Scaling Up Business with Bill Gallagher

Can you put a metric around civility or kindness in your business? And if so, what really is the business value of good customer and employee civility? Today’s guest showcases how you can create civility in your organization and why it’s important to practice it all throughout your company. Shelby Scarbrough began her career in the White House as a member of President Ronald Reagan’s advance team. Shelby’s experience both in the public service and the private sector, and as the global chairman of the Entrepreneurs’ Organization, has given her a unique insight into the practices that lead to positive relationships and communication between people and countries. Through the work that Shelby did at the White House, she was able to meet very prominent figures and leaders, one of them being Nelson Mandela. Through Shelby’s experience, each one of these people showed Shelby the full capacity of what civility looks like; both on a scale of what to do and what not to do. What is civility really? It’s not about being weak to your fellow man or passive. Civility really is about being able to say what you have to say in a way where people can truly listen to you. The point of civility is to show people respect.   We have more commonalities with someone than we have differences. The key to building connection is finding those commonalities. If you start there, even when working with someone you disagree 100% on, you will be able to build connections and even friendships.   Interview Links: Shelbyscarbrough.com   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

Cameron Herold, the "CEO whisperer," has a knack for guiding companies to impressive growth. He shares insights on improving meeting effectiveness and how to run them smarter. Discover his strategies for structured communication and intentional leadership, which transform mundane meetings into productive sessions. Cameron emphasizes the power of daily huddles and the importance of scheduling recurring meetings to streamline workflows. Tune in for tips on fostering collaboration and enhancing your team's engagement!

Do you have ideas all day long and just don’t know when you’ll find the time to start all your cool “startup ideas”? Well, today’s guest actually made it a reality. After collecting 350+ ideas over the years, he decided to just take a leap and see what business idea would stick… within a 31-day period.   Mark Grimes is a Philanthropist, Angel Investor, and Startup Founder, where every one of his businesses since 1989 has been cash flow-positive within 90 days. He is the recent Founder of 31 Startups, an experiment to launch a startup every day for 31 days during the month of August 2020 and help them get cash flow positive within a 90-day period. Was he successful? Tune in to find out!   Mark is currently on his journey to turn his 31 startups cash flow-positive. The deadline for this is the 30th of November. Mark has a formula for his success that he discovered over 15 years ago. The secret (which might not be that surprising) is Mark is hypersensitive to squeezing costs as far down as he can at the start and making sure there are paying customers first, before trying to scale further.   Why did Mark decide to start this crazy challenge? Well, the pandemic changed two of his businesses drastically, one of them being a co-working space, and he also found himself to be an empty nester with a lot more time than before. So why just start one thing, when you could start 31 things? He wanted to show people how to do it strategically and smartly.   How does Mark define a launch? He sees it as an idea he’s put to life and will be interviewing potential customers for it. He hasn’t registered all 31 business ideas as corporate entities yet because that would mean he’d be $100–200K in the hole! And Mark defines cash flow-positive as a business generating more money than what he’s spending on it. There are easy ways to game this system, but Mark has every intention to make it legitimate. He details every expenditure on his blog for full transparency.   Interview Links: 31startups.ck.page 90daystocashflowpositive.com Mark on Twitter   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube  

Our three panelists in this episode of Scaling Up Insights are Cheryl Beth Kuchler, Cheryl Biron, and Matt Kazam. Cheryl Beth is the Founder of CEO Think Tank and has over 30 years of experience in business advisory services. Cheryl is a business growth coach and the Founder of LexaGen Freedom Accelerator. And finally, Matt is a comedian and corporate entertainer based out of Las Vegas. Cheryl Beth has seen more innovation in the last six months among entrepreneurs than we have seen in the last five years. When you put constraints around something, people will figure out how to make it work. Cheryl believes this to be true as well. She was an entrepreneur in the 2005-2009 time frame and had to adapt quickly when the recession hit. Her business was stronger because of it. Matt recognizes the ones who are going to be successful are never going to go back to where we were before. Matt is currently working with a commercial real estate client and they know their clients aren’t coming back. So, they’re reinventing themselves. All three of our panelists, including Bill Gallagher, knew that clients would not be wanting to spend any money during the pandemic lockdown. So, they decided to give their work away for free and became hyper-focused on helping others and being in service to others. Although unintentional at the time, this giving mentally has paid off drastically where they’re full of paying client work now.   Interview Links: Ceothinktank.com Lexagen.net Reimagine Your Business event Theylaughyouwin.com   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube  

