The Workplace Communication Podcast

As a nationally acclaimed attorney mediator, Hesha Abrams has earned her stripes as a Professional peace maker by mediating everything from business cases to car accidents to civil rights to whose roommate peed on the rug. On this episode of The Workplace Communication Podcast, Hesha (tag: Hesha Abrams Mediation) Hesha joins us to share her top tips to help you handle tension before it escalates into conflict. Leadership tips you won’t want to miss: 🎙️ Focusing on the problems in front of you rather than everything that has ever happened 🎙️ Taming your fight, flight, freeze reaction 🎙️ Tips on how to adapt your language to be heard by everyone 🎙️ Negotiating skills you can use to ease tension Hesha Abrams, Esq., a nationally acclaimed attorney mediator and author of Holding The Calm: The Secret to Resolving Conflict and Defusing Tension has successfully mediated thousands of high conflict cases globally using her innovative techniques. She has the unique talent to work with big egos and strong personalities in difficult, complex, and political matters. If you’re looking for tips to hold the calm even during the most difficult of conflicts, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/ For a full written transcript of the episode, please see the show notes at the link above. Hesha Abrams’s contact information: Website Book LinkedIn Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

After graduating with double degrees in International Relations: Language & Society and German Language, Heather Hansen moved abroad and began working in global environments while speaking a foreign language. She quickly began to notice that speaking English afforded her a certain level of respect, power and privilege that wasn’t necessarily given to second language speakers – particularly to those who weren’t as proficient or intelligible in English. As Founder, Author and TedX Speaker at Global Speech Academy, Heather joins us on this episode of The Workplace Communication Podcast to talk about microinequities related to language and accent in international teams and how to build UNMUTED cultures where every voice is heard. Leadership tips you won’t want to miss: 🎙️ Recognizing unconscious bias and microaggressions related to accents 🎙️ Those moments when you think you’re helping someone, but may actually be hurting them 🎙️ Developing the communication competencies to become successful in global communications 🎙️ Situations where you may need to dial up or dial down your communication Heather Hansen is the Founder of Global Speech Academy where she helps top global leaders show up, speak up, and inspire action in a changing world. She is also the author of UNMUTED, The must read guide to enhancing your communication.  If you’re looking to unmute yourself or to create a workplace culture where everyone can unmute, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  🎧 Listen to the episode here: https://lindsaylapaquette.com/podcast/ For a full written transcript of the episode, please see the show notes at the link above. Heather Hansen’s contact information: Website Book LinkedIn YouTube Facebook Twitter Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

After listening to a recent podcast episode, my mentor commented that there wasn’t a single sign of the mountains of struggles I’ve been dealing with this past year. She said I sounded competent, together and professional. I should hope so. Ha! But it also led me to reflect on why. Why was the podcast episode the polished version of me? Was I trying to portray success and perfection and hiding what was really going on? The honest answer is that I simply haven’t had the energy to engage much on social media this past year. But being real is important to me. And this year has been anything but smooth. Tune in to this solo episode, as I share a run down of the challenges of the past year, share my top 7 lessons learned and give a sneak peak into what’s around the corner at Collaborative Solutions. Leadership tips you won’t want to miss: 🎙️ Accepting reality as the first step to adaptability 🎙️ Prioritizing like a boss to alleviate stress during challenging times 🎙️ Not letting someone else’s perception of you define you 🎙️ Taking a moment to celebrate all you’ve accomplished 🎙️ Staying connected to yourself and trusting that you’ll figure it all out If you’ve had a challenging year and are looking to leave that behind for 2023, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  A written transcript of this podcast episode is available upon request.  To request a copy, please send us an email. Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

After working 60-hour weeks for multiple years and laying off 100s of people, Jerome Myers realized that despite his long list of accomplishments, his work lacked a sense of significance. By creating a business and career that brought purpose to his work, Jerome discovered that when you are passionate about what you do and are using your talents, the need to seek balance naturally disappears. On this episode of The Workplace Communication Podcast, Jerome and I discuss how to unlock your hidden potential and to live a life of fulfillment while delivering massive value to the organization you serve. Leadership tips you won’t want to miss: 🎙️ The difference between balance and being centered 🎙️ Creating significance in your professional life 🎙️ Living from a place of integrity, where you can be authentic with yourself 🎙️ Developing relationships where you can give freely 🎙️ Noticing when you’re being more accountable to others than you are to yours Jerome Myers left corporate America because he realized that although he had many accomplishments, he had not gained significance because he was not leading a centered life. Now, as a leadership coach, he uses his personal journey and unique training method to guide other apex performers in leadership positions to face their toughest personal and professional challenges head on. If you’re looking to find greater significance in your work and your life, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/ For a full written transcript of the episode, please see the show notes at the link above. Jerome Myers’s contact information: Website LinkedIn YouTube Facebook Instagram Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

