CIO Classified The Digital Revolution of ‘Old School’ Industries with Adam Rasner, VP of Technology Operations at AutoNation and Claire Hough, CTO at Carbon Health
Adam Rasner, VP of Technology Operations at AutoNation, and Claire Hough, CTO at Carbon Health, discuss their experiences as Tech Leaders in historically analog-first industries, building infrastructure for the digital native customer, prioritizing the employee experience, and much more.
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“If we're going to roll out all this new technology and innovation, we could have the best ideas, the best solutions, but if it's not robust, and if it's not resilient, and we don't have a good disaster recovery plan - it's only as good as the uptime that we're able to commit to.”
- Adam Rasner
“Technology itself doesn't solve any problems. It's how people are going to use it and leverage it to make their work much better... Partnership is super important and including those stakeholders as you're building, deploying, and supporting products, that holds the key to success together as a team.”
- Claire Hough
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Time Stamps:
* (2:24) Prioritizing the digital native customer in an “old school” industry
* (4:15) Building infrastructure for a digital-first experience
* (11:00) Making sure technology helps your employees
* (15:40) Challenges faced while simplifying a multi-step customer transaction
* (18:00) Moving off the IT island and working closer with company leaders
* (24:12) Why being proactive can help Tech Leaders stay resilient
* (29:32) Adam and Claire share industry predictions for 2022
* (32:42) Scaling Up - lessons learned and advice from Adam and Claire
* (35:47) Advice for employee retention in a competitive job market
* (43:20) Adam and Claire talk about their favorite bulldogs
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