Since its inception in 2017, Sema has been improving outcomes for users, companies, and developers by providing automated tools to assess code. During this episode, we are joined by Sema Founder and CEO, Matt Van Itallie. Matt discusses five reasons why you should know how much generative AI is used in your code, from the capacity to increase the quantity, quality, and maintainability to intellectual property risk. These also include exit risks. Next, we explore how this is detected, how it can be solved, and the advantages of looking at code. Next, we explore the origins of Sema and how Matt sourced his co-founders, consider his thoughts on open source, and why it matters to know how much generative AI is used in your code. Hear advice on where to begin, how much to prioritize precision, and why it is imperative to make generative AI your own. Tune in today to hear all this and more. Key Points From This Episode: Introducing Sema CEO and Founder Matt Van Itallie. How the work is distributed among different target customers: companies, financial and strategic buyers. Why Sema is language agnostic and what it does instead. Matt’s belief that the fundamental health of a software product depends on the team. Understanding key person risk and the concept of golden handcuffs. How Matt’s background set him up to easily understand the world of coding. Why the combination of manual implementation and automation via Sema is most effective. The process behind turning the idea into a product with the University of Michigan and a Founder from AngelList. Why he does not recommend using his approach. The single biggest focus: code inspection and due diligence. Using open source code and the risks involved. Five sets of reasons why it matters to know how much generative AI is used in your code. How this is detected and how it can be solved. Advice on where to begin, how precise to be, and more. Leveraging the expertise of Co-Founder Brendan Cody-Kenny to build Sema. Why it is imperative to make generative AI your own. Free advisory AI counsels that Matt and Sema have set up. 
 Links Mentioned in Today’s Episode: Matt Van Itallie on LinkedIn Matt Van Itallie on X [Matt Van Itallie Email](mvi@sema.com) Sema University of Michigan AngelList CoPilot Chad Pytel on LinkedIn thoughtbot thoughtbot on LinkedIn thoughtbot on X Giant Robots Smashing Into Other Giant Robots Podcast [Giant Robots Smashing Into Other Giant Robots Email](hosts@giantrobots.fm) Support Giant Robots Smashing Into Other Giant RobotsSupport Giant Robots Smashing Into Other Giant Robots

What if diagnosing complex joint disorders could be as precise and personalized as a fingerprint? Today, Will sits down with Nazgol Tavabi and Mohammadreza Movahhedi to discuss their journey of transforming cutting-edge research into a revolutionary AI-powered platform for diagnosing joint disorders. Nazgol and Mohammadreza are the co-founders of BonePixel, a healthcare startup focused on using AI and big data for the diagnosis and treatment planning of joint disorders. In our conversation, we unpack the origins of BonePixel, the challenges of building a healthcare startup, and how they are leveraging AI to make patient-specific treatment planning more accurate and efficient. Explore how its data-driven process facilitates decision-making for surgeons, how they were able to commercialize the software, and the positive impact it is making on patients’ lives. They share details about BonePixel’s current state of development, the regulatory hurdles, and their surgeon-centric approach to software development. We discuss the complexities of securing funding and their approach to fostering a healthy company culture. Gain insights into how they make their software inclusive, the ethical aspects of BonePixels development, why human involvement is crucial, and more. Join us to learn how BonePixel is transforming orthopedic care and pushing the boundaries of what’s possible with AI with Nazgol Tavabi and Mohammadreza Movahhedi! Key Points From This Episode: Background about the development of BonePixel’s innovative software. Learn about BonePixel and how it leverages data to improve decision-making. Hear about BonePixel’s research origins at Harvard Medical School. How Harvard Medical School is facilitating the commercialization of BonePixel. Uncover the role that machine learning and AI play in BonePixel’s software. Find out how their collaborators have acted as data sources for their models. They share details about upcoming features and software additions. Discover the core values of BonePixel that are driving its development. What got them interested in applying their research skills in healthcare. Explore the ethical considerations that need to be taken into account. Why human involvement during BonePixels implementation is vital. Hear their opinion on regulating the development of AI-based technologies. Lessons from their careers, final takeaways, and how to get in contact with them. Links Mentioned in Today’s Episode: BonePixel Nazgol Tavabi on LinkedIn Mohammadreza Movahhedi on LinkedIn Harvard Medical School Boston Children's Hospital VirtualHip Will Larry on X Will Larry on LinkedIn thoughtbot thoughtbot on LinkedIn thoughtbot on X Giant Robots Smashing Into Other Giant Robots Podcast Giant Robots Smashing Into Other Giant Robots Email Support Giant Robots Smashing Into Other Giant Robots Support Giant Robots Smashing Into Other Giant Robots

Is it time to rethink how we approach hiring? The traditional recruitment process often fails to capture the true potential of candidates, relying heavily on outdated methods like résumés and generic job descriptions. In this episode, Will sits down with Brian Glover, Co-founder and CEO of Previewed, to unpack the revolutionary interplay between technology and the recruitment sector. Previewed aims to revolutionize how job seekers connect with potential employers by allowing them to showcase their skills and experiences in a more personalized and impactful way. It leverages cutting-edge technology to create a platform that helps candidates stand out in a competitive job market, ensuring that everyone has a fair shot at landing their dream job. In our conversation, we discuss how the Previewed platform creates an immersive, streamlined, and intelligent solution for recruiters and candidates. Learn about the innovative technology behind Previewed’s platform and how it is revolutionizing the traditional recruitment landscape. Discover the inspiration behind Previewed, its approach to career life-cycle, and how it empowers the candidate. We unpack the company’s skill-based assessment method, the ‘gamification’ of recruitment tools, how Previewed’s platform helps with retention, identifying gaps in a candidate’s skills, and much more. Join us as we explore where AI meets talent acquisition and how it turns purpose into a career with Brian Glover. Tune in now! Key Points From This Episode: How he uses prayer and meditation to keep him grounded as an entrepreneur. Overcoming the mental hurdles of being a founder and business owner. Previewed’s platform and how it leverages AI to enhance the recruitment process. Issues in the traditional job search and hiring process that Previewed solves. Discover why aligning a candidate’s job description with their purpose is so vital. Reasons for Previewed’s skill-based method and how it assesses candidates. The benefits of Previewed’s skill-based approach for candidates and recruiters. Brian shares how his hustler background growing up led him to become an entrepreneur. Hear about Previewed’s roots and the many challenges he overcame starting it. Recommendations for budding entrepreneurs and what Brian is currently focusing on. Links Mentioned in Today’s Episode: Brian Glover on LinkedIn Previewed Will Larry on X Will Larry on LinkedIn Victoria Guido on X Victoria Guido on LinkedIn thoughtbot thoughtbot on LinkedIn thoughtbot on X Giant Robots Smashing Into Other Giant Robots Podcast [Giant Robots Smashing Into Other Giant Robots Email](hosts@giantrobots.fm) Support Giant Robots Smashing Into Other Giant RobotsSupport Giant Robots Smashing Into Other Giant Robots

Elie Rashbass, CEO & Co-founder of ScultureAI, leads a startup revolutionizing company culture through AI. He explores the alarming gap between how companies portray their culture and the reality experienced by employees. Elie discusses how AI can bridge this divide by coaching daily interactions, enhancing employee well-being and overall organizational success. He also shares insights into the unique features of ScultureAI, emphasizing behavior-driven design while ensuring privacy in AI-driven solutions.

By addressing the way that families hire, manage, and pay in-home care professionals, Clara Home Care is reimagining the way that home care is delivered in America, and Jon Levinson is at the helm. He joins us today to share his personal experiences with in-home care that led him to research the industry, identify the challenges, and co-found Clara. Hear how Jon was able to draw on his background in product management for TripAdvisor and Uber to pioneer his company, what it was like to develop early iterations of the product, and how all this resulted in creating the first-ever caregiver-specific payroll platform. We touch on finding the appropriate market, creating foundational code, and the importance of setting best practices to support scaling and changing. Jon also describes the critical role of thoughtbot in setting Clara Home Care up for scaling success. To finish, Jon shares some of the exciting opportunities that exist in the realm of care management, and how Clara is already taking advantage of them. Thanks for listening! Key Points From This Episode: Introducing Jon Levinson, Co-Founder and CEO at Clara Home Care. The role of thoughtbot in bringing Clara to life. A personal experience that led Jon to pioneer Clara Home Care. Results of researching the specific problems faced in the broader industry. His background in product management at TripAdvisor, Uber, and more. The engineer who became his technical co-founder. Fundraising choices and investment during his early journey. Three consumer problems that care agencies do not adequately address. Why using an agency is still beneficial in comparison to hiring independently. Developing the first version of the product. Identifying the opportunity to pioneer the first caregiver-specific payroll platform. The challenge of finding people seeking a caregiving product. Setting foundational code structured to scale and the role of Thoughtbot in this process. Reaching a critical mass by building a strong grounding through relationships. Balancing building the marketplace, solving discovery, and investing in caregiving technology. Flexible metrics for success in a given marketplace. Why caregivers still favor agencies over independent work. Understanding how emotionally taxing the caregiver coordination role can be. Features that support the relationship with long-term care insurance providers and care management. Links Mentioned in Today’s Episode: Jon Levinson on X Jon Levinson on LinkedIn [Jon Levinson Email](jon@clarahomecare.com) Clara Home Care Clara Home Care on Facebook Clara Home Care on LinkedIn Thoughtbot Will Larry on X Will Larry on LinkedIn Victoria Guido on X Victoria Guido on LinkedIn thoughtbot thoughtbot on LinkedIn thoughtbot on X Giant Robots Smashing Into Other Giant Robots Podcast [Giant Robots Smashing Into Other Giant Robots Email](hosts@giantrobots.fm) Support Giant Robots Smashing Into Other Giant RobotsSupport Giant Robots Smashing Into Other Giant Robots

In this episode of Giant Robots Smashing into Other Giant Robots (On Tour!), hosts Sami Birnbaum and Svenja Schäfer are joined by Karishma Gupta, the Founder and CEO of Eslando Circular Fashion. Eslando is a fashion company dedicated to changing the clothing industry through circular economy principles and textile recycling. Its mission is to simplify recycling and ensure compliance with EU regulations by connecting brands, consumers, and recyclers, fostering transparency and efficiency in the fashion industry. In today’s conversation, Karishma delves into her company’s innovative Digital Product Passport and how it’s revolutionizing the fashion and textile industries. We discuss how her company helps the right material get to the right recycler using data and leveraging AI to map the process. Tune in to explore how the circular economy applies to the fashion industry, the current recycling gaps, what motivates fashion brands to be more sustainable, and how Eslando is reducing the carbon footprint of the textile supply chain! Key Points From This Episode: Background on Karishma and what led her to start a tech company. How recycling in fashion differs from other industries that recycle. An outline of the biggest recycling hurdles facing the fashion industry. The complex range of materials in clothes and the problems they create. Karishma’s transition from the fashion industry to founding a tech-based company. Some of the materials in clothes that are endlessly recyclable. Details about the Digital Product Passport and what it offers the supply chain. Benefits and costs of sustainable regulations and solutions for fashion brands. Ways that Eslando is monetizing its various solutions. The value proposition the Digital Product Passport offers consumers. How long it took to create and build a workable prototype. What Karishma has planned for the future of Eslando Circular Fashion. Links Mentioned in Today’s Episode: Karishma Gupta on LinkedIn Karishma Gupta on X Eslando Circular Fashion Innovate UK Carbon13 Sami Birnbaum Sami Birnbaum on LinkedIn [Svenja Schäfer](svenjaschaefer.com) Svenja Schäfer on LinkedIn Will Larry on X Will Larry on LinkedIn Victoria Guido on X Victoria Guido on LinkedIn thoughtbot thoughtbot on LinkedIn thoughtbot on X Giant Robots Smashing Into Other Giant Robots Podcast [Giant Robots Smashing Into Other Giant Robots Email](hosts@giantrobots.fm) Support Giant Robots Smashing Into Other Giant RobotsSupport Giant Robots Smashing Into Other Giant Robots

Giant Robots On Tour Hosts Sami Birnbaum and Jared Turner introduce Sheng-Hung Lee, a designer, PhD researcher at MIT AgeLab, and board director at the Industrial Designers Society of America. Sheng-Hung shares his journey into design and engineering, emphasizing the importance of interpreting signals in design and the evolving role of designers from problem-solvers to culture shapers. He discusses how designers must now consider broader, systematic issues such as climate change and aging. Sheng-Hung explains that design is a teachable and essential life skill, highlighting the significance of personal experiences and failures in learning design. He elaborates on the concept of signals, explaining that they represent different perspectives and interpretations in design, which are crucial in addressing complex problems. The conversation shifts to practical design applications and Sheng-Hung's work in smart homes for aging populations. He discusses the integration of various smart systems and the importance of designing for different life stages rather than specific age groups. Jared and Sami also engage Sheng-Hung in discussing the worst and best-designed products, where Sheng-Hung mentions his initial skepticism but eventual appreciation for facial recognition technology. MIT AgeLab Industrial Designers Society of America Follow Sheng-Hung Lee on LinkedIn. Visit his website: shenghunglee.com. Follow thoughtbot on X or LinkedIn. Transcript:  SAMI: Hello again, and this is The Giant Robots Smashing Into Other Giant Robots podcast, the Giant Robots On Tour Series coming to you from Europe, West Asia, and Africa, where we explore the design, development, and business of great products. I'm your host, Sami Birnbaum. JARED: And I'm your other host, Jared Turner. SAMI: If you are wondering, which you might have been for a while now, where are Will or Victoria, well, make sure you find one of our previous podcasts where we introduce the Giant Robots on Tour Series, and you'll understand why you're hearing myself and Jared a little bit more frequently than before. In that podcast, we throw random icebreakers at each other, and we find out that Svenja does not like online banking. And if you haven't listened to our previous podcast with our guest, Ishani, check that out as quick as you can and find out why AI is compared to babies. Joining us today is Sheng-Hung Lee, a Designer and PhD Researcher at MIT AgeLab and Board Director at the Industrial Designers Society of America. Sheng-Hung, I'm going to level with you. I've done my research. I've done my due diligence on the guests that we have on this podcast, and I'm exhausted. SHENG-HUNG: [laughs] SAMI: I've looked through your own website, and I've read as much as I can find about you. And between education, experience, awards, scholarships, there is an incredible amount of things that you're involved in that you get up to. And it really wasn't good for my own self-esteem just to see how much you have going on. SHENG-HUNG: [laughs] SAMI: Jared, a question for you first. Bear in mind, the only thing I've ever been awarded is my own driving license. So, our guest, Sheng-Hung, how many awards do you think he has currently listed on his website? Give a guess. JARED: Oh gosh, I remember looking at the page, and I remember having to scroll. SAMI: [laughs] Yeah, you had to scroll. JARED: Let's pick 33. SAMI: 33. Do you know what? It's not even close. Okay, he's nearly double that. So, he's up at 60 awards that are currently listed. So, we're talking about a guest that you guys do not want to miss. And you want to make sure that you get into this conversation. I always like to go back to the start with my guests. So, everyone has a story. And I'm interested, Sheng-Hung, in your journey and what led you into the world of design and engineering. SHENG-HUNG: My personal definition of design is, like, decoding signals. So, everything in our lives, like, we have different types of signals. How do we interpret the signal? How do we, like, understand, or perceive different types of signals in our lives? And I feel design is more like...not just creation. It is creation, for sure, but also about curation. I feel like, for me, problem-solving or, like, problem-defining is really interesting. And especially you mentioned, like, my very early stage as a designer, the reason I submitted my work to get an award is because I want to show my problem-solving skill. And I realize nowadays, like, the problem is too complicated. It's not just about solving problems, right? I mean, I feel design is more bigger than that, especially