Scaling Up Business with Bill Gallagher

Join Bill as he dives into the essential world of KPIs. Bill breaks down the three crucial types of key performance indicators—lagging, leading, and balancing—that every business needs to thrive. From understanding financial outcomes to predicting future performance and avoiding pitfalls, Bill uses real-world examples and engaging anecdotes to guide you through optimizing your company's metrics. Perfect for anyone looking to master business performance!Keep scaling.

If you’re an entrepreneur looking to create a remote team, how can you find high-end freelancers? John Winsor is an expert on the concept of “open talent,” which he’s written a book about. He’s also started six companies and is cofounder of an organization that has the goal of revolutionizing the workplace for a billion people by 2025. Key topics that Bill and John explore in this episode: - John discusses his book, Open Talent, and experiences applying his theories on open talent in business.- John’s story about using $10,000 of his own money to fund a pitch to Harley-Davidson.- The challenges of implementing new ideas in the French advertising industry, including resistance from the French creative team, who felt threatened by an American upstart disrupting their industry.- NASA's early use of open innovation. - NASA's shift from an organization with 17,000 full-time employees to a networked organization with 110 million people to solve problems.- The average salary for AI engineers is high, but there are many people getting paid well without being exceptionally skilled, creating a correction in the industry.- Using freelancers and vendors for work, rather than traditional employees.- The challenges of scaling open talent in a corporate environment, citing the difficulty of navigating a sea of supply and evaluating freelancer quality.- The challenges of finding and selecting top talent in the tech industry.- The need for transparency and post-mortem debriefs to improve the startup ecosystem.Thanks to John Winsor for being on the show! Visit John’s website: https://johnwinsor.comGet John’s book: Open Talent: Leveraging the Global Workforce to Solve Your Biggest Challenges: https://amzn.to/3Y8sdtk Connect with John on LinkedIn: https://www.linkedin.com/in/johntwinsor/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: 0:00 Open talent, freelancing, and talent shortages in the future. 3:57 Entrepreneurship, marketing, and crowdsourcing in the 80s and 90s. 7:51 Cultural clashes in the advertising industry. 14:08 Open innovation platforms. 19:50 Remote work, freelancing, and the future of employment. 31:03 The evolution of advertising. 34:55 Pricing in project management. 38:44 Finding and working with talent in the tech industry. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

In this video, Bill discusses how business owners can achieve peace of mind by identifying the top 10 key performance indicators (KPIs) crucial for their company. By focusing on these essential metrics, you can ensure your business runs smoothly even in your absence. Bill shares his personal experience of successfully stepping away from his company during a period of growth, emphasizing the importance of clarity and strategic focus.Keep Scaling.

How can a resilient and positive mindset help entrepreneurs overcome challenges? In this episode, Bill Gallagher and his guest explore turning trials into triumphs, focusing on the future, and addressing mental health issues in the workplace. Today’s guest, Paul Gencarella Jr., believes in the power of a positive mindset and helps people transform their lives in health, wealth and relationships.Key topics that Bill and Paul explore in this episode (plus chapter titles with timestamps): - How Paul's mental health struggles led to a new perspective on his business.- Encouraging openness around our mental health issues. - The need for leaders to recognize and address mental health issues. - Seeking personal fulfillment versus just pleasing others.- The importance of identifying and developing strengths, particularly in leadership roles.- Paul's son’s cancer and how Paul and his wife talked openly about the cancer in front of their son.- The power of gratitude and positive thinking. Thanks to Paul Gencarella Jr. for being on the show! Get in touch with Paul via pauljrconti@gmail.comConnect with Paul on LinkedIn: https://www.linkedin.com/in/paul-gencarella-jr-self-image-advisor-25519519b/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: 0:06 Overcoming challenges in business and personal life. 6:14 Managing mental health issues. 9:13 Personal growth and fulfillment. 15:32 Self-improvement. 21:35 Personal strengths and weaknesses. 30:30 Managing stress. 36:19 Gratitude and positive thinking. 40:39 Mindset strategies for scaling up business income. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

Unlock the secrets to mastering your priorities with our latest mini episode of Scaling Up Business! Bill dives into practical strategies for setting and tracking your goals effectively. Discover why subjective metrics like percentage complete and color codes fall short, and learn about robust alternatives such as action counts and punch lists. Whether you're aiming to boost sales, streamline projects, or enhance productivity, this episode equips you with actionable insights. Transform your approach to tracking progress and achieving success.Keep Scaling.

What are some practical ways we can elevate and support vulnerability, human connection, and bold kindness in our workplaces? In this episode, Bill Gallagher and his guest explore the need for leaders to be authentic, trustworthy, and empathetic towards their team members. Cathy Thorpe is today’s guest. As the CEO of a home care services company with 400+ franchise locations, Cathy aims to transform the global aging experience. An advocate for senior autonomy and dignified living, she is also the author of the bestselling, Bold Kindness: A Caring, More Compassionate Way to Lead.Key topics that Bill and Cathy explore in this episode: - Cathy’s personal experience with a bad boss, leading to disengagement and a new leadership journey.- Cathy’s story of scaling Nurse Next Door to over 400 franchise locations worldwide. - Bringing joy back into someone's life through personalized care.- The importance of connecting with the person receiving care, beyond just the physical aspects.- Taking bold actions to close a deal and trusting in a colleague's abilities.- Fostering a culture at Nurse Next Door that emphasizes self-led people, bold conversations, and kindness in relationships.- How a mentor saw more in Cathy than she saw in herself. - The contrast between different work cultures that emphasize different values. - The loss of Cathy’s husband to cancer. - Bringing your full self to work and leading by example. - Connecting with employees on a personal level to create a supportive work environment.- Hiring people who fit your company culture.- Inspiring others to take chances and be better humans.- The importance of honesty and vulnerability in meetings.- Cathy’s book Bold Kindness explores the concept of kindness in the workplace, including how it can be practiced and the benefits it can bring to CEOs and their teams.- The impact physical positioning has on conversations, and how sitting on a couch (instead of at desks) might lead to increased vulnerability and openness in conversations. Thanks to Cathy Thorpe for being on the show! Connect with Cathy on LinkedIn: https://www.linkedin.com/in/cathythorpe/ Learn more about Nurse Next Door and happier aging: https://www.nursenextdoor.com Get Cathy’s bestselling book, Bold Kindness: A Caring, More Compassionate Way to Lead: https://amzn.to/3xHhhIh Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: (0:10) Leadership, culture, and growth with the CEO of Nurse Next Door. (6:46) Aging and caregiving. (14:28) Vulnerability in the workplace. (22:19) Building relationships with employees. (27:39) Remote work. (35:20) Leadership and mentorship. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

