The Art of Living Proactively (Harnessing the Power of Your Choices)

Happy Vs Flourishing episode 9 features Sid Chawla author of the book "Spark your inner genius" as we explore the world of creativity. Sid has taken an immense amount of drive, creativity, and passion and paired it with a wealth of knowledge and experience in the worlds of personal development and self-help. Sid has worked with some of the largest and most prestigious companies in the world including GAP, Dell, and J.P. Morgan Chase. Some of the topics discussed in this episode: Sid's identity crisis growing up We think other people are creative but not ourselves Why he wrote a book on the topic of creativity How he helps clients in his coaching How do you find innovative ideas How meditation helps the process Nostalgia Brushing your brain Links: https://www.sidchawla.com/   Book: Spark Your Inner Genius: Expand Your Creativity & Become the Smartest Person in the Room   Books recommended by Sid: The Art of Possibility: Practices in Leadership, Relationship and Passion - Benjamin Zander The 5am Club - Robin Sharma   Favourite quote: Michelangelo "If you knew how much work went into it, you would not call it genius."   Happy Vs Flourishing links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-podcast-review/ Full shownotes including transcription available at: https://tonywinyard.com/hvf009-sid-chawla/

Happy Vs Flourishing episode 8 is with neuroscientist Dr Lynda Shaw and we learn about the brain and how you and your business can actually enjoy and benefit from change. We cover many areas around the wonders of the brain, including how to become more effective and influential by taking greater control of your brain, it's easier than you think.   Lynda has founded and operated three successful businesses, and knows first-hand how quickly things change and the need to respond with flexibility, insight and calculated risk with humour and humility so that everyone involved is more likely to proactively support initiatives. As a neuroscientist, business psychologist and founder of The Change Solution, she shares her expertise in this episode: We discuss: • What to do when expectation spirals you into overwhelm, increasing stress levels and decreasing productivity • Identifying why and how people try to resist change and alter their thinking for the better • Busting myths about the brain   Links: Book: Your Brain Is Boss - Dr Lynda Shaw www.drlyndashaw.com www.Linkedin.com/in/lyndashaw/ Twitter: @DrLyndaShaw     Happy Vs Flourishing links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-podcast-review/ Full shownotes including transcription available at: https://tonywinyard.com/hvf008-dr-lynda-shaw/

Happy Vs Flourishing episode 7 features Ben Afia, a man who make companies more human - in their culture, brand and communications. We learn bow changing your language, can change how people behave, help everyone connect, not just as employees with professional facades, but as humans. Which results in them being more energised, engaged and feel part of something bigger than themselves. They're confident responding to customers’ changing needs so their companies find it easier to give customers what they promised. Some items discussed: How language is used in a uniform way across corporations The importance of tone of voice The issues that can evolve because of the differences in tone of voice of different generations and different cultures How archeology helps with communication Why some companies are turning away existing customers because of the poor language are using Language is always evolving and how that should be taken into consideration Language rules vs language styles The difference it makes to your communication in using words of Anglo Saxon, French and Latin origin How can you create communication that resonates with all generations of the age scale Encouraging debt collectors to be more human! How the situation with COVID-19 is changing communication Links:   LinkedIn: https://www.linkedin.com/in/ben-afia-language-strategist/ YouTube: https://youtu.be/PwICEheA2mc Speaker Showreel: https://www.benafia.com/my-showreel-a-decade-in-the-making/ Book: https://www.benafia.com/language-manifesto-optin/ Learn how your language can transform your brand, culture and communication. https://www.benafia.com/write-so-people-buy/ Ebook: Cut The Crap - Learn how to cut the crap and write in a clear and human way. Read our 5 steps to effective writing that connects. https://www.benafia.com/write-so-people-buy/ Brand tone of voice: is it the icing on the cake, or is it the cake? https://www.benafia.com/brand-tone-voice-icing-cake-cake/ Nine steps to getting great work from copywriters https://www.benafia.com/ever-had-trouble-getting-great-work-from-a-writer/   Happy Vs Flourishing links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-podcast-review/ Full shownotes including transcription available at: https://tonywinyard.com/hvf007-ben-afia/

