How, in a world of limited resources, can we prioritise risk? Which ones should we focus on more than others?This isn't just something we need to think about in a work context.  It also applies to our personal lives; where should we spend our money, time and headspace?My guest is a friend of the show who has appeared four times before (links below).Professor Magda Osman is a Professor of Basic & Applied Decision-Making at Leeds Business School. She's a psychologist by training, with a specific interest in decision-making under risk and uncertainty, folk beliefs in the unconscious, as well as an interest in examining the effectiveness of methods of behavioural change.In our discussion, we explore:why we need to prioritise risk and the challenges of doing so;the benefits of group wisdom, and the reasons we might not always find it;the risks posed by a need to drive for consensus;how social dynamics influence decision-making;the power of cognitive diversity and much, much more.To find out more about Magda, her research and her work, visit her website.  You can also find her on LinkedIn.To hear previous episodes of the show featuring Magda (in the order they were recorded):'On Behavioural Interventions that Fail' 'On Unconscious Bias - what is it & can we train people to not display it?''On Compliance, Coercion & Competence''On Misinformation'

How can we make better decisions?  By paying attention to good advice or information and ignoring the opposite.  In a world where we're overloaded with data and opinions, it can be hard to determine what is good and what is bad advice.My guest Nuala Walsh, is the author of a new book called 'Tune In! How to make smarter decisions in a noisy world'.  In it, she highlights how we make decisions and the risks of using the wrong information to make them. What are the risks of mishearing, misinformation and misjudgement, and what can we do to pay attention to helpful inputs and ignore unhelpful ones?In our discussion, we explore:Nuala's unique expertise in behavioural science, investment, and consultingHow her book "Tune In" focuses on making smart decisions amid information overloadThe significance of personal and professional stories in shaping decision-makingHow Cognitive biases and 'decision friction' affect our judgmentThe balance between intuition and deliberate thought in ethical decisionsCorporate speed in decision-making vs. the importance of careful deliberationThe 'trilogy of error'—blind spots, deaf spots, and dumb spots—in perception. 'Perimeter traps' that represent pitfalls in judgment and decision-makingNuala's personal transformation through writing and its impact on legacy; Practical advice on applying smarter decision-making in everyday life.and much, much more.To learn more about Nuala, her work and 'Tune In': https://www.nualagwalsh.com/

Discover the power of storytelling in managing risk with Preethi Nair. Learn about crafting compelling narratives that resonate and persuade. Explore the challenges of telling the right stories and the impact of personal storytelling. Uncover the significance of authenticity, inclusivity, and resilience in leadership. Dive into rewriting narratives for personal fulfillment and embracing life's serendipitous nature.

What can business learn from improvisation? If you listened to the previous episode of the shwo, you'll know the answer. If you haven't yet done so, then I recommend dojgn that before listening to this. Because this is Part Two of my discussion with Heather Urquhart and it lfows naturally on from Part One.Meet Heather UrqhuhartMy guest Heather Urquhart is a professional improviser who not only performs improv but also works to help busineses to manage uncertainty and drive creativity via her firm 'And Also Improv'.In Part Two of our discussion, we look at the behind the scenes of improv. How can an improv compoany have a code of conduct?How do you design rules for a business that is about creativity?Why is it so difficult for people to say 'I don't know'.And much more. This is Part Two of a two part discussion. Part One is here: https://www.humanriskpodcast.com/heather-urquhart-on-improvisation-part-one/Links The moment when Hollywood Director Michael Bay leaves the stage during a launch event: https://www.youtube.com/watch?app=desktop&v=R4rMy1iA268Heather’s website: https://www.heatherurquhart.co.uk/Her company ‘And Also’ Improv: https://andalsoimprov.com/The MayDays, the Improv troop that heather is part of: https://www.themaydays.co.uk/speaker/heather-urquhart/ 'Showstoppers The Musical': https://showstopperthemusical.com/

What can business learn from improvisation? On the face of it, a form of entertainment that involves making things up as you go along, seems to be filled with human risk and not at all helpful in the business world.But actually, the skills that improvisers use to entertain us, are incredibky useful in businesses to drive better decision-making, The techniques that allow them to respond to unexpecte situations or come up with creative ideas, are incredibly helpful in a business context.Having previously explored some of the dynamics of improv with Comedy Store director, author and perfomer Neil Mullarkey, I wanted to dive a little deeper into the subject.Meet Heather UrqhuhartMy guest on this episode Heather Urquhart is a professional improviser who not only performs improv but also works to help busineses to manage uncertainty and drive creativity via her firm 'And Also Improv'.In our discussion, we look how the dynamics inherent in improv can help to improce the quality of decision-making and ideas within businesses.Amongst other things, we look at how active listening, a non-judgmental approach to creative ideas can transform all aspects of an organization, not just the traditionally 'creative' ones. True to the theme, Heather and I set out on our conversation with an open agenda. Not only did that take us to some intesting and unexpected places, but it also meant that we just kept going. So much so, that there’s too much for just one episode. So, this is Part one of a two part discussion. Part Two is coming soon.Links My previous discussion with Neil Mullarkey: https://www.humanriskpodcast.com/neil-mullarkey-on-being-in-the-moment/Heather’s website: https://www.heatherurquhart.co.uk/Her company ‘And Also’ Improv: https://andalsoimprov.com/The MayDays, the Improv troop that heather is part of: https://www.themaydays.co.uk/speaker/heather-urquhart/ 'Showstoppers The Musical': https://showstopperthemusical.com/

Sabrina Ahmed, a burnout prevention expert, discusses the alarming rise of burnout as defined by the World Health Organization. She delves into the signs and causes that affect both employees and the self-employed. The conversation highlights the transformative power of art, creativity, and playfulness as effective tools for combating burnout. Ahmed emphasizes the importance of aligning personal values with professional roles and introduces concepts like job crafting to enhance fulfillment. The insights provide a fresh perspective on navigating workplace challenges.