Mark C. Crowley had a tumultuous childhood. His mother died when he was very young, spiraling his father into years of abusive behaviour towards Mark. A few days after Mark graduated from high school, his dad kicked him out onto the streets. As a top finance and banking exec, Mark’s journey towards heart-led leadership began years and years before he had ever realized that his focus on leading from the heart was a way of healing from his own past. On this episode of The Workplace Communication Podcast, Mark shares insights and tips from his recently revised and fully updated book: Lead From The Heart: Transformational Leadership For The 21st Century to help all leaders lean into heart-led leadership. Leadership tips you won’t want to miss: 🎙️ Insights into where traditional leadership practices are failing 🎙️ The science behind employee engagement and job satisfaction 🎙️ Transitioning from fear-driven to heart-led leadership practices 🎙️ Rewarding people with emotional currency 🎙️ Putting the practices of leading from the heart in motion Mark C. Crowley is a recognized visionary in workplace management, engagement, and culture. He is also the author of Lead From The Heart: Transformational Leadership For The 21st Century. If you’re looking to lean into heart-based leadership, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/ For a full written transcript of the episode, please see the show notes at the link above. Mark C. Crowley’s contact information: Website Book LinkedIn Facebook Twitter Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

Workplace communication can often give rise to conflict as people intensely share and defend different opinions on topics they are passionate about. When not addressed effectively, these differences of opinion can start to affect how we treat one another. How do we find common ground so we can start moving towards one another instead of dividing further? On this episode of The Workplace Communication Podcast, we’re talking with Attorney Frederick T. Golder about bridging the divide by proactively identifying common sources of conflict and then using Frederick’s simple, constructive strategies. Leadership tips you won’t want to miss: 🎙️ The three primary traps that people fall into that tend to worsen conflict 🎙️ The five elements used to resolve conflict and solve problems for good 🎙️ Practising mindful conflict resolution in workplace communication 🎙️ The importance of value and respect in the workplace Attorney Frederick T. Golder has over 30 years of experience teaching and practicing conflict resolution. Attorney Golder has appeared on national radio and television and has written extensively in this field, including Reaching Common Ground: A Comprehensive Guide to Conflict Resolution (Luminare Press); Uncivil Rights: A Guide to Workers’ Rights, 2nd Ed. (Beachfront Press); Labor and Employment Law: Compliance and Litigation, 3rd Ed. (Thomson-West). If you’re looking to achieve stronger workplace relationships through effective conflict resolution skills, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/ For a full written transcript of the episode, please see the show notes at the link above. Frederick T. Golder’s contact information: Website Book: Reaching Common Ground: A Comprehensive Guide to Conflict Resolution LinkedIn Facebook Twitter YouTube Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

The golden rule that you should treat others the way you want to be treated yourself never quite made sense to Julie Pham. What if the way you like to be treated doesn’t quite hit the mark with others? As CEO and Founder of CuriosityBased and author of 7 Forms of Respect, Julie’s research has redefined the meaning of respect, as a dynamic, subjective concept that means different things to different people. On this episode of The Workplace Communication Podcast, Julie shares the 7 forms of respect from her research and reflections on how to negotiate expectations surrounding respect in a way that works for all. Leadership tips you won’t want to miss: 🎙️ The subjectivity and cultural impact of how we each define respect 🎙️ Why curiosity isn’t a trait or a skill, but an ongoing practice 🎙️ Why practicing curiosity also requires letting people get curious about you 🎙️ Defining the forms of respect you need, which you are ambivalent about and those you actually dislike 🎙️ Dynamically negotiating how respect is defined and communicated Dr. Julie Pham is a Cambridge trained historian who got her real-life MBA by running her family’s Vietnamese language newspaper before working in the tech industry. In the middle of the pandemic, she left her cushy executive job to start her own company, CuriosityBased, to help people practice curiosity at work, because that is where we spend most of our waking hours, and she is the author of the Amazon bestseller, 7 forms of respect: a guide to transforming your communication and relationships at work. If you’re looking to rethink how you define respect in the workplace, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/ For a full written transcript of the episode, please see the show notes at the link above. Julie Pham’s contact information: Websites: https://curiositybased.com/ and https://formsofrespect.com/ Book LinkedIn Company Linkedin YouTube Facebook Instagram Article re: Julie’s father Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