Happy Vs Flourishing episode 6 is with Dr George Moncrieff an expert in Dermatology. Past Chair of the Dermatology Council for England. In this episode he explains the many reasons we should avoid soap and the problems it creates by washing our bodies with soaps. He has over 30 years experience of Primary Care is a past trainer in General Practice and an undergraduate tutor at Oxford University and The Royal Free Hospital in Hampstead, London. More information on this topic: "I encourage parents of children under two years of age to avoid using any form of soap because it can make little ones vulnerable to allergies.   These ingredients can cause endocrine disruption and even be carcinogenic. Also, our skin is our biggest detox organ so we don’t want to coat or clog it with artificial stuff."   "Soaps dry out our skins for two reasons. They have a different pH than our skin has (usually, it’s much higher) and soaping ourselves regularly stripes our skin of its natural and protective oil (called sebum)."   "Of course, body product companies love this. We use their soaps which dries out our skin and then we slather ourselves with their lotions to help restore the oil we washed off." 'What I am careful to do, is to avoid using soaps and detergents, shower gels, and shampoos. I don’t use shampoo, I use a conditioner,” We need the sun to create an absorbable form of vitamin D. The sun’s energy turns a chemical in your skin into vitamin D3, which is processed by your liver and kidneys to an active form of vitamin D. Scientists found that the oil or sebum in your skin played a role in this vitamin D absorption. If we are soaping off this oil, we can potentially interfere with our vitamin D uptake. In fact, researchers found that it can take up to 48 hours for the skin to to convert the sun’s energy into vitamin D. That’s why surfers, who were regularly in the water, had lower vitamin D levels (up to 20 points lower) than lifeguards at the same beach.   Believe it or not, our skin is part of our microbiome. It contains good bacteria that actually create natural antibiotics that fight off bad bacteria like MRSA. This is also why skin-to-skin contact is so important and beneficial with newborns who are inoculating their microbiome.   "And don’t even get me started on antibacterial soap! That stuff is so bad for you. First of all, it usually contains a nasty chemical called triclosan (0r another derivative called triclocarban). This chemical has been tied to allergies, dermatitis, thyroid impairment, reproductive and brain heath, and immune system issues. Yuck! In 2013, the FDA stated that it may need to ban this ingredient after looking at more data."   Finally, using less soap (and bathing less) is better for the environment. Without all of the suds to lather on and wash off, your shower time is shorter and more efficient, which uses less water. Additionally, all of these junky products out there can be hard on the planet. For example, triclosan, which is found in antibacterial products, is “highly toxic” to algae and affects some fish species reproduction.   Another harmful product are those “microbeads” found in body washes and toothpastes. Those beads are made of tiny plastic bits (YUCK! Like we need more plastic in this universe!) that were winding up in lakes, rivers, and oceans. Because the beads are so small, they don’t get filtered out by drains and water treatment plants. These bits are made up of fat and so they are like sponges found in the water. Worse yet, little fish and marine life will often eat them because they look like fish eggs or small plankton.   It turns out that a big part of body odour is what you eat. That’s why people who eat a lot of garlic, onion, and cumin, as you might find in Indian food, can have particularly bad body odours, as can people who eat a lot of junk food. As you digest food, compounds from the food are released through the pores of your skin, so certain foods in excess end up affecting how you smell. The other big factor in body odor is being overweight. If you’re heavy enough to have folds in your skin, bacteria and mold colonies can grow between them and produce a nasty odour. But in both of these cases, showering doesn’t prevent the smell, rather it helps wash off the nasty oils. So unless you’re producing so much oil that water and a towel aren’t enough to scrub off the scent, you’re fine without soap. You just have to make sure you’re eating healthy, you’re not overweight, and that you’re regularly rinsing off.   To understand why you can still look fine not using soap, we need to understand how soap works. You can read the more detailed description on Wikipedia, but here are the sparknotes: 1. You have something on you, or a surface, that water won’t get off. Something “insoluble.” 