Hospitality Mavericks Podcast Show

Today’s guest is obsessed with solving business problems and helping organizational leaders rethink the connection between employee and customer experiences. He is the co-founder and COO of Nudge, an employee communications platform. Their recent report, The Deskless Report 2021, gives some fascinating insights into the state of the ‘deskless workforce’, which we uncover in this episode.Jordan also shares what they have learned working with tech that amplifies frontline employees’ engagement and performance for almost 8 years. Tune in to find out more about the ‘humanisation’ of hospitality, influencing behaviour across a large organisation and empowering creativity.Links:The Deskless Report 2021The Agile Hospitality Report#111 Rob Liddiard, Co-founder of Yapster, on Social LeadershipNudge.coJordan’s LinkedInConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Hawksmoor is a British steakhouse and cocktail bar chain founded by Will Beckett and Huw Gott in 2006, after they set out in search of the perfect steak. Fast forward to today, they run nine steakhouses based in London, with a recent new opening in New York City. Will joins the show to share how they have built a business that they are proud of.  This is a truly enlightening conversation where we explore how Hawksmoor makes their customers feel special. We also discuss prioritising your staff, his management and leadership philosophies, how he finds balance – and what we can learn from table stakes. Links:‘Eleven Rings’ by Hugh Delehanty and Phil Jackson#122 Tom Barton, co-founder of Honest Burgers, on Leading by ExampleWill’s LinkedInHawksmoor’s InstagramHawksmoorConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I love speaking with guests who find different ways of building a business, and today’s guest is no exception. Carly Trisk-Grove is the Co-creator of OPOP (One Plate One Price), a social enterprise restaurant that offers a new model for casual dining. Carly is on a mission to find out how restaurants can be run for the benefit of the community they serve. Carly shares how restaurants can be a catalyst for change in society through three ways: health, work and combating loneliness. Tune in as we discuss having a national restaurant service, self-managed teams, the existential role of restaurants in society – and why everyone needs to work in hospitality for at least six monthsLinks:OPOPOPOP’s Instagram#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership#149 Julie Kleeman and Yeshi Jampa, Founders of Taste Tibet, on Connecting with Your CommunityConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today’s guests – with no prior experience in hospitality – have excelled in their food business. Born and brought up in rural Tibet, Yeshi Jampa learned to cook nomadic food outdoors at a young age. He found his way to Oxford via India, picking up exciting new flavours along the way. They cook the finest, freshest, most authentic Tibetan food this side of the Himalayas. After first being a market stall, they now serve at festivals and private events, and have their own brick and mortar.Julie Kleeman and Yeshi Jampa, Founders of Taste Tibet, join the show to share how the husband and wife team have grown their independent food business. Tune in to learn more about building a loyal following, the life skills needed in hospitality and how they run their kitchen sustainably. This conversation will help remind you to take things more slowly, and not be afraid to ask “why not?” more often. Links:‘My Stir-fried Life’ by Ken HomAnthony Bourdhain #114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-LeadershipHospitality and The Infinite Game #006: Purpose and ProfitTaste TibetTate Tibet’s InstagramConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

“We don't need to be as busy as we need to be” – Anese Cavanaugh makes a great point in this episode to be conscious of where we spend our time and energy. Anese is the CEO of Active Choices, Inc., and author of several highly impactful books, which we explore more about on the show. Anese is also the creator of the IEP Method® (Intentional Energetic Presence®) and the Positive Energy Workplace™ Initiative, a strategist and advisor to leaders and organizations around the world and a keynote speaker.Today we dive into the importance of self-leadership, the power of not being busy for the sake of it, going slow to go fast, and the IEP Method®. We also visit some of the amazing work Anese and her team are doing with leaders – and how they help them make transformations that build a better culture that produces much better results. Links:‘Good To Great’ by Jim Collins‘Contagious Culture’ by Anese Cavanaugh‘The Leader You Will Be’ by Anese Cavanaugh#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership‘It's the Manager’ by Jim Clifton and Jim Harter‘Stolen Focus’ by John Hari#146 Samantha Clarke, CEO and Author of ‘Love It Or Leave It’, on the New Way of LeadingAnese Cavanaugh’s InstagramActive ChoicesIEP.ioConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Calling in from India, Ashish Tulsian is the co-founder and CEO of POSist – the first company to provide a complete online POS solution for restaurants. Ashish kickstarted his entrepreneurial journey in 2007 by founding a telecom company right out of college. POSist came up when Ashish and co-founder Sakshi Tulsian started hunting for a software solution to automate their own restaurant but ended up creating one for themselves. They now help more than 10,000 restaurants across the world.Ashish boldly claims on the show that “everybody is going to be a tech company” – and he is right. It’s clear that companies that have moved the needle have leveraged technology, and restaurants are no exception. In this episode we explore doing one thing well, the issues with operating from high margins, what we can learn from other industries, and learning from India’s digital infrastructure.    Links:POSist: https://www.posist.com/Ashish’s LinkedIn: https://www.linkedin.com/in/ashishtulsian#6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail: https://hospitality-mavericks.captivate.fm/episode/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

