Tucows Chief Product Officer, Justin Reilly, joins as our first non-COO, and shares on your customer's best last experience, how product design influences operations and where AI fits, Ting's amazing customer care, and how photos almost pushed a launch.
Justin focuses on building the next generation of consumer products, particularly where AI meets customer experience. Prior to Tucows, Justin was Head of Product & CX Innovation at Verizon. He founded Focus Health, Grey Seven Labs, and Qstir. He was a Director of Strategy and Experience at Macquarium, lead the Strategy and Innovation team at Arke Systems. He currently advises a number of startups focused on the next generation of AI platforms and products.
Justin Reilly on LinkedIn: http://www.linkedin.com/in/justinreilly
Justin Reilly on Twitter: https://twitter.com/justinMreilly
Justin Reilly on the web: https://justinmreilly.com
Tucows: https://tucows
Ting Fiber: https://ting.com/internet
Episode Webpage - https://betweentwocoos.com/justin-relly-tucows-chief-product-officer
Episode Transcript - https://betweentwocoos.com/justin-relly-tucows-chief-product-officer#transcript
Michael Koenig - https://linkedin.com/in/mkoenig514
Between Two COO's with Michael Koenig