2. You add soap to it. 3. The little molecules of soap wrap around the molecules of the insoluble substance trapping them in cute little soap bubbles. 4. Those bubbles are water soluble, and suddenly, water works to carry the substance away. Soap was never intended to be used for maintenance, rather, it was a way to get rid of dirt and mud that had caked onto your skin from a long day of work. You got covered in mud, or worse, excrement, and then soap helped you get it off. Somewhere along the way, using soap became a daily ritual (this can probably be explained by marketing) to the point where it seemed odd not to use it. It probably starts with being young and playing in the mud, since your parents needed to use soap on you every day to scrub the muck off. Then, as you got older, you kept using it because, well, that’s what you’re supposed to do. But you never stopped and asked if it was really necessary. You just kept doing it and kept doing it for so long that it seems gross for this guy on the Internet to not be doing it. But here’s the important question: what are you scrubbing off, exactly? What are you doing during the day to get your skin so dirty that you need to use soap? Sure, I’ll grant that if you just got back from a Spartan Race you could probably use a once over with a real bar of soap, but do you need to do it every day as you rotate between your house, office, restaurants, and gym? Most likely not. You’re never getting dirty. If you’re living a modern life of general cleanliness, there’s no need to constantly be lathering up in order to keep yourself clean. Water and a towel will do wonders.   The idea “if you don’t use soap you’ll get sick” implies that something about soap prevents sickness. If soap prevented sickness, then it would need to either remove harmful bacteria, or it would need to make your immune system stronger. And while the first case is sometimes true, the second one definitely isn’t. Regular soap doesn’t kill bacteria, it moves them around and (hopefully) removes them from your body. This is why your skin is dry after using soap. The soap is doing that whole “magic soap bubble oil removing process” to your skin and carrying away the bacteria that are hanging out in the oil of your body. Eventually, people decided that wasn’t enough, so they created “antibacterial soap” which kills the bacteria instead of spreading them around. The problem with this should be obvious: if you kill the bacteria on your skin, you’re killing just as many, if not more, of the useful bacteria that protect you from diseases in the first place. Constantly using antibacterial products, and even regular soap to some extent, weakens your skin’s ability to handle infections on its own. With regular soap, you’re stripping away the oil and taking good bacteria with the bad, and with antibacterial soap, you’re taking the nuclear option and killing everything off leaving your system weaker than before. Even if antibacterial soap is killing some invading bacteria, the damage that comes with that doesn’t make it worth it. Using soap could be making you sicker in the long run by weakening the good bacteria that protect you. It’s antifragility applied to your health. If you deny your body the stress of foreign bacteria by being obsessive about using soap, you will worsen your body’s ability to manage the really bad infections in the future.   The follow-up question most people have at this point is whether or not it makes sense to use soap when washing your hands. If you just shook someone’s hand, touched something, handled raw food (except maybe factory-farmed chicken) there’s really no need. You’ll be fine with water, or nothing. As for the risk of getting other people sick by not using soap all the time, I’d rather live in a world where we all have strong immune systems than one where we’ve mutually agreed to weaken our immune systems. Will I get people sick by carrying around bacteria that aren’t affecting me? Possibly, but it’s up to them to build up their own immune systems. If we all sterilize ourselves to try to protect each other, we’re all doomed when something particularly bad starts spreading.   Another thing I’ve noticed since stopping using soap (and not using lotion) is that my skin has gotten more, for lack of a better word, moist. It’s not as dried out in cold climates   A simple bar of Dove soap has all of these ingredients: “Sodium Lauroyl Isethionate, Stearic Acid, Sodium Tallowate Or Sodium Palmitate, Lauric Acid, Sodium Isethionate, Water, Sodium Stearate, Cocamidopropyl Betaine, Sodium Cocoate Or Sodium Palm Kernelate, Fragrance, Sodium Chloride, Tetrasodium Edta, Tetrasodium Etidronate, Titanium Dioxide (Ci 77891).” Do I definitively know that any of them are bad? No, but I’d prefer not to rub mystery chemicals on my body if I don’t have to.     Quote from George: Quote from me: ‘Your eczema will never settle unless you stop using detergents’ or  ‘Soap is a four-letter word in my household’ Book recommendation from George: Beyond Soap by Dr Sandy Skotnicki ISBN 978-0-7352-3360-7 Happy Vs Flourishing links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-podcast-review/ Full shownotes including transcription available at: https://tonywinyard.com/hvf006-dr-george-moncrieff/

