Leveling Up with Eric Siu

Today we have Timothy Sykes on the show! Tim is the CEO of TLC Media, which is an educational community that allows members to interact with the best traders online. Their philosophy is one of transparency and so the experts on the platform, including Tim, show all their wins and losses. Our guest is also the co-founder of Karmagawa, which is a social charity, dedicated to improving living conditions and the environment around the world. Tim currently funnels all of his stock trading profits into this cause and one of his main goals is to inspire and help others to give more! Tim tells us about his approach to the aspects of his life, from being real and leading by example, to differentiating yourself in a market. We also get into some thoughts on going viral and Tim's attitude of experimentation for his wide-ranging ventures. He explains his commitment to playing to his strengths and outsourcing the rest, before we discuss a long term attitude towards success and putting impact over profits. Tim urges listeners to get loud and get attention, and makes a strong case for more honesty in the business and trading worlds. To hear it all from an energetic and impactful figure, join us today! TIME-STAMPED SHOW NOTES: [00:21] Before we jump into today’s interview, please rate, review, and subscribe to the Leveling Up Podcast! [01:03] Tim's social and charity work and the resultant founding of Karmagawa.  [02:28] The transition Tim made from focussing solely on materialism.  [03:36] The financials around Karmagawa and how it remains possible.  [05:30] Tim's aspirations to inspire others to give more! [07:26] The optics of charity and getting away from looking slimy and fake. [08:52] How Tim stays abreast of all the issues he wants to help with.  [10:34] An overly busy schedule and Tim's continual challenge of keeping up! [12:01] How Tim's educational business operates; the lessons he offers from TLC Media.  [12:59] A look at the growth of TLC Media and the speed at which this happening. [14:09] Tim's focus on his strengths and the employment and outsourcing around those.  [16:20] This moment in history; remote work, considering health, and bringing back morality. [18:31] Tim's daily routine content stack; trading, charity work, eating, and more! [19:56] The pricing at TLC Media for different programs. [20:29] The evolution of Tim's business strategy and marketing plan. [21:20] Changes in the mission and the ongoing task of cutting through the BS. [23:39] Tim's advice for growing your Instagram account and going viral. [27:01] Throwing everything out there to see what sticks; forget about the strategy! [29:19] Impact over profit — gaining credibility through honesty. [30:41] The business trends that have Tim excited right now. [33:47] The media that Tim has recently enjoyed the most. [35:29] Tim's must-read book recommendation: Hit Makers.   Resources From The Interview:   Timothy Sykes  TLC Media  Karmagawa  Bow Wow  Chuck Finney Bill Gates Warren Buffett   Robinhood  CELCIUS  Elon Musk Tesla  Evernote   mmhmm  Kardashians Medici    Game of Thrones   Dan Bilzerian     Must read book: Hit Makers     Leave Some Feedback:     What should I talk about next? Who should I interview? Please let me know on Twitter or in the comments below. Did you enjoy this episode? If so, please leave a short review here Subscribe to Leveling Up on iTunes Get the non-iTunes RSS Feed     Connect with Eric Siu:      Growth Everywhere Single Grain Eric Siu on Twitter    

Joining us on Leveling Up today is the CEO of kovai.com, Saravana Kumar! Kovai is an enterprise software company, and we get to hear from our guest about their past, present, and exciting future! Saravana is an amazing person and an excellent entrepreneur, who has a number of balls in the air. Apart from his main work at Kovai he is also dedicated to helping the community and spreading skills and wealth to people beyond himself! We talk about establishing a community in a niche market, something that Kovai has done so well in the last few years before we get into their customer acquisition strategies and how they make money. Saravana also unpacks important moments in the company's evolution, such as the move to India from the UK that was made in aid of scaling. We finish off this great chat with our usual questions, with Saravana sharing his favorite business book and tools, and how these have helped him up his game. So for all of this and a whole lot more, make sure to tune in with us today! TIME-STAMPED SHOW NOTES: [00:31] Before we jump into today’s interview, please rate, review, and subscribe to the Leveling Up Podcast! [01:30] Saravana's personal story and path leading to his current position and company. [03:50] The move that Kovai made to India in order to scale more quickly.  [06:38] Kovai's important numbers currently; revenue and employees. [07:14] The lead up to hitting the $1 million annual recurring revenue mark.  [08:05] The bootstrap model that Saravana and Kovai have relied on. [09:37] Reasons that Saravana has turned down all the venture capital he has been offered.  [11:27] The economic model for Kovai and where they make their money! [12:30] Customer acquisition strategies at the company and what has been working recently.  [14:34] Saravana's ambitions for spreading wealth, learning and expertise to others. [17:15] How Saravana splits his time between his different projects and passions. [18:36] The two business tools that have helped Saravana recently with his company. [19:21] A must-read book recommendation from Saravana! [20:42] The impact that the Traction framework had on Saravana and his systems.   Resources From The Interview:   Saravana Kumar Kovai.co SaaStock  Microsoft Zapier Azure Zendesk Intercom Freshdesk  HelpSTAR  Pipe OneNote Microsoft Teams Slack Tim Ferriss Traction Must read book: The Millionaire Fastlane   Leave Some Feedback:   What should I talk about next? Who should I interview? Please let me know on Twitter or in the comments below. Did you enjoy this episode? If so, please leave a short review here Subscribe to Leveling Up on iTunes Get the non-iTunes RSS Feed   Connect with Eric Siu:    Growth Everywhere Single Grain Eric Siu on Twitter

Joining us for this episode is Erik Kostelnik, the co-founder and CEO at Postal.io, a leading B2B offline engagement platform that automates direct mail and gifting in the sales and marketing world, helping businesses to improve their customer acquisition and better engage with prospects. While their customer base might seemingly tell a different story, this company has been operational for only 78 days and has achieved remarkable growth amid the pandemic and the economic crisis facing many other companies. Erik shares how their technological advancements have allowed their customers to achieve unusual results, explaining that regular mail is often better received than email and, since it has been proven that the coronavirus cannot live on mail pieces, it has remained a trusted form of communications between businesses and their customers. Postal.io works on a subscription basis that caters to a range of customer needs, from the most basic $19/mo package to a comprehensive one for teams of plus-minus a thousand. Erik talks about why businesses should consider scaling their direct mail and gifting, why they had to adjust their industry and persona market fit early on, the success they had with the growth strategies of creating a marketplace and maintaining a close relationship with integration partners, and how they went about hiring the best executive staff.  TIME-STAMPED SHOW NOTES: [00:41] Before we jump into today’s interview, please rate, review, and subscribe to the Leveling Up Podcast! [00:24] Erik talks about his sales and leadership story over the last 20 years.   [01:01] Get a sense of what postal.io offers and an example of a practical use case.  [02:18] How the firm’s technology has enabled their customers to achieve unexpected results.  [04:05] The importance of scaling your personal direct mail, gifting, donations, and more.    [04:28] Erik talks about their subscription-based model that offers something for everyone.  [05:52] The firm’s impressive customer count after just 78 days and amid the pandemic.  [07:37] Why it is 100% safe to receive and open physical mail and packages.  [08:13] How people’s response to mail and email differs and how it can be leveraged. [09:52] Erik responds to a question about how long it will take them to get to product-market fit.   [11:52] Why they have had to adjust their industry and persona market fit. [12:38] The success they have had with the growth strategy of creating a marketplace. [13:45] Maintaining a close relationship with integration partners and providing value to them.    [14:21] Erik shares how he defines and thinks about risk analyses. [15:49] Why technology entrepreneurs must take a step back at times.  [17:23] How they went about hiring a full staff of executives from their trusted network.  [17:48] The tool that Erik uses to read without the bother of advertisers and blockers.  [18:14] Erik’s app for getting the most important summaries from all kinds of business books.    Resources From The Interview:   Erik Kostelnik on LinkedIn Postal.io Outreach Hive Cisco VMware Salesforce SalesLoft Zapier Marketo  Mayfield Just Read getAbstract Coronavirus IX: Evictions (John Oliver) Must-read book: Lincoln on Leadership    Leave Some Feedback:   What should I talk about next? Who should I interview? Please let me know on Twitter or in the comments below. Did you enjoy this episode? If so, please leave a short review here Subscribe to Leveling Up on iTunes Get the non-iTunes RSS Feed   Connect with Eric Siu:    Growth Everywhere Single Grain Eric Siu on Twitter

In this episode, we have Pete Lamson, the CEO of JazzHR, an SMB-focused recruiting software/applicant tracking system company designed to streamline the hiring process. Unlike most of their competitors who are focused on the mid- and enterprise market, JazzHR serves small businesses of anything between 50 and 500 employees, offering a solid product that they continue to improve as well as delivering industry-leading customer support. Pete discusses why customer retention is such a high priority for them and how, during the height of the COVID pandemic, they remained laser-focused on getting results for their customers and investors. As part of their customer experience strategy, they offer free onboarding services that allow their customers to get comfortable and confident with their software so that they can get the most out of it – just one of their many strategies for offering top-class customer support. Switching the topic to his role as CEO, Pete discusses his recruitment by JazzHR four years ago and how the founder Don Charlton managed to strike the perfect balance between supporting him while also giving him enough space to develop his own ideas, and he advises listeners on the most important considerations for any new CEO. For more on recruitment software, founder-CEO relationships, and customer experience, be sure to tune in!  TIME-STAMPED SHOW NOTES: [00:21] Before we jump into today’s interview, please rate, review, and subscribe to the Leveling Up Podcast! [00:49] Pete talks about his entrepreneurial career and his biggest influences along the way.  [02:19] Learn what kind of business JazzHR is and how Pete and his team make money.  [03:11] How their solution simplifies and improves the recruiting process for their customers. [04:11] Hear some impressive metrics on their ARR, number of employees, and growth rate. [05:04] What makes JazzHR different from other recruitment software companies.  [06:53] Some of the positive feedback they are getting and their focus on customer retention.  [07:45] Advice for driving good customer experience, including offering onboarding services.  [10:53] Pete talks about their approach to onboarding new customers and the time it takes.  [11:35] Being recruited as the CEO four years ago and how the board equipped him to succeed.  [13:58] Get a sense of how effectively the founder Don Charlton supports Pete as the CEO.  [17:10] The actions Pete and his team have had to take to keep afloat when the pandemic hit.  [20:03] Overcoming the downturn by continuing to prioritize results for customers and investors.  [21:03] The most important PMF-related questions to consider as a new CEO.  [23:10] Pete talks about Sisense as his most trusted tool, especially in the context of COVID.    Resources From The Interview:   Pete Lamson on LinkedIn JazzHR Carbonite Indeed ZipRecruiter Taleo  Greenhouse Don Charlton on LinkedIn Kommute Sisense Must-read book: The Hard Thing About Hard Things   Leave Some Feedback:   What should I talk about next? Who should I interview? Please let me know on Twitter or in the comments below. Did you enjoy this episode? If so, please leave a short review here Subscribe to Leveling Up on iTunes Get the non-iTunes RSS Feed   Connect with Eric Siu:    Growth Everywhere Single Grain Eric Siu on Twitter

In almost all situations, the more personalized the piece, the more you will have to pay, and the waiting time for made-to-order is months, but it doesn’t have to be that way. Today’s guest is Christiane Lemieux, Founder and CEO of The Inside, an online furniture store that provides custom made, on-demand furniture that remains exclusive by utilizing technology. Christiane is a creative tech entrepreneur, and today we talk to her about what this means while exploring her journey launching Dwell Studio, The Inside, and what is in store for the world from her new company, Lemieux Et Cie. Christiane gets into the business models of her different companies, how she bridged technology with creativity at different stages of her career, and her strategy and vision for the launch of Lemieux Et Cie. She weighs in on the innovations the technology-powered, furniture on-demand model at The Inside brings to the world of made-to-order e-commerce. Christiane shares about how she is taking her products a tier higher with Lemiuex Et Cie, and why she plans to launch her new business in the IRL retail world. Christiane also details some of her experiences building a best in class, remote-first tech team as she transitioned from her position at Wayfair into a then-fledgling The Inside. For a great conversation about innovation that blends design and technology, make sure you tune in for this interview with Christiane Lemieux. TIME-STAMPED SHOW NOTES: [00:21] Before we jump into today’s interview, please rate, review, and subscribe to the Leveling Up Podcast! [01:09] Christiane’s journey from starting Dwell Studio and how she became a creative tech entrepreneur. [02:10] Selling Dwell Studio to Wayfair, working there, and the tech that went into starting The Inside.  [03:08] Made on demand furniture that remains exclusive by utilizing technology: How The Inside works. [03:35] Not needing a warehouse and having no waste: Advantages of The Inside’s business model. [04:19] Products at The Inside, and their pricing which starts from as low as $20. [04:40] Why the custom order model at The Inside produces stickier customers.  [06:04] How COVID is affecting digitally-first companies and businesses selling homeware. [07:35] The higher-end offerings by Christiane’s new company Lemieux Et Cie. [09:17] Getting people back on the streets and why Lemieux Et Cie is not enabling e-commerce instantly. [09:58] How The Inside landed its first customers using the usual D2C advertising playbook. [10:44] Challenges growing The Inside; escalated marketing costs for second wave D2C companies. [11:57] Retail competitors and the launch plan for Lemieux Et Cie once they enable e-commerce. [13:55] The difference between a creative entrepreneur and a tech one and what blending them means. [14:57] How Christiane leveled up at Wayfair and by hiring her own engineers for The Inside. [15:55] Building a brilliant, remote tech team from scratch by using Toptal. [17:11] A valuable tool Christiane uses and recommends for tweaking your stack rank.   Resources From The Interview:   Christiane Lemieux on LinkedIn Lemieux Et Cie The Inside Dwell Studio Wayfair West Elm The Architectural Digest Anthropologie Warby Parker Hudson’s Bay Toptal Slack Peloton Trello   Leave Some Feedback:   What should I talk about next? Who should I interview? Please let me know on Twitter or in the comments below. Did you enjoy this episode? If so, please leave a short review here Subscribe to Leveling Up on iTunes Get the non-iTunes RSS Feed   Connect with Eric Siu:    Growth Everywhere Single Grain Eric Siu on Twitter

Today, we are going to talk about seven years of operating lessons from taking over my ad agency! This is a multi-part series that talks about the most powerful lessons learned throughout the journey. This is part 3 of the series! When I first started running the business I didn't listen to the team and employees were leaving left and right. When I finally dropped down to one employee, I decided it was time to make a change. These are the lessons that helped me turn my business around and if you put them into action they can help you too!

Most people create the product they have in mind and then try to build a brand around it, but not Mario Nawfal, the CEO of the Athena Group of Companies. What has led to Mario’s success is his business philosophy of first testing a range of products to see which ones do well, and then to begin building out a brand around a product that is already on the consumer radar and trending. For him, it is all about leveraging the momentum of a popular product or service and getting your timing right. Just take 2020 as an example. Those who have become millionaires by selling PPE and hand sanitizers would have been nowhere the year before. In this episode, Mario talks about his group of e-commerce and agency companies, sharing how the avant-garde growth hack strategies developed by the latter are used to boost the business of the former. And while service-based businesses such as agencies are not easily scalable, Mario shares how they are still getting great value out of these organizations and using them to benefit the group at large. Our guest talks about the lessons he learned from Froothie, one of his early companies, regarding the importance of creating a community, and shares about his collaboration with growth hack specialists Jared Codling and Kyrill Krystallis. Tuning in, listeners will also hear Mario’s views on starting a company from scratch versus acquiring an existing one, and much more!  TIME-STAMPED SHOW NOTES: [00:21] Before we jump into today’s interview, please rate, review, and subscribe to the Leveling Up Podcast! [00:47] Find out how Mario got started in e-commerce and eventually expanded into B2B.  [01:33] When Mario's entrepreneurial journey started and challenging himself in the agency space.  [02:12] Hear about the extent to which Mario is personally involved in the companies he owns. [03:00] Mario shares some numbers on the growth of his group of companies.  [05:45] The importance of testing and building a brand around a product that is proving to work. [06:43] Overcoming the problem of making money on inexpensive items with a low AOV or LTV.  [07:37] Learn about the innovative growth-hacking services offered by his agencies.   [08:55] How Mario’s agencies can serve his existing e-commerce businesses and vice versa. [09:40] Advice for building a brand around a product in a highly competitive market.  [12:52] The lessons from Froothie about the power of a strong brand and community.  [14:28] Mario shares his perspective on what growth hacking is and the best strategies to use.  [17:38] The genius way that Jared Codling built his community and extensive database.  [19:02] Using Phantombuster as a beginner and where you can find videos for tips and tricks.   [20:38] Building new businesses from scratch versus buying existing e-commerce businesses.  [21:34] A resource for growth hacking tools and the most important one for your health.  [24:14] One of the biggest mistakes you can make as an entrepreneur: neglecting your health.    Resources From The Interview:   Mario Nawfal  Mario Nawfal on LinkedIn Mario Nawfal on Instagram Athena Capital Athena Group of Companies Tiny Capital Andrew Wilkinson on Twitter Warren Buffett Froothie Phantombuster Kylie Jenner on Instagram Kylie Cosmetics Kanye  Bill Gross TED Magento  Marketing School Kyrill Krystallis on LinkedIn Jared Codling  We Are Growth Hackers  Inside Insight Hack Your Agency Top Fucking Secret The Real Yellow Pages Slack FreeStyle Libre Levels Must-read book: The Obstacle is the Way   Leave Some Feedback:   What should I talk about next? Who should I interview? Please let me know on Twitter or in the comments below. Did you enjoy this episode? If so, please leave a short review here Subscribe to Leveling Up on iTunes Get the non-iTunes RSS Feed   Connect with Eric Siu:    Growth Everywhere Single Grain Eric Siu on Twitter

In the 70's the Patels from India created a method for acquiring motels and in time earned a massive fortune that could take care of their entire family. In this clip we do a book summary of one of my new favorite books, The Dhando Investor, and discover how you can mitigate risk in your investments and create massive wealth!

Today we talk to Henry Schuck, Co-Founder and CEO of ZoomInfo (formerly DiscoverOrg) about best practices for steering the ship of a startup and scaling it until it goes public. ZoomInfo provides subscription-based sales and marketing intelligence to its clients in the form of accurate B2B content and company information to accelerate the growth of their marketing teams! Henry starts by summing up his education and career, sharing the story of co-founding DiscoverOrg, wearing multiple hats while scaling it to the point of going public, and then acquiring ZoomInfo. From there, we get into some of Henry’s habits that took him from startup CEO to public company CEO. He talks about mastering the skills needed to see DiscoverOrg through its first five years, how to let go of staff who served their purpose but are now holding the company back, and how bringing on investors changed the internal dynamics of the firm for the better. Henry also gets into his ‘pebble in the shoe’ method for aligning his teams with his vision, what goes into ZoomInfo's growth engine, and the people and resources he consults to stay sharp and constantly get better. For all this and more on the topic of continuous improvement and directing a publicly owned company from Henry, be sure to tune in. TIME-STAMPED SHOW NOTES: [00:21] Before we jump into today’s interview, please rate, review, and subscribe to the Leveling Up Podcast! [01:00] Henry’s education and how he co-founded DiscoverOrg and acquired ZoomInfo. [03:11] Wearing multiple hats, imposter syndrome, and the first five years of DiscoverOrg.  [05:00] Why Henry decided to bring on investors and what he learned about hiring after. [07:25] How Henry dealt with being accountable to people other than his co-founder after going public. [08:21] Dealing with letting go of employees who aren’t good enough to help you scale. [12:35] How Henry handled scaling so well; constantly mastering the skills involved. [14:00] Get great at something, train somebody else to do it, and then move on. [15:36] How Henry steers the ship by pointing out what’s wrong with existing systems.  [16:52] Winning by constantly iterating versus ‘that’s how it’s always been done’ thinking. [19:02] ZoomInfo’s growth engine and how it works using a specialization sales funnel. [20:41] Figuring out how to get, and take action on, metrics for one’s business. [22:50] People Henry consults with to get advice on how to be a better CEO. [23:52] Why the reMarkable tablet is a tool that’s made a recent impact on Henry. [24:28] Henry reads analyst reports to get better and stay informed. [25:27] Two must-read book recommendations from Henry. [27:17] The most compelling thing Henry recently read: Every analyst report on ZoomInfo! [28:03] How to find Henry online, get in touch with him, and learn more about him.     Resources From The Interview:   Henry Schuck on Twitter Henry Schuck on LinkedIn Henry Schuck Email ZoomInfo DiscoverOrg University of Nevada Ohio State University The Carlyle Group The E-Myth YPO EO Oura Ring Evernote reMarkable Smartsheet Morgan Stanley Ben Horowitz Must read book: Ogilvy on Advertising, The Hard Thing About Hard Things   Leave Some Feedback:   What should I talk about next? Who should I interview? Please let me know on Twitter or in the comments below. Did you enjoy this episode? If so, please leave a short review here Subscribe to Leveling Up on iTunes Get the non-iTunes RSS Feed   Connect with Eric Siu:    Growth Everywhere Single Grain Eric Siu on Twitter

From an airplane designer to a marketing expert, today we are joined by Guy Yalif, the co-founder and CEO of Intellimize, a company that automatically optimizes websites to drive revenue and customer acquisition using machine learning. After making the unusual leap from a career in aerospace engineering, Guy accumulated considerable marketing experience by working in the startup space as well as for big brands like Twitter, Yahoo, and Microsoft. In this episode, he talks about the value that Intellimize offers its customers, including the unique ability to personalize the web experience for each user while also providing useful insight that can be leveraged to refine their messaging. Their sophisticated software gathers and interprets data to make suitable suggestions to site visitors, thereby boosting conversion rates and making a big difference in the sales department. In general, their customers are seeing a remarkable 46% improvement on the metrics they care about since Intellimize is all about focusing on those aspects that are most pertinent to their customers. For them, success is about ensuring that their customers are happy and successful, which is the exact reason why they are seeing such rapid growth themselves. To hear more from seasoned marketer Guy Yalif, be sure to tune in for this episode of Leveling Up!   TIME-STAMPED SHOW NOTES: [00:41] Before we jump into today’s interview, please rate, review, and subscribe to the Leveling Up Podcast! [00:55] Guy talks about his unusual transition from aerospace engineer to marketing expert.  [01:57] Hear how Intellimize will personalize the web experience for each unique visitor.  [03:15] The value of a customized home page and how they interpret personalization.  [04:11] Using the tool to make money through personalization and get useful insights. [05:02] Find out how Intellimize helped Stella & Dot achieve a 52% increase in conversion. [06:48] How Intellimize knows the right messaging and experience for any given customer.  [07:56] The data Intellimize gathers to identify and suggest suitable products for site visitors. [09:39] Leveraging machine learning to figure out what works without any manual input.  [10:53] How Intellimize makes money and the size of the companies and websites they cater to.  [11:59] Why it is not necessarily wise to sell your software on a price-per-test basis.   [12:32] Building a system to work with little traffic and to be faster than traditional testing.  [13:38] How customers are seeing a 46% improvement on the metrics they care about. [15:14] Why Intellimize will get more out of data than a marketing team. [16:54] How Intellimize works with customers’ marketing teams to code the suggested ideas. [19:07] The biggest growth challenge Intellimize have had — finding the right team members.  [20:19] The overarching objective of ensuring that customers are happy and successful. [21:14] Guy shares how using an Oura Ring has allowed him to leverage the power of sleep.  [23:40] The two people Guy most likes to learn from – Tod Sacerdoti and Doug Knopper.      Resources From The Interview:   Guy Yalif on Twitter Guy Yalif on LinkedIn Intellimize  Segment Drift Looker Stella & Dot Unilever Emburse Payments Tableau  ClickFlow Dermalogica Oura Ring Quantified Self 37signals (Basecamp) Tod Sacerdoti on Twitter Doug Knopper on LinkedIn FreeWheel Must-read book: Getting Real     Leave Some Feedback:   What should I talk about next? Who should I interview? Please let me know on Twitter or in the comments below. Did you enjoy this episode? If so, please leave a short review here Subscribe to Leveling Up on iTunes Get the non-iTunes RSS Feed   Connect with Eric Siu:    Growth Everywhere Single Grain Eric Siu on Twitter