The DEX Show: A Show for IT Change Makers DEXOps in Action: Building an Experience Operations Center 🏗️ (w/ Atos)
Jul 1, 2025
19:11
In this episode, solo Tom welcomes Mike McGarvey, Global VP and Digital Workplace CTO at Atos. Mike shares insights into the creation and evolution of the Experience Operations Center (XOC)—a real-time, proactive extension of traditional IT operations built on Nexthink Infinity.
From Atos’ decade-long partnership with Nexthink to the shift toward DEX-driven business outcomes, Mike explains how the XOC is reshaping digital workplace strategy. Discover why now is the time for a new operational layer focused on employee experience, how the end of the IT incident is coming into view, and what the future holds for roles, skills, and workplace observability.
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Learn more about the XOC here
Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
From Atos’ decade-long partnership with Nexthink to the shift toward DEX-driven business outcomes, Mike explains how the XOC is reshaping digital workplace strategy. Discover why now is the time for a new operational layer focused on employee experience, how the end of the IT incident is coming into view, and what the future holds for roles, skills, and workplace observability.
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Learn more about the XOC here
Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)