Happy Vs Flourishing episode 5 is with Simon Jordan the founder of the 5ThingsClear movement and runs a branding and marketing company helping coaches, consultants and entrepreneurs stop playing small and make a difference so the world notices. Simon is very passionate about a number of things and that comes across clearly on this episode. We discuss: We can’t ignore our planet at any cost and must contribute to keep our beautiful Mother Earth alive and healthy. The hot topic today is how much plastic and rubbish we have dumped into our oceans and on our precious land which is a tragedy to see every day How #5ThingsClear has reduced millions of items of litter from beaches, woods and streets around the globe What true branding really is Why you can't win the battle against reality and flow How he turned his life around from trying to win such a battle The reasons he swims in the sea first thing every morning regardless of the temperatures Cold adaptation Why trying to control your life can lead to disaster Simon's recommended book: Michael Singer - The Surrender Experiment Simon's favourite quotes: Ralph Waldo Emerson: "True success is knowing that someone else has breathed more easily because you've been there". "If you're not worried about the kudos anything is possible". Simon's dad   Links: www.5ThingsClear.com www.SimonJordan.com   https://westbaywildswimmingbook.co.uk/   The Litterarti app   Happy Vs Flourishing links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/hvf005-simon-jordan/

Episode 4 of Happy Vs Flourishing features Massimo Pigliucci the K. D. Irani Professor of philosophy at the City College of New York. The author or editor of thirteen books, many of which provide excellent tips on how to have a richer more fulfilling life and that is an area we explore in this episode. Massimo has been published in the New York Times, the Wall Street Journal, Philosophy Now, and the Philosophers' Magazine, among others.    In this episode amongst the things discussed are: How can philosophy help your life? What is Stoicism and why is it misunderstood? Nelson Mandela Viktor Frankl How applying some of Massimo's suggestions transformed the life of one of his coaching clients The new book: A Field Guide to a Happy Life What is the difference between Happiness and Flourishing?   He has just released a new book titled:  A Field Guide to a Happy Life: 53 Brief Lessons for Living   "This short book is a 'field guide, ' written with busy non-specialists in mind. By dipping into its pages, readers can simultaneously develop an understanding of Stoicism and gain important insights into how best to live. Those who are already familiar with Epictetus will appreciate Pigliucci's bold 'update' of Stoicism in the book's closing pages."--William B. Irvine, author of The Stoic Challenge "A shrewd take on Stoic philosophy that's one part inspiration and one part manual for cultivating resilience in daily life. Pigliucci's prudent advice will have broad appeal among philosophically inclined readers of self-help."--Publishers Weekly "A wonderfully fun introduction to Stoic philosophy, bursting with practical wisdom and engaging stories. I particularly admire how Pigliucci revisits and reinterprets Epictetus's Enchiridion while showing why we need a 'Stoicism 2.0' for twenty-first century happiness, and clearly illustrating how his version differs from the original. It's an excellent book, written in Pigliucci's splendidly lucid and accessible style." --Skye C. Cleary, author of Existentialism and Romantic Love "An engaging introduction to the Stoic life through an updated version of Epictetus's Handbook. An unusual and helpful feature is an appendix in which Pigliucci highlights his modifications of the original Stoic text to take account of modern thinking."--Christopher Gill, author of Greek Thought "Pigliucci reimagines Epictetus's Handbook (a.k.a. the Enchiridion) and updates it for the twenty-first century. The result is a work more timely than ever, for it warns us of the dangers of superstition while it reminds us that reason and virtue are essential to happiness. Pigliucci speaks directly to us as readers and justifies his updates along the way. He thereby invites us to treat Epictetus and this very book as a reasonable guide rather than as an oracle from on high."