CIO Classified

Cisco Sanchez, SVP and CIO at Qualcomm, shares his business-first philosophy to technology cultivated over 25 years of IT experience. Sanchez emphasizes the importance of IT professionals loving both technology and the business, creating roadmaps that align with business goals, and utilizing frameworks like Charlie Feld's approach. About the Guest:Cisco Sanchez is Senior Vice President and Chief Information Officer for Qualcomm Incorporated. As the leader of Qualcomm’s global IT organization, Cisco is responsible for leading the strategic direction for IT infrastructure, Information Security & Risk Management, Cyber Resiliency, Enterprise Applications, and End User Productivity solutions. Cisco is also responsible for driving large scale Pre-Silicon, Post Silicon and Enterprise-wide digital transformation initiatives improving Qualcomm’s agility, leverage, efficiency and security. He collaborates with the executive and business unit leadership and focuses on enabling forward-looking innovative technology solutions to achieve Qualcomm’s vision and deliver strategic value.Guest Highlight:"We love technology. I love technology. I'm a developer, but we should also love the business and understand it thoroughly. So when I first came in, my goal was to not make drastic changes, but understand the business to the best ability possible. I use a framework that looks at the models and try to understand, here's what the business does, here's how it does it, the technology underneath, here's how the enablement activity works. And I think by doing that, it gives you a different, deeper perspective of how the business is interacting and what they do.”Timestamps:*(03:30) - The Role of AI in Modern IT*(09:10) - Frameworks for Business-First IT*(17:50) - Selling the Vision*(18:50) - AI Innovations at Qualcomm*(23:30) - The Convergence of IoT and AILinks & Resources:Ian Faison on LinkedIn: www.linkedin.com/in/ianfaisonCisco Sanchez on LinkedIn: www.linkedin.com/in/ciscosanchezLearn more about Qualcomm: www.qualcomm.comHungry for more tech talk? Check out these past episodes:Ep 52 - Empowering Citizen Developers and Reshaping Business with AIEp 51 - Modernizing Legacy Systems with AIEp 50 - Powerful Partnerships That Push CIOs to the Next LevelLearn more about Caspian Studios: www.caspianstudios.comCan’t get enough AI? Check out The New Automation Mindset Podcast for more in-depth conversations about strategies leadership in AI, automation, and orchestration. Brought to you by the automation experts at Workato. Start Listening: www.workato.com/podcast Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Carter Busse, CIO at Workato, brings over 20 years of IT leadership to the conversation. He delves into how AI is transforming business processes and empowering citizen developers to leverage automation effectively. Carter emphasizes the importance of a secure infrastructure for innovation and shares insights on modernizing data management. The discussion highlights the role of AI in streamlining workflows, the critical partnerships between IT and business, and the evolving responsibilities of CIOs in this new automation landscape.

In this episode, Sheila Anderson, CIO at Aflac, discusses how the company is using AI to modernize while handling legacy systems. Sheila highlights key initiatives such as digital claims processing, establishing an AI center of excellence, and transforming internal operations.About the Guest:Shelia Anderson is an information technology executive with extensive Fortune 100 CIO, services, and consulting experience, particularly in Financial Services and Insurance. Partnering with C-level stakeholders, she drives business change and digitally enables organizations through multi-million dollar technology strategies, agile development, and support initiatives for applications and infrastructure. She is well-versed in a range of technologies, from legacy systems to cloud, AI, and LLMs, focusing on maturing organizations through cloud migration, agile transformation, and digital enablement. With a significant passion and proven results in mentoring and developing talent in STEM, supporting women in technology, and