Dr. Ollie Hart discusses the role of healthcare coaching in empowering patients for better well-being. They explore the effectiveness of coaching alongside traditional medical treatment, emphasizing individualized approaches, patient empowerment, and holistic wellness. The conversation touches on the challenges of implementing a coaching culture in healthcare, the impact of human decision-making on health solutions, and the utilization of placebos and neuroplasticity in improving health outcomes.

How can businesses do the right thing? What does that even mean and why does or should it matter?What is Business Ethics? Business ethics used to be a case of dealing with things like bribery and fraud, which companies tried to — and often did — manage with rules and processes. But nowadays, in a world where every employee and consumer has the ability to go viral on social media, it’s a much harder dynamic to manage.Businesses are under increasing scrutiny, not just for their business practices and supply chains but also for their position on issues such as racial injustice and quality.The idea that they’re simply there to maximise shareholder value, while not breaking the law is no longer a tenable approach. Meet Alison TaylorMy guest on this episode is Alison Taylor. She’s a friend of the show — this is her third appearance (links to the previous two below). Alison is a Clinical Associate Professor at NYU-Stern School of Business and Executive Director of Ethical Systems. She has spent the past two decades consulting with multinational companies on risk, anti-corruption, sustainability, human rights, culture and behaviour, stakeholder engagement, ESG, and ethics and compliance.She is also the author of a brand new book out this week called ‘Higher Ground: How Business Can Do The Right Thing In A Turbulent World’. What We DiscussIn our discussion, we explore:what inspired Alison to write the book;how she went about it;the parallels between corporate and personal decision-making;what she learned in writing it;the balance between profit, sustainability, and social/political responsibility.;the challenges of promoting diversity within organizations.and much, much more.LinksTo find out more about Alison, her work at NYU and Ethical Systems and her book ‘Higher Ground’ visit her website: www.alisontaylor.coTo hear the previous epsiodes of the show featuring Alison talking about:Ethics: what is it, why does it matter? 🎧 👉 https://www.humanriskpodcast.com/alison-taylor-on-ethics-/ESG: Environmental, Social & Governance 🎧 👉 https://www.humanriskpodcast.com/alison-taylor-on-environmental-social-governance/

What happens when a surgeon decides to become an airline pilot? You get some amazing insights into mistakes, how they happen and what we can do to mitigate them.That surgeon and now pilot is my guest Niall Downey. He’s also the author of a book called ‘Oops! Why Things Go Wrong’: Understanding and Controlling Error’ He began his career as a doctor, where he becaeme a cardiothoracic surgeon. After twelve years of medical training, Niall decided to change course and retrained as an airline pilot with Aer Lingues, initially combining aviation with medicine by working as an Accident and emergency doctor before focusing full-time on aviation. If there’s one industry that knows how to manage risk, it’s airlines. While there might be issues with things like luggage and IT failure, when it comes to safety in the skies, the airline industry has a very good track record, particularly when we consider the number of planes in the sky at any one time. Niall has made it his mission to bring the methods aliens use to mitigate risk into the medical world. In our discussion, we explore: Niall’s career and what led him into medicine and then the airline industry:The similarities and differences of risks and risk management in the two sectors;How airlines and the medical profession react to mistakes;The importance of a just culture and psychological safety supported by regulators in getting people to speak up;How simplifying reporting processes can make it more likely people will report things;The ‘Swiss Cheese’ model for risk management;The realities of being a pilot and the importance of having two in the cockpit;Niall’s thoughts on what medicine and healthcare can learn from the airline industry;How checklists can reduce errorsand much, much more. ResourcesTo learn more about:Niall on Social MediaTwitter/X: https://twitter.com/nialldowneyLinkedIn: https://www.linkedin.com/in/niall-downey-84abb433?originalSubdomain=ukNiall’s firm Framework Health: http://frameworkhealth.net/ Niall’s book ‘Oops! Why Things Go Wrong’: Understanding and Controlling Error’ Liffey Press (publisher): https://theliffeypress.com/oops-why-things-go-wrong-by-niall-downey.html

What happens when companies outside financial services are required to comply with regulations such as AML (Anti-Money Laundering)? As we all know from our personal experiences of banks that want to verify who we are and where money is coming from or going to, the rules are complex. That’s challenging enough if you’re a bank. But if you’re an art dealer, a real estate agent or someone else working in the field of high-value goods, that’s even harder. Particularly if the rules aren’t something you’re familiar with. My guest on this episode, Solène Clément, is a lawyer who supports clients in this space in meeting their regulatory obligations in a pragmatic way. That doesn’t mean not complying with the rules or bending them. It means bringing the gap between regulatory objectives and the practicalities of delivering them on the ground. She’s also the President of the Anti-Money Laundering Observatory, a body that seeks to get regulators to understand the practical challenges of their regulations and those subject to them to improve their knowledge and understanding of them. To find out more about Solène and her work, visit: https://clementavocats.com/ For more on the Anti-Money Laundering Observatory (OLAB): https://clementavocats.com/index.php/accueil/olab/