Between Two COO's with Michael Koenig

Tucows Chief Product Officer, Justin Reilly, joins as our first non-COO, and shares on your customer's best last experience, how product design influences operations and where AI fits, Ting's amazing customer care, and how photos almost pushed a launch.Justin focuses on building the next generation of consumer products, particularly where AI meets customer experience. Prior to Tucows, Justin was Head of Product & CX Innovation at Verizon. He founded Focus Health, Grey Seven Labs, and Qstir. He was a Director of Strategy and Experience at Macquarium, lead the Strategy and Innovation team at Arke Systems. He currently advises a number of startups focused on the next generation of AI platforms and products.Justin Reilly on LinkedIn: http://www.linkedin.com/in/justinreillyJustin Reilly on Twitter: https://twitter.com/justinMreillyJustin Reilly on the web: https://justinmreilly.comTucows: https://tucowsTing Fiber: https://ting.com/internetEpisode Webpage - https://betweentwocoos.com/justin-relly-tucows-chief-product-officerEpisode Transcript - https://betweentwocoos.com/justin-relly-tucows-chief-product-officer#transcriptMichael Koenig - https://linkedin.com/in/mkoenig514

True Ventures Chief Operating Officer, Jim Stewart, on what it's like to take four companies public, what goes into the operations to run a venture capital firm, how to take calculated risks, and what to do when you realize that you've just violated US government export controls when you're doing an IPO roadshow (don't panic).True Ventures is a venture capital firm with an astonishing track record of investing in the best companies like Peleton, Fitbit, Ring, Duo Security, Automattic, and Sweetgreen, which just went public on the New York Stock Exchange.Jim initially joined True Ventures as CFO in 2012 and now leads all operations as the firm's COO. He brings substantial operational and financial experience to venture-backed tech and biotech companies. Jim has held numerous operating and CFO positions, leading four companies through their IPO processes. When he is not focused on operations, he's doing all sorts of high-octane activities like racing his Yamaha R6 motorcycle.Ben Horowitz's Book, The Hard Thing About Hard Things - https://www.amazon.com/Hard-Thing-About-Things-Building/dp/0062273205True Ventures - https://trueventures.comJim Stewart - https://www.linkedin.com/in/james-stewart-b1b10320/Episode Webpage - https://betweentwocoos.com/jim-stewart-true-ventures-coo Episode Transcript - https://betweentwocoos.com/jim-stewart-true-ventures-coo /#transcriptMichael Koenig - https://linkedin.com/in/mkoenig514

The podcast discusses Allie Fleder's journey from founding a luggage delivery platform to leading a fintech app. Topics include adapting as a startup COO, challenges of remote work, communication in early-stage startups, and motivating team members.

Rich Wallach, COO, and CFO of Deepak Chopra's Chopra Global, joins us to discuss:How a philosophy degree prepared him for everything and nothing at the same timeCredit Suisse's attempt to crush the humanity out of himCreating security, safety, and certainty for employeesOver-communicating without stressing people outHow processes can improve peopleGetting rid of the office and going fully remoteAnd lemurs. Yes, lemurs, the animals.Chopra Global: https://chopra.comChopra Global's Brand New Mobile App: https://chopra.com/appChopra Global's Upcoming Events: https://chopra.com/retreatsRich Wallach on LinkedIn: https://www.linkedin.com/in/wallachrEpisode website: https://www.betweentwocoos.com/deepak-chopra-global-coo-rich-wallachBetween Two COO's: https://www.linkedin.com/company/betweentwocoosMichael Koenig: https://linkedin.com/in/mkoenig514Running Remote: https://runningremote.comRunning Remote 30% Coupon Code: betweentwocoos

Between Two COO's: www.betweentwocoos.comMichael Koenig: https://linkedin.com/in/mkoenig514