building exceptional teams, Shelia has demonstrated organizational leadership over 2000+ employees across multiple global locations and managed budgets exceeding $600 million.Guest Highlights:“[When it comes to AI] start with your business. Simple, really. Understand your business, your business challenges, and your business opportunities. Always start with ‘why’ and anything that you deliver from there, the closer you can tie the work that you're doing to the business value, the more successful both you and your company will be at the end of the day.”Timestamps:*(01:40) - Aflac’s AI Journey*(03:55) - AI at Scale: Transforming Aflac*(09:00) - Building Automation and Innovation into Culture *(26:15) - Leadership Insights and Advice*(31:15) - Future Trends and StrategiesLinks & Resources:Ian Faison on LinkedIn: www.linkedin.com/in/ianfaisonShelia Anderson on LinkedIn: www.linkedin.com/in/sheliaandersonLearn more about Aflac's services: www.aflac.comCheck out the My Special Aflac Duck®: myduck.sproutel.comHungry for more tech talk? Check out these past episodes:Ep 50 - Powerful Partnerships That Push CIOs to the Next LevelEp 49 - Investment Priorities for the Transformative CIOEp 48 - The Future of Employee ExperienceLearn more about Caspian Studios: www.caspianstudios.comCan’t get enough AI? Check out The New Automation Mindset Podcast for more in-depth conversations about strategies leadership in AI, automation, and orchestration. Brought to you by the automation experts at Workato. Start Listening: www.workato.com/podcast Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Just like the role of the CIO has transitioned from a back-office data manager to a business enabler, how CIOs build and maintain internal and external partnerships has also greatly evolved. In this episode, Madlin Sadler, COO of the International Rescue Committee, and Colleen Berube, CIO and SVP of Operations at Zendesk, draw insights from their own collaboration to talk about the many ways partnerships can be powerful—from bringing in new perspectives to providing resources and solutions—as well as share their advice on building strategic partnerships for today's CIO.---------Quotes“The need to have great partnerships with people who are helping us push our thinking has been more critical than ever… particularly for us, meaning that we transform and innovate in a way that I don't think we could if we didn't know what was out there and what the world was capable of achieving with us. Partnerships for us are really pushing us to the next level.” - Madlin Sadler, COO of the International Rescue Committee“Part of the value that you can bring as a technology leader is really not about the technology at all—it's about having the visibility to see what's happening in different parts of the business, and you can bring those things together and influence different thinking by looking more holistically at what could be happening in the company.” - Colleen Berube, CIO and SVP of Operations, Zendesk---------Time Stamps:* (1:46) Meet Madlin and Colleen, and learn about their roles* (6:38) How the role of CIO has evolved to include operations* (11:21) Emphasizing productivity in the hybrid workplace* (16:46) Why internal and external partnerships are important for success * (23:27) Secrets every CIO and exec should know* (24:53) Madlin and Colleen ask each other questions--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with Ian on LinkedInConnect with Madlin on LinkedInConnect with Colleen on LinkedInLearn more about the International Rescue CommitteeLearn more about ZendeskLearn more about Caspian Studios Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this discussion, Tim Chester, VP of IT and CIO at the University of Georgia, shares insights from over two decades in higher education. Carrie Rasmussen, CIO at Ceridian with 20 years in enterprise leadership, offers her expertise on budget management. They explore the delicate balance between innovation and cost-effectiveness, emphasize the importance of reallocation strategies during financial challenges, and discuss the necessity of investing in human capital and technology to thrive in hybrid work environments.

