CIO Classified

Johan Dowdy, Global Head of IT at Asana, and AP Purakayastha, Group CTO at Skillsoft and SumTotal, analyze the always-evolving job description of an IT leader, before sharing valuable insights on improving employee experience as well as engagement, and much more. ---------“There's the adage that the customer is always right, and that's very much as true today as it was 10 years ago. Now, that wasn't always the perception of folks in IT… but that is the north star of all great IT organizations. They are perceived as going the extra mile and providing outstanding customer service.”- Johan Dowdy“Employees, more and more, are looking for more than just a job. They're looking for growth. They're looking for a purpose… So, IT's role is to help employees grow continuously, to learn with whatever tools we have, and to do that naturally and seamlessly with the workflow.”- AP Purakayastha---------Time Stamps:* (1:42) IT’s role in employee experience * (5:44) Must-have tools for productivity * (7:46) Using IT to increase employee engagement* (18:33) Building resilience into tech stacks and strategy * (21:46) Career secrets AP & Johan have learned * (24:06) Predictions for the future of work in 2022* (27:29) Biggest changes in tech from the past 20 years* (28:08) Making the case for automation* (30:44) Adopting a customer service mindset in IT--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with Johan on LinkedinConnect with AP on LinkedinLearn more about AsanaLearn more about Skillsoft and SumTotal Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shivani Govil, Chief Product Officer at CCC Intelligent Solutions, and Seth Rachlin, Executive Vice President at Capgemini, discuss the ways digital technology is transforming the insurance industry, share advice on balancing internal innovation with external stability, and much more.---------“At the end, it's about streamlining towards the outcomes that you're trying to deliver. It's very important that as we think about this need for digital transformation, it's not an isolation of, ‘Oh, I want to go on this journey because everyone is doing it.’ It's about how do you deliver those better outcomes as a business and as an organization?”- Shivani Govil“I think many who sit in the CIO and CTO seat, we are enamored of technology. We love technology. I think too many of us don't recognize that there needs to be a business imperative for technology to make a difference… The secret is figuring out how to make it relevant and meaningful, and how to make it resonate for customers, employees, and for stakeholders through the ecosystem, because otherwise it's just cool technology.”- Seth Rachlin---------Time Stamps:* (1:53) New tech’s influence on consumer’s expectations* (5:11) Balancing internal innovation and external stability * (8:22) How new tech and world events will impact insurance in 2022* (11:04) Reasons for digital transformation outside remote working * (17:10) Advice to legacy companies for digital transformation * (21:07) Innovating with a purpose and plan* (23:03) Shivani and Seth share what keeps them motivated--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with Shivani on LinkedinConnect with Seth on LinkedinLearn more about CCC Intelligents SolutionsLearn more about Capgemini Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Michael Oberlaender, CISO at LogMeIn, and Wayne Sadin, a Board IT Advisor at Via Group Partners, talk about today’s biggest threats in cybersecurity, risk management responsibility, preparing for a sophisticated digital world, and much more.---------“Cybersecurity is not going away. You cannot ignore it, shortcut it, or under fund it, and the moment you do that - you pay the price later. What has changed is the sophistication on the attacker’s side, and response and preparation needs to take this into account. That is why it’s key to invest in threat intelligence, threat modeling, and similar subjects.” - Michael Oberlaender“We've got to be building the ability to deliver whatever services the business wants, which means breaking down the monolithic stacks and breaking down the mindset that we have to do it in house…We've got to adapt the IT department, and the company, to the idea that we set a data architecture, a security architecture, a delivery architecture, and then move to a modular IT environment where we would be the stewards of the work, and not necessarily arms and legs of all of them.”- Wayne Sadin---------Time Stamps:* (1:41) The current state of cybersecurity * (2:42) Ensuring cybersecurity improves employee experience * (6:43) Avoiding a false sense of proper security hygiene * (10:18) Risk management responsibility and third-party analysis * (16:15) Prepping technology stacks for the future of cloud-based work* (23:52) Predictions for 2022 & adapting IT to the future of remote work * (33:39) Michael and Wayne share secrets they wish more executives knew * (34:43) Advice on asking for funding for preventative security measures--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with Michael on LinkedinConnect with Wayne on LinkedinCheck out Michael's books:GLOBAL CISO - STRATEGY, TACTICS, & LEADERSHIP: How to Succeed in InfoSec and CyberSecurityC(I)SO - And Now What?: How to Successfully Build Security by DesignLearn more about LogMeIn and LastPassLearn  more about Via Group Partners Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Adam Rasner, VP of Technology Operations at AutoNation, and Claire Hough, CTO at Carbon Health, discuss their experiences as Tech Leaders in historically analog-first industries, building infrastructure for the digital native customer, prioritizing the employee experience, and much more. ---------“If we're going to roll out all this new technology and innovation, we could have the best ideas, the best solutions, but if it's not robust, and if it's not resilient, and we don't have a good disaster recovery plan - it's only as good as the uptime that we're able to commit to.” - Adam Rasner“Technology itself doesn't solve any problems. It's how people are going to use it and leverage it to make their work much better... Partnership is super important and including those stakeholders as you're building, deploying, and supporting products, that holds the key to success together as a team.”