--Brian E. Johnson, Fordham University "Pigliucci's A Field Guide to a Happy Life provides a user-friendly manual for applying Stoicism to daily life in the twenty-first century. Stoicism 2.0 tweaks the philosophy in order to adapt it to the moral intuitions shared by most modern readers. It therefore provides a good place to start your journey when exploring Stoic practices."--Donald Robertson, author of How to Think Like a Roman Emperor "This is a bold, contemporary updating of Stoicism for the present day. Taking the ancient Stoic Epictetus as his inspiration, Pigliucci has rewritten Epictetus's Handbook in order to update it, make it more relevant to a modern audience, but also to ensure that the core Stoic ideas shine through. The result is what Pigliucci calls Stoicism 2.0. This is a manual for living for those who approach the ancient Stoics as guides, not masters."--John Sellars, author of Stoicism Other books: How to be a Stoic A Handbook for New Stoics How to Live a Good Life: A Guide to Choosing Your Personal Philosophy Links: https://www.basicbooks.com/titles/massimo-pigliucci/a-field-guide-to-a-happy-life/9781541646940/   https://massimopigliucci.wordpress.com   https://twitter.com/mpigliucci   Happy Vs Flourishing links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/hvf004-massimo-pigliucci/

Happy Vs Flourishing episode 3 features Steve Sims, quoted as “The Real Life Wizard of Oz" by Forbes and Entrepreneur Magazine, Steve Sims is a best selling Author with "BLUEFISHING - the art of making things happen”, a sought-after coach and a speaker at a variety of networks, groups and associations as well as the Pentagon and Harvard – twice! For his clients he’s closed Museums in Florence to place a table of 6 at the feet of Michelangelo’s David, then had Andrea Bocelli Serenade them. He’s helped arrange a marriage by the Pope, in the Vatican, with Sir Elton John providing the music. He’s sent clients down to the Titanic wreck, placing them on stage with their favourite rock group and worked with Sir Richard Branson and Elon Musk. He's had quite a life and we hear some great stories during this episode plus Steve's views on life, failing, communication, book writing and much more.    Links: There’s a course – The Distillery - https://simsdistillery.com   Free Facebook group – https://www.facebook.com/groups/stevedsims/   Instagram - https://www.instagram.com/stevedsims   Website - https://www.stevedsims.com   Podcast – The Art of Making Things Happen - https://www.stevedsims.com/podcast/   The Book – Bluefishing – The Art of Making Things Happen - https://www.stevedsims.com/book/   Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/hvf003-steve-sims/

Episode 2 of Happy Vs Flourishing is with marketing expert Barnaby Wynter. We discuss what is marketing, how it's changed and how he sees it changing in the next few years. He has launched over 570 brands including many that are now household names worldwide. His career has been dedicated to making sense of how marketing impacts business. Barnaby founded The Brand Bucket Company in 2010 to extend his impact on corporates to start-ups. In this episode we discuss: Marketing Habits, algorithms, machine learning and routines Failing Mentorship Mental and physical health Football & VAR! The 4th Sector Links: Linked In https://www.linkedin.com/in/barnabywynter/ Facebook : https://www.facebook.com/barnaby.wynter Insta: https://www.instagram.com/wynterbarnaby Web: www.barnabywynter.com Twitter: https://twitter.com/thebrandbucket   Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/hvf002-barnaby-wynter/

Welcome to the introductory episode of Happy Vs Flourishing with Tony Winyard and co-host for this episode, Morton Patterson. You may notice on the podcast artwork, many words and phrases within bubbles? In this episode we explore what those words/phrases mean in relation to this podcast and learn more about what the podcast is about and what things will be covered in future episodes. The words featured on the artwork are: Zest Justice Eudaimonia  Arête  Optimal breathing Energy Wisdom Increasing good stress Compassion Sleep quality Providing value Amor Fati  Integrity Ludus  Optimus  Ancestral health Moderation Emotional intelligence Functional medicine Best version of yourself Exceeding expectations Self-mastery Philia  Quantity-of-sleep Anti-fragile Temperance Self-worth Storge  Agape  Empathy Memento Mori  Laughter Meditation Pragma  Courage Curiosity Carpe Diem  Regular Movement  Reducing bad stress Philautia  Nutrition Relaxation  Dance Music Exercise  Focus  Present  Love Listen The 4th sector  Mitochondria  Play Recovery Gratitude  Deo Valente  Equanimity The Golden Mean Attention Hope Celebrating Yes and... Ikigai Encouraging Kaizen   Over the next