The competition to attract and retain talent remains fierce, and today’s leading CIOs understand that creating an employee experience model should be just as high of a priority as technology and innovation. In this episode, we’ve compiled advice from CIOs and technology leaders who are creating employee-centric cultures at their companies, and examine strategies used by successful organizations—from VMware to the Boston Red Sox—that keep employees engaged, productive, and happy.---------Quotes“The key is to offload work that doesn't require synchronous co-creation to the machine. Find ways to make that work readable, visible, doable, and extensible by the machine.” - Wendy Pfeiffer, CIO, Nutanix “You need to have a defined workflow that is the map of how work gets done across the organizations. Then, have some monitoring on them to make sure that you're continually reflecting and speeding yourselves up.” - Alex Hood, CPO, Asana“We've done a few things to mix it up a bit in town halls. For example, we've had people on the team kick off the meeting. We've had some people singing—some people play the guitar. We've even had some people singing and playing guitar at the same time. We always try to mix it up and have something interesting upfront.” - David Vidoni, VP of IT, Pegasystems “There's a tendency to throw human capital at problems. We're looking at ways where we can bring a lot more automation and hopefully, a lot more efficiency to how their particular jobs operate. This way, people can be better informed and able to leverage data that they've never had before—really make decisions that otherwise were historically time-consuming.” - Brian Shield, SVP and CTO, Boston Redsox.“If we can fundamentally change the culture and get into a place where people feel genuinely and sincerely delighted, surprised, and amazed by the experience of using technology, they will be more productive. They will feel good about who they work with and what they're doing.” - Jason Conyard, SVP and CIO, VMWare“We've been really focused on the onboarding experience because so many people boarded during the pandemic. We've been trying to keep our game up by making it very simple and seamless, especially when you're doing it from a remote perspective.” - Ginna Raahauge, EVP and CIO, Zayo Group“We get employees involved in the decision-making process. We want them to have a say in which tool, vendor, and features they like… We believe technology is now a utility and everybody needs to participate in the decision-making process.” - Prasad Ramakrishnan, SVP of IT and CIO, Freshworks“We can't just assume people coming in know how to be a technologist, or know the basics of tackling technology. We have to create a great employee experience before they start, the day they start, and all the way through.” - Carter Busse, CIO, Workato“Continuously learning about new technologies or new ways of working… that creates a resilient culture by default.” - Apratim Purakayastha, CTO, SkillSoft and SumTotal“If your team is happy and productive, that customer experience will resonate and other people in the organization will look to IT to help solve their problems rather than a potential blocker to getting things done.” - Johan Dowdy, Global Head of IT, Asana---------Time Stamps:* (1:45) Why it’s important to create less work about work* (8:05) Creative solutions to increase employee engagement* (11:50) Ideas for optimizing the employee onboarding process* (16:57) How to make employees feel like their voices are heard* (21:36) How to build resilience into the workplace culture --------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with Ian on LinkedInLearn more about Caspian Studios Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Key partnerships between CIOs and their internal departments are evolving rapidly, creating new ways of working and opening up new revenue streams. In this episode, we talk to Adam Glick, CISO at SimpliSafe, and Marc Linster, CTO at EDB, about where they see relationships with CIOs going in the future and ask them their secrets for success when it comes to cloud infrastructure, data security, and more. ---------Quotes“Where you're going to see a big separation between organizations is how they're wielding technology, so the CIO has a really large task. They're most successful when they're thinking about the needs of the business and the employee experience.” - Adam Glick, CISO, SimpliSafe“I see more and more the CIO becoming a facilitator of information. Yes, IT has to be managed in the right way securely, but it has to be accessible – it has to be usable.” - Marc Linster, CTO, EDB---------Time Stamps:* (1:47) Meet our guests, Marc & Adam* (6:40) How to strategize for creating cloud infrastructure * (9:30) Cloud security best practices for CIOs* (14:15) The CIOs role in strengthening data security* (18:35) How CIOs can help CTOs turn volumes of data into actionable insights* (20:42) What does the future role of the CIO look like?* (23:25) Working with other departments to improve the employee experience* (29:51)  Projects on the horizon for EDB and SimpliSafe* (33:06) Marc and Adam ask each other questions--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with Adam on LinkedInConnect with Marc on LinkedInLearn more about SimpliSafeLearn more about EDB Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The impact of today’s economic climate is felt everywhere – even in the CIO’s office. In this episode, we ask two leading CIOs how they save money on IT and talent while still producing results. You’ll hear from Jason Conyard, CIO at VMware, and Ginna Raahauge, EVP & CIO of Digital Transformation at Zayo Group, who discuss how to keep attrition in check and streamline and optimize your organizational costs, plus much more.