The Culture Matters Podcast

"Unless you have 100% customer satisfaction, you must improve." - Horst SchulzeOn a very special episode of The Culture Matters Podcast, Tony Capullo, the founder of South Fork Business Ventures is back for the fifth part in his series where he turns the microphone on Jay Doran and asks him the questions about culture.  During today's discussion, Jay his sharing his thoughts on an employee's willingness to recommend the company they work for, how the behavior of the people in charge can and will directly affect the people working for them, and Tony shares a story about what true customer service looks like.  We're talking nothing but culture today, so please enjoy this discussion with Tony Capullo and Jay Doran.

"What good are you as a business or a business leader if you don't care about your people?" - Adam ContosMarine veteran, former CEO of the International ReMax, co-founder of Area 15 Ventures, author, and the host of the "Start With a Win" podcast Adam Contos joins the show today and what a show it is!  We're getting into the importance of the people at the top making time for the people in the trenches of their business, the importance and value of content creation, and we even get to hear Adam give Jay some step by step instructions on ways to aesthetically improve The Culture Matters Podcast.  And as if that wasn't enough, Adam gives some information on what franchising a business looks like and how it can lead to more revenue.  We're so happy to have Adam back on the show and we hope you are too!

 “Leadership is about recognizing that there is a greatness in everyone and your job is creating an environment where that greatness can emerge.” - Bill CampellClement Pepe is a mentor, coach, and advisor for over three decades in the insurance space and he is going Jay on the show today to discuss tapping into your inner power.  From starting in sales with Prudential Insurance in 1970 and helping take them to number one in sales over the next 20 years, there isn't much Clement doesn't know about this business.  We're unpacking Clement's journey from the Navy into insurance sales, his views on relating to the things happening in the world, and being proactive instead of reactionary in the landscape of insurance sales.  Clement has lived a fascinating life and has achieved success seemingly in every space he's touched.  With that in mind, please enjoy this conversation with Clement Pepe. 

"The adage is 'love your enemies', not, 'trust your enemies'.  Love means forgiveness after being let down and open to try again.  Love means burdening truth, living in truth, and being in the conflicts of interaction.  There are personal revealings of potential in the actions of love.  We trust too soon, ask too few questions, omit too much, and forgive too little.  Love people.  Believe and verify and trust actions.  Give people chances to redeem themselves and you will be better for it."The founder of Duffin Media and the man with the golden voice John Duffin is back on the show today and we are so happy to have him back!  After Jay and John work out a quick friend or enemy debate, we're getting into why it is so important to listen fully when others speak, the value of change in yourself when change is called for, and John even gives us a firsthand account of the best presentation he has ever been apart of.  With a voice like John's, it shouldn't be too hard to pay attention to what this man has to say, but make sure you really listen because he has a lot of knowledge to spread around!

“Courage is not simply one of the virtues, but the form of every virtue at the testing point.” - C.S. LewisCEO of G. Fedale Roofing and Siding Adam Fedale is our guest on the show today to give our listeners a little insight into his story and the success of his family's business.  Adam talks with Jay about how he went from a big corporate sales job to working his way up the ladder in his family's company, how honesty and integrity are the linchpins of the company's success, and how being in touch with what's going on day-to-day with all of the team members and being sensitive to their issues makes for a much more harmonious working environment.  Remember to go with your gut, trust your team, and always try to have balance.  That's the Adam Fedale way and it seems to be working out pretty well for him.

"It has taken my entire life up to this point to learn very simple things.  I believe what has been so hard are the difficulties which have come from in learning from hardship regardless of how well-planned or prepared I've been myself."Founder of The Pavement Group, the Top Contractor School, and the host of "The Brian Hess Show" podcast Brian Hess is back again for another chat on today's episode!  We're talking about what it looks like to open up a school after leaving college to pursue an entrepreneurial endeavor, what Top Contractor School does and how it helps the people involved, and earning success on another level.  It's a quick one with Brian today, but, as always, it's full of great information and inspirational words.  Enjoy this conversation with Brian Hess.

"Consumption is the soul end and purpose of all production and the interest of the producer ought to be attended to only so far as it may be necessary for promoting that of the consumer." - Adam Smith, The Wealth of NationsZach Conley, Account Executive for Lightspeed VT, has finally made his long-awaited return to The Culture Matters Podcast and we couldn't be happier that he is back!  Jay and Zach are making up for lost time and digging right into the importance of integrity within success, the in's and out's of marketing and why it is so important to make sure that you are reaching your target audience, and leading with good intentions and a genuine desire to help others will get you to where you want to go.  We're so grateful to have Zach back on the show, but since the last time he was on was followed by a global pandemic, let's hope that was just coincidence!

"The meeting of two personalities is like the contact of two chemical substances.  If there is any reaction, both are transformed." - Carl JungOur guest on the show today is here by way of a coincidental airplane seating.  Psychiatrist, author, theorist, and researcher of Seasonal Affective Disorder Dr. Norman Rosenthal just so happened to sit next to Jay on a plane recently and through their deep discussion we now have Dr. Norm here to chat about a litany of different topics.  Jay and Dr. Norm discuss Dr. Norm's journey into his many areas of expertise, the research surrounding light and it's affects on the human body, and even a foray into poetry and the power that it has to portray the deepest levels of the mind.  Dr. Norm is a fascinating man, so please enjoy this discussion on The Culture Matters Podcast.If you are interested in learning more about Dr. Rosenthal's work or in checking out any of his books, please visit https://www.normanrosenthal.com/ for more information.

"I cannot remember the books I've read anymore than the meals I've eaten.  Even so, they have made me." - Ralph Waldo EmersonTyler Wagner, the founder of Authors Unite and a dear friend to the Culture Matters family, is back on the program and hold on to your seats because we are going through a dizzying array of topics.  Jay and Tyler are discussing Tyler's unfathomable run of 20,000 sales calls in five years, social media marketing, the strategies involved with some of the top consulting firms, and even taking a dive into Jay's journey to Culture Matters and what is next and the improvements being made on that voyage.  This is a real talk between real friends, so please enjoy this episode of The Culture Matters Podcast with Tyler Wagner.

"The investor's chief problem and even his worst enemy is likely to be himself." - Benjamin GrahamManaging partner of Lion Oakes Healthcare Consulting Dr. David Yerkes is back on the show today and we are hitting the ground running by talking about sleep!  Jay and Dr. David are unpacking the facts about melatonin,  getting the right kind of sleep and how that can affect your mind and body, and managing stress through diet, exercise, and sleep.  We all know that sometimes pushing yourself to get things done is a good thing and Dr. David is no exception, but he also wants you to notice when you're slowing down and listen to your body because it really does know best.  The topic of the day may be sleep, but this is anything but a snoozer with Dr. David Yerkes.