throughout economic hardship
In this episode of Ask the Expert, Eduard Mirzoian, CEO of RESTORERZ Emergency Services, gives a high-level overview of the importance of cultivating a strong company culture and how it directly contributes to customer satisfaction and loyalty.
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Jan 22, 2024 • 30min
IICRC S590 Standard for Assessing HVAC Systems Following a Water, Fire or Mold Damage Event
Tom Yacobellis, founder and national director of DUCTZ, gives an inside look of the construction of the new IICRC S590 Standard.

Jan 15, 2024 • 15min
Preparing Homes against Power Outages
CEO of American Restoration Dan Tarantin gives us tips on preparing our homes for power outages and the best way to prevent issues pertaining to freezing temperatures!
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