few months there are some episodes lined up with some fascinating guests that will answer questions such as; Why does our footwear cause us so many postural problems? How can we be kinder to ourselves and to others? Do you know how much damage soap causes to your skin and microbiome? What simple changes can you make to improve sleep quality and mood which also reduce medication and pain? How we can learn to understand other peoples actions and thoughts for better relationships in business and social. Laughter Yoga in the UK and globally - https://laughteryoga.org/ The Fourth Sector Some details on co-host Morton Patterson: He is the founder of Morton Patterson Consulting, an independent Business Consultancy based in London, incorporating the internationally renowned Marshall Goldsmith Stakeholder Executive Coaching certification.    Before successfully launching his own business, Books Talk Too, one of the first niche audiobook business in the UK, he worked as an IT Consultant for Ernst & Young in London. He returned to consulting several years later and started advising companies in Professional Services, Technology, Construction, and Health Care. Some of his clients have included Grant Thornton, East London Business Place and the Canary Wharf Group.     Morton's expertise focuses on Value Pricing, helping clients to sell on value and not price to increase profitability.     His portfolio of services includes Coaching, Consulting, Training, Facilitation and Keynote Speaking. The programmes on offer are: Ask Morton, The Know Your Value Pick and Mix and The Know Your Value Business Development Action programme.     He is also a writer who writes a weekly memo called the 'Morton Patterson Business of Value Memo' and was a contributing author in the book Translating Coaching Codes of Practice. He is an excellent facilitator, listener and first-class communicator, who has delivered seminars in the UK and abroad on Business growth, Knowing Your Value and Charging Your Worth.    To sign up for his weekly memo: https://mortonpatterson.com/contact/   Links: Web: https://mortonpatterson.com Twitter: https://twitter.com/mortonpatterson LinkedIn: www.LinkedIn.co/in/mortonpatterson   Happy Vs Flourishing links: (some of this will be renamed in the next few days!) www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/hvf001-introductory-episode/

Episode 100 of Exceeding Expectations and we welcome back John Di Julius for the second time. He was previously a guest on episode 14 which was by far the most downloaded episode of this show which was because the episode was filled with great wisdom on customer service. John is THE Authority on how to provide a world-class customer experience. He is n international consultant and best-selling author of five books. He works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more. Some of the topics discussed in this episode: CXO - Chief Experience Officer- one of the biggest growing positions in last few years while Chief Marketing Officer is declining John's CX Executive Academy - 10 commandments which include:  Customer service vision action statement Worldclass internal culture Non-Negotiable Standards And Secret Service Systems Zero Risk Above And Beyond World Class Leadership CX Coaching -licensing methodology to coaches What is “A Daymaker”? Importance of emotional intelligence Soft skills training Mentoring-value of it Quality of life now rather than someday Money does not produce passion, passion produces money John’s Personal vision statement: "To live an extraordinary life so that countless others do” John's "Customer Service Revolution" conference- Every Thursday in October from 3pm 4-30pm EST 25 speakers inc Seth Godin, Guy Kawasaki, Mikki Williams, Tom Bilyeu, Jesse Itzler, Adrienne Bankert, Ken Blanchard, David Horsager, Darren LaCroix, Bronkar Lee, Tom Ryan, Dr. Paul Bizjak, Chris Larkins, J.R. Heckman, Dave Murray, Jess PischelMore details at: https://customerservicerevolution.com/  John's Books: The Relationship Economy: Building Stronger Customer Connections in the Digital Age The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World Secret Service: Hidden Systems That Deliver Unforgettable Customer Service What's the Secret?: To Providing a World-Class Customer Experience The Best Customer Service Quotes Ever Said John's Favourite Book: From the Ground up by Howard Schultz Favourite Quote: "Act as if today is the day you will be remembered for how you treat others" - John Di Julius   Links: The DiJulius Group Site - https://thedijuliusgroup.com/ The Customer Service Revolution - https://thedijuliusgroup.com/project/customer-service-revolution/ www.facebook.com/thedijuliusgroup www.youtube.com/dijuliusgroup Twitter: @johndijulius   Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/ee100-john-di-julius/