In this episode, Bill explores the crucial concept of cascading priorities and how it can revolutionize your organization. Learn effective strategies to ensure everyone, from top leadership to supervisors, is aligned and working towards common goals. Discover how to set clear company-wide targets, create personal and departmental objectives, and maintain seamless communication. Say goodbye to workplace chaos and hello to a cohesive, high-functioning team. Don't miss these actionable tips to boost productivity and drive success!Keep Scaling.

Can entrepreneurs and business owners hire for cultural fit instead of trying to train new employees on your culture? Put another way, could your company take an approach to HR that could be summarized as: “We don’t train culture; we hire it”? In this episode, Bill talks with Steve Robinson, who worked for three decades for a company that firmly believed that they didn’t train for culture, that they instead hired it. Steve Robinson is a consultant, author, and speaker specializing in organizational culture, brand strategy, marketing, and advertising. As the former EVP and CMO of Chick-fil-A, he led their marketing, advertising, brand, menu, and hospitality strategies.Key topics that Bill and Steve explore in this episode: - Chick-fil-A's success is due to careful candidate selection and empowering employees, managers, and leaders.- Trust in leadership. - Maintaining culture through training, reinforcement, and consistent messaging.- Chick-fil-A's culture is built around clarity of purpose, core values, and brand promise.- Chick-fil-A finds and trains independent contractors to run stores, sharing profits and motivating them to deliver great customer experience.- Multi-million dollar mistakes. - Chick-fil-A’s decision to differentiate itself from competitors.- The Blue Ocean Strategy. - Understanding your customer’s lifestyle and values, not just their demographics. - The success of a billboard campaign that featured cows wearing Chick-fil-A t-shirts, generating buzz and publicity.Thanks to Steven A. Robinson for being on the show! Connect with Steve on LinkedIn: https://www.linkedin.com/in/steve-robinson-2a50921b/ Learn more about S Robinson Consulting: https://srobinsonconsulting.com/ Get Steve’s book, "Covert Cows and Chick-fil-A": https://faithgateway.com/products/covert-cows-and-chick-fil-a-how-faith-cows-and-chicken-built-an-iconic-brand-1 Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: (0:05) Scaling businesses. (5:00) Leadership and trust at Chick-fil-A. (11:41) Maintaining culture through purpose and values. (17:57) Chick-fil-A's brand promise. (24:07) Chick-fil-A's growth strategy. (29:54) Marketing strategies in the fast food industry. (36:05) Learning from mistakes. (41:25) Brand growth. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com

Unlock the secrets to setting powerful priorities that drive action and ensure success! In this video, Bill breaks down how to create specific, measurable, and actionable quarterly priorities that align with your annual goals. Learn to avoid vague objectives and discover the right way to formulate priorities with clear metrics, verbs, and ownership. With these strategies, you'll turn your goals into tangible results and boost your business performance. Keep scaling.___Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshopBill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoachVisit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/Bill on Twitter/X: https://twitter.com/billgallThis episode was produced by Story On Media & Marketing: https://www.successwithstories.com

As entrepreneurs and CEOs, how can we continuously develop our leadership skills?This episode features Ryan Hawk, an author, advisor, keynote speaker who is on a mission to make people like you become smarter leaders. He’s also the host of the Learning Leader Show, a podcast about helping leaders become more effective. Key topics that Bill and Ryan explore in this episode: - Ryan’s personal story of growing up in Ohio and learning leadership skills through sports. - Surrounding yourself with people from diverse backgrounds to gain perspective and become a better person.- Listening to others and gaining a more profound understanding of their perspectives.- Struggling with celebrating accomplishments. - The impermanence of past accomplishments. - Intentionally practicing gratitude to shift your mindset.- Starting and ending meetings with positive news to create a more optimistic atmosphere.- Ryan’s experience in corporate America and pursuing an MBA. - The audacious goal of impacting millions of business leaders before retiring.- The importance of self-care and fueling yourself to be effective in leading others.- Continuous learning.- Seeking permission before leading or teaching others.- The importance of permission in building fruitful relationships.Thanks to Ryan Hawk for being on the show! Connect with Ryan on LinkedIn: https://www.linkedin.com/in/ryanhawk12/Listen to Ryan’s podcast, The Learning Leader Show: https://learningleader.com/ Buy one or all three of Ryan’s books: "Welcome to Management," "The Pursuit of Excellence," and "The Score That Matters": https://amzn.to/4eBceth Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: (0:04) Leadership development. (7:19) Personal growth (12:57) Celebrating milestones. (17:43) Gratitude and positivity. (27:06) Scaling businesses through masterminds and workshops. (31:35) Learning through self-reflection and experimentation. (36:29) Teaching and writing. (39:50) Seeking permission before leading or teaching. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com