What is circularity, and why does it matter? As we seek to manage the climate emergency, companies are being challenged to play their part in being more sustainable. Which is where the concept of circularity comes in. This is the idea, in the context of sustainability, that a product is created with its own end-of-life taken into account.In other words; businesses take responsibility, not just for producing an item, but for what happens after it reaches the end of its useful life. Whether that’s an item of clothing that is no longer wearable or a bottle that contained a drink that we’ve finished. In a circular economy, once the user is finished with the product, it goes back into the supply chain instead of to a landfill.My guest on this episode is Chris Houghton. Many years ago, Chris and I worked together in financial services regulation. While I moved into the field of human risk, he’s gone on to work for energy and consumer companies and is now an advocate for circularity, which forms the core of the business he runs.Chris is the CEO of Teemill; the world’s first open-source closed-loop apparel manufacturer. You can find out more about them by visiting their website: www.teemill.comFor more on Circularity see: https://ellenmacarthurfoundation.org/topics/circular-economy-introduction/overviewIt’s a company that has shifted away from much of the conventional logic that is deployed by the majority of the apparel industry. Most obviously, the idea of producing clothes speculatively in the hope of selling them, rather than only producing them on demand, but also the idea of taking end-to-end responsibility for what happens to the clothes after the customer is no longer using them.To connect with Chris on LinkedIn - https://www.linkedin.com/in/chris-houghton-a28a408/To pre-order my new book ‘Humanizing Rules: Bringing Behavioural Science to Ethics & Compliance' visit https://www.human-risk.com/humanizing-rules-book

Leadership expert and coach Nick Chatrath explores the impact of AI on leadership and the need for new skills to motivate the workforce. They discuss data discrimination, active listening, collaboration with AI, and the journey of writing a book on leading in the age of AI.

What makes for a good customer experience? In two special episodes of the Human Risk podcast, I’m speaking to CX experts who provide fascinating insights into what drives how we feel about the times when companies deliver really good or really bad service On this episode which is the second of the two, I speak with Peter Ramsey. He’s the Founder of Built for Mars, a company that undertakes UX research. He has spent 1000s of hours researching what makes for good and bad customer experience and has some incredible insights to share.To find out more about Peter and his work, visit: https://builtformars.com/You can find him on social media:LinkedIn: https://uk.linkedin.com/in/ramseypTwitter:https://twitter.com/PeteRamsey and https://twitter.com/BuiltforMarsTo buy my new book ‘Humanizing Rules: Bringing Behavioural Science to Ethics & Compliance’ visit https://www.human-risk.com/humanizing-rules-book

John Sills, a partner at The Foundation, shares insights on good and bad customer experiences. He emphasizes the importance of prioritizing customer satisfaction and debunking myths. The discussion explores the significance of aligning products with customer behavior, building trust through transparent interactions, and adopting a human-centric approach to workplace behavior.

How can leaders make good decisions when under pressure? My guest is leadership coach Dr Carol Kauffman. She is on the faculty at Harvard, where she is the Founder of the Institute of Coaching and is the co-author of a new book called ‘Real-Time Leadership: How to Find Your Winning Moves When the Stakes are High’.With leaders increasingly having to take decisions quickly and under heavy scrutiny, getting things right is not always easy. On the face of it, leaders ought to be able to rely on experience or gut instinct to see them through. But as news headlines constantly remind us, people in leadership positions can and do get things badly wrong.In Real Time Leadership, Carol and her co-author David Noble introduce a framework called MOVE that can help leaders to make better decisions in challenging times. When the stakes are highest, how can leaders be at their best? How can they master the moment, generate options, and quickly evaluate them before acting? The MOVE framework allows leaders to formulate strategies for what they can do when making decisions under pressure so that when the time comes, they have a clear set of options.Even if you’re not in a leadership position, the MOVE framework and what Carol has to share is just as relevant to you. Because we’re all required to make decisions at difficult times, whether or not we hold a formal leadership position. Although the context might be different, the challenges are the same.For more on: Carol - https://carolkauffman.com/Carol on Twitter - https://twitter.com/CarolKauffman‘Real-Time Leadership: Find Your Winning Moves When the Stakes Are High’, the book Carol has co-authored with David Noble and the Real Time Leadership Institute- https://rtlinstitute.com/ My book Humanizing Rules; Bringing Behavioural Science to Ethics & Compliance is available for pre-order now: https://www.human-risk.com/humanizing-rules-book

Are you curious about how AI and automation are changing the world of human risk? Do you wonder what the future of work might look like in a world where machines and humans are increasingly interconnected?Then you won't want to miss the latest episode of the Human Risk Podcast, where we welcome a very special guest: ChatGPT, an AI language model.In this episode, we dive deep into the world of AI and human risk, discussing the potential risks and benefits of this transformative technology, how to mitigate those risks, and what the future might hold.As a generative AI language model, ChatGPT also provides invaluable insights into how to get the best out of this type of technology and avoid some of the common pitfalls.Tune in to learn from ChatGPT about what AI is, what risks it poses, and how you can be better at using generative AI.You can find the episode on humanriskpodcast.com or wherever you get your podcasts.Don't miss this fascinating and engaging conversation with one of the most innovative and insightful guests we've ever had on the show.[Yes, those shownotes were written by ChatGPT-3].