Everything is online now — our meetings, our friends, our education, everything! It can feel like we’re getting closer to our already existing network, but it can also feel like business owners are struggling more than ever before to be seen. Today’s guest knows how to connect consciously and purposefully in the digital age.   Patrick Galvin is a TEDx Speaker, Author, and Chief Galvanizer of The Galvanizing Group, a speaking, coaching, and consulting company in Portland, Oregon that helps high-performance companies and teams galvanize repeat and referred business through better relationships.   In Patrick’s first six months in the family business, he burned through the entire marketing budget, which was $150,000. It was a painful moment for Patrick. New advertising wasn’t going to bring in new customers, it was building and cultivating relationships that were.   How does Patrick build connections? If you’re trying to reach out to someone via LinkedIn, sending them a personalized video link really goes a long way. Patrick still writes handwritten letters. Communication in today’s world is not so much what you like to do, but adapting to how the other person likes to communicate.   In order for you to be a good relationship builder, you have to have a good relationship with yourself first. That means taking the time to eat well, exercise, and pursue hobbies so that you can bring a renewed level of energy to each conversation and connection you make.   Interview Links: Thegalvanizinggroup.com The Connector’s Way: A Story About Building Business One Relationship at a Time, by Patrick Galvin   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube  

Gary Hamel is one of the world’s most influential and iconoclastic business thinkers. He has worked with leading companies across the globe and has been on the faculty of the London Business School for more than 30 years. He also has written 17 articles for the Harvard Business Review and is currently out with a new book, Humanocracy, which he dives into further on this week’s episode!   We still see people as a commodity and most organizations are not very good at turning on the capabilities of their people. We can confirm this by the fact that Gallup says only 15% of employees are engaged in their work. Management oftentimes was hastily put together by inexperienced CEOs or Founders. Bureaucracy really is just a product of its time.   In Gary’s book, the top companies he interviewed understood the value of their employees and they were highly compensated for it. In the way we treat people today, there is a lot of false economy. Young people feel undervalued because they grew up with the internet, where the world was their oyster. They could seek out information, do things, and feel valued. In a corporate environment, they always have to ask for permission in order to advance and it’s making them seek out greener pastures.   If you examine companies that have really lasted and scaled, as well as adapted to the changing times and reinvented themselves, they all prioritized their people and had a unique management style that kept them engaged, and happy.   If you believe bureaucracy is a tax on human effort, then how are these big companies able to afford it? It seems managers are a fan of everything lean, except for lean management. It’s toxic when leaders start to believe they have the crystal ball. The best leaders strive to create an environment where it’s the best place to fail.   Interview Links: Garyhamel.com Humanocracy.com   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube  

What can you learn about neuropsychology that can help you become a better leader? Today’s guest has used neuropsychology throughout his career as an entrepreneur and has accelerated his growth as well as become a better executive, coach, and leader because of it. Bill Flynn has more than 30 years of experience working for and advising hundreds of companies, including startups, where he has a long track record of success. He is the author of, Further, Faster: The Vital Few Steps That Take the Guesswork out of Growth, which dives into how to effectively scale quickly by leading with the emotional brain in mind. Bill had his hand in 10 startups over 25 years. He didn’t found them; he came in to help scale them. He’s been through 2 IPOs and 7 acquisitions. Throughout his career, he was a sales and marketing guy and as he was striving to be better in his career, he discovered neuroscience. When he started applying what he learned, he became the number one or number two sales guy wherever he went. What is neuroleadership? It’s all about leading with the brain in mind. At the end of the day, people are crazy. We are all a little nuts and we're highly impulsive, irrational, and emotional beings. If you don’t understand that as a leader, you’ll never be as good as you possibly could be. How many times have you heard, “We need to talk”? What response does this generate in your brain when this happens? Chances are, when you’re sitting down across from the person who “needs to talk” you’re incredibly stressed and in a flight-or-fight mode. You’re not ready to listen and you’re not ready to improve. Yet, leaders do these kinds of things to their teams all the time! By understanding how the mind responds and reacts to things and how you say those things, you can cater to those reactions ahead of time and get the most out of your people the fast-tracked way.   Interview Links: Catalystgrowthadvisors.com Further, Faster: The Vital Few Steps That Take the Guesswork out of Growth, by Bill Flynn Bill on LinkedIn   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

