The DEX Show: A Show for IT Change Makers

In a truly special episode of The DEX Show, we're thrilled to bring you an exclusive session that was originally held for members of the Nexthink Ambassador Program. This isn't just another episode—it's a front-row seat to an extraordinary leadership seminar featuring renowned thought leader and best-selling author, Jacob Morgan.Hosted by Tim and Tom, alongside live questions from our engaged Ambassador community, this session dives deep into the transformative concept of Leading with Vulnerability. Jacob unpacks groundbreaking insights from his latest book, offering actionable advice on how leaders can balance competence with connection to inspire their teams and drive meaningful change.Listeners will gain rare access to candid discussions on leadership in the digital era, the evolving role of IT leaders, and the intersection of digital employee experience (DEX) and organizational culture. The energy, authenticity, and wisdom shared in this session made it a standout event for live attendees—and now it's your turn to experience it.Don’t miss this exclusive opportunity to learn from one of the foremost voices in leadership today. Whether you're an aspiring leader or a seasoned professional, Jacob's insights will challenge and inspire you.🎧 Tune in now and elevate your leadership journey!Discover more about the Nexthink Ambassador program here Discover more about Jacob Morgan hereWatch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this Reality Bites special, we dive into the launch of Nexthink's brand new VDI Experience with special guest Andy Philp (Product Marketing Director, Nexthink). Along with Andy, the panel explores the challenges VDI teams face today, the blame game in IT, and why a holistic DEX-first approach makes managing VDI environments more effective. Tune in for an insightful discussion on how VDI impacts IT, employee experience, and the future of digital workplace strategies.Learn more about VDI Experience hereWatch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode of The DEX Show, Tim and Tom are joined by David Welling, IT Sustainability Governance Lead, National Grid, and Sébastien Vibert, Sustainable Workplace Lead, Atos, to explore the very latest in the intersection of IT and sustainability. Together they dive into Atos' groundbreaking new research on outdated norms, like the three-year laptop lifecycle, and discuss how data-driven insights can revolutionize IT efficiency and reduce environmental impact. From unused device potential to employee engagement in sustainability initiatives, this episode outlines a bold vision for a more sustainable digital workplace. Tune in for practical strategies and thought-provoking insights to inspire change in 2025 and beyond!Check out the report hereWatch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Join the first Reality Bytes panel of the year as Sean, Oriana, Tim, Tom, and Dina dig into the big question: how can we work smarter, not harder? From boosting collaboration and well-being with Digital Employee Experience (DEX) to breaking free from the "more, more, more" productivity trap, this lively chat has it all.Whether you're navigating hybrid work, balancing connection and flexibility, or rethinking how metrics drive decisions, this episode will inspire you to put employees first and find that magic mix of efficiency and humanity. 💡Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

This episode of The DEX Show is a departure from the norm, featuring a truly special guest: Charles Petzold, legendary author of Code: The Hidden Language of Computer Hardware and Software. Join Tom as he flies solo for an intimate and wide-ranging discussion with his favorite tech writer and historian.Discover the stories behind Charles’ groundbreaking books, his journey into technology and writing, and his unique ability to blend technical depth with captivating narrative. They also explore the societal implications of technology, the evolving role of programmers, and the potential—and challenges—of AI.Whether you’re a long-time fan of Petzold’s work or new to his legacy, this is an unforgettable conversation that dives into the roots of modern computing and the art of making the complex accessible.Don’t miss this extraordinary episode!Check out Charles’s exclusive new website here (https://codehiddenlanguage.com/)Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Happy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthink’s Chief Product Officer, Sam Gantner. From personal milestones to groundbreaking innovations, Sam reflects on 2024 and shares an exciting vision for the year ahead. Discover how AI is reshaping the digital employee experience and get insider insights on Nexthink’s game-changing advancements, including the launch of new Infinity integrations and the journey toward zero tickets. It’s an episode packed with inspiration, forward-thinking ideas, and the energy to kick off an incredible year! Don’t miss it!Listen to Sam, Tim and Tom discuss the "DEX Tipping Point" hereWatch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this final DEX Show (and Reality Bytes) episode of 2024, the whole team reflect on a year of transformation, introspection, and innovation. Oriana, Dina, Megan and Sean join Tim and Tom to discuss the major themes of the year, both inside DEX and the digital workplace more generally. From the ongoing rise of AI to strategic adaptations in business, the conversation spans key insights, including leadership through change, recalibrating human and technological roles, and the shift from hype to practical application.Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this end-of-year episode of The DEX Show, Tim and Tom once again welcome show regular Geoffrey Wright (Global Solution Owner for GenAI and Digital Experience at Mondelez) for a deep dive into the evolving intersection of generative AI and digital employee experience. Geoffrey shares insights on groundbreaking tools like Amazon Nova and Synthesia, which are revolutionizing workplace efficiency, training, and multilingual content delivery. From AI-driven avatars to hyper-personalized training modules, they discuss how companies can embrace AI now to prepare employees for tomorrow. Don’t miss Geoffrey's unique perspective on leveraging AI to create meaningful, scalable, and transformative solutions across industries. Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

This episode explores the world of security and compliance with Nexthink's Field Security Director John Connell. Along with Megan, Oriana and Tom, John breaks down how certifications like ISO 27001 build client trust and how partnerships with AWS support scalability and data protection.Tune in for an inside look at the "always-on treadmill" of DEX security, including proactive measures, real-time safeguards, and lessons from industry-wide events. A must-listen for DEX enthusiasts and security professionals alike!Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, Phil Kirschner, founder and principal consultant at PK Consulting, explores how workplace design and digital employee experience (DEX) are intersecting to help shape the future of work. Phil discusses the role of AI in enhancing collaboration, creating smarter spaces, and optimizing hybrid models. With insights on reducing real estate portfolios while boosting engagement and productivity, this conversation offers practical advice for navigating the evolving landscape of work.Don’t miss Phil's thoughts on "virtual first, but not placeless."Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.