---------Quotes“We're seeing interest rate changes. There are concerns about the availability of fuel and the impact of the cost of power around the world. I think that's going to probably color the 2nd half of the year and almost certainly into next year as well. Now, some people of course will look at that and they'll be concerned… but I also recognize that this presents an opportunity for companies to cut some of the sandbags that have been weighing down the balloon as organizations have grown. They've probably focused on transforming and not necessarily turning things off, or optimizing business processes. As we see that challenge ahead, it also creates that opportunity for us to streamline and optimize.” - Jason Conyard, CIO at VMware“Just because I can technically solve your problem doesn't mean I should solve it with technology. I think this does go back to the old adage of systems, processes, and data. I think if we give more of our users, customers, and partners access to data insights, they can make different decisions around things. Then sometimes, you can even avoid some of the process of reengineering that takes a long time and a lot of energy, and it isn't even a system or a process that you need.” - Ginna Raahauge, EVP & CIO of Digital Transformation at Zayo Group---------Time Stamps:* (1:51) Meet our guests, Jason & Ginna* (4:07) New economic challenges facing CIOs in 2022* (11:04) Keeping attrition in check by improving the employee experience* (17:04) When should I use technology to improve employee productivity?* (21:53) Projects on the horizon for VMware and Zayo Group* (28:03) Secrets CIOs should know * (32:25) Lessons CIOs can learn from working in a startup  * (37:11) Jason and Ginna ask each other questions--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with Jason on LinkedInConnect with Ginna on LinkedInLearn more about VMwareLearn more about Zayo Group Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Darren Person, Global CIO at The NPD Group, and Max Chan, CIO at Avnet, share their insights about the use of AI in enterprise industries and reveal how to reap its benefits without breaking the bank. They address knowing when it is time to introduce AI, how to approach boards about it, how to leverage AI to drive employee experience and expand your business, and much more.---------Quotes“You cannot do AI or machine learning without good data. Don't ever think that AI is this black box that magically is going to solve all your problems. You have to go through the hard work, the iterations, the training of the models, testing the algorithm. Don't forget the importance that data is for this journey because without it, there's really no way to be successful and scale for your organization.” - Max Chan, CIO at Avnet“Data tells a story. It's our job to figure out what story that data tells, and then how to make sure that we are telling the right story with it. Like anything in statistics, you can use data in a variety of different ways. It’s about the quality of the data that really drives that story. All these tools will help you get there, but at the end of the day, you still need to make sure that the story that you tell is accurate, to the point, and it's understandable within the data as well.” - Darren Person, Global CIO at The NPD Group---------Time Stamps:* (1:53) Meet our guests, Max and Darren* (3:33) The current state of AI for enterprise B2B and B2C companies* (13:12) How to scale AI in your company* (21:40) The approach boards should take toward AI* (28:01) How to leverage AI to drive employee experience * (32:37) Secrets CIOs should know about data* (31:59) Max and Darren ask each other questions--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with Max on LinkedInConnect with Darren on LinkedInLearn more about The NPD GroupLearn more about Avnet Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today’s modern CIO is expected to do much more than just keep the lights on and make sure you can log in to your system. Join Sanjay Macwan, CIO and CISO at Vonage, and Harry Temkin, CIO at DriveWealth, as they discuss their evolving roles before revealing what makes an effective leadership model, including the main drivers behind employee productivity and retention.---------Quotes“CIOs should obsess about this every day: how do we make sure that our employees and company are able to do their job better? … So one of the things that I really obsess about is self-serve and automation. How do I create self-serve models through automation so that if you're a salesperson, he or she is able to get things done in a self-serve model and they don't have to ask for it on a regular basis?” - Sanjay Macwan, CIO and CISO at Vonage“From a retention standpoint, an employee that feels empowered and has the ability to make decisions and impact strategy is typically one that you keep for a very long time and feels very satisfied. They feel like they actually own something.” - Harry Temkin, CIO at DriveWealth ---------Time Stamps:* (2:01) Sanjay & Hary share more about their respective roles* (4:32) The next big projects coming out of Vonage and DriveWealth* (8:22) What drives employee retention (with examples) * (15:37) How automation can drive employee productivity* (22:17) How a customer-centric culture can influence innovation * (29:47) The evolving responsibilities of the modern CIO* (32:31) Sanjay and Harry ask each other questions* (38:40) Secrets more CIOs should know --------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with Sanjay on LinkedInConnect with Harry on LinkedInLearn more about VonageLearn more about DriveWealth Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.