- Claire Hough---------Time Stamps:* (2:24) Prioritizing the digital native customer in an “old school” industry * (4:15) Building infrastructure for a digital-first experience* (11:00) Making sure technology helps your employees * (15:40) Challenges faced while simplifying a multi-step customer transaction  * (18:00) Moving off the IT island and working closer with company leaders * (24:12) Why being proactive can help Tech Leaders stay resilient * (29:32) Adam and Claire share industry predictions for 2022* (32:42) Scaling Up - lessons learned and advice from Adam and Claire * (35:47) Advice for employee retention in a competitive job market * (43:20) Adam and Claire talk about their favorite bulldogs--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with AdamConnect with ClaireAutoNationCarbon Health Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Brian Peterson, Co-Founder and CTO of Dialpad and Olivia Rose, CISO and VP of IT & Security of Amplitude, talk about increasing productivity, security in remote work, advice for going public, and much more.---------“We're never going back to regular work. No one's ever going back—it's too hard to go in reverse.” - Brian Peterson“As a company, security equals trust. Without trust, you don't have customers, stakeholders, or shareholders.” - Olivia Rose---------Time Stamps* (6:44) Technological innovation and its impact on workplace productivity  * (14:42) The role trust and transparency play in the employee experience* (27:18) How to prioritize security within your team * (41:41) Fidelity when going public--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with BrianConnect with OliviaDialpadAmplitude Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Mike Kelly, CIO of Red Hat, and George Gerchow, Chief Security Officer at Sumo Logic, talk about how to build a culture of security and foster innovation in a secure environment, and why CIOs play a critical role in creating the employee experience.---------“Security is one of those things you can't compromise on. It's just too important.” - Mike Kelly“To be a security leader today you have to have three fundamental skill sets: 1) knowledge of the business, 2) technical breadth, and 3) you've got to be able to sell your program. You’ve got to sell it at a board level and you've got to sell it at a customer prospect level.” - George Gerchow---------Time Stamps* (4:51) How to build a culture of security in remote work* (17:27) The impact security has on innovation* (30:19) The CIO’s impact on employee experience* (45:11) Mike and George’s questions for each other--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with MikeConnect with GeorgeRed HatSumo Logic Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Mark Settle, Seven-time CIO and Author, and Viral Bajaria, Co-Founder and CTO, 6sense, talk about what’s going on in the startup scene, the different facets of digital transformation, mistakes to avoid when scaling your company, and much more.---------“At the executive level, you can't rest on your laurels because the criteria that are going to be used to measure your success change over time.” - Mark Settle“If you're vulnerable with your employees, and you accept your mistakes and faults. Many times it rubs off on your team and they will own up to their mistakes too and do it the right way next time.” - Viral Bajaria---------Time Stamps* (4:23) The science behind startups* (8:28) The overlap of digital transformation and being customer-centric* (24:27) How to talk digital transformation in the C-Suite* (30:30) How to scale your company* (38:22) Advice for fellow CIOs--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksMark's book “Truth from the Valley: A Practical Primer on IT Management for the Next Decade”6sense.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What is coming on season 3 of CIO Classified? In this episode, we give you a sneak peek. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the Season 2 finale, we’ve put together the best advice we’ve received for CIOs trying to figure out how to navigate a post-covid work environment. Several of our most prominent CIO guests share how to lead the new hybrid workforce and how the role of CIO is changing because of it. You won’t want to miss it!We’ll see you soon for Season 3!---------“The hybrid worker requires radical flexibility, so we have to build that into everything that we do. And not just in technology, but into our policies or procedures.” - Gary Sorrentino, Global Deputy CIO, Zoom---------Time Stamps* (1:45) A return to work requires radical flexibility* (13:06) How the role of CIO is changing* (21:49) What should be in every CIO’s toolbelt--------SponsorLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box,  Okta, Slack, and Zoom. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Paul Meller, Global Head of Engineering at EY, and Ash Fontana, Author of “The AI-First Company”, discuss the current and future state of AI, what role AI should be playing in your company, how to set yourself up for success when it comes to AI, and much more.---------“Part of the cultural change is how do you get people that haven't had to use data before to be open to using data and embrace data in their decisions that they're making? And then to have them take suggestions from AI and machine learning to support them in their work. ” - Paul Meller“If you're not developing AI, someone else will. And if you do start developing it now, then you start compounding your data assets and competitive advantage really quickly.” - Ash Fontana---------Time Stamps* (3:04) Welcome to the AI-first century* (7:07) Why you should be prioritizing AI* (9:33) How to become an AI-first company* (12:58) The data questions you need to be asking your business teams* (23:36) Common AI mistakes to avoid* (31:03) How to create a successful AI startup* (38:24) What are Paul and Ash dying to know about each other?--------SponsorLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best-of-breed tools like Box, Okta, Slack, and Zoom.--------LinksAsh’s book “The AI-First Company”EY.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.