The DEX Show: A Show for IT Change Makers

GSK's Sarah Jones, Global Director of Senior Technology, and HCLTech's Komal Verma, Senior Manager of Digital Workplace Products and Strategy, join Tom to delve into the pivotal role of Digital Employee Experience (DEX) in supporting GSK's extensive workforce of 90,000 employees across 200 sites.They specifically explore how IT initiatives are facilitating GSK's relocation to central London, where they aim to establish one of the most advanced, healthy, and sustainable corporate workplaces in the world as their brand new headquarters.This episode offers a deep dive into the integration of technology with real-world workplace dynamics at GSK, highlighting the ongoing evolution of DEX within the corporate environment.Check out Experience Everywhere on-demand (including Sarah's presentation) here: https://nexthink.com/experience/replays For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

It’s always a special occasion when the Reality Bites team gets to welcome Sam Gantner (Chief Product Officer, Nexthink), to the table – and what better way to open our famous show-within-a-show-within-a-show for 2024?Sam shares his industry and company highlights of 2023, reflecting on the fast evolving DEX landscape, delves into emerging trends, and gives some fascinating sneak peeks into Nexthink's plans and ambitions for the new year, including (of course) some very exciting insights into product and technology developments.Find out more about the incredible Nexthink Flow here: https://nexthink.com/platform/flow Check out Experience Everywhere on-demand (including Jason's amazing presentation) here: https://nexthink.com/experience/replays For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tim and Tom kick off recording for the new year with guest Matt Robinson, IT Service Operations Manager at Collinson Group.The trio delve into the evolution of IT service desks, discussing the shift towards proactive and low-contact solutions. Matt also shares insights from his recent travels in Asia and draws parallels between personal journeys and the proactive IT mindset. The conversation goes on to explore the impact of emerging technologies, AI, and the challenges of maintaining technological literacy in the workplace. Get ready for a deep dive into the future of IT service operations and the importance of staying ahead in the digital landscape. Check out our new show page here (or just search for us on LinkedIn)For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

After a short Christmas break, Reality Bytes is back, as the team gathers to discuss predictions for the coming year.The epsiode covers AI investment, Gartner Magic Quadrants, sci-fi movie prophecies.... and more!For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Happy 2024 everyone! In this exciting first DEX Show episode of the new year, Tim and Tom dive into the world of Nexthink’s much heralded, powerful new orchestration engine Flow, with special guest Jason Bentz, Design Experience Senior Manager at Accenture. Jason, overseeing the digital experience of 750,000 endpoints at Accenture, sheds light on how Flow is already helping to revolutionize their approach to defining a good user experience.It's a must-listen and a great way to kick off another year of the DEX Show...Find out more about the incredible Nexthink Flow here: https://nexthink.com/platform/flow Check out Experience Everywhere on-demand (including Jason's amazing presentation) here: https://nexthink.com/experience/replays For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

OK everyone here's one last fantasic BONUS episode to see out the year. This was a great conversation with Nexthink's Pedro Bados (founder and CEO) and Yassine Zaied (Chief Marketing and Strategy Officer) about the emergence of DEX - as theory, practise and even acroynrm - within Nexthink.We recorded this earlier in the year and had some sound issues. Some hard backend audio work however has rendered the conversation (we hope) both listenable and enjoyable, and it's such a clinching theme for 2023 (when DEX has grown so much in stature and reach) that we wanted to share it before everyone goes on a well-earned break, and the DEX Show prepares for a fantastic and exciting start to 2024. Thanks so much for listening and Happy New Year from everyone here - we look forward to seeing you first thing in January.For more from Pedro on the origin of Nexthink be sure to check out this amazing earlier epsiode "Three Magic Kings" - https://www.nexthink.com/blog/the-dex-show-podcast-9-the-three-magic-kings For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

It’s the Reality Bytes team end-of-2023 podcast party and everyone is invited! A full house – featuring Tim, Tom, Oriana, Dina, Megan and Sean – all show up to consider the year from a personal and technological perspective both.They discuss personal highlights, plus the dominant tech and industry themes of 2023, encompassing change, finance, purpose, authenticity, "rizz", AI (of course) and much much more.. It’s the last Reality Bytes of 2023 so huge thanks to everyone for listening and HAPPY NEW YEAR!

Geoffrey Wright (Global Solution Owner - GenAI and Digital Experience, Mondelēz International) returns to the show for another end of year review. It's everyone’s favorite guest and one of the funnest epsiodes we get to make – a fantastic way to close off the official DEX Show series for 2023 (though we’ll be back with a last Reality Bytes next week). A must-listen! For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, Christian Ponce (Nexthink's Senior Director for Technology Alliances and Field Marketing) joins Tim, Tom, Dina and Megan to explore the complicated relationship between vendors, customers, technology and need. Christian emphasizes the importance of understanding an audience, especially in the tech space, and shares insights on bridging the gap between marketing and IT. The discussion extends to the evolving role of IT marketers, the challenges of vendor marketing bombardment, and the changing dynamics in technology and innovation. A great guest and an interesting conversation! Check out Experience Everywhere on-demand here: https://nexthink.com/experience/replays For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, we delve into the exciting potential marriage of digital employee experience and US government, asking what DEX could do to improve the services provided to US citizens. To discuss this, Tim and Tom are joined by Richard J. Zanatta (VP Operations & Chief Technology Officer) and Amanda Chavez (VP of Customer Experience) from NuAxis Innovations. Their conversation covers topics such as Human-centered design, AI and the role of machine learning in shaping industries and the public sector both. There are also the first of this year’s DEX Show predictions for 2024 (which may or may not include figures from 80s cinema sci-fi blockbusters) and much more besides! It was a great conversation and we hope you all enjoy it. Watch Pedro Bados and Sam Gantner’s amazing keynote (and much more Experience Everywhere content) on-demand here: https://nexthink.com/experience/replays For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.