What can war and politics teach us about human risk? On this episode, I'm joined by a guest with insights into both fields. About MikeDr Mike Martin is a former British Army officer who's a senior visiting research fellow in the Department of War Studies at King's College London, where he's interested in the evolutionary psychology of warfare and humans, internal conflict in societies and strategy formation.He’s had a fascinating career, having served with distinction in the British Army as a political officer in Afghanistan. His job was to talk to all sides in the. And build relationships. In fact, he invented that job for the British military, and a new unit was created as a result. Since leaving the army, Mike's been a senior executive in a global charity that works to bring people and communities together, and he currently runs his own business advising organizations on how to understand and navigate conflicts.More recently, Mike has moved into politics and is a parliamentary candidate for the Tunbridge Wells constituency where he’ll be standing for the Liberal Democrats in the next election.Discussion TopicsIn our discussion, we explore: Mike's career, what drove him to move from the military to war studies, and then onto politics.Insights into the human risk of decision-making around the war in Ukraine,Misconceptions people have about the realities of war; andWhat drives his passion and interest in politics;To Find Out MoreFor more information on the topics we discussed: Mike’s War Studies Research at Kings College: https://www.kcl.ac.uk/people/dr-mike-martinHis biography: https://www.threshedthought.com/drmikemartinbio/His new book ‘How To Fight A War’: https://www.amazon.co.uk/How-Fight-War-Mike-Martin/dp/1787389308/His official website as Liberal Democrat Candidate in Tunbridge Wells: https://mike-martin.co.uk/His Twitter account where he shares insights into the war in Ukraine: https://twitter.com/threshedthought Finally, to pre-order my new book ‘Humanizing Rules: Bringing Behavioural Science to Ethics & Compliance’ visit: https://www.human-risk.com/humanizing-rules-book

On this special episode of the show, I’m interviewing a doctor whose photograph went viral. In 2019, Doctor Gordon Caldwell, a retired Consultant Physician and Clinical Lead with the UK’s National Health Service (NHS) had a photograph taken of himself lying next to a long line of forms. The photograph’s purpose was to highlight the amount of paperwork medical professionals need to fill in. Gordon is a tireless campaigner against bureaucracy, and he wanted to make the point that time spent filling in forms is time not spent looking after patients. I saw the photograph and posted it on LinkedIn with some comments (link below). The level of responses I received made me realise he’d struck a chord. So I invited him onto the show! Fortunately, Gordon agreed, and during our discussion we explored: The genesis of the photograph and why Gordon felt motivated to take itThe reasons why there is so much bureaucracy within the NHSThe impact this has on patient careWhat Gordon sees as ways to improve itThe original article I saw about Gordon’s campaign in The Telegraph: https://www.telegraph.co.uk/news/2023/01/21/pictured-doctor-shows-army-pointless-forms-burying-nhs-hospitals/A subsequent piece he wrote for The Spectator: https://www.spectator.co.uk/article/the-nhs-is-drowning-in-paperwork/To pre-order my new book ‘Humanising Rules: Bringing Behavioural Science to Ethics & Compliance’ visit https://www.human-risk.com/humanizing-rules-book

My guest Marc Ross is aa senior geopolitical strategist and communications executive that helps companies and politicians get their message across. As you’ll hear on the show, Marc specializes in navigating today's interconnected business environment with geopolitical intelligence, strategic planning, economic diplomacy, and communications and has extensive experience with global Fortune 100 companies, trade associations, and national political campaigns in the US and UK. In our discussion, we explore Marc’s experience in helping politicians on the campaign trail he tells me which ones he thinks are good at communicating and which ones need a bit of help. How has communications shaped the war in Ukraine and what are the ways in which people who aren’t natural-born communicators can get their message across? As Marc explains, it's no good if you’re a politician with great ideas if you can’t get elected to implement them. We also talk about companies and some of the differences between the way politicians and corporate leaders communicate. You’ll learn why sometimes the art of the communications strategist is to keep things out of the news and whether spin doctors deserve the reputation they have. To find out more about Marc visit: https://www.caracal.global.You'll also find him on LinkedIn: https://www.linkedin.com/in/marcaross/ To hear the podcast Marc records with Gerald Ashley: https://open.spotify.com/show/508cIDKvHZiyhmYhQcqdW1?si=1b812a7e0aca4bb1For more on my new book 'Humanizing Rules: Bringing Behaviorual Science to Compliance' visit https://www.human-risk.com/humanizing-rules-book

What can financial crime teach us about human risk? On this episode, I'm joined by Ray Blake, co-host of "The Dark Money Files," a podcast that examines how the banking system is used by organized crime and corrupt individuals to launder their ill-gotten gains.Since 2015, Ray and his co-host, Graham and Barrow, have been shedding light on the techniques used by criminals to perpetrate financial crime and what people working in banking can do to prevent it.In our discussion, we explore how Ray became interested in financial crime prevention, what prompted him and Graham to start the podcast, and the human risk dynamics relevant to fighting financial crime. Ray shares some intriguing insights — such as the fact that if financial crime were a standalone economy, it would be entitled to its own seat at the G7! — and his thoughts on what can be done to help mitigate the risks posed by financial crime.To find out more about Ray and the Dark Money Files, visit https://www.thedarkmoneyfiles.com/You can find Ray on social media as follows:LinkedIn - https://www.linkedin.com/in/rayblakeafc/Twitter - https://twitter.com/rayblakeTo find out more about my new book 'Humanizing Rules: Bringing Behavioral Science to Ethics and Compliance' which is available for pre-order now (release date in March) visit https://www.human-risk.com/humanizing-rules-book