Empowering Citizen Developers and Reshaping Business with AI with Carter Busse of Workato

6 snips

Jul 25, 2024

Carter Busse, CIO at Workato, brings over 20 years of IT leadership to the conversation. He delves into how AI is transforming business processes and empowering citizen developers to leverage automation effectively. Carter emphasizes the importance of a secure infrastructure for innovation and shares insights on modernizing data management. The discussion highlights the role of AI in streamlining workflows, the critical partnerships between IT and business, and the evolving responsibilities of CIOs in this new automation landscape.

Ask episode

Chapters

Transcript

Episode notes

Intro

00:00 • 2min

Empowering Citizen Developers

02:19 • 9min

Cultivating an Automation Mindset for Transformative Business Processes

11:06 • 3min

Streamlining Sales Processes Through AI Integration

13:53 • 2min

Empowering Citizen Developers Through AI Innovations

15:41 • 3min

Navigating Automation in Project Management

19:05 • 17min

Connecting the Dots: The Evolving Role of CIOs and CEOs in AI

36:31 • 3min

Carter Busse, CIO at Workato, explores how AI is reshaping business decisions and empowering citizen developers. With over 20 years of IT leadership experience, Carter shares real-world automation examples and advice on navigating point solution vendors, and also discusses orchestrating data across systems, democratizing automation, and future trends that will revolutionize the industry.

About the Guest:

Carter Busse, CIO at Workato, is one of the leading innovators in IT/Business partnerships in automation. An accomplished IT executive, Carter brings a rich history in technology, including leading IT during three IPOs—Excite@Home, Salesforce.com, and MobileIron. Carter was hired by Marc Benioff personally as employee #70 at Salesforce. Over the years, he has developed a specialty in constructing highly effective, collaborative teams (90+), executing business strategies, and driving revenue growth while reducing operating costs. Carter is a sought-after advisor of IT leaders around the country, a Bay Area Orbie CIO Award winner, and listed on the Forbes CIO Next list of the top 50 CIOs in the United States.

Guest Highlight:

“Architecture is key. Very key. So, you set up the right infrastructure in a secure place to let people iterate in a safe place—that takes a lot of architecture. You don't want stuff being put into production that these guys built and break. Who gets the first call? It's IT. So, I really feel like our role is changing from doing more building and more enabling and more architecture.”

Timestamps:

*(00:00) - Impact of AI on business decisions
*(04:15) - Empowering citizen developers
*(07:20) - Real-world automation examples
*(20:05) - Navigating point solution vendors
*(23:35) - Democratizing automation with training and metrics
*(31:15) - Future trends and CIO secrets

Links & Resources:

Ian Faison on LinkedIn: www.linkedin.com/in/ianfaison
Carter Busse on LinkedIn: www.linkedin.com/in/carterbusse
Learn more about Workato: www.workato.com
Hungry for more tech talk? Check out these past episodes:
- Ep 51 - Modernizing Legacy Systems with AI
- Ep 50 - Powerful Partnerships That Push CIOs to the Next Level
- Ep 49 - Investment Priorities for the Transformative CIO
Learn more about Caspian Studios: www.caspianstudios.com

Can’t get enough AI? Check out The New Automation Mindset Podcast for more in-depth conversations about strategies leadership in AI, automation, and orchestration. Brought to you by the automation experts at Workato.

Start Listening: www.workato.com/podcast

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.