The DEX Show: A Show for IT Change Makers

In this Reality Bytes, the full panel delves into the topic of successful IT career longevity. They explore various aspects such as the evolving nature of technology, the importance of finding fulfillment in one's work, and the impact of organizational culture on employee retention.  The conversation underscores the complexity of career decisions and the significance of finding purpose and fulfillment in one's professional journey.    Find out more about Nexthink Experience 24 here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this special episode, Tom enjoys a thought-provoking conversation with Raphael Anthamatten, Senior IT Director, and Nina Zellweger, Corporate Social Responsibility Lead, both from Nexthink. They delve into Nexthink's journey towards sustainability, focusing on the integration of Nexthink's own green IT technolgoies into their IT operations.  Happy Earth Day!Explore Sustainable IT with Nexthink here (https://www.nexthink.com/solutions/sustainable-it)For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this Reality Bytes, Sergio Mylius, a solution consultant at Nexthink, joins Sean, Oriana and Tom to share his insights on the advantages IT professionals bring when transitioning to software vendors. Sergio emphasizes the value of real-life experiences and challenges faced in IT operations, highlighting the importance of understanding connection points within organizations. He also encourages listeners to embrace career changes and learning from mistakes and experiments, and shares some amazing insights on the power of DEX.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tim and Tom met up in person at Nexthink’s Boston HQ to weclome Patti Blackstaffe (CEO,  GlobalSway) for her second appearance on the DEX Show. Delving into the impact of digital change on traditional leadership paradigms, Patti explores the convergence of forces reshaping businesses today, from technological advancements to shifting workforce dynamics. Highlighting the imperative for leaders to adapt in a digitally-driven landscape, she emphasizes the need for strategic leadership plans aligned with organizational objectives. Moreover, Patti sheds light on bridging the communication gap between technical practitioners and leadership, offering actionable insights for individuals to enhance their communication skills and deliver value within their organizations.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this Reality Bytes, Megan, Tim, Oriana, Sean and Tom dive into the nuances of digital transformation and digital dexterity. The discussion unfolds around the criticality of purpose-driven digital adoption projects, emphasizing the intersection of technology with business objectives and the underlying human element in successful digital transitions. Tim shares insights from his experience, advocating for a foundational stability before embarking on significant digital changes, while Megan highlights the importance of engaging and enabling employees from the onset. The conversation transitions into strategies for enhancing user adoption and experience, including the potential of gamification and continuous feedback, shared by Sean and Oriana.Check out the brand new DEX Certifications here and Tim's article on digital adoption here.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Andrew Hewitt (Principal Analyst, Forrester) returns to the DEX Show for the third time! First off, Tim, Tom and Andrew discuss Nexthink’s recent acquisition of AppLearn, and the pivotal role of digital adoption software to the future of the DEX space. Andrew then explores the importance of seamless user experiences and the integration of generative AI in DEX solutions, emphasizing AI's potential to transform IT professionals into "rock stars" by streamlining tasks, reducing costs, and enhancing user satisfaction. Another vintage conversation with a favorite DEX Show guest. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, Tim, Tom and Dina enjoy a fantastic conversation with Tracy Downer, Customer Success Director at Nexthink. Together they explore Tracy's diverse career path, from finance to predictive modeling software, leading to her current role in tech. Tracy shares insights on working successfully with customers, embracing technology, and the evolving role of IT. The discussion also touches on challenges faced by women in tech, the impact of AI and automation, and the importance of culture in the industry. Tracy's favorite aspect of being a Nexthinker? The people.

Tim Flower warmly welcomes Katrina Macdermid, Co-founder & Director, and Wesley Eugene, SVP, both from HIT Global, as they embark on a transformative journey down IT's own Yellow Brick Road.Their focus lies on the endeavor to Humanize IT, aiming to bridge the gap between employees and technology through education in human-centered design. Together, Katrina and Wesley underscore the pivotal role of intentional employee experiences in fostering successful IT transformations. They also offer insights into the evolution of IT service management practices, drawing an intriguing parallel between their mission and the iconic journey undertaken by Dorothy and her companions in the Wizard of Oz.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The entire RB team gets together to delve into Industry Cloud Platforms. Tim kicks the discussion off by detailing the evolution of cloud computing from the abacus on up before the panel turns the benefits of Industry Cloud Platforms for vertical markets like healthcare and finance, adderesses the differentiation between various cloud services, and much more besides! A vintage Reality Bytes discussion.Check out Tim's new YouTube channel, 'The Proactive IT Guy': https://www.youtube.com/@TheProactiveITGuyFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tim and Tom are joined by Tom Rodgers & Logan Stelly from Edward Jones to explore the evolving landscape of the EUC career. They share their journey from humble beginnings to roles pivotal in enhancing digital and user experience within the financial services sector. The conversation highlights the importance of staying ahead in technology, embracing proactive IT strategies, and the transformative power of user experience design.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.