now most of the problems are systematic and complex. Climate change, right? Like, you think about aging, and you think about all this, like, sustainable issues. I feel like designers, like, for me, starting from problem solver, as engineer, and now more I've become like a translator, curator, or even, like, a culture shaper. How do you shape the culture you want, right? Especially now, like, AI it's just, like...that really let me rethink about my role as designer, you know, because everyone can have tons of ideas, but the truth is, like, we have so many ideas, but do you know what good taste is about? Do you know what the good qualities of life's about? So, you have to have some personal experiences to really help people to understand or curate the vision in the future. SAMI: That's really interesting. I struggle to dress my kids in the morning from a design perspective, right? I don't get colors, and I don't understand necessarily how they match and how to get things working. In fact, sometimes I'll dress my kids only to find that my wife has redressed the kids. Things are that bad at home. Do you think then design is something which can be taught, or is it something, like, innate? Is it something, in your own experiences, that it's kind of part of your nature? So, you see the world differently to someone like myself or Jared sees the world. Or could that be something which we could pick up on, you know, and learn about? SHENG-HUNG: Yeah, I definitely think design can be teachable. It's skillable. And I feel like, yeah, people talk about this is, like, a hardcore skill. It's a soft skill. No, I think design is a life skill. It's a human skill. So, that includes like, for example, like, yeah, how do you choose the color? How do you choose the clothes for kids? But also about, like, how do you celebrate the quality of lives, right? How do you, like, have better, like, qualities? And I feel like, I don't know, life skill means, like, team building, creative leadership, knows people, listening to people. And, for me, that's part of design because you're decoding different signals. You understand your life. You perceive different types of noises. Or how do you resonate with other people? And that's a life skill, I think. And I also feel most of the design skills I learned is actually not from school. It's from, like, personal life failure [laughs]. SAMI: That's really interesting. I just want to jump in because I don't know if I fully understand what you mean by signals. Can you just elaborate on that a little bit more? And then, I will bring you back up on personal failures. SHENG-HUNG: Signal is like different ways of seeing things, right? So, for example, like, if I go to wait in line for a free bagel, right? You share this with your friends. What I see is it's a free bagel. But what my friends see is like, oh, probably, like, I don't need to wait in line and so many challenges. You know, I have to, like, oh, why should I get this? But I see very clearly I want a free bagel. So, these are different. It's the same thing but different message mixed up, right? And then, for me, I see design, like, it happens every day. It's a life skill. For example, like, I saw the challenges, but what if we think another perspective to rethink about what kind of challenge [inaudible 06:38] or reframe the right questions, right? And all this, like, mixed all together, it feels like it's not just about drawing beautiful sketches or rendering sexy, you know, ideas. It's all about, like, how do you frame these challenges? How do you look at this? Can you see the question from social aspect, from cultural aspect, or you just see this as a solution-driven approach? JARED: In some cases, I feel, there is an element of subjectivity to the designs, but then we also want to measure the success of a design. Do you have any tips for, like, how you go about putting numbers to what defines success for a particular design? SHENG-HUNG: This is such a great question, especially now my research focus is really on services, you know, service design, experience design. Like, how do you quantify this, right? For example, three of us we go to the restaurant, and I feel it's really, really great restaurant. And probably some people feel no, that's not really great. And then, how do we quantify this, right? And then, I feel it's sometimes, like, really by personal preferences. It's hard to measure. Maybe there will be some sort of, like, a principle direction or criteria we can follow, so, for example, service quality metrics or something, like, based on people's life experiences. I feel it's hard to measure, especially now the design challenge the question it's really complicated. Some people talk about demographic. How do you, like, [inaudible 08:09] design? Like, for example, a participant design process, right? Or, like, inclusiveness. People talk about equity, power, power dynamic. And I think it's less of a measure or quantify. It's more about do you show your respect? Can we be more inclusive in this process? Can we really engage or integrate multiple voices in this design process? And I feel like that kind of shows the flexibility, also, the real flexibility of the design, not just that, oh, we look for one single solution. Because, most of the time, we actually want to design for a solution, but, actually, I feel now the shift is from we try to build the condition to let people land on this condition and solve the problem. So, in the end, we'll be like, yeah, we landed here, and we can solve the problem together collectively. So, something I feel a little bit different, but that's a great question. It's open-ended. Yeah. JARED: Yeah. Thank you. There's a lot to think about there. I want to bring it back to failure because this is something I think about a lot in terms of teaching and learning from history versus learning from your own failure. We have, like, thousands of years of history of failure. You think we have made all the mistakes already, and, oh, it should be easy, right? All we need to do is teach all of the young generation about all of this failure, and then they'll remember not to do it. But in reality, it doesn't really work that way. I find the strength of the argument is oftentimes weak compared to failing yourself and really deeply learning that lesson. I'm curious about your thoughts on that. And then, I'm also curious to hear about some of your, let's call them, best failures. SHENG-HUNG: I personally feel like people fail. They fail forward, not backward. So, even if you fail, you move a little bit. It depends on how crazy, right, and how fast you fail. It's an iterative process. The reason I say learning from failure because from traditional Asian family, Asian students, right? Probably in the past, I would say I raised my hand. I want to learn, or I ask senior people. I want to learn. But, actually, more than that, it says, "I want to experience. I want to be part of it," right? So, you're not becoming the manager because you learn to become a...no, you're in that position, and you learn to be a manager. So, I learned that mindset when I worked at IDEO. And one of the senior design directors told me, "No, you should say, 'I want to experience.'" So, that means that you have fully immersed experiences. And one of the best examples for me is that the first two years I worked at IDEO and IDEO Asia, supporting projects in Tokyo, Shanghai, Singapore offices, and sometimes European, like, office work; the first two years, my confidence almost collapsed. I have to collect my confidence. It's so hard because I'm eager to learn so many things. I didn't beat myself. And then, after two years, I met an amazing, like, design mentor. And I started the things I'm good at as product designer, a tangible designer. I start as product-focused and thinking about whole design process. And then, I start to collect my confidence. And I realized every single project at IDEO or in my life it's a vehicle, you know. And then, you always connect the dots when you're looking backwards. And you realize, oh, this is failure. Let me know what do you mean by client management? What do you mean by, like, teamworking? Because everyone is from so diverse background. And everyone says, "I'm a designer," but they have different interpretation. And how do you communicate it, right? And how do you keep the conversation transparent and also effective, and how do you empower people? And I feel because of that connect the dots process, also, all the things I want to learn, I want to experience it really helps me to grow at the third year or second year in IDEO. And that really makes me think about, oh, wow, I didn't know. I failed completely. And that's really healthy, for me, because you become very strong. At some point, I started to realize, oh, what do you mean by...what does it mean by design consultancy business? What we can sell. Where's our capacity, our limitation? You know, other than just, oh, everything's, like, imaginative conceptual. I kind of know what happened, and I know the boundary. And I know how can I empower people and also the client. SAMI: Yeah, embracing failure is a real strength. At thoughtbot, we kind of...if we're developing products and we're, let's say, designing or coding, whether websites or applications, we have this concept of failing fast. So, the faster you can fail, the quicker you can iterate towards the right solution. And that's something which is difficult to embrace because the first time you do it, I want this to be perfect, and I want to build it in the way that it works. But, actually, you'll spend a lot of time trying to get towards that perfection, and it's much better to ship faster, fail faster, and then get towards the solution. I noticed as well that...well, I read that the one thing you've been recently working on is designed for the aging population, so more specifically, smart homes for the aging populations. Shout out to my parents if they're looking for a smart home. Sorry, mom and dad. SHENG-HUNG: [laughs] SAMI: I've always found, especially my generation, so I'm about...I'm not about; I am 32 years [chuckles] old. So yeah, there's always been, like, a big gap between kind of my generation, the way we've engaged with technology products, the way my parents' generation have been able to. And I imagine a future where my kids are running around in VR headsets, and I'm still, you know, using a basic laptop. I would love to know more about your work kind of in this area and designing for a different sector of the population. SHENG-HUNG: My master thesis and my master project is focused on redesigning, like, smart footwear for aging population, and then that's part of the smart home ecosystem. And I was actually impressed and surprised. It's like most of the sponsors or clients we talk about, like, people [inaudible 14:38] to think about just the product level, so smart like [inaudible 14:43], smart like a door, or smart like, you know, like a bed or a smart, like, alarm clock. People start to think about how can we integrate all this system together? Because, like, for example, if you bought Amazon, you know, versus Apple and all these different devices, the platform is really a problem because the products cannot communicate with each other. And we want to make sure all the products can communicate and support you, or, like, they can at least receive your data or information to give the appropriate response. So, the smart home project starts to think about from ideas to become more like platform integration. IKEA is the best example, right? Like, I think two years ago, they talk about, yeah, they launched their first app, right? Everything is, yeah, it seems like, oh, what's the big deal about this, right? No, but you think of this from the intention perspective to actually connect the whole system together because they want to make sure their internal designer, developer they really can think through their own internal system to make sure everything's connected, interconnected, not just, oh, you do a part of this. We sell this to a certain Asian, and it didn't really connect. So, I feel like when we designed it, it's really from the system perspective to talk about a smart home. And then, regarding of, like, design across [inaudible 16:04] generation, that's really important, actually, because especially now I'm focused on design for retirement. And I shifted to design for longevity. And then, the cool thing about this is, like, we think about our life in terms of age, but, actually, now we need to think about our life in terms of different life stages, different lifestyle. The book called "Stage (Not Age)", means, like, now we cannot even describe people above 100 years old or 85 years. So, we call them future hood, right? So, like, different life stages. And I feel like that really impacts, as designers, the way we design products or interfaces, right? And it has to evolve with people. When you say, for example, if we have, like, a smart, like, a robot in our home, they have to know your personal routine. And you kind of grow, right? For example, oh, I get older. I move slower, or my mobility is different, and it changes. How does that mean to our product or our smart services? And I feel like across different generations, it's really thinking about design for different people in different life stages. And that's really important, not just about financial planning or about your future education, family, community, right? Now people are probably thinking about aging in place. My parents just bought a second home. They're thinking about retirement life. And so, these are things that really impact all aspects of life. And I feel like the idea of one solution for all the era is kind of over because we have to think about not just one solution, multiple solution tailor-made for multiple different people in different life stages. MID-ROLL AD: Are you an entrepreneur or start-up founder looking to gain confidence in the way forward for your idea? At thoughtbot, we know you’re tight on time and investment, which is why we’ve created targeted 1-hour remote workshops to help you develop a concrete plan for your product’s next steps. Over four interactive sessions, we work with you on research, product design sprint, critical path, and presentation prep so that you and your team are better equipped with the skills and knowledge for success. Find out how we can help you move the needle at: tbot.io/entrepreneurs. JARED: And, Sheng-Hung, in one of your articles that I was reading about design for longevity, you sort of say that design for aging isn't just about designing for older people, but rather, I think one of your colleagues asked this question, which I really liked, which is, how can inclusive methods build elegant design solutions that work for all? And I find that a really aspirational goal. But one of the things, say, at thoughtbot, when they're building a product, so we often talk about targeting a specific niche or a specific user base because then we can really optimize for them. And so, you're designing something that's elegant, and that works for all. It doesn't sound very easy. It sounds like a good challenge. And I'm curious about how do you go about that, and do you have any examples you can you can share? SHENG-HUNG: Design for all elegantly also seamlessly. Optimize everyone's needs or, like, design process. I feel...because my topic is focused on financial planning, right? And I think about everyone's income level is different. Their investable income asset is also different. We have a different situation, right? Our family issue, the healthcare condition is also different. And I feel like that, also, if we look at this question, we should think about, okay, how do we define design for all, right? Is it universal design, or is it inclusive design? I think there are definitely some, like, basic or fundamental, like, foundation or criteria we need to meet. Like, for example, human-centered, right? Or, like, we think about accessibility for certain technology. What's the threshold for a certain way of use the technology or product? That could be, like, a universal or, like, basic. Like I said, people's life stages are so different. And can we really make sure our product or interfaces is always dynamic, always change? Design for transformation, right? And I feel the ideas of changing is kind of scaring for most people. Because you don't want to, like, you woke up, and you realize your iPhone just update the whole interfaces, and you suddenly don't know how to use it [laughs]. It changed too dramatically. What I mean by change is like, it's a gradual integration process. And I feel that's kind of beautiful. Like, for example, the way I use my bicycle, the biking, right? They can ultimately adjust my speed, recharging, or understand my personal preferences. That could be something I think is powerful for future for providing the right solution, yeah. But also, it's a benefit of this, but also, there's downsides. Like, maybe because of that, we all live our own personal bubbles pretty well, right? Like, oh, yeah, yeah, I read a newspaper. No, you read the newspaper that I curated for you. So, somehow, the information started different [laughs]. So, there's a gap, but I don't know. It's very cool. It's very great, great question. I think there's still...I don't have the exact same answer, but I feel that could be potential for now. Yeah. JARED: Yeah, I really like that. So, it's not just a one-size-fits-all-all, but, like, it's a sort of an elegant transformation over the course of someone's life. We've discussed a few different things like design for longevity. You touched on there, as we were speaking, human-centered design. I know you've made a distinction of humanity-centered design as well, and there's also life-centered design. I wonder if you could give us and our listeners a little rapid-fire explainer of each of them. SHENG-HUNG: Like, when we talk about human-centered design, right? Like, it's, like, a buzzword. And everyone talks about HCD, and most people think, oh, if you got a post-it note, you're, like, a HCD designer. No, like, what does that mean, right [laughs]? It's very cliché. And they're like, oh, yeah, all these, like, HCD designers bring the post-it notes with Sharpies and go to facilitate tons of workshops, and they sit and know people. And I feel it's more than that, right? Human-centered is really, like, put yourself, designers, in the shoes of clients, users, customers, and participants to know their needs, their desire and address their pain point. And I think for human-centered design like Don Norman said in his latest book, it's not just about design as a discipline. It also covers, like, politics, covers, like, ethical issue, culture. It's broader. And, for me, the simplest version is, like, you design with care. You design with human temperature. We create technology with human temperature. That means that we're now for this technology to [inaudible 23:13] technology. We know why we need that technology. So, for example, if you provide the, like, the cell phone to the developing countries, you probably don't want to send, like, the latest cell phone. You want to send them, like, the adequate technology. What I mean by that is like, it's very, like, stereotype, but I'm trying to explain the idea is like, oh, Nokia could be a great option at this point, for example. You can communicate. You don't need, like, crazy, like, AR VR function. You at least can communicate. So, it's adequate. I think that kind of lens is, like, you think about the culture, the needs, economic, social status. And then, you can start to move on and upgrade the devices. And I feel like life-centered is even broader. It's like, can you design something to the lens of cats, your pets, your animals? So, it's really like, it's really...it sounds a little bit like a speculative design. But the truth is, like, we can shift our perspective to different kinds of species, cross-species, not just focus on human, because everything we design definitely starts from also for a human being. But now life-centered is like, it's longer, broader. And then, for me, it also means like, we just talk about life-centered. It's like, really think through all different stages of life, not just, like, focus on one single age or a single stage, too specific, too narrow. It's, like, broader. So, when we talk about life-centered design, LCD, we really think about a lot of different systems, framework. What's the model we can follow? You know, so we're also thinking about policy, about power dynamic, government, ethical issues. So, this, I think, like, it's broader, and it's really large. Sometimes it's pretty vague, for sure. We have to use some cases or really think about in different contexts. Context is really important, designed for different contextual knowledges and needs. SAMI: Yeah, I think that is actually a really helpful understanding. Myself I don't know anything about those concepts, so to kind of get that theoretical understanding and explanation from yourself is really helpful. In a more practical sense, I have a question, which is a very selfish question. The reason it's a selfish question is because I want to know what do you think? When you look at the world through your designer lenses, what do you think is the worst-designed product you've ever seen or come across? And I think I know the answer to this. I think there is a right answer. While you have a think, I'll share my answer. I don't know if you have this because you said you're based in Boston at the moment. And I'm showing you because we're on camera, but I will describe it to the listeners as well is what they've done with bottles now is when you open, like, a Coke bottle, for example, all other beverages are available...Coke, if you want to sponsor us [laughter], we're happy just to mention you. When you take the bottle cap off, it's now connected to the top of the bottle. So, someone has decided...now, I understand the reason behind it. They're saying that it's for recycling. So, when you throw your bottle away, make sure the cap goes with the bottle. But someone has sat there, and they've designed the bottles. So, when you take off the cap, it's still connected to the top of the bottle. And countless times, I'm either pouring into a cup or pouring into my mouth. And that cap is getting in the way. So, the liquid kind of goes into that cap, and it spills on me, or it spills on the table. This is an absolute design failure, a catastrophe in my eyes. That's my worst design that I've come across in real life. Do you have anything you can think of that you look at, and you're like, who designed this? SHENG-HUNG: This is such a great example because I did have similar experiences when I went to Milan Design Week last year. All the plastic bottle is, like, connected. The cap connects with the bottle. And I didn't know that it's on purpose at the very beginning. I thought, how come it's, like, connected? I want to take it out because it's easier for me to drink. And I realized it's not just this one; all of them is the same [laughs]. Yeah, that's a great example. I think, for me, design for failure adapter, for example, you know, adapter, like dongle, right? Like, we have so many different...this guy HDMI cable, the cable for iPhone, and the magnet for my Apple MacBook Pro. That's painful because you try to find, like, when you go to, like, a talk or a speech or try to present something, I think, for me, the easiest way is, like, AirPlay, right, Wi-Fi or Bluetooth to connect to the projector. But in reality, you always need this HDMI cable. And this guy connects with my Mac. There's some problem. It depends on...now I always bring my adapter with me. It's just like, we have that [inaudible 28:04] like, you know, it almost, like, very frequently, if we're meeting, you have to show your screen. How can we design less physical but it's user-friendly, right? People use Mac. People use Apple, use, like, Microsoft. How do you design something like a universal adaptable to everyones, just sharing screen? This is what I need. So, I think this could be one bad design, I think, at this moment [laughs]. SAMI: Yeah, that's a great example as well, and so frustrating. And I wonder if it's, like, a money-making scheme, you know, everyone has their own chargers. And that's a way kind of they make some income as well on the side. Jared, what have you seen in the world? What's your pet peeve? What really grinds your gears? JARED: This was easy for me. It came to me straight away. Any door that has a handle that you can wrap your hand around which signifies it should be pulled that is push. It's just, I mean, what is going on there? It drives me bonkers. SHENG-HUNG: [laughs] SAMI: That is brilliant. I think it's only fair if we flip the question, right? And then, we say, what's the best thing you've seen designed, right? There must be something out there where you've gone, "Oh, that is so useful. That makes so much sense. Why haven't we done that until now?" And have you kind of...I guess this is for Sheng-Hung, like, have you got any inspiration from that sort of thing? SHENG-HUNG: I have to be honest. Like, I really feel like in the past, I'm kind of scared about, like, use your face to unlock your phone. But the more I use it, I feel like, oh my God, this is so convenient. You just look at it. I know it's a bit scary because they have all your biometric data information. I know even you protect under the regular law, but still, I feel like, yeah, it's so seamless connected. And I feel maybe the better answer is like, I feel a great design is, like, to reduce the friction between the transition of devices by devices, right? So, for me, I mean, so interface by interface. So, when I share the data on my phone, what does that mean? From phone to my computer or phone to other people, right? All the different interfaces changing. The less friction, the better. I feel seamless connected. So, you know, AirDrop, super convenient, photos, videos with people, Mac users. But what does that mean for, like, Windows users, right? And so, every platform has their own, like, spec, or criteria. And I feel if the user can feel the seamless friction between these interfaces, for me, that could be a great design solution. JARED: I love that answer. And I love that description of reducing friction. It reminds me a little bit of, I think, my favorite book on UX is by Steve Krug, which is "Don't Make Me Think." And it's just all about doing the simplest thing, reducing confusion, overcoming objections, and reducing friction. So, I really love that. I do have an answer for this one as well. It's a little bit selfish or focused on my own life. So, I have a dog. She's a Welsh Terrier called Rosie. She's just turned one. Whenever we used to go out, you've got to take water for her if it's a hot day. I always used to take a bottle, whether you could unscrew the top or not, I'm not sure, Sami, and, like, a little bowl to put that in, or you use your hands. And, invariably, she's not going to drink all of the water, so you've got waste. You throw that out. The bag gets wet, all of that. Someone has designed this really cool bottle where the top is actually the bowl. It's an all-in-one. And you press a button; the water goes into the bowl. She drinks. Whatever's left, you press the button again, turn it upright. And the water just flows back in into the rest of the bottle. It's such a simple thing. But, like you say, it just reduces that friction. Anytime a problem no longer exists, manual to automatic cars, fight me, I'm all for it. Well, that's a problem solved. That's less friction. That's beauty in the world. SAMI: Yeah, I think it's amazing. When you think about these examples, it really brings out how much of an impact design has. So, you can have the best product in the world, but if you don't get that frictionless design, or you don't get that design that's going to really bring that improvement, it's going to be difficult to make that product a success. And I think there's some, like, when I think about leaders and innovators in this kind of space, so I know you already mentioned IKEA and I think of Apple. And I don't know the answer to this, and maybe our listeners also wonder, like, how do these companies...they seem to keep getting it right. No matter what happens, they seem to set the trends, and they get their design spot-on, and they innovate in that space. How are they so successful in their design? SHENG-HUNG: I think a recent example is like, you know, like, Apple just recently launched the Vision Pro, right? The XR, the goggles. And put the demo time 30 minutes to get in-store experiences. You're booking the demo time with them, the 30 minutes. For me, I wrote an article about it. It is less about the goggle itself. It is about the whole experiences. The time you enter the store, right, and then you're waiting there, who guiding you? The Genius Bar people guiding you. You sit down. You have the prescription and your glasses that get measured, scan the QR code, and find the match [inaudible 33:35] pair of goggles that fit your [inaudible 33:37] of your face. And they put it on. They sit on the side, use the iPad to guiding you, and tell personal experiences or stories. These companies are very design-driven, vision-driven company. They really think about the whole experiences of users, right? And, for me, it's too pricey, for me, the product, obviously, right now. But I have very delightful, positive experiences because of that 30-minute demo. So, I kind of plant the seeds in my heart. Oh, if the second generation or something have discount, I would definitely want to get one for myself. Not really because...it's a great design for sure, but also, the impression I have. And I feel that really, really, like, make a difference, right? It's tiny. It's very subtle. They can, "No, we don't have, like, demo experiences." They can just purely sell the product. But I think they sell something bigger than just product. Branding user experiences, delightful experiences. And I can really feel that, and that's really powerful in the end. JARED: Do you think that that sort of level of design is limited to the companies that can afford it like the big names? Like, obviously, there is a cost dedicated to having the time and to putting the resources to that. Is it always just going to be the big players, or are there things we can do to democratize that availability for the startups, for the SMEs? SHENG-HUNG: I actually think it's about a company's culture. So, another example I would love to share is, like, when we did, like, an inspiration trip in Tokyo, and there's a very famous, like, chain bookstore called Tsutaya bookstore or Tsutaya electrics. So, to my surprise, like, yeah, it's a big bookstore, and we probably think bookstore selling books. No, they're actually selling a lifestyle. So, for example, like, if I want to buy the book around how to use a camera, right, the way they curate it, it's like, yeah, we do have the books around camera, but also, we'll put the real camera, like, near the book. So, they curate the whole experiences. You flip the book. Oh, this is so cool. Thanks, I want to try it. You probably, in the end, you got both. So, very interesting and also very human-centered, like, retail experiences. Why did I say culture? Because when I entered the store, I asked for one book I was looking for. The staff came to me, and she bring two books to me. One is the book I want, unpack. And one is the book...it's the same book, but without the plastic cover. It's brand new. And why she brought two books to me because if I want to buy this book, I not only read inside, but also, I can just get the new one with me to check out. And this is so subtle, right? Because they're not just bringing you, like, the sample. They also bring the final product with you. So, I feel that kind of culture is, like, very strong, customer-centered, think about your needs, think about your next step. So, they kind of plan ahead, and this is so strong message to me. Oh my God, this is such a great design culture, or at least a human-centered culture to think about my needs, my decision-making process. So, I feel connected with that, and I feel like, yes, they have money, but also, like, they really cultivate that culture within the...not just...they also send a message to their customers. SAMI: I feel like, Sheng-Hung, we could speak to you for hours. I mean, you are opening my world and my eyes to a different world of design. I've got one final question for you before we wrap up that I wanted to cover. I've seen from your website, like, you've personally designed products. So, out of all the products you've either designed yourself or you've been involved with, what would you say, and could you describe for us your favorite product that you've designed yourself? SHENG-HUNG: I think my favorite product is, like, I help and re-design, like, Shanghai Library Innovation Space that, for me, is OMG. Oh my God. It's crazy. Like, one single team, my side project and collaborate with the full staff, librarian, the leadership team. What is powerful is, like, library for them in Shanghai, it's a local hub to connect the community and also to teach, to learn for the younger generation how to use the space. For sure, most people use that space for, like, self-studying, you know, activity and all this stuff. But, for me, like, it's so impactful because every single change that means a lot of impact because it's a public space. And also, it's really, really powerful. Like, you think about the decision-making process. You have to think about feasibility, viability, and also desirability, all things to connect together. And it's really hard, not easy process. It took me about a year-long project. And I'm really happy because, in the end, it's really from sketches, concept, prototyping models, all the way they rebuild, modify the design, integrated. And now the new library they build on another area of Shanghai is really based on this model and framework. I'm very happy, and I also feel like, yeah, design can make a positive impact. It's not like a concept. It's real. And it's nice. It's painful, but it's really satisfying, yeah [laughs]. SAMI: That's really cool when you get to a point where you've done something, and then you see people using what you've designed and, like, enjoying that space and benefiting from all that hard work that you've put into. I have to thank you so much for joining us and giving us time today on the Giant Robots On Tour Series of the Giant Robots Smashing Into Other Giant Robots podcast. Our listeners don't know, but you've had about two hours of sleep. SHENG-HUNG: [laughs] Yeah. SAMI: So, it's probably time for you to get back into bed yourself. But that is your dedication to us. It's been an incredible episode and an incredible chat. I finally understand why Jared does not like doors. I myself, you will understand if you see me in the street and I'm tearing a bottle cap off of a bottle, you'll understand why. And we need to sort Sheng-Hung out with more adapters with just a single charger for all his devices. If people want to get a hold of you, Sheng-Hung, where's the best place they can reach out after listening to this podcast? SHENG-HUNG: Yeah, definitely, you can reach out through my personal website portfolio. Yeah, shenghunglee.com. And I'm happy to respond and discuss about design-related topic. Thanks for having me on this podcast. It's very exciting, and hope we can create all the great stuff for our society. SAMI: Pleasure. There's always a challenge I give to my listeners at the end, and it normally is just please hit that subscribe button. Jared has promised me that he will do a shoey if we can double our subscribers by the end of the series. If you don't know what a shoey is, my only advice to you is do not Google it because you do not want to know. You can find notes and a complete transcript for this episode at giantrobots.fm. If you have any questions or comments, you can email us at hosts@giantrobots.fm. This podcast is brought to you by thoughtbot and produced and edited by Mandy Moore. Thanks for listening. See ya. AD: Did you know thoughtbot has a referral program? If you introduce us to someone looking for a design or development partner, we will compensate you if they decide to work with us. More info on our website at: tbot.io/referral. Or you can email us at: referrals@thoughtbot.com with any questions.Sponsored By:thoughtbot: Are you an entrepreneur or start-up founder looking to gain confidence in the way forward for your idea? At thoughtbot, we know you’re tight on time and investment, which is why we’ve created targeted 1-hour remote workshops to help you develop a concrete plan for your product’s next steps. Over four interactive sessions, we work with you on research, product design sprint, critical path, and presentation prep so that you and your team are better equipped with the skills and knowledge for success. Find out how we can help you move the needle at: tbot.io/entrepreneursSupport Giant Robots Smashing Into Other Giant Robots

In this episode of the "Giant Robots On Tour" podcast, hosts Sami Birnbaum and Rémy Hannequin interview Dan Clark, the Founder and CEO of MindJam, an innovative platform providing emotional and SEN (Special Educational Needs) support for young people through gaming, game design, and digital skills. Sami shares a personal story about how his mother, an educational psychologist, introduced him to MindJam, highlighting its impact and relevance. Dan explains that MindJam was born out of the need to support young people who feel out of place in traditional educational settings, particularly those with ADHD, autism, and other neurodivergent conditions. By leveraging popular games like Minecraft, MindJam builds trust and engages young people in a medium they enjoy, transforming therapeutic support into a more effective and engaging process. Dan discusses the inception and growth of MindJam, which started during the pandemic when traditional in-person support became impossible. This shift to online sessions via gaming platforms provided a new avenue to connect with young people, enabling them to open up and build trust in a familiar and enjoyable environment. Dan emphasizes that gaming offers numerous benefits, such as enhancing cognitive abilities, fostering social connections, and providing a safe space for expression. Despite the negative stigma around gaming, he points out that it can be a powerful tool for personal development and emotional support. MindJam has grown significantly, now with 110 mentors supporting over 2,000 young people globally, showcasing the scalability and effectiveness of this approach. The conversation also touches on the broader implications and challenges of integrating gaming into therapeutic and educational contexts. Dan highlights the need for societal perception shifts to recognize the positive aspects of gaming, counteracting the negative media portrayal. He underscores the importance of educating parents, educators, and social services about the benefits of gaming and how it can be used constructively. Dan shares inspiring success stories from MindJam, illustrating how gaming can lead to real-world achievements and personal growth. MindJam Follw MindJam on Facebook, LinkedIn, or Instagram. Follow Dan Clark on LinkedIn. Follow thoughtbot on X or LinkedIn. Transcript:  SAMI: Right, we are back again. And this is the Giant Robots Smashing Into Other Giant Robots podcast, the Giant Robots on Tour series coming to you from Europe, West Asia, and Africa, where we explore the design, development, and business of great products. I'm your host Sami Birnbaum. RÉMY: And I'm your other host, Rémy Hannequin. SAMI: Let's get into it, Rémy. Joining us today is Dan Clark, the Founder and CEO of MindJam, a platform that provides online one-to-one sessions, providing emotional and SEN support for young people through gaming, game design, and digital skills. Dan, full disclosure on this one: so, about a month ago, right? I get an email from my mom. Now [laughs], this email says, "You've got to check this guy out. Go and take a look at MindJam." And I'm thinking, mom, I don't get these emails from you. This is not the normal sort of thing I'd get from my mom on your average weekday. And I know in the past, like, I've told her that I'm kind of doing this podcast thing, and I'm starting to regret, like, telling her this. Like, what is she throwing my way? But I get into some research...and maybe for some context, actually, which is helpful because my mom isn't just doing research for the podcast, my mom's an educational psychologist. So, she's been doing that ever since I can remember. I remember growing up as a kid, and that was, I mean, she assessed me numerous times. And she works, I guess, similar kind of to the children or people that you're working with, people with ADHD, autism, neurodivergent children, just often who are struggling in school and trying to find where they fit. And I start doing my research. I look into it, hit the website, hit your LinkedIn. And I'll be, like, totally honest with you: We were both just blown away by what you are doing. And this is coming not only from me, and I work in the tech industry, and I've got a history of slight gaming addictions, which we might touch on, but also coming from my mom who works on the other side and works with all the local authorities. She does the kind of tribunals that they have to do to try and get people into the right schools and kids into the right schools. And, literally, we were blown away, and I nearly got lost as well on your website. I found some kind of gaming streams that you do, and I feel almost like we missed a trick here, Rémy, because we could have done this podcast on Minecraft. It's such a nice flow, right, when you're streaming. DAN: Yeah, it makes it easier when you've got that distraction there as well. You can just chat about it. Thank you so much for inviting me on. It's a pleasure being here and, yeah, I'm glad you kind of understand what we're doing here. MindJam itself is four years old now. But I was doing things before in the pandemic, similar. But once the pandemic hit, that was the key moment where everything went online for my support with young people. And, suddenly, the light bulb came on, and I was like, this is a way in. You know, there are so many young people that are struggling, lost, feel they're stupid, and don't fit in. Yet, actually, they're amazing. But, you know, a standard way of sitting in front of them going, "Tell me why you can't go to school. Why can't you do this?" you know, it doesn't work. They don't trust that person. They've got trauma. They've been, you know, battered down by education and by health services. And so, to suddenly have someone who comes in and goes, "Oh, so you love Minecraft. Oh, I love Minecraft, too. Let's join in. Let's go in a world." And then, you can build that trust to then go, "How's your week been then?" Or, you know, and start talking, and you're just on the same wavelength. And, for me, it was something as soon as I sort of realized, it was like, this is...of course, this makes perfect sense. And then, I looked and saw nobody else is doing it [laughs]. So, I started off MindJam just on my own. At first, very quickly, we got working with lots of...in the UK, we have local authorities, which is the councils around, so seeing there is a real, you know, thing that they would work with us. So, that was great, to be recognized as actually a real service, rather than just someone playing games with kids. It's like, no, this is real. This really works. And then, it quickly got bigger than me, and now we are at 110 mentors working for us, and we're supporting over 2,000 young people all over the world. SAMI: That's incredible. DAN: It's a mission of mine, you know, we'll go more into my sort of history, but I've got two neurodivergent children: both autistic, one's ADHD as well. When you see something that you think is going to work for your child, to then suddenly see it's got, like, a two-year waiting list, which most have, it's heartbreaking, and you know it's going to be too late. So, it's always been my mission with MindJam to keep that waiting list as small as I can, but also, obviously, expanding with quality mentors and all that. So, you know, we generally tend to always say about three months before we can sort of get that support for young people. But yeah, it's something very close to my heart that I'm so passionate about and, yeah, it's been a great journey so far. SAMI: You can tell. It's so interesting because, like you say, when you find something that works for your kids. Because when I was younger, I struggled with separation anxiety a lot in school. So, I would have days when I would really struggle to go to school. During my high school period, I went to the Royal Free, which is down in Hampstead, so not too far from where I grew up and not too far from my school. And my parents...I tried to engage with a therapist. But it's almost like, I don't know if I wasn't cognitively or intellectually developed enough to engage in that way, but it didn't work. Ultimately, I did kind of one or two sessions. I remember filling in some questionnaire and thinking, like, I don't get this. This doesn't make sense. And what you're talking about, if I understand correctly, is you're coming to where the child is at. You're coming to a safe space for them, a place where they feel comfortable. It's almost like a world which is predictable. Whereas the outside world is very scary, right? Especially for people who have generalized anxiety disorder, like I said, autism. It's very challenging. And so, you come to their level, and you say, "Right, let's find a place where we all feel comfortable." And then, we can start to engage. And you say, like, you know, the pandemic was a little bit of a light bulb moment. What's been the biggest barrier then? So, you've found yourself kind of going into this and saying, right, this is something which works. It works for my kids. I want to make this available, accessible. What's been your biggest barrier to getting this off the ground and getting it working? DAN: It's the negative thoughts and the way the media portrays and education portrays gaming, basically. That has been the hardest thing is most parents are on board, but they still feel a little bit ashamed of how social media is on gaming and screen time. And they're very worried that they're not doing the right thing. And we come in a way of also educating. We educate the educators. We do training plans for schools, and for social services, and all sorts because there are so many benefits to gaming that aren't recognized. And, you know, gaming is still generally quite new. It's evolved so much in the last even 10 years. It's insane the way the characters have evolved. And the emotional nature of games now is really complex and, you know, young people and older people can get so much from them. But gaming still, in general, people are still like, "Well, get off that. Do something actually worthwhile." It's like, it's so worthwhile. There's so much, you know, strategy game you've got so much from it. And a fast-paced shooting you've got cognitive abilities. The perfect example I've got is, did you hear a couple of months ago a young lad, I think he was 13, he beat Tetris. SAMI: Yes. DAN: He completed Tetris, which is incredible, you know, it's like, oh, wow. And the first thing the newsreader said to them, the media person interviewing him went, "You should get out more." That's the way she portrayed it, rather than going, "What an achievement it is. You should get outside more." I'm literally like, what? What's going on? You know, again, this kid, you know, he's in the Guinness World of Records. What an achievement. He's famous around the world for doing it. It's like, why is that not seen as such a good thing? You know, so yeah, so that was the hard thing was especially schools, you know, they're very frightened of gaming and of change. And so, trying to help them see that, actually, if you meet a young person where they're at in something they love, then you can help inspire them and help find out why they can't deal with the things, why they can't engage with school, and also inspire them for future learning careers. Even healthy gaming comes from having that understanding of how they're gaming. So, if someone's sat up all night gaming, yeah, we all know it's not great for them. But if you just say, "Gaming's evil. Get off it. You're wasting your time. I'm turning that off," they're going to want to rebel against that. Yet if you come in and go, "Oh, wow, I can see why you were sat up all night doing that. But have you noticed that you're not as good at playing when you're really tired or really hungry?" And if you look at the top e-sports players, they're athletes. They exercise; they eat well; they sleep well. So, you know, if you embrace gaming a bit more, you can get that trust and that bond to then help inspire in other ways. RÉMY: I mean, I could talk about it for a long time. It's really refreshing to hear someone talk about video games in such a positive way and talking about the benefits. And you even mentioned strong players like athletes. It's really refreshing. And I'm wondering, how did this knowledge come up to you in the first place? So, I bet you might be someone enjoying playing games yourself. But how did you see all these benefits yourself? Because, unfortunately, it's not something we talk a lot about. As you mentioned, in the press, we hear about all the negativity. Every time there is a strong event, we blame video games, all that. And we forgot all the stories where the video games enhance people, if they have trouble or not. It can be very beneficial to a lot of people. So, how did you see this value yourself? DAN: Yeah, well, yeah, I've always been a gamer, you know, ever since Spectrum 48K, I think you had. I'm showing my age now, but it was mainly when the Sega Megadrive, and from then, PlayStation onwards were my days. And me and my brother used to have great times together on that as well. You know, it was our bonding. But then I think the biggest light bulb to me...before the pandemic, I was a teacher. And I used to teach music and ICT and computers as well, and having my children as well, and both in school connecting with the young people. Because I was a gamer, I could talk about the games that they're playing with them and to see their eyes light up...and you're on a different wavelength with that young person. They suddenly got this trust in you, and they want to tell you all about what they've done on Minecraft, or what the new season of Fortnite's about. And it was having such a beneficial effect on them and same with my family as well. We, you know, both my children are autistic, and we've got, you know, we have a lot of difficulties around that of bonding together as a family, yet our closest moments have been through gaming together. So, Mario 3D World was the first one I remember with my children playing, and we could play at all levels. So, my son was about four and, you know, he was often in a bubble, killed, and floating back onto the screen again. But, you know, we had a great time. And I was suddenly, like, looking, thinking, this is amazing. You know, nobody hears about this side of it that it's bringing us together. And so, from there, I then started doing after-school gaming clubs, so not coding clubs, nothing like that. It was gaming. And the young people they loved it. It was oversubscribed. Masses of kids came to it. We had all sorts of things from Super Smash Bros, if you know that, to, you know, to PlayStation games, Go Simulator, and everything playing. And we just had a whale of a time, and they could really relax and make friends. And, again, it was all coming from the joy of gaming together, basically. And it's, you know, as much as some people might not like it, it's bigger and bigger. It's the biggest entertainment industry now. And, you know, on the other side of it, there are so many careers in it. If your young person has an interest in gaming, see what they're interested, help it, champion it because it's, yeah, you know, there's such a future there. But yeah, that's my story, basically, and where that sort of light bulb came from. And then, I've done a lot of research into the benefits of gaming and how you can use that for connecting with young people. And, you know, so many games now have characters with, you know, emotional things going off, or, you know, you can talk about feelings even in games like Minecraft where the characters don't talk. But you can be like, how must that person be feeling there? And, you know, you can really bring in real-life situations while gaming and also have a lot of fun, which I think is super important as well, which sometimes gets forgotten about. But, you know, real life is really enhanced by having loads of fun, and gaming's fun. SAMI: Yeah. It's so fascinating. As you're speaking, I'm having this internal dilemma, right? Because, in my head, everything you're saying is true and makes sense. And I believe it, and I've seen it. And then, I probably still harbor those feelings that are almost entrenched, like you're saying, in the media with, you know, the person who completed Tetris. And those sorts of feelings are still, like, a little bit entrenched to me in terms of the negative sides of gaming. Like, I guess I grew up probably similar to you, where it was like, "Well, why aren't you outside more?" and the negative aspect of it. I spoke about this in a different podcast, which I've apologized to my parents for mentioning in public. But when I was in university, it's too late now, I also kind of developed, I would call it probably, like, a small gaming addiction. I don't know where it would sit, but I was doing all-nighters Playing Call of Duty, Modern Warfare. And so, there definitely is a negative side. But I like what you say about, well, actually, you can address that in a healthy way. But then, this week, just this week, which is quite uncanny, my seven-year-old comes, and he says, "Daddy, I really want to get an Xbox, you know, my friend's got one." And he's just starting to get to that cusp of gaming. So, in my head, I say, yeah, like that makes total sense, and I imagine the benefits and the fun time me and him could have on an Xbox. But I still struggle with those feelings of...maybe they're my own worries of, well, but what if he neglects his other stuff? What if he goes into like, yeah, with ADHD, he goes into hyperfocus, and that's all he does? How [laughs] can you counsel me out of this concern? DAN: Well, no, I completely understand, and that is where all our fears come from, especially our generation and how it's put through. But I think young people more and more connect through gaming, whereas I think when we were gamers as young, a lot of stuff wasn't online. So, we weren't playing with our friends. We were playing on our own a lot of the time, whereas it's very social now. Platforms like Roblox and Minecraft are the things that are super social, working together as a team, things like that. But also screen time, I can show you that we've got a whole list of benefits of gaming, actually, that I'll share with you because there's studies that even screen time has been proven not to be detrimental the way we're told it is. And I think we must know that through how we work. Most of us work on screens these days, so. SAMI: Yeah, that's such a point of contention in the house because we currently do only on Fridays. So, they get, like, two hours of screen time. I don't know if that's strict. I don't know where I am on that. Do you have, like, with your own kids, or how do you handle that discipline? So, let's say I get the console, right? I bring it into the house to my seven-year-old. Do I limit it with screen time? How would you approach that sort of thing? DAN: Obviously, with a seven-year-old, it's a little bit different from...mine are now 17 and 14. So, we discuss it more, but yeah, definitely, you know, have boundaries. And also, if you're worried about how they're gaming, maybe have the Xbox in the living room, so instead of gaming in their bedroom, they're gaming when you're around, and it's a shared family activity. And then, it's easier to say, "Well, we're going to be having food in a minute. So, finish up on that game." And you can have all that understanding. But I think also, you know, that other side of things of coming from seeing what they're playing. I talk to parents a lot about this, and they get, you know, they see frustrations in their young people when they're trying to get them off. But they don't realize that maybe they're playing something like Fortnite or something that's a bit more online team-based, where if they pulled them off the game in the middle of the match, it could be detrimental to the team they're working with, their rankings. You know, they could even get banned from the game for a few days, you know. So, understanding and them being able to work time management together, being like, "Well, after this game is finished, this is where we're going, you know, we've got to go out. We've got to do this," you know, there is a give and take there. And I'm not saying there isn't negatives to gaming. We need, you know, everybody needs a break as well. But, again, through the understanding of what they're playing, you can have those conversations. If you're not playing them or watching them and don't understand what the game is about, and what the joy is about, there's going to be a gap between you, you know, where the young person is going to be like, "You don't understand me. You don't understand why I want to play this." My kids, you know, we went from the other [inaudible 17:37] because they've had severe problems at school, both of them, through their neurodivergency, and gaming has really helped them both to regulate. And maybe when you're saying about yourself when you had problems, and maybe there was something else going on. And then, the gaming was a way for you to cope, that safe space to go to that was actually working in a way as a little bit of therapy and keeping you grounded, you know, as well. So, you know, there's two sides to see it. But yeah, definitely, I can understand the worries of staying up all night playing it or not doing your homework and playing it, although I have different things to say about homework. But to say it's not actually beneficial is wrong because, you know, you just got to look at something like Minecraft and the amount a young person can learn, everything from biomes, and blocks, and diamonds, or ores to actual mathematics and things. And it naturally leads onto PCs and learning how to code things and who knows where that's going to lead, to creating something completely new. So, I worry for the ones that are heavily restricted on screen time. I worry that they're being held a little bit back. You know, that might sound a bit controversial for some people. But when most jobs are digital and you're not allowed to learn, I mean, the young people I see they're so gifted at such a young age in understanding digital things that they're going to be at the forefront of the new technology. So, it's almost like, yeah, I think it should be embraced with both hands. RÉMY: There's an incredible opportunity to learn new things through video games and to be happy and to share, like you said. And I bet our audience is already quite open to video games, but we never know it. I think it could be interesting if you could provide, like, a very simple, not comprehensive list of famous games and the kind of skills and benefits they provide you. You mentioned Minecraft; you mentioned creativity. But what kind of games and skills benefits you? You could say for our audience to understand more about the opportunity that is out there. DAN: Yeah, I mean, there are so many. But yeah, so, if we look at your normal shooter game like Call of Duty, and Fortnite, and things like that, that is for cognitive ability. You know, getting those dexterity in your hands and learning those [inaudible 20:11] of pressing buttons is more than you think. It's really training that brain and getting that brain working really quick. It's proven to boost your brain power, your gray matter. It's actually proven that gaming, in general, just boosts your gray matter. I mean, we all know about doing brain training games, but all games using that brain, you know, it's much more advanced than sitting watching TV. But then if you go into more things like puzzle games, so things from your Tetris all the way through to more advanced ones like Portal or strategy games like Civilization and things, there is so much you're doing. You're boosting that brainpower, and you're thinking all the time. But then you can get into...yeah, back onto the shooter games as well, they help with spatial recognition. So, it's actually helping to spot things from a distance: dangers or things to collect. You can see them, and it actually enhances eyesight. It is proven to enhance eyesight, which is great. Decision-making and leadership skills, which is a key thing people talk about for business, is all there when you're in your team of shooters. You're playing Overwatch or you're playing, you know, any game like that. You know, there's always somebody leading or, you know, saying what should be best, seeing the best strategies in there. Problem-solving comes into all sorts so, obviously, in shooters and things again, I'd- say, but also your Minecraft. You know, you've got to create a certain thing to defeat the dragon or whatever you're doing. There's always something, or if you're building something. But then, of course, your high-end puzzle games and even things like Mario. I mean, they get so complex in the problem-solving to overcome a level. Again, the brain power, and the brain power seeing these young people that they're way more advanced than we were playing games. The games are so intricate and so hard now. One you never hear about is social skills until...I think the pandemic helped that a bit. People started to see, oh, Animal Crossing, it's a great way to connect with people. And, you know, and Roblox as much as it gets a lot of bad press, for young people to connect and play, and lot of it is almost like playground role playing play, and they're playing together. You know, there's games just based in Ikea, and they're shopping, and [laughs] things like that. It's really good for them to be doing that. And health and fitness surprisingly, of course, is in gaming. So, obviously, a lot of Nintendo Switch games are sort of standing up, you know, playing switch sports and things, but then virtual reality is huge for that. And if you've ever tried Beat Saber, that's a real workout, which is really good. But there's loads of boxing ones. There's one that kids play now called Gorilla Tag, where, oh my God, that is such a workout. I have mentees that I work with, and then we'll be like, "Oh, Gorilla Tag," an hour of that, I am exhausted. Because you're just flinging your arms around like a gorilla trying to move fast. It's amazing. SAMI: I saw a post you did recently about there's, like, a Greek mythology level on Fortnite, like, an educational aspect [laughs]. It's so funny because I remember playing God of War on the PS2, and I learned so much about Greek mythology. Everything I know comes from God of War. And so, there's also that educational aspect. DAN: Yeah, exactly. You get this deep dive into something, and you really find what you're interested in. So, I've got a kid, and he loves this game called War Thunder, which is all about planes, World War planes, and he can tell me everything about every plane and what country it's made. He can spot it a mile off. You know, "Oh, that's a Russian plane from so and so. Its weak points are here. It was built by so and so." And it's like, you're a genius, and it's all come from, you know, this game's sparked this real interest. And, you know, like I said, Fortnite brings it in, God of War, of course. Assassin's Creed is amazing for things like that, history, it goes from Egypt times. And they even now have walkthroughs in the game where...this needs to be used in schools. I don't know if schools embrace it yet, but you don't have any of this story and the killings and stuff. You just are going through history and walking through the towns and things like that, which is brilliant. The latest one for Assassin's Creed was Vikings, wasn't it? And that was brilliant because that brought in the UK and how it was when the Vikings came over. There's so much stuff. I've got a young person, and he loves this game called For Honor, which is all about medieval sword fights. And he got such an interest in weapons that he's then become a blacksmith. He's enrolled onto a college course apprenticeship being a blacksmith. He wants to be making armory and swords for movies. You know, he said like, "Look, Lord of the Rings, that's all made properly, isn't it?" I mean, that's [inaudible 24:50] SAMI: Wow. DAN: Yeah, it's amazing. One other thing that the games bring, which I think is amazing, is mindfulness as well. There's a huge thing of that. Yeah, like I said, going back to maybe yourself when you were gaming at night, and you maybe needed to destress and maybe take your mind off something, you can get into a game and almost...there's a thing called the grind in the game. Minecraft has it a lot, where you've just got to get yourself a hundred diamonds, or whatever [laughs]. So, it's like, you can almost turn your brain off and just do that, you know, and it can be so super relaxing. And you can get into this thing called flow state. A lot of driving games are like that. If you hit every corner perfectly, you're kind of just in this dream-like state where you just...everything's going well. And that brings a euphoria, too. There's so many good things. But now there's loads of games that are actually based around mindfulness. Tetris is one that's been proven for that. But I don't know if you've heard a more recent one called PowerWash Simulator. Now, this game was one of my most favorite for the last couple of years. All you're doing is washing stuff with a power washer. But the way it works, it gives you a little ding when you've cleaned something properly, like a [vocalization]. And it just...you stand back and look at your job. Honestly, it's amazing. But now Oxford University are doing a full study on it because they realize how beneficial it is to relaxing and chilling out, you know, and just making yourself just feeling happy when you need to just de-stress. It's amazing. RÉMY: I can totally relate. I remember a few years ago, I played GTA 5, and GTA 5 is the kind of game famous for arbitrary violence or all this kind of stuff we hear in the media. But I remember me playing and sometimes I wanted to play just to take a bike and to go on the road and to see a sunset. And, of course, we could argue that I can see the sunset out there, but, in a game, it's just a piece of art. At work, recently, we just had a conversation about beautiful games. So, we weren't interested in all the features or how the game would work but just how beautiful it is. And sometimes we just play video games because they're beautiful. And so, they could provide so much on the intellectual level, on the skills, but also, just as piece of art, just beautiful things made by beautiful artists. DAN: Yeah, it is amazing when you see that. And yeah, I get that completely with GTA. It gets a lot of bad reputation, you know, and story-wise, it is very adult. But, you know, it's the biggest game in the world for a reason. And, you know, like you said, you climb the mountain, you look at the view, you know, it is such a lovely thing to do. There was a game, Red Dead Redemption. I had a young lady I was mentoring, and she was situationally mute, which means, you know, she couldn't talk to anybody. She used to type her responses to me. But she loved Red Dead Redemption, loved horses. And she actually created a group from all around the world, where they would all meet her on a Friday in the game, and she would take them on horse trails. And so, this is all in the game, and she would just take them around to beautiful spots, do nice little jumps with the horses, setting up camp, you know, and, I mean, that's [inaudible 28:08]. It's amazing. And yeah, she ended up making a horse game on Roblox, and that doing really well, and her actually working for Roblox themselves. So, yeah, you know, it all inspires them to work on that. And, I think, sorry, I'm going on tangents here, but also, as you say, appreciating art. There are so many different sides to gaming. A lot of people used to think gaming is just coding, and I don't want to be a coder. That's confusing. I don't want to do that. If you look at the credits that roll on a main game, and they go on for, like, about an hour. There are so many different jobs from artists, storyboard writers, level designers, musicians. There's everything there. The coders are just one part of it. So, as I said before, there are so many career opportunities there, either starting up your own business as a self-employed person or getting involved in it. One I love...a lot of the neurodivergent people I work with [inaudible 29:07] is being a games tester. Because the first thing my son ever does is, if he gets a game, he tries to break it. He tries to find where he can walk through a wall, or something like that. So, it's like that job would be ideal for you. It's like, it's amazing. And that's a job. That's a really important job as well. SAMI: Yeah. When you talk about these stories, they are inspirational. Like, I feel like almost, like, a flutter in my heart as you talk about this kid who maybe felt he has kind of no hope or very little opportunities to actually honing in on this Viking game and then being able to go and become a blacksmith, or this other person you mentioned who's now with Roblox. Yeah, I almost wish, like, they had more publicity around them. And maybe we're kind of doing some of that work now. What would you say is your biggest success story? DAN: I guess MindJam in itself I think is just, I mean, it's way bigger than me now. Obviously, it was born from this idea of giving young people the time and the respect. They are doing something that they love to do and is beneficial. That's what I found was everybody...even when I was teaching, we used to have this connection with the kids, and I used to work one-to-one with the, you know, special education needs, young ones. And a great connection talking about gaming, and their eyes would light up. They would talk about their week, and how they were feeling, and what they achieved. But then it would always be, in the back of my mind, we need to get back onto what we're supposed to be doing and, you know, I need to tick these boxes. And there's always something wanted from them. And it's the same if they go and see a health service. There's always something that they want from that young person. Yet if you just approach them and say, "You know, let's do what you want to do." It's child-led. It's low demand, and let's see where that takes us. That's where we got to discovering about the blacksmith thing. And that's why we've got young people making albums and things with MindJam. You know, it goes anywhere. I've got one young person who shows me Tai Chi, you know, that's our MindJam session. It started off from Rocket League. So, it can really go anywhere. But yeah, sorry, going back to the big success, it is every day now I get a message saying how one of my mentors has helped a young person to help the whole family. That is just the best thing in the world. You know, this is something we've created, and we work hard. We work really hard to make sure we've got the best people. You know, and we're well-trained, and informed, and everything. To hear that it's really making such a difference, and, you know, some people say we're saving lives, and, you know, I just have to pinch myself. Me and my wife we were just like, we can't believe it really how amazing it is. But we're just on a mission now to make sure it's accessible for as many people who need it. SAMI: Yeah, I've seen some of the reviews on your website, and they're heartwarming. But, like, it kind of makes sense, right? Like, for some people, this is the only place that they feel safe. They feel comfortable. You imagine all the cortisol that's going through someone when they're in that fight or flight moment, and there's lots of stress and anxiety. And they enter into a gaming world, and they can escape. And all of a sudden, that reduces. You're dealing with a different person. You're dealing with someone who feels happy, who feels content. And then, you're opening up their mind to have other conversations, you know, like you say. I really recommend it to our listeners. Go and check out the stream. You do kind of...I've seen you've done a few episodes of streaming with other mentors. And it's fascinating to see how all of you, whilst you're playing, are in a conversation about, "Oh, how was your week? And how's that been going?" And, you know, something happened over there. And it's like, you're just in a more of a relaxed state to have those conversations. DAN: Yeah, you know, it's been used before, you know, LEGO therapy is kind of like that. You know, that's what MindJam is in a way is play therapy, but there's so much more you can do with the digital platform. And we're at an amazing age as well, where most bits of software are free. I'll click on like, you know, if they want to look into 3D modeling, it's easy to get a copy of Blender. If you want to get into Unity or Unreal Engine, I mean, there's always into...and it's all, you know, what a wonderful time. When we were younger, if I wanted to get into game design, it was so complicated. You didn't know where to start where, you know, so yeah, it's really amazing. And another thing that I love as well is the mentors that work for us. Most of them are really [inaudible 33:28]. I struggled when I was in my early twenties, and I remember seeing a counselor. And it felt like they had no idea what they were...yeah, they're reading from a textbook, you know, and I remember just really patronizing me. And I was just like, you've got no clue. Whereas I think all the mentors we have all said, "I wish MindJam was around when I was a young person." And I thought, that's the key thing for me, their empathy, their understanding. We don't have to solve it straight away. It's just being there and going, "Yeah, that is hard. Yeah, you know, you'll be okay though. And there's, you know, you're not on your own here." And, you know, I think that is...so many people seem to have to try and heal people straight away. And it's like, no, people just need time to talk, and it's the same as adults as well. Yeah, it could just carry on really to all ages really, couldn't it? SAMI: Yeah. And you've also got that buy-in, right? Whereas, you know, I think of myself perhaps going to therapy at that young age. I didn't really buy into it because I was sitting there with an adult who I didn't really know what we were doing. And I was just kind of there for a conversation. And here you've got...you're doing something that they like, and they enjoy. To put my parent and adult hat back on [laughs] because it's something I want to pick your brains on, right? So, working in the tech industry and working in coding, I've read articles about games, which kind of it says that they're more and more...you see it maybe more on the games on the mobile phone. So, they're employing, like, these kind of gambling tactics, so a lot of the stuff where it's treasure chests. And what is it? On Fortnite, it's the packs. On FIFA, it's also, like, you open up the pack and you see what players you get. So, that sort of stuff I also find scary where I feel like you have from the industry...so, whilst you're using the industry in this way, is the industry itself there to promote and perpetuate the benefits that come from games? Or are they looking, I want to get people in; I want to get them hooked; I want to use these gambling techniques, A/B testing, whatever it is? DAN: From all big companies, we get both sides, obviously. So, you got your unscrupulous ones that, oh, go for it. You loot boxes. But I think more and more, especially with young people, they're more and more aware. They're far more savvy than we are in these things. And the good one is EA with, you know, FIFA. They get review bombed because as soon as someone's putting in loot boxes and things, people are just like, you're just after our money. This is a con. It's pay to win. Mobile games are the worst for it, of course. You know, they're quick cash-making things. Again, instead of, like, saying, "All gaming is evil. We should never do it," it's being aware and being aware of what these games are trying to do, which, again, when you're looking at a young child, is having shared gaming experiences. So, you can go, "Ah, can you see what they're doing here? You know, they've hooked us in. We've played this for two minutes, and we've had free play. And now they're asking us to pay five pounds for extra things. That's a bit of a con, isn't it?" And, you know, you can actually bring that awareness, and then they're not going to fall for things like that. But at the other side of it, I see firsthand...I've luckily enough to work closely with Sony. One of their great companies is called Media Molecule. I don't know if you've heard of them. They did LittleBigPlanet, and lately, they had a game called Dreams, which is actually making games on a PlayStation, which is really cool. But they're so accessible. It's all about, you know, making everybody happy, giving people the keys to creativity, and really help making everything accessible. Again, they worked with this wonderful, wonderful artist who created characters, character designs. They'd never met her. She was so socially anxious. She never could leave her house but was actually one of their top artists that they would send the work, send the brief. She'd send this amazing art back, and then they'd pay her. They didn't have to come into the office nine till five for no reason whatsoever. And there's a lovely side, and, of course, there's a business unscrupulous side. And yeah, again, bring that education of that. This is what I think should be in schools. Instead of avoiding the whole issue, is actually talk about being toxic gamers and what that means, and how to deal with toxic gamers, and how not to be a toxic gamer yourself. For those that don't know toxic gamers, it's just people that are really, really mean to everybody, which seems to be a set thing that people do, especially to a new player. It's like, learn how to encourage people in. And there's now games coming out where they ban people straight away if they're being toxic, and it's all about helping that new player feel like part of the team. But again, yeah, let's say if this was actually brought into education, so then we learn about loot boxes and, you know, pay-to-win type games, then young people would be on that same wavelength. They would get it, either that or it would make gaming so lame that no one would play gaming anymore because it's in schools [laughs]. Like, oh, it sucks now [laughs]. SAMI: Yeah, I think that that way that you embrace kind of what gaming is and you say, well, actually, we can see that it's got a benefit. We can see that it's positive. How do we get the absolute most out of this? How can we not hide, stick our heads in the sand to the issues that might be there? And how can we then say, "Let's use this?" And I think, I mean, my mom will be listening to this podcast for sure. But I think it's something which it's quite disruptive what you're doing. I really do feel that way kind of dabbling in gaming, working as a consultant in the coding industry. I actually teach neurodivergent kids as well on the side. And I'm actually mentoring another kid in coding as well. And what you're doing, as I said at the beginning, it's mind-blowing, and we could talk to you for hours. We have a little chat on this podcast, which listeners can't see. And I asked Rémy, like, "Do you have any questions before you want to wrap up?" And Rémy was just like, "I just want to keep listening. I'm loving it." And I'm exactly...I feel like we can listen to...I think me and Rémy game and we dabble here and there as well ourselves. So, it's definitely something which speaks to us so much. But I've got to thank you so much for your time, for taking the time to jump on with us, give us such an insight into the work that you're doing with MindJam. Let's talk about the BAFTA Young Game Designers Award Ceremony Open Day. Give us some info. DAN: Oh yeah. Well, this is a lovely thing. I've luckily enough to be involved with BAFTA on this for a few years. An early success of MindJam was I was nominated as Mentor of The Year and finalist for Mentor of The Year for BAFTA in 2021. And they run this thing called Young Games Designers every year, and it's brilliant because they do...it's two sides to it. One is actually making a game, but then, of course, not all young people are ready to make a game. And, you know, so the other side is a games concept where you could just send in sketches, ideas, things like that. And that's really accessible for lots of young people we work with, of course. But yeah, in July, I don't have the date; it's early July, we have the award ceremony, which is on this Saturday. But then on the Sunday at BAFTA in London, it's an open day for families to come. You have to apply and get a ticket. I'm sure you guys can put the link on here later on. But yeah, MindJam will be there, but there's loads of game places. I think TT Games will be there who make the LEGO games. And there's all sorts of...we have D&D there. We have all sorts and talks on how to get into the industry and things like that. So, it's really a great thing to come to if you're a young person who's interested in gaming. SAMI: That's really cool. So, parents, if you're listening, save up all that screen time so you can use it. A month's worth of screen time [chuckles] at the BAFTA Awards, Young Game Designers Awards Ceremony in the Open Day in London. If people want to get hold of you, Dan, where's the best place? They've heard this. They're inspired. They feel like they've got someone who would benefit from your services. Where's the best place to get in touch? DAN: If you go to our website, it's mindjam.org.uk, and you can email us at hello@mindjam.org.uk. And I think you said this podcast is international, isn't it? So, we do offer sessions all around the world. We have mentors in America, in Australia, in Japan, all over the place basically. MindJam is universal. So, wherever you are, get in touch. And if you're interested in being a mentor as well, get in touch as well, so... SAMI: Definitely, I highly recommend. And I've already got people I can think of that I'm going to be passing your details on to. Listeners, listeners, listeners, our lovely listeners, no one likes missing out on things. Remember that flight you missed? The train that passed you by? Your partner's birthday? I've been there, by the way; I missed one recently. It's a horrible feeling. I cannot deal with you missing out on these things, but I can make sure that this feeling doesn't come about when it comes to our podcast. So, move your thumb. Yes, you, move your thumb. Hit that subscribe button. I can guarantee you, you will never miss one of our podcasts. And you'll hear amazing guests, just like Dan, as we get them in, and we have great chats together on the Giant Robots on Tour podcast. You can find notes and a complete transcript for this episode at giantrobots.fm. If you have questions or comments, you can email us at hosts@giantrobots.fm. This podcast is brought to you by thoughtbot and produced and edited by Mandy Moore. Check her out at mandymoore.tech. Thanks for listening. See you next time. Bye.   AD: Did you know thoughtbot has a referral program? If you introduce us to someone looking for a design or development partner, we will compensate you if they decide to work with us. More info on our website at: tbot.io/referral. Or you can email us at: referrals@thoughtbot.com with any questions.Support Giant Robots Smashing Into Other Giant Robots

Marc Gauthier, a solopreneur and startup coach, shares his inspiring journey from coding at a young age to founding The Shadow Boxing App. He discusses the dual challenges of scaling startups while maintaining software reliability. Marc emphasizes the crucial balance of speed and efficiency in development, alongside insights on team dynamics and market timing as key to startup success. He also offers a glimpse into the future of AI in software, expressing hope for its potential to enhance human capabilities while navigating the complexities of the startup ecosystem.

In this podcast episode of "Giant Robots On Tour," hosts Sami Birnbaum and Rémy Hannequin explore mental health in the age of artificial intelligence with Sara Wilder, a Therapeutic Life Consultant and Licensed Clinical Social Worker. Sami shares his own brief foray into psychotherapy before transitioning to tech, highlighting the relevance of mental health in today's rapidly evolving technological landscape. Sara, whose path to therapy was influenced by her personal struggles and a desire to help others, discusses her unique approach as a Therapeutic Life Consultant, which blends traditional therapy with direct coaching and consulting. Sara elaborates on her journey and how the COVID-19 pandemic pushed her towards integrating technology into her practice. She transitioned from in-person sessions to virtual consultations, emphasizing the impact of this shift on mental health and brain function. Sara's interest in AI stemmed from her need to scale her business and her desire to use technology to aid her clients. She discusses her experience with AI tools like ChatGPT, both the benefits and challenges, such as generating relatable content and addressing AI "hallucinations." Sara highlights the importance of using AI ethically and maintaining human oversight to ensure the authenticity and accuracy of AI-generated outputs. The conversation also delves into broader concerns about the impact of AI and technology on mental health. Sami and Rémy discuss the addictive nature of technology and its parallels with substance addiction, emphasizing the need for self-imposed boundaries and emotional intelligence. Sara shares insights into how AI can be a valuable tool in therapy, such as using AI for social anxiety role-playing or to generate conversation prompts. The episode concludes with a discussion on the balance between leveraging AI for efficiency and maintaining human connection, stressing the need for ongoing education and ethical considerations in AI development and deployment. Follow Sara Wilder on LinkedIn. Visit her website: sarawilderlcsw.com. Follow thoughtbot on X or LinkedIn. Transcript:  SAMI: Yes, and we are back. And this is the Giant Robots Smashing Into Other Giant Robots podcast, the Giant Robots on Tour series coming to you from Europe, West Asia, and Africa, where we explore the design, development, and business of great products. I'm your host, Sami Birnbaum. RÉMY: And I'm your other host, Rémy Hannequin. SAMI: Okay, if you're wondering where Jared is, we finally got rid of him. No, that's a joke, Jared, if you're listening. He was my previous co-host. You can go back to our other podcasts. But we've got Rémy on board today. And you could take a look at our previous podcast, where we introduce the Giant Robots on Tour series, where you'll find out about all the different co-hosts. And you can learn more about Rémy's sourdough bread. Joining us today is Sara Wilder, a Therapeutic Life Consultant, Licensed Clinical Social Worker, and Clinical Addictions Specialist. Okay, Sara, this is going to sound a little bit strange, but, actually, once upon a time in my own life, I kind of wanted to be you, not exactly you because that would be even more strange. SARA: [chuckles] SAMI: But before I got into coding and tech, I was interested in psychotherapy. And I started a course and, for different reasons, it didn't work out, and I never pursued that career. But what's really interested us about you is the work and research you're doing around mental health in this new world of AI, artificial intelligence. You have a really interesting talk coming up at the CreativeVerse Conference in North Carolina. And we actually have Fatima from thoughtbot who's going to be presenting at the same conference. And you're specifically talking about prioritizing mental health in the age of AI. And there is so much we want to ask you about this. But before we do, I always like to go back to the start with my guests. Everyone has a story, and I'm interested in your journey. What led you into the world of therapy? SARA: Well, to unpack that, it's, like, probably way too long for this podcast, but in a nutshell, I had no idea what...I did not want to be a therapist when I grew up, so thank you for wanting that more than me. But I landed here, I think, partly just because of, you know, I always wanted to help people. I never really knew what that was going to look like. I thought it maybe was going into nursing or more of the medical side. But really what landed me here and made me stay here and really choose to stay in my profession...because, at one point, I was like, no, I'm not sure I could do this for the rest of my life; this is a lot. But it was really my own suffering. I had to take a really hard look at where I came from, what I had gone through, and why I wanted to just, you know, like, help people, but then try to keep changing how I did that. And I'm glad I chose to stay put in this kind of therapeutic, you know, life. Therapeutic life consultant is a term that I kind of formulated myself because I'm not quite a traditional therapist anymore. I'm not sitting in an office with the couch. We talk a lot about our relationship with our mothers. But I have more of a personality that's direct and kind of coaching. And I want to go more into consulting and help people understand how to do their own healing work using my clinical background of being in diagnostics in different hospital settings, stuff like that. And because I had to do my own work, and I had to understand how to make sense of how my pain and my suffering was holding me back, and how I could turn that really into something that could help me thrive. SAMI: Yeah, I think that's really powerful. I think that's a really powerful place to be able to come from, you know, to be able to kind of take your own challenges and the things that you've struggled with. And it's kind of like almost sometimes you have...the best teachers are the people who've gone through it themselves. And I can imagine that's been quite a journey. If only we had a longer podcast, right? SARA: [chuckles] SAMI: We could go into all our journeys. But it's super interesting. And, specifically, what has then kind of propelled you more towards looking into the tech aspect of it, right? So, I'm assuming...well, AI, at least, is relatively recent. And so, I'm assuming when you started out, it was more, like you're saying, a therapeutic setting, a life coaching setting, and now there's this sort of other angle, which is kind of coming into it. So, how did you end up getting involved or interested in the tech or the AI side? SARA: I am an entrepreneur myself. When we go into what we call private practice, there is an element of business that most of us don't know. They don't really teach you business in social work school, and I kind of had to figure it out. But what really pushed me off that ledge to just figure it out and fly was COVID. And I, you know, went from a traditional office with the couch to being virtual. And it was going to be temporary, but I made the decision, and it was quite a difficult decision, given what I had already experienced in helping people through that transition, you know, going from traditional office spaces to at-home working. But it was, yeah, I really had to understand the impact of technology on my practice, let alone my life. Working from home is a very different lifestyle when it comes to understanding what mental health means. You know, working from home and brain health is a big focus of, you know, what I discuss with my clients and educate them on. But more recently, and this is kind of how I got into the conference, when I started realizing that a lot of my own mental health was...I needed an outlet of creativity of something to be able to help me cope. I realized my business, and my content, and my passion could be that. So, I had to figure out how to scale myself. And I'm still learning AI. I have an assistant, and she helps me. I have to use her to help me use ChatGPT because it is a beast if you don't know not only just learning the program but learning how to use it and also for it to really be authentic and not necessarily something that, you know, the bot just develops content for you, and you don't make it your own. So, it's a big old brain twister. And the concept of perception is very delicate, let alone with AI. But when you bring it into the tech world, it's a completely different type of language. RÉMY: Since you started working with AI, you mentioned ChatGPT, have you noticed answers or generated content that is either incredibly useful and accurate, and, on the other side, other content that might be, I won't say disturbing, but at least not exactly what you would expect from a human? SARA: Yeah, absolutely. It kind of weirds me out to, like...because I use it to kind of help my creative flow, like, if I have a blog post that I need to write. And it's very important for me to, you know, bring myself into my writing. So, when I started with ChatGPT, and it brings up something, and I'm like, who ever says that? Like, no one says that. Like, that's completely maybe like, you know, just it's a little bit unrelatable and a little stiff, I guess, is the best word I can use. And then, I go through the processing of like, okay, let me figure out how I would write this. I feel like it does help me. It does prolong the process a little bit more. But I have also, yeah, so just kind of relatability factor, for me, is the first thing that sticks out. But the other thing that I've learned a little bit more about listening to, you know, other podcasts and just trying to educate myself, which is a funny term because we use this, you know, in my field of mental health all the time, is it comes up with hallucination. So, it will fill in gaps of, you know, whether it be data, or in a statistic, or whether it's just a concept that it kind of makes up to kind of fill and have fillers in what it produces, which I'm still new to understanding what that really means. Like, yeah, it definitely can be some...and it needs to be something that we fact-check as well since it's just pulling from the general abyss of the internet, and that's not always the most accurate, you know, place of reference in general. SAMI: Yeah, I can vouch for the abyss of the internet not always being the best place to find yourself [laughs]. There's some rabbit holes we've probably all been down. But it's so interesting because I find that the world has woken up to the impact that social media has had on everyone's mental health. And it almost feels like that was our first experiment with how tech can really impact us as a society and as individuals. And so, we've kind of seen that experiment and how that's played out, and I would argue we've probably failed. We've probably had this social media wave. And whether you'd look at it from a government perspective or a healthcare perspective, I don't actually think we've handled it well. And it's almost, like, now we're on the cusp of our second experiment, right? This is now, okay, no longer social media. I mean, that is still relevant but put that to the side for a second. And you've got AI coming out with all these chatbots, generative AI, whether that's across images, text, and the impact that is going to have. So, I feel like the space that you're in is huge. I think you spoke before we started recording about, like, there's a mental health crisis. What do you see, or what concerns do you have given what we've seen with social media, the impact AI can have on our mental health? SARA: You know, there's a lot of different points here, but I think I'll just go with the first thing that comes to my mind is the limits. There are not many limits, let alone...so, tech in itself, but just in our own natural human world, as individuals, we have to learn what boundaries are. We have to learn self-imposed limitations or else someone else is going to impose them on us, and that just doesn't feel as good when someone puts their own limitations on our reality. So, when we bring this into tech,...and I also include...since my background is in addictions, I started realizing that correlation between, like, technology, the boom of access to information is really...it's a pleasure concept, is that when we have a thought and we can just go get information about the answer and it's immediate, that immediate gratification teaches the brain like, oh, I can do this. I can handle this myself. We're not looking at the by-product of that anymore. And I think because we're dealing with it, we can't really...we're so in it now. We can't see that like, oh, this could potentially be a problem, because it is. We have become an immediate access world. I mean, even in rural...like, kids in Africa have a TikTok dancing. And they don't have running water in their communities, but they have a cell phone where they can get support. Like, I'm glad they can because that's great access. But they're not necessarily realizing the addictive aspect of what just being interconnected this way has on the brain, let alone the foundational understanding of what boundaries, and self-discipline, or just mental discipline would look like. So, then when you bring this, I think, into the, you know, the AI world, we're already on a shaky ground of abuse of information and having too much information and not knowing how to process it. And I think that's probably been...I know an issue, for me, is that when I have too much information, I can't necessarily ask questions very well because I'm like, what is the question? Like, I know my brain is oversaturated, essentially, with information as well as potentially chemicals at this point because I'm just working so fast, so fast, so fast. And I'm in my mid-thirties at this point. So, a teenager who's already dealing with impulse control issues because they're naturally developing, that gets really complicated very quickly. And that's what, in turn, we call attention deficit disorder, anxiety, autism spectrum. That's a little bit more complicated, but a lot of that intersects to be like, well, what are we dealing with? We're dealing with immediate gratification and a sensory processing issue because we're looking at screens, and our brains don't know how to adapt to that let alone regulate that. SAMI: That makes so much sense. I guess it's because it's kind of a world that we all inhabit, right? As much as we talk about this and sometimes we like to think of the other like we're talking about someone else, I've found this in my own life as well. I'm addicted to my phone in ways, and I'm also seeking that immediate gratification. And it's almost, like you said, that dopamine hit, right? If there's a piece of information I want or there's a video that I want to see, it's there, and it's immediate. And when you say these things, I guess it's kind of...it's a bit scary. And then, I wonder, on a more macro level, why, as a society, do we do this to ourselves? I don't expect anyone on this podcast [chuckles] to have the answer, right? But I'm always interested, like, if we're aware of this and we're cognizant of what's going on, and, Rémy, feel free to jump in on this as well, like, as a society, why are we doing this to ourselves? SARA: Now, by no means is this...like, this is just my answer, and I don't have the answer for everything. But I've had...sometimes as a therapist, you have to fill space and come up with an answer. So, my hypothesis is that it's natural human behavior. I think our brains...we are, you know, survival of the fittest. That's natural. Like, at the end of the day, we're going to fight for our life. And life really comes down, in my perspective, it comes down to, like, we have suffering, and we have pleasure. However, we've learned now that as an evolving, you know, species, that we are one of the only species that can build executive functioning skills in our brains and have different parts of that that we have to kind of understand the baseline. Survival has gotten us so far, and we've made a lot of great headway with that. But pleasure is not sustainable. Pleasure is a beautiful concept to have in life. But when we talk about what's the goal of life, we want to be happy. Happy and pleasure are actually two very different things to the brain. And a lot of it is just a matter of space being used. Pleasure and dopamine is actually a very small part of the brain, whereas happiness expands and is able to circulate chemicals, and synapses, and energy throughout the rest of the brain but that it has to be a conscious choice. And I think a lot of people don't realize, yeah, you're making choices. I'm not saying, like, no one doesn't have, you know, some degree of free will, but if you're dealing with any degree of stress, emotions, cognitive bias in general, you're not making an actual, like, expansive choice about what options you have to expand your consciousness and your brain capacity. RÉMY: I like the way that today we realized that a lot of things related to this is chemicals that we all have, which remove a little bit the guilt when you are addicted, you know, because it can happen to anyone. But also, it's a reminder that it can happen to anyone. So, nobody is immune to that because that's how we're built. And I really like this approach. It's just natural, which means it's okay to feel it. But it's also dangerous to anyone, so anyone should address it. And, again, if you feel like you're losing it and losing to addiction, it feels good to just know that everybody is entitled to, unfortunately, to feel that at some point in their life. SARA: I love that you mentioned that, and that's absolutely one of my goals is to break down the stigma of...when I use the word addiction...and I don't do small talk that well because I'm just like, let's talk about some real things here. This is what's going on. And it's scary to think of, like, addiction and what that means because of how we've seen it. And I don't know what it looks like particularly in the countries that you're from...a little bit. But I know, here in America, it's messy. It's hurtful. It's a lot of suffering. It doesn't make us feel good to even think about that, which is why I try to teach my clients how to manage and regulate that because it does not discriminate. It's your brain. It's doing its natural thing and how you have to train and just learn how to train that. And it can get better, for sure. But yeah, I really try to break through, like, it's not something that we need to keep being scared about because that is actually what gives it its power. It gives that restrictiveness and that isolation and breaks that connection from each other. And that's ultimately what brings us out of an active addictive cycle is connection. SAMI: Yeah, it's really interesting because technology it almost masks that by making you feel really connected. Like, I'm connected to all these people and all these things, but I don't feel that connection. And that really resonates with me when you talk about the difference between pleasure and happiness. So, I hope my parents don't listen to this. But when I was in university, I'm pretty sure I had a gaming addiction. So, I used to live in the loft in my house. I don't know what you'd call it in America. Maybe it's called the attic. I was at the top floor. So, essentially, I had...oh, back then, it would have been a PS3, and I was seriously addicted to Call of Duty, playing online. And I remember doing just all-nighters, like, really often. I remember it got to a point where I would almost have to reset my whole sleep cycle because I ended up in a situation where I'd be awake in the night kind of always playing all night because I couldn't put the game down, and then sleeping during the day. And to get myself back into a normal rhythm, I'd have to force myself to stay awake for 24 hours. And I would even consider myself someone who doesn't have an addictive personality. But when you were saying about the difference between pleasure and happiness, like, it was definitely hitting that dopamine, and it was pleasurable, but I didn't feel happy. Like, once I stopped, then there was all those feelings that Rémy described, which is, oh no, what have I done? I've wasted so much time and all that guilt that comes with it. So, it's really interesting. And I guess it's also a bit like a codependency, which is something I've seen that you've touched on in your work as well, which I understand to be an unhealthy reliance on a human relationship. But I'm guessing we're probably seeing more of that and unhealthy reliance on tech software products and AI. Is that something you're seeing in your therapeutic work as well? SARA: Oh, absolutely. Codependency it's a big topic to unpack. And I'll say it's a balance. We're never going to not be codependent on something because it literally...we're supposed to work together. We need each other to survive and to grow. But the unhealthy parts of it is, I think, because...I'll just speak from my own experience. I was never taught what emotional intelligence was when I was a kid. I grew up in a very middle-class, non-diverse part of the United States, where I didn't understand the foundational, like, what are boundaries? What are emotions? They try to teach you. And I think that's been something that is going to take people a while to understand. But there is an unhealthy part of it because it's just mixed with...and confuse people of what do we actually need to need other people for. And it naturally sends us...I think this is primarily where relationships become a point of the discussion is relationships are necessary. But they're less successful if you don't have a relationship with yourself as a foundation because that's naturally going to help you realize that you don't need this one person. And you don't attach to a person out of necessity and out of survival or else, yeah, you're going to lose a huge aspect of your identity because you didn't have much of one to begin with. And so, that's ultimately what I teach and educate people on when I work with them in session is just what codependency really is. We're going to be codependent on something. I'd rather you be aware of it. Denial is just dangerous in general. But being aware of how these things show up, you have a better of a choice now. And free will comes back to really in your control without less consequence over time or less negative consequence over time. [inaudible 20:44] my brother, though, Rémy. Call of Duty...[inaudible 20:48] the attic, it was the basement, but yeah. It doesn't discriminate against gender, but for men...he's also in the military. So, it was a very good outlet for him before he went, you know, active duty or [inaudible 21:02] and just self-expression. You don't have to talk about things. I don't think this discriminates against country by any means, but I know for America, I try to stay in my lane with just speaking about Americans, is that men have been put in a very tough position when it comes to mental health because society reinforces: keep it together; be the provider; just deal with it, and painted this picture of, like, you don't have and can't express emotions. And then, we wonder why guns are an issue. We wonder why drinking and alcoholism is an issue and, you know, in the male population. MID-ROLL AD: Are you an entrepreneur or start-up founder looking to gain confidence in the way forward for your idea? At thoughtbot, we know you’re tight on time and investment, which is why we’ve created targeted 1-hour remote workshops to help you develop a concrete plan for your product’s next steps. Over four interactive sessions, we work with you on research, product design sprint, critical path, and presentation prep so that you and your team are better equipped with the skills and knowledge for success. Find out how we can help you move the needle at: tbot.io/entrepreneurs. SAMI: So, there's a lot of concerns. There's a lot of worries, and there's, I guess, negativity around tech and AI. Is there any silver lining? You know, some things we're getting from tech as we already know it, perhaps social media but also AI. Is there anything that we can look at and be like, actually, that will enhance our mental health, improve our society? Are there any positive things that you see coming from it? SARA: I love that question because it is a heavy conversation. I tell people, if you're considering therapy, like, you got to consider it's a full-time job to intentionally lean into the heaviness of the reality that we live in. There's a lot going on right now. I kind of surprise myself every day as to why I do have some degree of hope. But I think that's also just because I see people recover every day. I am grateful for that because not everyone gets that experience. If you're working more of a tech job and you're looking more at coding, and data, and screens all day, you don't see change from the human perspective. And if anything, if you go outside these days, it's just tense. We're extremely inflamed. I don't care what country you live in. We're all experiencing the sensory, like, I see it as...I was not good at chemistry, but one's like, when you heat up molecules and they move really fast, like, that's combustion. And it's about to be summer, so it's about to even be literally hotter. I'm not going to say it's going to get worse. But I say that to say I do believe there is a degree of hope because not only do I see it, but I also see...I'm connected to communities who are doing work from what I kind of...is stealth and, like, covert. You're not really going to see goodness and kindness in the abundance of negativity and darkness, but it is there. And I also like to say that I educate people every day where it changes...maybe not everyone's going to change in that regard. But as an individual in a network and a system, if one person's changed, the system automatically changes. And little by little, over time, I think the pendulum will swing back in a place where it's like, oh yeah, no, it really is happening. And I also kind of see it in this mental health crisis. Change comes out of crisis. It's unfortunate, but if we don't have a big enough reason to look at something, then we tend not to fix it, you know, be proactive. I mean, one of my goals is to get from this reactive place into a proactive and preemptive, you know, wellness space for people, but that also does have to be choice. But I think it really has to start with people understanding and committing to themselves and taking care of themselves, which is why I also am hopeful is because that's a lot easier than trying to get other people to change for you. If you can commit and commit to yourself, and taking care of yourself, and prioritizing you being self-focused, not necessarily selfish because a lot of that gets a bad rap of like, oh, I'm being selfish. We do it a lot out of defense, which is why I think it's not that effective. And so, like, oh, I'm just going to be selfish. I'm going to do what's best for me. You're also locking...you're doing that out of reaction typically because you're not realizing like, oh, I feel hurt because this person didn't prioritize me, so now I'm not going to prioritize them. I'm going to prioritize me. And what I mean intention and recovery comes down to like, when people hurt you, you still have to choose not to hurt them and not pull away. And so, I think if we can all understand...and it's a tough concept to stay in your lane. It really is. But if we can all try to stay in our lane and focus on taking care of ourselves, that is what I believe is going to make the most impact. SAMI: And do you feel AI could help with that? Could we use AI? I'm interested how, like, specifically with regards to the tech, could that be part of this? SARA: Absolutely. I think there's some foundational knowledge that needs to be done and work that needs to be done in each individual before AI can just kind of come in without creating, like, more intense dependency on it. But I know there are agencies here locally. I can't remember the name of...I was trying to remember this earlier. I met them at a networking event recently, but an agency who uses AI to help with social anxiety and role-playing when it comes to situational circumstances and exposure. So, me as a therapist, I love doing exposure. I, for the most part, am an exposure exercise for some people is, you know, we open up and talk about, like, these things that people don't feel safe to talk about with their general networks. But AI, I've started kind of dabbling in, you know, I have some clients who deal with, you know, some, like, delusional disorders, schizoaffective disorder, where they didn't grow up in families where any of the, like, really important foundational concepts were discussed, or they were shut down. So, they're naturally trained to just stay in their head. And, in turn, you build a distrust with all the thoughts you have in your brain. And I encourage my clients to have conversations with ChatGPT just to be like, "Hey, what's up? What's going on?" And telling it what it is that they need, to just normalize the communication of being like, okay, I'm a little nervous to go on a date. I don't know what to say. Can you help me with some ideas of what questions to ask to get to know someone? That, I think, is a lot less intimidating sometimes talking with me because my energy is easily transferable. And that can scare some people because I can get quite excited about, like, "Yo, you did that. That's great." And they're like, "Whoa, that's a lot." SAMI: I'm loving your vibes. SARA: Oh [laughs]. SAMI: It's good energy. I'm enjoying it. SARA: Well, thank you. But I have a couple of clients that...talk about an investment, and I've told them this, and I was like, "I am going to pour into you." Because they just never had certain experiences at the right time to build a degree of confidence that would get them to the next place in life, where they realized like, oh, I can do that. Failure is not that bad, and it's different for everyone. But I do think AI can help in that regard. It also can become a little bit challenging. I had a discussion on this with a colleague of mine who works in cybersecurity, and we were talking about AI and the intersection in relationships and the impact on intimacy in relationships, mostly with heterosexual relationships. But there, yeah, it can go a very different direction than hopeful. And it can cause harm or conflict in some relationships because it's easier to talk to a very structured computer bot than it is to a woman per se. But I think it can help as well to build a foundation for people to get to those points where you can be assertive and reflective in your experiences, build emotional intelligence over time to help relationships. RÉMY: At thoughtbot, we have worked on projects that implement AI, and we are becoming more familiar with training models. One thing that concerns us is doing this in an ethical and safe way. What tips would you have for people who are actually creating models and driving change in this space? SARA: I'd say the first thing that comes to my mind, though, and this is kind of going to go into my talk during the conference, how do you know you're connected with your own reality? I think that's the hardest part about the tech world is like, it's the boundary. Your brain does not know the difference between a computer screen and your reality. The biggest difference is your senses. And that's kind of been the...it's what's caused a lot of the problem with tech is that, you know, here we're having this conversation. I can see y'all. I can generally take into account what your environment is like, but I can't experience it the same way as if I was not sitting in the room with you. And I think that is when you teach people how to activate their own realities, you know, teach them about their body and the somatic work, especially with trauma. When trauma is involved, is you have to know how to activate the here and now and train your brain to know what your reality is or else you're going to get lost in the sauce of, like, everyone else's reality, let alone opinions, but especially in the virtual world. So, being able to know your sensory activation, how mindfulness is, that's a huge term, honestly. We could unpack that for 30 minutes itself. But that sensory activation is a huge part of mindfulness is being able to experience a thought that can trigger something of a reaction and being able to effectively detach from it without judgment, you know, it's training. It takes a lot of training, but senses are huge, and being able to, I think, ethically venture into that world of, you know, using the virtual space, using AI to train and be effective. SAMI: Yeah, I want to pick up on something you said before because it kind of scared me [laughs], which I don't mind [laughs] saying that to you, right? Because I've got this fear that probably other people have also considered as well is people say about AI taking jobs. So, as a coder, we know AI is becoming more proficient at coding. Maybe other designers, other people in the tech world have this fear as well so much so I actually mentioned this in a previous podcast. I taught myself some, like, real physical skills because I thought when AI takes my job completely, well, at least I'll be able to do something. I actually taught myself to silicone a bathroom. And if you know, you have those silicone beads that kind of go around a bathroom, so the water doesn't get in between the grating and the tiles. So, I remember when I was learning it, thinking, well, if AI does take our jobs, at least I'll be able to do this. But that's where my brain goes sometimes. And then, when you were mentioning about using it in a therapeutic setting, like, oh, well, it can actually be helpful to chat to an AI bot about certain scenarios that you might be trying to work through in therapy. So, I guess the question is twofold. Number one, do you see AI having a big impact in a therapeutic setting and coming in and almost disrupting that industry? And also, what tips do you have for the majority of people who are now concerned that what is life going to look like, and what is it going to be? And will we all have jobs? SARA: I think what's important is to understand what happens to the individual when fear is at play before we can even get to the bigger question of like, will AI take our jobs? But I'll start from the end. There will be some jobs that are taken by AI. But what you're talking about Rémy is, yes, there is a huge power to know how you can connect with your own life and AI. Even if you have a job that is in tech and can be overrun by AI, you still have value as a human being. However, you're not going to feel that way, one, if you have a lot of fear because we have to understand why you can't connect with that. But because value is an invariant, to value something, you have to be quite intentional with training your brain to understand value, and you can do that if you know what fear does to your brain, and it's...quite simply, we've all heard it. It's the stress response: fight, flight, freeze, or fawn. So, when you're having a perceived threat, it doesn't mean...external is not the only threat. We threaten ourselves all the time with our own thought process based off of the experiences that we've had and trigger our own fear. And your brain essentially is like, hold up, no, we're not going any further. There's a risk here. We're going to stop you. So, this is where a lot of people, like, have those moments. I could stare at a wall for, like, 10 minutes, but it's actually, like, almost two hours if I'm stressed out to the point...because I'm processing too much information, but it's also triggering a stress response for my brain. And we just get saturated and stuck in that moment. So, being able to know, okay, this is happening, then we can actually come back online. So, I use the brain as a computer metaphor quite often. And when we know that we're in that fight or flight response mode, we can in turn engage so that...I actually have an acronym for fear that I'm going to be debuting at this conference. I'll just go ahead and debut it for y'all, a little sneak peek since you guys may or may not be able to be there. So, that fear is...we usually as an acronym, if you've ever heard this, is F everything and run. And I'm going to define it as the F would be the fight response, fight, flight, freeze, and fawn. So, if you know that's going on, you can address it. The E would be engage. So, engage with your present moment, and that's where your body is, the one thing that tends to be in that present moment. And then, the A is accept. A lot of times we have to accept that we're maybe stuck. We may be at a problem. We may need to take a break. Accepting the things that we can't change in that moment is going to make a big difference on how we come back online on our brains and be able to understand, like, AI is a threat, but it's not going to take over everything, right? And then, the R is redirect. So, redirect to something that is going to change your perception of what the original trigger was. And so, I think if people can understand how they work and how the brain is actually self-protecting, it's very, like, it's like, whoa, we're not going to let you do something completely destructive. But it cannot distinguish the severity of the threat, let alone can it not...actually, there's a lot of people who've trained their brain to not experience fear. Fear is what is supposed to keep us safe. So, it is just perceiving like, hey, AI could take our jobs, but it's also not giving you the context that you brought up, Rémy, about it's not going to take everything from us. It's actually supposed to be here to help us in [inaudible 36:23]. And it's also dependent on us. So, if we're creating fear in the AI, then yeah, it's going to learn that, and it, could, I don't know, I can't tell the future in that regard. But we have plenty of things that don't have to be tech-related that AI won't take from us. And a lot of that is the natural world if we can keep it alive and value it enough. RÉMY: I have one question for you. It might not be very in sync with the train of thought we're having because it's more related to the beginning of the episode. But you mentioned sometimes rebuilding confidence with people and building confidence and building the ability to trust yourself and to make your own good decisions. It feels like, to some extent, it can be rebuilding yourself. How do you deal with such a big action, such a big project? I mean, it's something that could take life to do so. SARA: That's a great question. And sometimes it will take people's lives. I don't handle the whole rest of their life. I tell people like, "I'm going to give you some foundational things." And I do a lot of training. I'm very direct, which is why I have that therapeutic life consultant of like, I'm going to take my vast amount of experience, things that people are probably not going to experience and help them build a security in themselves and, over time, prepare them for when they deviate from that. I tell people, like, especially if you have loved ones still living, depression is never going to just leave. The concept...there's no cure. It's being able to be prepared for when things happen in life versus feel completely unprepared. I just came out of a season of grief of, you know, I walked away from a relationship, as well as then trying to still maintain my business, still trying to maintain my clients and those relationships, let alone the relationship with myself, and then put my cat down, you know, like, you know, he was a child. I had him for 14 years. So, like, life is going to continuously happen. So, I'm not trying to figure it all out, but I'm trying to get people back to a point where they can understand how to find security for themselves. Since mental health has been such a taboo topic for a long time, there is quite a bit of backlog, and that's what we're seeing. I don't know what it looks like in y'alls countries, but here in America, there is this rush of people. I need a therapist. I need to go to therapy. And we're at a shortage. Therapists can't necessarily help all, like, at once. And we also have to maintain our own mental health, or we're not going to be very helpful to people. But really, it comes down to how you build that security with yourself and know and not anticipate, but be prepared for when there's something else that happens that disturbs your own peace. Because if you have an understanding of what peace looks like for you, and you can't necessarily control it, but you can influence it, and facilitate it in your life, then you have a stronger foundation to be able to endure, you know, potential loss of a loved one, hopefully, no time soon for anyone here, or out, or listening, but it's just the reality. And that's part of, you know, my story of, I experienced a lot of loss from a young age, and it worked against me for a long time because I had no idea how to process and regulate energy and emotion in my body. And so, what it looked like was me holding on to repressing anger, not having a relationship with the natural emotions that we can't get rid of. You can't get rid of emotions. I wish I could just, you know, vomit them out and just be done with it and be like, okay, cool. We can all be stable. That's just not...that's not going to happen. I think that also is what makes us, you know, a great species and building, you know, great things in this world is emotion. Tech was built off of passion and emotion. Did it cause some disarray and probably hurt some people in the process? Yeah. But I think we can reduce that from happening if people understand emotional intelligence and not just work, work, work, work, work. It's a new age coming to that. And I've, hopefully, been working on myself enough to be able to sustain helping people understand and shifting over to that new type of perspective of we can't do things the way that we've been doing them. We just can't. It's not sustainable. The human species will suffer from it and the earth will as well. SAMI: Yeah, thank you so much, and just for bringing that level of transparency and honesty. It resonates with myself, and I'm sure it will help so many other people who are listening. We could talk to you for hours. I mean, there is so much. And some things we just did not have time to get into. But thank you so much for the time that you've given us. And it's been really insightful to look at AI and tech that we work with as consultants at thoughtbot on a daily basis from this perspective and look at it from this angle. If people want to get a hold of you, where would be the best place? SARA: Finding my website is a big thing. That's just, you know, kind of the portal. So, that's sarawilderlcsw.com. Sara with an out an H. And then, also, venturing into this tech world, I have an app interface now that I have put together to kind of be a centerpiece for mental health resources, not only just, like, hotlines. That information is on my website as well. But if you want to start doing your own work little by little, you know, having a centralized spot as well as not too much information. There's plenty of stuff you can Google about mental health. But this is vetted by me and organized to a point where they can, you know, one worksheet can make a difference, where you're just reflecting and taking, you know, 10-15 minutes to read through it and see how you can apply it in your life. It's called Power in Perspective. SAMI: That's great. Definitely, I recommend go and check it out and check out Sara on her website. And if you can get down to that conference, that is, again, North Carolina called CreativeVerse, and you'll have the opportunity to hear Sara in person as well as Fatima from thoughtbot who's also presenting. If you learned nothing else from today, then just remember: fear has an acronym for F everything and run. I guess that's my big takeaway. You also got a chance to hear about my gaming addiction. No one tell my parents. And you can find notes and a complete transcript for this episode at giantrobots.fm. If you have questions or comments, you can email us at hosts@giantrobots.fm. I always leave you the same challenge, and that challenge is to subscribe. We've got some great guests lined up, and you'll hear about it first if you subscribe. And feel free to leave any comments on Spotify or Apple Podcasts. We do check them all, and they're really helpful. This podcast is brought to you by thoughtbot and produced and edited by Mandy Moore. Check her out at mandymoore.tech. Thanks for listening. See ya. AD: Did you know thoughtbot has a referral program? If you introduce us to someone looking for a design or development partner, we will compensate you if they decide to work with us. More info on our website at: tbot.io/referral. Or you can email us at: referrals@thoughtbot.com with any questions.Sponsored By:thoughtbot: Are you an entrepreneur or start-up founder looking to gain confidence in the way forward for your idea? At thoughtbot, we know you’re tight on time and investment, which is why we’ve created targeted 1-hour remote workshops to help you develop a concrete plan for your product’s next steps. Over four interactive sessions, we work with you on research, product design sprint, critical path, and presentation prep so that you and your team are better equipped with the skills and knowledge for success. Find out how we can help you move the needle at: tbot.io/entrepreneursSupport Giant Robots Smashing Into Other Giant Robots