It’s time to build some robust changes. Today’s guest, Samantha Clarke, is on a mission to create the next generation of change-makers, carving out a happier way of working with more purpose, meaning and intention. Having been a previous guest on the show, it was fascinating to reflect on changes since our pre-pandemic conversation. Samantha runs workshops, talks, coaches, and is the CEO and Author of ‘Love It Or Leave It’.I found this conversation really impactful as Samantha reflects on the new way of leading. Through self-management and reflection, we need to ensure we have the energy and systems for long-term change. Tune in to learn more about looking out for your blind spots, the power of recharging, wind-down routines – and holding space for your team.Links:#34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke, Happiness Consultant, Author and Founder of the Growth & Happiness School: https://hospitality-mavericks.captivate.fm/episode/34-love-it-or-leave-it-creating-workplace-happiness-with-samantha-clarke ‘Love It Or Leave It’ by Samantha Clarke: https://www.amazon.com/dp/1913068080/ ‘Why We Sleep’ by Matthew Walker: https://www.amazon.com/dp/B0752XRB5F/ ‘Eleven Rings’ by Phil Jackson: https://www.amazon.com/dp/0143125346The Rise of 'COVID Shame' at Work - VICE: https://www.vice.com/en/article/xgdvvz/what-is-covid-shame-at-workSamantha’s Website: https://samanthaand.co/ Love It or Leave It: https://loveitleaveit.co/ Love It or Leave It Podcast: https://loveitleaveit.co/podcasts Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.Download Your Free Copy of From Fragile to Agile White Paper here?https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this conversation, we get some great insights and advice on digital transformation from Nick Popovici the CEO and Co-Founder of Vita Mojo,In this conversation, Nick and Michael discuss the massive opportunity for operators to utilise data and implement digital tools to optimise performance across the business.The level adaption of digital tools in the industry The power of dataWho is leading when it comes to digital transformation Megatrends in hospitality technologyChallenges around implementing technologyThe need for organising work differentlyThe opportunity for tech power back of houseIf you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report Digital Transformation of Hospitality report 2022´, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks. We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation. You can download the report via the link here The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.Learn more about Vita Mojo here👇https://www.vitamojo.com This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What’s it like to run a business with your closest family members? Brooks Kirchheimer, Co-Owner at Hearth and Hill, shares their approach to growing the business and building a unique culture that people want to support and join. Located in Park City, Utah, the independent restaurant has a revived take on contemporary American cuisine that's locally driven. Before opening his own restaurant business he worked for great hospitality businesses like Merriman's Hawaii, and as general manager for Robert Redford’s Sundance Mountain Resort. I had a great time catching up with Brooks to learn more about the future of the independent food scene, being a community restaurant, what growth means to them and the rise of comfort food. Links:‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 #114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 Hospitality and The Infinite Game #007: Small Giants: https://hospitality-mavericks.captivate.fm/episode/smallgiants Brooks’ email: brooksk@hearth-hill.com Hearth and Hill: https://hearth-hill.com/ Hearth and Hill Instagram: https://www.instagram.com/hearth_and_hill/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Brindisa has been the home of Spanish food in the UK for over 30 years. It was set up by Monika Linton in the 1980s to share her love for quality Spanish produce to the UK, and her aim has always been to bring excellent food and ingredients from the most remote parts of Spain to Britain and to champion selected smaller producers and their skills.It was amazing to learn how she structures her business with 120 employees through open-book management. We explore working with small producers, growing your business in the right direction, the power of having an HR department, and eating strange foods as a child.Links:#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 ‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 ‘The Greens Cookbook’ by Deborah Madison: https://www.amazon.com/dp/0553051954‘Brindisa: The True Food of Spain’ by Monika Linton: https://www.amazon.com/dp/0008244170/ #56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels: https://hospitality-mavericks.captivate.fm/episode/heartfelt-hospitality-with-neena-jivraj-stevenson Brindisa: ​​https://brindisa.com/ Brindisa Kitchens: https://www.brindisakitchens.com/ Monika’s LinkedIn: https://www.linkedin.com/in/monika-linton-9ab22b3/ Monika’s Instagram: https://www.instagram.com/brindisa_monika/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy