Outcomes Rocket

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com No one should have to wait weeks to get the care they desperately need because of administrative bottlenecks. In this episode, Zain Qayyum, founder and co-CEO of Medsender, shares how AI is transforming healthcare operations by removing inefficiencies that delay patient care. He describes his journey from pre-med to tech entrepreneur after experiencing frustrations with outdated processes like faxing and data entry. Zain explains how Medsender’s AI platform automates referral intake, insurance verification, scheduling, and chart creation, cutting processing times from weeks to seconds, while highlighting the importance of agentic AI in handling critical tasks reliably. He also reflects on why specialty groups benefit most from this automation, the persistence of fax machines in healthcare, and personal lessons from Atomic Habits about how small, consistent changes lead to big results. Tune in and learn how AI is reshaping healthcare workflows and why speed and accessibility matter more than ever! Resources: Connect with and follow Zain Qayyum on LinkedIn. Follow Medsender on LinkedIn and visit their website! Email Zain directly here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com The caregiving crisis in America is not just personal; it’s systemic, invisible, and urgently needs redesign. In this episode, Paurvi Bhatt, public health expert and founder of ThirdEyeFocus, explores the complex intersections between caregiving, healthcare systems, cultural identity, and systemic equity. Reflecting on her experience as a first-generation Indian-American and longtime caregiver, she reveals how immigrant backgrounds shape both personal and professional choices, and how informal caregiving functions as an invisible backbone of healthcare. Paurvi critiques the gap between healthcare innovation and its practical use at home, highlighting the emotional isolation caregivers face and the lack of support and reimbursement for their work. She calls for moving beyond vague notions of “impact” by demanding measurable results and urges leaders to resist technology-driven detachment in favor of genuine human connection. Tune in and learn how we must reimagine care, connection, and accountability, starting not from systems, but from the human stories we’re ignoring! Resources: Connect with and follow Paurvi Bhatt on LinkedIn. Follow ThirdEyeFocus on LinkedIn.

In today’s challenging healthcare landscape, only innovations that solve the industry’s most significant problems will thrive. In this episode, Peter Micca, Managing Partner at Caduceus Capital Partners, emphasized that innovation and technology are key to making healthcare more affordable, accessible, and efficient. He noted that the most successful healthcare startups address significant industry challenges, such as cost, access, and social determinants of health, while understanding the payer system and working with existing market players. Beyond AI, Peter highlighted promising areas like sensors, robotics, remote patient monitoring, and solutions targeting aging populations and loneliness. He shared that Caduceus focuses on helping proven companies scale through capital, advisory support, and deep industry relationships. His advice to healthcare founders is to clearly define the problem they solve, deeply understand their customers, and ensure their innovation directly addresses real market needs. Tune in to hear Peter Micca share how Caduceus Capital Partners is scaling game-changing technologies that are transforming cost, access, and care delivery! Resources: Connect with and follow Peter Micca on LinkedIn. Follow Caduceus Capital Partners on LinkedIn and discover their website! Check out Caduceus’s whitepaper, The Growing Investment Opportunities in Digital Healthcare Innovation, here!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com A key takeaway from this interview is that the most effective path to value-based care starts with building trust, proving outcomes, and aligning your pitch with what payers already prioritize. In this episode, David Ricupero,  Director of Business Development at Affect Therapeutics and Creator of the Out-of-Pocket Course: How to Contract with Payors, explains the full journey of payer contracting, from initial applications to advanced value-based agreements. He covers how to join payer networks, manage closed systems, and prepare key documents and timelines. David explores various value-based care models, illustrating how risk and complexity grow from pay-for-performance to full capitation, and highlights the importance of combining traditional applications with strategic conversations. He also offers practical tips for avoiding “payer purgatory,” identifying payer goals, and asking the right questions during shared savings negotiations. Tune in and learn how to navigate the nuances of payer-provider relationships and set up sustainable, rewarding contracts that truly expand access to care! Resources: Connect with and follow David Ricupero on LinkedIn. Follow Affect Therapeutics on LinkedIn and explore their website.  Register for the “How to Contract with Payors” course here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com One of the most urgent and overlooked innovations in healthcare today is listening deeply and differently. In this episode, Dr. Adrienne Boissy, Chief Medical Officer at Qualtrics, explores the vital role of experience management in healthcare and the systemic challenges of embedding empathy at scale. She explains how Qualtrics is leveraging AI and data from over 150 channels to transform both patient and employee experiences. The 2025 Healthcare Trends Report reveals a looming retention crisis, with nearly 30% of physicians and even more nurses considering leaving their roles. Dr. Boissy also discusses the growing adoption of AI tools like ambient listening, the tension between trust and convenience, and the ethical urgency of building emotionally safe healthcare environments. Tune in and learn how transforming human experience in healthcare starts with the simple act of listening, done right, at scale, and with empathy! Resources: Connect with and follow Dr. Adrienne Boissy on LinkedIn. Follow Qualtrics on LinkedIn and explore their website. Email Adrienne directly here. Read the 2025 Healthcare Trends Report by Qualtrics here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com Addiction recovery is not a solitary journey, and support from peers can make all the difference. In this episode, Matthew Serel, CEO of You Are Accountable, Inc., shares his journey from addiction to long-term recovery and how it inspired him to build a platform offering peer support, toxicology monitoring, and care coordination. He highlights critical gaps in the recovery process, such as fragmented care and poor communication among providers. Matthew emphasizes the power of peer support rooted in lived experience, which helps individuals overcome shame and stay engaged in their recovery. He also discusses the need for collaboration across providers, payers, and peers, and how technology can enhance, not replace, human connection in addiction recovery. Tune in and learn how peer support and a balanced use of technology can reshape the future of addiction care! Resources: Connect with and follow Matthew Serel on LinkedIn. Email Matthew Serel here.  Follow You Are Accountable, Inc. on LinkedIn and explore their website.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Even with insurance, nearly half of Americans delay care simply because they can’t find a doctor in their network. In this episode, Eric Demers, CEO of Madaket Health, talks about the growing issue of healthcare access and cost in the U.S., even for insured individuals. Madaket commissioned a national survey to better understand how bad provider data impacts patients, finding that nearly half of Americans delay care because they can’t find in-network providers, especially millennials, who are more likely to seek alternative care routes. Demers explains that the root cause is outdated, inaccurate, and poorly synchronized provider data, worsened by the lack of national standards and inconsistent systems across payers and providers. Even vertically integrated health systems suffer from internal data mismatches. Madaket Health aims to fix this by acting as a data bridge between payers and providers, leveraging its platform, used by over 80% of U.S. providers, to keep information up-to-date and aligned, improving directories and patient access to care. Tune in to learn how broken provider data is quietly undermining healthcare access and what’s being done to fix it! Resources: Connect with and follow Eric Demers on LinkedIn. Follow Madaket Health on LinkedIn and visit their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com Investing in care infrastructure and mental health access is not just compassionate, it's foundational to long-term systemic change. In this episode, Brittney Riley Gavini, the Director of Investments at Pivotal Ventures, discusses how targeted investment strategies are unlocking real progress in youth mental health, family care, and women’s empowerment. She explains how her career evolved from startups to mission-driven venture capital, and how her team supports both philanthropic and for-profit initiatives that close care gaps. Brittney highlights investments in innovative companies and shares the importance of funding diverse founders and fund managers to reshape the innovation pipeline, especially in mental health and financial access. She also acknowledges challenges in youth mental health startups like provider shortages and complex engagement pathways. Lastly, Brittney offers advice for startups pitching investors: make it a meaningful, generative conversation, not just a transaction. Tune in and learn how mission-aligned investing is reshaping behavioral health, one bold bet at a time! Resources: Connect with and follow Brittney Riley Gavini on LinkedIn. Follow Pivotal Ventures on LinkedIn and explore their website.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Voice AI is no longer a futuristic concept, it’s already transforming healthcare operations by automating repetitive administrative calls, driving real ROI, and reshaping workforce strategy. In this episode, Sneh Patel, CEO of Delfino AI, explores how voice AI is transforming outbound administrative calls by fully automating repetitive payer and provider interactions. She explains how their technology handles entire call journeys end-to-end, freeing up staff for higher-value work. Beyond cost savings, Sneh emphasizes the ability to scale operations without hiring and notes a shift in the industry as customers grow more comfortable with AI-driven interactions. From her HFMA conversations, she observes that CFOs are increasingly focused on ROI, and encourages leaders to share their challenges, as today’s tech can often build solutions to meet them. Tune in and learn how AI is reshaping administrative operations, how ROI is leading the conversation, and why now is the time to act boldly! Resources: Connect with and follow Sneh Patel on LinkedIn. Follow Delfino on LinkedIn and explore their website! Email Sneh directly here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com The future of healthcare billing lies in human-AI collaboration that speeds up results without sacrificing quality. In this episode, Sam Schwager, Co-founder and CEO of SuperDial, shares how voice AI is reshaping revenue cycle management (RCM) by automating routine phone calls and boosting team productivity. With a human-in-the-loop model, SuperDial delivers immediate value while learning and improving over time. Sam highlights the growing demand for fast ROI from AI tools and the potential of AI-to-AI communication via text protocols like HTTP to further streamline operations. As healthcare continues to spend heavily on administrative tasks, SuperDial has helped claims teams become up to four times more productive by handling calls for prior authorizations and denial follow-ups. Tune in and learn how voice AI is changing healthcare operations faster, smarter, and more cost-effectively than ever! Resources: Connect with and follow Sam Schwager on LinkedIn. Follow SuperDial on LinkedIn and explore their website! Email Sam directly here.