What if you could help connect with people on a whole new level through humor? What does it really take to get people to show their funny side? Today’s guest has a ton of experience with making people laugh and shares how it can be a powerful force towards building connection. Matt Kazam is a Humor Scientist & Las Vegas Headlining Comedian with over 30 years of experience. Matt Founded They Laugh You Win to harness his depth of knowledge in the craft of humor and performing. Matt has taught thousands of people and has helped hundreds of companies leverage the power of humor to accomplish their goals. Throughout Bill’s career, he was so afraid to mess up that he played a lot of things safe. He believes this is true for a lot of corporate leaders out there who don’t want to be the sole catalyst for everything falling apart. The downsides to playing it safe, though, is that you end up being so boring as a person because you’re afraid to offend someone. To top it off, you end up unable to engage or excite people while playing it safe. The truth is, everyone has these amazing stories within them, but they just don’t know how to tell it in an art form. It’s either too long or some of the boring bits get added in. When you refine your funny bone, you can tell the simplest life story and make it engaging and funny for anyone to hear (and not get offended by). Interview Links: Theylaughyouwin.com   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube  

What does it take for a leader to be happy? It’s no secret that many leaders can feel tapped out when it comes to their emotional and personal growth while working strictly and solely on the business. This is why today’s guest shares how to achieve both happiness and growth! Shawn is the co-founded DALS Lighting, an LED lighting business. He implemented the Scaling Up Growth System and it led the company to 3X its revenues into the 8-figure mark. Shawn later went on to Found Elevation, a business growth coaching and consulting firm. He is a big believer in the ‘Happiness Roadmap,’ where he teaches his clients how to achieve both happiness and success. Shawn has been an entrepreneur for 11 years and was the Former President of EO in Montreal. In the group, he would often hear some common words, ‘stressed out,’ ‘no balance,’ ‘overwhelmed,’ etc. Why are entrepreneurs so unhappy during their business journey? The first step is to actually take a huge step back and do a bit of introspection on what’s going wrong. Get ahold of your emotions and feelings and do a check-in on your stress levels. If you’re not happy, then craft a plan to shift things up. It is possible.   Interview Links: Elevationcoach.ca Shawn on LinkedIn   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube  

Today we invite a beloved guest back on to the show to talk about strengths-based development and how to use it effectively within an organization. Why is this approach so transformational for organizations? Listen in to find out!   Dean Jones is a senior learning expert at Gallup, responsible for leading Gallup’s global learning strategy. In addition to advising clients on learning and organizational development interventions, he has overseen Gallup’s client learning strategy, the development of the organization’s workplace consultants and learning offering, and the growth of Gallup’s learning business worldwide.   What does Dean mean by ‘strengths’ when talking about strength-based development? Dr. Donald Clifton, an American psychologist and researcher, life’s work was designed to study success. What he discovered was there was actually a connection between talent and success, and there was a way you could measure it.   Strengths is about understanding your own innate talent and then being able to develop those into legitimate use cases that you can apply in both work and in life. Talent is something you are born with and you unfortunately can not create a new talent from scratch. This is why it’s critical to identify the ones you do have and hone those skills relentlessly.   Interview Links: Gallup.com Dean on LinkedIn Now, Discover Your Strengths, by Donald O. Clifton and Marcus Buckingham   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube