The DEX Show: A Show for IT Change Makers

The whole Reality Bytes team are back together at last! On this week's reunion show they reflect on the highlights of the excellent Experience Everywhere world tour – including the customers, the analysts, the user groups, the crowd, the vibe, the state of the DEX industry and much more.The episode also kicks of with Tom’s thoughts on Boston roads... and Boston driving!Check out Experience Everywhere on-demand here: https://nexthink.com/experience/replays For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Following the incredible DEX Show Live experience in London earlier this month, last week saw Tim and Tom host an equally special DEX Show Live at Experience Everywhere Boston. Once again they had the privilege of welcoming Darren Wright (Vice President, Information Technology, Honeywell) to the show, and this time Darren was joined by Zakir Mohammed (Manager, AI & Automation, Toyota Motor North America). Another incredible occasion at another fantastic Experience Everywhere event.Huge thanks to anyone that was able to come out for either show! You can catch the video for the DEX Show Live – not to mention all the incredible customer presentations – at the on-demand page here: https://nexthink.com/experience/replays And you can still register Experience Everywhere Munich here: https://www.nexthink.com/experience For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

This episode features Mario Tarallo, a seasoned Nexthinker with six and a half years of experience helping to develop core digital employee experience solutions.The conversation delves deep into Nexthink Assist, in particular. Released a few months ago and still making huge waves across the industry, Assist is driven by generative AI and large language models, making digital employee experience much more user-friendly.Among other topics, Mario shares amazing insight into Assist's utility and development, as well as the implications for the future of IT.Register for Experience Everywhere here: https://www.nexthink.com/experience For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Last week, Tim and Tom hosted a very special DEX Show episode LIVE at an incredible, standing-room-only Experience Everywhere event in London. They were joined for the occasion by two amazing guests - Darren Wright (Vice President, Information Technology, Honeywell) and former F1 driver and entreupreneur Robert Doornbos. It was an amazing conversation in front of a huge crowd – touching upon data, Formula 1, adaptation, technolgy, employee engagement and much more.The DEX Show had a blast, will be live in Boston next week and hopes to see you there (ticket details below). Register for Experience Everywhere here: https://www.nexthink.com/experience For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

A lot has changed in the digital workplace over the past few years. But where does all this change leave IT? In a very special episode of Reality Bytes, regular RB panelist Sean Malvey goes 1:1 with Tom to discuss Nexthink’s new State of the DEX Industry Report, based on a Vanson Bourne digital employee experience survey of 1,000 IT decision makers and 1,000 employees.There's also exclusive news regarding upcoming new additions to Nexthink's amazing DEX Management Certification series. Download the DEX Industry Report survey here: https://nexthink.com/resource/gated-state-of-the-dex-industry-report Start taking the free DEX Management Certifications here: https://dex.nexthink.com/dex-management-certification/ Register for Experience Everywhere here: https://www.nexthink.com/experience

Tim and Tom dig deep into Nexthink's upcoming Experience Everywhere 2023 Tour, taking place as of next week across four amazing cities: London, Paris, Boston, and Munich. To hear more about some of the highlights (which include special DEX Show Live events in Boston and London) they are joined by Paul Gentile, VP for Product Marketing and Sales Enablement at Nexthink, a key organizer and evangelist for this year’s incredible-looking series. Don’t delay – if you can get to London, Paris, Boston or Munich over the next few weeks, make sure you try and book a (free) ticket NOW. You can access all the information regarding events, lineups and ticket details here: https://www.nexthink.com/experienceCan't wait to see you all there!

In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX. The discussion delves deep into the “See, Diagnose, Fix” philosophy driving Nexthink today, emphasizing the importance of collecting and visualizing data, diagnosing issues at scale, and automating fixes. Guillaume shares several real-world examples of how Nexthink’s approach has helped organizations identify and resolve complex IT issues efficiently. Guillaume also discusses the potential implications of Nexthink’s approach for IT teams, such as redefining the roles of L1, L2, and L3 support.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Special guest Mitch Trytchta (Senior Project Manager for Digital Employee Experience at Vizient) joins Tim and Tom to delve into the world of entomology – yes, the study of insects! - and its unlikely parallels with... Digital Employee Experience. A unique – and very engaging – episode – enjoy!For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode of Reality Bytes, the team considers the potential implications of synthetic data on the world of DEX and IT. Together, Tim, Tom, Megan, and Dina start with the concept of synthetic data (artificially generated data as opposed to real-world data), and its growing relevance in various sectors, driven by AI, before delving into its potential benefits of synthetic data in the digital workplace, such as its use in application development and testing. However, the panel also addresses the challenges and pitfalls of the technology, and the crucial importance of maintaining a balance between synthetic and organic sources of insight.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tim and Tom's guest this week is Adam Moore, a global service delivery leader. The conversation revolves around the importance of "People First IT Service Delivery". Adam shares his extensive career experience, which includes working in various IT roles within the financial services industry, such as service desks and help desks, even handling 3AM calls (emergency and otherwise). Adam emphasizes the need to understand users' pain points, going the extra mile to provide the right solutions, and being proactive in IT service delivery. He also highlights the transformational impact of Nexthink from his own first-hand experience, and its ability to transform the narrative of IT support from reactive to proactive. You can read Adam’s article here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.