Future Commerce

Lupine Skelly, Retail Research Leader at Deloitte, offers invaluable insights into this year's holiday shopping landscape. With consumer spending expected to drop by 10%, she emphasizes the importance of conveying value to shoppers. Skelly debunks myths around Black Friday's demise and highlights how private label brands are gaining traction amid shifting loyalties. Additionally, she discusses the influence of Gen Z, the rising use of AI in shopping, and how retailers must adapt to compete not just with each other, but also with entertainment spending.

Oleksii (Alex) Lunkov joins Alicia Esposito to unpack how meaningful constraints fuel creativity in an age of algorithmic abundance. From Saint Sophia's 9 million glass cubes to the digitization of Berry Bros. & Rudd's 300-year heritage, this conversation navigates the tension between AI efficiency and human authenticity. Discover why 95% of AI pilots fail, how brands become cultural ambassadors, and what fractional leadership means for tomorrow's commerce teams.When Centuries of Heritage Meet the eCom Product PageKey takeaways:Meaningful constraints drive better creative outcomes. Removing all friction from digital experiences leaves us wondering why we don't feel anything.AI dramatically increases individual productivity, but human oversight remains essential for tone preservation, fact-checking, and maintaining brand authenticity.Successful brands act as cultural ambassadors, translating something unique through their channels while balancing best practices with distinctive identity.The fractional work revolution emerges at the intersection of AI-enhanced productivity, volatile job markets, and businesses seeking expertise without long-term commitment.Most AI implementations fail because teams don't understand the technology's actual capabilities and limitations before deploying it.[00:06:14] "We removed all the friction, and we wonder why we don't feel anything." - Oleksii, quoting Phillip Jackson[00:11:40] "In order to build a personal brand, you need a person to be behind that brand." - Oleksii[00:28:48] "AI adoption is this huge spike on the top and then very long tail afterwards." - OleksiiAssociated Links:Read Oleskii on InsidersCheck out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Following the release of his work, The War of the Worlds Did Not Take Place, Nick Susi joins the pod to unravel the real War of the Worlds myth: not alien panic, but a battle between newspapers and radio that manufactured mass hysteria. Phillip, Brian, and Nick explore how narrative form shapes collective memory, why brands weaponize conflict for attention, and what happens when everything becomes participatory fan fiction.Behind the Curtain of Inherited MythKey takeaways:Structured narratives outlast formless truth in collective memory.Brands now weaponize conflict and controversy for attention economics.Everything is becoming participatory, co-created, and infinite fan fiction."The War of the Worlds is not actually a war between humans and aliens. It's really this war between mediums." — Nick Susi"We've entered the phase of the attention economy where the game is attention at any and all costs." — Nick Susi"People don't want to share the thing. They want to share their experience of the thing." — W. David Marx (referenced)"Awareness does not decrease manipulation necessarily." –– Brian"We've become much more aware of the act of storytelling as a culture, like we see the artifice of storytelling and we appreciate the act of it itself." –– PhillipIn-Show Mentions:The War of the Worlds performance piece and publication by Nick SusiOrder The War of the Worlds Did Not Take Place on MetalabelBlank Space by W. David MarxInsiders #196: Time After Time by Brian LangeAssociated Links:Check out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Katherine Dee, internet culture writer and mastermind behind her popular AM-style call-in show, joins us to explore the archaeology of online life. From dissecting the Friend AI pendant's failed attempt at god replacement to chronicling e-girl evolution in her Meta Label publication, Katherine offers an unvarnished look at how we're moving beyond relentless content production. The conversation navigates haunted objects, the fragmentation of social platforms, and why the future might be more mystical than algorithmic. As AI reshapes proof itself, Katherine argues we're witnessing a cultural shift toward physical witnessing and enchanted meaning-making.Katherine’s God Isn’t A WhinerKey takeaways:AI companions fail when they gaslight users and demand emotional labor constantlyInternet culture documentation requires trust without judgment to reveal authentic subculturesSocial platforms fragment as users crave stories over gossip and embodied over digitalThe erosion of digital proof drives a turn toward mysticism and magicContent exhaustion pushes creators toward dynamic formats and offline experiencesIn-Show Mentions:Katherine’s response to the Friend AI pendantE-girl 001 publicationKatherine's call-in show exploring paranormal and internet cultureReggie James on spiritual technologyAssociated Links:Check out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Halloween Horror Nights wasn't always a $575M-per-park juggernaut. When Universal launched Fright Nights in 1991 with just three experimental nights and $12 tickets, they stumbled onto something bigger than a haunted house…they uncovered retail's thirteenth month of revenue. In this Spooky Commerce special, we trace how October became the secret weapon for combating theme park slumps, why Spirit Halloween's pop-up model prints money in dead malls, and what happens when horror becomes the ultimate immersive commerce experience.October: When Pop-Ups Pop OffKey takeaways:Halloween is retail's second-largest holiday and is expected to generate more than $13B in consumer spending this year Universal's Horror Nights operates 48 nights, up from 3 in 1991Spirit Halloween's 1,500 pop-ups generate over $1B in dead retail spacesHorror reflects cultural anxieties through interactive commercePremium ticketing doubles daily revenue for a  single venueIn-Show Mentions:Insiders #210: Spooky Commerce – What Halloween Shopping Trends Tell Us About Modern CultureHalloween Horror Nights WikiForbes: Universal's Halloween Revenue Analysis (2023)National Retail Federation Halloween Spending ReportAssociated Links:Check out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Producers JT and Sarah join the show to unpack some fresh Spooky Commerce news, including Matt Rife and Elton Castee's venture into property and museum ownership. As Annabelle's (yes, that Annabelle) new legal guardians, Matt and Elton are selling overnight ghost hunting stays at the Warren home and Occult Museum for a cool $2,000/night. Plus: We explore the suspicious death of a lead paranormal investigator close to Annabelle, our generational haunting by microplastics, and the Pooniverse.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Nearly 40% of Gen Z now chooses Pinterest over traditional search engines, and a growing number of this demographic is shifting to the platform to escape the chaos found in other social apps. The company’s VP of Ads Product Marketing, Julie Towns, reveals why this cohort’s innate desire for creative expression and curation is also driving this shift. Another growing audience for Pinterest? Men who now represent over a third of the platform's users, seeking everything from Pilates routines to parenting advice.Plus, we dig into how the platform's "taste graph" of 500 billion human-curated pins predicts trends a year in advance, and what brands can expect to drive Spooky Season sales. Where Shopping Is Calming AgainKey takeaways:Gen Z chooses Pinterest for visual search and identity discovery over doomscrolling platformsMen comprise over one-third of users, redefining masculinity through wellness and parenting contentPinterest's trend predictions are 80% accurate, forecasting cultural shifts nearly a year aheadPinners are 7x more likely to purchase saved products than unsaved itemsPerformance Plus campaigns deliver 15%+ increases in return on ad spend for brands[00:09:48] "Pinterest is providing an antidote for Gen Z to the intensity and kind of doomscrolling experience that they're having on other social platforms... Gen Z are coming to Pinterest specifically to discover who they are through this act of curation." - Julie Towns[00:19:43] "We predict trends almost a year out because we have these trendsetters, trend spotters who are doing the pre-curation months and years in advance... our trends often last two times longer than the trends you see on other social platforms." - Julie Towns[00:15:28] "Men are really redefining masculinity, and they're doing that through self-discovery... searches for things like Pilates workouts are up over 300%, father and child activities up almost 400%." - Julie TownsIn-Show Mentions:Future Commerce's New Modes Report (77% of AI-using shoppers include Pinterest in their journey)Pinterest Fall Trend Report (uncommon Halloween costumes up 200%, Pilates searches up 300%)Insiders #210: Spooky Commerce - What Halloween Shopping Trends Tell Us About Modern CultureMarshall McLuhan on the Future Commerce PodcastAssociated Links:Check out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Rene Federico, US Head of Marketing at Primark, joins Future Commerce to discuss the international retailer's first major marketing push in America after a decade of organic growth and physical retail expansion. Drawing on over 20 years at heritage brands like Nike and Converse, she shares insights on building brand relevance in a performance-obsessed era, translating the "joy of shopping" to different US markets, and why the customer should always be the hero of the story.Stat Chasers Never WinKey takeaways:Brand relevance makes you less interchangeable with competitors in the marketThe marketing funnel has collapsed—social media now operates across all stagesInnovation thrives under constraints; limited resources drive creative solutionsTrue brand equity isn't measured on a 30-day dashboard; free yourself from over-measuring creative campaignsCustomers deserve brands that enable participation, not just transactions[00:12:28] "You can stat chase or you can build strategies that help you win as a team. The outcomes will be different depending on your approach." – Rene Federico[00:33:06] "Consumers don't shop your org chart, they shop your brand. Business models don't shop—customers do." – Rene Federico[00:45:31] "When you get someone to buy something, that is an exertion of power. It means somewhere in their conscience, you've been able to affect a choice. We're in a moment where the customer is the hero of the story." – Rene FedericoIn-Show Mentions:"That's So Primark" campaignHerald Square flagship opening Spring 2026Associated Links:Check out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In a climate where most consumers are concerned about tariffs (84%) and inflation (80%), the holiday season is poised to be a battlefield for retention and revenue. Optimove’s Moshe Demri, SVP of Global Revenue, joins Future Commerce to walk through the 2025 Consumer Holiday Shopping Report and explain why the “charm customer” (those responsive to modest 10%-15% discounts) may be the key to sustainable growth.The Cherry-Picker’s DilemmaKey takeaways:Meet the three customer archetypes: Full-price buyers who purchase regardless of promotions, cherry pickers who chase deep discounts and rarely return, and "charm customers" who respond to modest 10%-15% discounts and show the highest retention rates over time. (The fourth archetype: Brian)Transparency as a competitive advantage: Brands that communicate their promotional calendar early (like telling customers in October "this is the only Black Friday promotion you'll see from us") build trust while competitors exhaust and frustrate their audiences.Post-holiday retention begins at checkout: Collecting gift-giving data and offering time-sensitive follow-up promotions can transform one-time gift purchasers into repeat customers. The key is creating urgency without devaluing the brand.Communication requires quality, not quantity: Dodging customer fatigue is worth the awareness risk.  Dialing back from daily to weekly emails might be the better move for companies this year.Strategic budget allocation matters more than discount depth: Want to boost long-term profitability and brand equity? Give your VIP customers high-value discounts and experiences, not low-tier cherry-pickers who are unlikely to stick around. From the Episode:Optimove’s 2025 Holiday Shopping ReportNew Modes: 2025 UpdateLearn more about this episode’s sponsors, Optimove, Aptos, and Future Commerce Plus. Associated Links:Check out Future Commerce on YouTubeCheck out Future Commerce Plus for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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