When a decade of building a reputation as a networking expert became irrelevant overnight, as in-person events disappeared, Robbie Samuels swiftly shifted his focus to virtual events building a thriving six-figure business based on all-new revenue streams. On this episode of The Workplace Communication Podcast, Robbie and I discuss concrete steps that you can implement today to build a successful business, regardless of the size of your mailing list. Leadership tips you won’t want to miss: 🎙️ Gathering diverse feedback starting right from idea generation 🎙️ How slowing down the validation process will speed you up in the end 🎙️ The importance of using the right language for your ideal buyer 🎙️ Concrete ideas (and a template) for how to wake up your network Robbie Samuels is an author, speaker and business growth strategy coach who has been recognized as a networking expert by Harvard Business Review, Forbes, Lifehacker, and Inc. He is also a virtual event design consultant and executive Zoom producer. He is the author of Croissants vs. Bagels: Strategic, Effective and Inclusive Networking at Conferences and has been profiled in Harvard Business Review, Forbes and Fast Company. He is also host of the On the Schmooze podcast and #NoMoreBadZoom Virtual Happy Hours. If you’re an entrepreneur looking for hands-on business growth tips and strategies, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/ For a full written transcript of the episode, please see the show notes at the link above. Robbie Samuels’s contact information: Website Book LinkedIn YouTube Facebook Twitter Instagram Free downloads: Big Results Toolkit No More Bad Zoom Virtual Happy Hour Podcast Bonus Content for Robbie’s first book Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

As a teenager who found his way into some pretty dark places over the years, Michael King felt like a misfit. When he began dating the youth pastor’s daughter (yikes!), he somehow found his way to church. He found a place where he belonged. Following the footsteps of his youth pastor, he eventually became a pastor himself, ultimately working with leadership pipelines and successfully leading a large team within the church for close to 20 years. Until he hit burnout. On this episode of The Workplace Communication Podcast, as an Executive Coach and Founder of TEAMS.COACH, LLC, Michael shares tips on how to set clear and actionable goals, while building momentum and collaboration so you can turn organizational dreams into reality. Leadership tips you won’t want to miss: 🎙️ Why committing to basic daily disciplines is key to reaching goals 🎙️ Gaining momentum by identifying and resolving barriers 🎙️ The importance of helping people understand they why behind your vision 🎙️ Making the hard decisions to remove the things that are slowing you down As an executive coach, Michael King helps high-level business leaders achieve measurable business growth through his proprietary T.E.A.M.S. Methodology. If you’re looking to hit all of your KPIs without also hitting burnout, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/ For a full written transcript of the episode, please see the show notes at the link above. Michael King’s contact information: Website LinkedIn Facebook Instagram Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

According to Marlene Chism, conflict isn’t the problem - mismanagement of conflict is. If you think of almost any conflict you’ve ever had, it can be traced back to a conversation that should have happened but didn't. As the author of From Conflict to Courage: How to Stop Avoiding and Start Leading, Marlene joins us on this episode of The Workplace Communication Podcast, Marlene joins us to talk about the role of avoiding, appeasing and aggression in conflict and guides listeners to reflect how identity drives behaviour. Leadership tips you won’t want to miss: 🎙️ Why conflict can’t exist without being fueled by an inner conflict 🎙️ How the key to inner peace is personal responsibility 🎙️ Recognizing and approaching the 3 different types of resistance 🎙️ Identifying the 4 main reasons for relationship drama Marlene Chism works with leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that get results. Marlene is a recognized expert on the LinkedIn learning platform, producing five educational video series on topics that include anger management, working with high conflict people, and having difficult conversations. She has a degree in Communications, a master’s in Human Resources Development, and she’s an advanced practitioner in Narrative coaching. Marlene is the author of five books including her latest book, From Conflict to Courage: How to Stop Avoiding and Start Leading. If you’re looking to change the role that conflict plays in your life, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/ For a full written transcript of the episode, please see the show notes at the link above. Marlene Chism’s contact information: Website Book LinkedIn YouTube Facebook Twitter Instagram: marlenechismconsulting Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes