The Logistics of Logistics

Predict and Prevent Freight Damage with Ilya Preston Ilya Preston and Joe Lynch discuss ways to predict and prevent freight damage. Freight damage is not only expensive and upsetting to customers, but it is also ridiculously hard to figure out where, when, and how it occurred. Ilya's company, Paxafe creates sensors that enable companies to determine when, where, and how shipments were damaged. About Ilya Preston Ilya Preston is the Co-founder and CEO of PAXAFE. Ilya was formerly a strategy and operations management consultant within the Big 4 with both PwC and KPMG, advising Fortune 1000 clients across healthcare, technology, and private equity verticals. Prior to his time in consulting, Ilya was a Supply Chain Strategy Manager at Cummins Inc, where he oversaw $100M in spend and was responsible for developing the commodity strategy for sheet metal fabrication and raw metal purchases. Ilya earned a Bachelor of Science in International Business from the University of Indianapolis. About PAXAFE PAXAFE predicts adverse events through the supply chain to de-risk B2B shipments and enable intelligent cargo insurance. By building machine learning models that properly diagnose and label excursions, PAXAFE is uniquely positioned to leverage more granular, contextual data to accurately identify when, where and under which conditions future adverse events are likely to occur. PAXAFE has developed an intelligence platform – CONTXT - that leverages near real-time telematics, third-party and ERP data to provide a digital twin to the physical supply chain capable of answering who, what, when, where, how, and why. CONTXT enables shippers, 3PLs / carriers and insurance providers the ability to intercept at-risk shipments, automate claim diagnosis and root cause analysis, and improve loss ratios via improved underwriting. PAXAFE's platform decreases cargo loss while improving operational efficiencies. PAXAFE - a venture-backed C-Corp - is a graduate of gener8tor Accelerator, was a 2019 Accelerate Michigan startup competition finalist and a 2020 ACORD InsurTech Challenge finalist, and is a top 20 Wisconsin startup to watch in 2020 and 2021. PAXAFE is currently a part of the Creative Destruction Lab (CDL) - Risk stream. Key Takeaways: Predict and Prevent Freight Damage Freight damage and loss are extremely upsetting to shippers, transportation providers, and end customers. Additionally, freight damage and loss are very expensive. Every time a shipment is damaged or lost and freight claim is created, somebody must determine when, where, and how it happened. The company or person who was responsible is sometimes very hard to determine, and let's face it most people will not want to take responsibility for the screw-up. In the interview, Ilya explains how his company has created small, affordable sensors that can be added to the shipment and precisely determine when and where the shipment was damaged, assuming the shipment is damaged. Additionally, the sensors can provide additional insights into the damage like whether the shipment was dropped or if it accelerated quickly during a truck spike stop. This additional context that the sensors provide enables shippers and transportation providers to analyze damaged shipment and then improve the process to prevent future damage. Lost shipments with the included sensors are usually easily found. In addition, PAXAFE has created temperature sensors that can prevent temperature excursions that lead to food damage. Learn More About How to Predict and Prevent Freight Damage Ilya Preston PAXAFE Recent Podcasts About Trucking The Internet of Trucking (IoT) with Tapan Chaudhari The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

Top Trends in Supply Chain Tech with Charley Dehoney Charley Dehoney and Joe Lynch discuss the top trends in supply chain tech. Charley is an entrepreneur, executive, and investor in companies that are transforming the logistics and supply chain with technology. About Charley Dehoney Charley Dehoney is a growth-focused executive, board member, and investor, with more than 17 years of experience at the intersection of transportation and technology. He has helped launch, build, and scale companies that have supported hundreds of millions of dollars in growth. Charley is currently working on a number of freight-related projects including a stealth startup focusing on automating global trade and acquiring logistics business. Recently, Dehoney served as CEO of Manning's Truck Brokerage, a 50-year-old, logistics company acquired in 2020 by Fitzmark, Inc. Dehoney has also held executive roles in several high growth and venture capital-backed logistics businesses. Charley earned a BS in Sociology from the San Jose State University where he also played on the varsity football team. He lives in Omaha, Nebraska with his beautiful wife and three strapping young sons. Key Takeaways: Top Trends in Supply Chain Tech The podcast interview was based on an article Charley recently wrote called: Top Trends in Supply Chain Technology for 2021. Trend number 1 - Transportation Marketplaces — We're Never Going Back. Trend number 2 - Overlap between Digital Freight Brokers and Digital Freight Marketplaces. Trend number 3 - International Ocean Freight Data and Visibility. Trend number 4 - Freight FinTech. Charley highlighted companies that are leading these trends: Cargomatic, Emerge, Newtrul, Cargobase, FourKites, Project44, Vizion, RPA Labs, OpenTrack, OpenEnvoy, BasicBlock, PayCargo, Learn More About Top Trends in Supply Chain Tech Charley Dehoney Top Trends in Supply Chain Technology for 2021 How Will You Compete with Amazon with Charley Dehoney The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

Ryan Schreiber and Kevin Nolan discuss Kevin's entrepreneurial journey and the Nolan Transportation Group Story. Kevin is the Founder of Nolan Transportation Group (NTG). About Kevin Nolan Kevin Nolan is the Founder and Chief Rhino at Nolan Transportation Group (NTG). Kevin founded NTG in 2005 with a small office, a box of cash, and two employees. NTG was built on a service promise and Kevin's open communication style quickly earned the trust of both carriers and shippers. After five years in operation, NTG opened additional offices and began to take off, adding nine more offices between 2011 and 2016. Today, NTG has 13 offices nationwide. Kevin received his B.S. in Business Administration from Presbyterian College while playing college football, developing the competitive spirit he runs the business with today. After finding early success as a freight broker for C.H. Robinson, Kevin left the industry and went on to manage multiple Waffle House stores. He finished his career as the top sales manager across the company, honored with the Top Waffle Award. Kevin went on to earn his MBA at Mercer and completed the degree with a business model focused on the freight brokerage industry. With experience and education under his belt, Kevin was able to form the foundation for NTG. About Nolan Transportation Group (NTG) Nolan Transportation Group (NTG) is a full-service, third-party Logistics Company dedicated to delivering the highest level of service in the transportation industry. NTG's carrier base consists of over 30,000 independent transportation/trucking companies that facilitate the movement of our customers' product. Whether you're a carrier that needs to get loaded or a shipper that deserves the best possible service in the industry, our team is eager and ready to fulfill your needs and keep you charging forward. Visit our website to learn more about our capabilities and service at www.ntgfreight.com. NTG has been ranked a 2020 Top Freight Brokerage Firm by Transport Topics and has appeared on the Inc. 5000 list of America's fastest-growing, private companies for six consecutive years (2015-2019). NTG offers excellent career growth potential with an immediate opportunity to learn from our industry-experienced team members. NTG is headquartered in Atlanta, GA with 13 other locations throughout the U.S. Learn More About Kevin Nolan and the Nolan Transportation Group Story Kevin Nolan Nolan Transportation Group From Top Waffle to Top Rhino Introducing Inside the Founders' Studio

The Internet of Trucking (IoT) with Tapan Chaudhari Tapan Chaudhari and Joe Lynch discuss the internet of trucking (IoT) which refers to all the connected devices and sensors that are being used in the trucking industry. About Tapan Chaudhari Tapan Chaudhari is the Founder and CEO of TruckX, a technology firm focused on the trucking industry. Tapan founded TruckX with the goal of bringing transparency, visibility, and efficiency to the trucking industry. Prior to the founding of TruckX, Tapan held leadership positions at several tech start-ups in the San Francisco Bay / Silicon Valley area. Tapan earned a Bachelor of Science in Computer Science from Vishwakarma Institute of Technology (India). About TruckX TruckX is a technology firm focused on the trucking industry. TruckX's first product was an electronic logging device (ELD). Since then, TruckX has launched a series of devices and sensors that helps trucking companies gain additional transparency, visibility, and efficiency. TruckX products include fleet tracking sensors, electronic logging devices, dashcams, and asset trackers. TruckX is at the forefront of the internet of trucking (IoT). TruckX is headquartered in Mountain View, CA. Key Takeaways: The Internet of Trucking (IoT) In the interview, Tapan explains how the internet of trucking (IoT) began to gain momentum with the electronic logging device (ELD) mandate that went into effect in 2019. To be compliant, carriers had to install and train drivers to use an electronic logging device, which tracks the driver's hours of service (HOS) As carriers, brokers, and 3PLs implemented ELDs and other visibility solutions, the desire for more information increased. Today, companies like TruckX are launching trucking specific IoT products like: Dash cameras that will videotape the outward-facing (driver's view) and inward-facing (view of the driver) are useful in the event of an accident. The video can also be used for driver training and recording video of vehicle theft. Cameras attached to side-view mirrors to capture footage, which would be useful in the in the event of an accident or theft. Temperature sensors inside the trailer of temperature-controlled shipments. The sensors enable drivers and carriers to document the temperature from pick-up to delivery. The sensors can also proactively alert drivers and dispatchers of temperature excursions. Trailer location sensors help with tracking the trailer and the products within the trailers. The sensors also help truckers find trailers inside truck yards. Door sensors that record when and where the trailer door was opened. This information would be very useful when investigating freight claims, preventing theft, and ensuring the doors are closed on temperature-controlled shipments. Sensors that can capture the approximate capacity used inside the trailer. This technology helps shippers and carriers measure trailer utilization. The integrated nature of the internet of trucking (IoT) products enables shippers and carriers to become more efficient and transparent. IoT also increases visibility, utilization, and proactive measures to solve little problems before they become big problems. Learn More About the Internet of Trucking (IoT) Tapan Chaudhari TruckX ELD, Driver Fatigue and Safety with Dean Croke The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

Jason Traff and the Shipwell Story Joe Lynch and Jason Traff discuss Jason's entrepreneurial journey and the Shipwell. Jason is the Co-founder of Shipwell, a cloud-based transportation management software company. About Jason Traff Jason Traff is the President and Co-founder of Shipwell, a cloud-based TMS solution based in Austin, TX that is transforming the supply chain industry by replacing opaque and manual processes through a tech-enabled, fully connected logistics ecosystem with more than 500,000 carrier partners. Prior to Shipwell, he co-founded and ran CopyCat Paintings, a global art reproduction company based in Shenzhen, China that employed over 1,000 artists and shipped to four continents, and Leaky, an insurance technology startup backed by Y-Combinator that provided over $300 million of insurance quotes. He is a Chartered Financial Analyst and holds an MBA from the MIT Sloan School of Management. About Shipwell Shipwell is transforming the supply chain industry with a cloud-based shipping solution that grows with your business. Their connected SaaS platform combines the features and functionality of a TMS with advanced visibility and an integrated partner network in a simple solution that uses data analytics and workflow automation to maximize efficiencies and reduce the total cost of ownership. Shipwell's innovative architecture delivers actionable, data-driven insights so customers can focus on high priority tasks, identify and resolve transportation issues, and quickly access capacity. From order management to financial reconciliation, Shipwell's platform saves time, reduces cost, and optimizes the shipping experience throughout the entire supply chain. Shipwell is proud to be recognized as a notable vendor in the 2020 Gartner Magic Quadrant for TMS, as well as a Forbes 2020 Next Billion-Dollar Startup. Learn More About Jason Traff and the Shipwell Story Jason Traff Shipwell.com @shipwell LinkedIn Facebook.com/Shipwellinc. press@shipwell.com Related Podcasts Kevin Nolan and the Nolan Transportation Group Story The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

Putting Supply Chains on Autopilot with Ali Raza Ali Raza and Joe Lynch discuss putting supply chains on autopilot. Ali is a theory of constraints (TOC) practitioner who founded a company to help supply chains to improve throughput. About Ali Raza Ali Raza is the Founder and CEO of Throughput, Inc., an AI-Powered software to help companies run leaner, faster, smoother, and safer operations out of the box. Ali comes from a deep academic and real-world industrial operations in process simulations and operations management. He has managed onshore/offshore/war zone logistics as well as batch, continuous, and discrete manufacturing setups. At Schlumberger, he became one of the youngest Geomarket Production Services, pioneering 3 projects and serving 50+ industrial clients. His production teams were responsible for billions of dollars of hydrocarbon output to the global economy. Ali joined his first tech startup while still an undergraduate student at the University of Pennsylvania. Since then, he has been eliminating one global bottleneck after another, with his current focus on optimizing supply chains that extend to Mars. About ThroughPut, Inc. ThroughPut Inc. is the Artificial Intelligence (AI) Supply Chain pioneer that enables companies to optimize their Operations by leveraging their existing Data Systems to increase Output, Quality and Profitability across their entire enterprise. ThroughPut's AI software, ELI, includes the only Bottleneck Management System (BMS) that utilizes existing enterprise data systems, such as ERP, MES, IMS, TMS, WMS, PLC, EAM, POS, CRM, SCADA, Historian, and other data systems, to solve for the $25 Trillion of annual Waste across global supply chains already today. Such constraints to the $90 Trillion global Economy could otherwise be dedicated to more productive, useful and sustainable purposes for the benefit of all stakeholders and communities. ThroughPut's AI software is designed by Fortune 500 Supply Chain & Logistics leaders, Silicon Valley AI and Analytics pioneers, and top global Operations Experts in the areas of the Theory of Constraints, Lean Manufacturing, Supply Chain Automation, Total Quality Management, and over four-dozen other leading best practices now digitized as part of the ELI software, with hundreds of years of hands-on experience in the space. Key Takeaways: Putting Supply Chains on Autopilot In the podcast, Ali provides an overview of throughput, theory of constraints, and Eliyahu Goldratt. Throughput is the amount of material or items passing through a system or process. Throughput can be calculated as Inventory = Rate multiplied by Time, where "rate" is the throughput. Ali and other followers of the theory of constraints believe that throughput is more like a way of life as opposed to a simple metric. The theory of constraints (TOC) is a management philosophy that views any manageable system as being limited in achieving more of its goals by a very small number of constraints. There is always at least one constraint, and TOC uses a process to identify the constraint and restructure the rest of the organization around it. Eliyahu Goldratt was an Israeli physicist turned management guru. Dr. Goldratt is best known as the father of the Theory of Constraints (TOC), a process of ongoing improvement that continuously identifies and leverages a system's constraints to achieve its goals. He introduced TOC's underlying concepts in his business novel, The Goal: A Process of Ongoing Improvement, which has been recognized as one of the best-selling business books of all time. At ThroughPut.ai they have a world class team of industrial experts from the fields of operational excellence, artificial intelligence, supply chain, manufacturing, distribution, industrial automation, and finance with the goal of making and moving thing more efficiently. Their approach reduces the time from order to cash and produces in increased free-cash-flow. ai uses AI to help decision-makers identify and eliminate process, and supply chain bottlenecks. This AI driven approach enables companies to put their supply chains on auto-pilot – an optimized system that yield high throughput and cash-flow. Learn More About Putting Supply Chains on Autopilot Ali Raza ThroughPut Inc Throughput Economics: Making Good Management Decisions Overcoming Supply Chain Disruptions with Shanna Greathouse and Tony Nichols The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

Introducing Inside the Founders' Studio Ryan Schreiber and Joe Lynch are launching a new podcast called Inside the Founders Studio. Ryan and Joe will interview founders, key executives, and innovators to understand what makes them and their companies successful. About Ryan Schreiber Ryan Schreiber is the Director of Engagement at CarrierDirect in Chicago. Ryan was born and raised in Tampa Florida. Ryan earned a degree in History from the University of South Florida and then a Law degree from Michigan State University. Prior to joining CarrierDirect, Ryan worked at a variety of logistics companies and even started and exited a few tech-enabled freight brokerage start-ups. Ryan is a skilled technologist and strategist who has helped transform many leading transportation and logistics companies. In Ryan's experience great technology is important but finding and keeping the right people is the key to success in the 3PL business. About Joe Lynch Joe Lynch is the host of The Logistics of Logistics podcast, one of the top-ranked logistics podcasts. Joe interviews logistics, transportation, and supply chain industry leaders about innovation, technology, trends, and the future of freight. Prior to founding The Logistics of Logistics, Joe served as General Manager and Chief Operating Officer of a non-asset based 3PL, managing less-than-truckload and truckload shipping for automotive suppliers, wholesalers, retailers, and distribution clients. Earlier in his career, Joe led a supply chain consultancy, which focused on the automotive sector. Engagements included: value stream mapping, supply chain optimization, lean product development, module strategy, and quality improvement. Joe began his career as an automotive design engineer and eventually rose to program launch manager for Jeeps built in Thailand and China. Joe earned a Bachelor of Business Administration and from Cleary University and a Master of Arts in Education from the University of Michigan-Dearborn (program specifically designed for facilitators, trainers, and consultants). Key Takeaways: Introducing Inside the Founders Studio Ryan and Joe are launching a new podcast called, Inside the Founders Studio. The new podcast will be interviews with founders, key executives, and innovators in the transportation, logistics, warehousing, supply chain, and technology verticals. The podcast has two goals. First, to let the founders and innovators tell the story of their companies. Secondly, understand the person(s) behind the company. If everything goes as planned, Joe, Ryan, and the listeners will learn what makes these folks tick. Interview topics will include: Company history Upbringing / Family influences Career highlights First logistics job Turning points and key challenges Mindset Managing failure What's next for the founder and their company Learn More Ryan Schreiber Joe Lynch Understanding Your Sales Personality with Ryan Schreiber and Ann Holm

Reimagining the Food Supply Chain with Eric Ristow and Luis Pajares Eric Ristow, Luis Pajares, and Joe Lynch discuss reimagining the food supply chain. The food supply chain has many challenges including poor customer experience, disconnected cold storage networks, and a lack of system integration resulting in limited visibility. About Eric Ristow Eric Ristow serves as Vice President of Product and Application Management at Lineage Logistics. In this role, he ensures custom-built software, as well as SaaS applications, meet the needs of Lineage's customers. This includes identifying discrete business problems within the temperature-controlled logistics space and developing the requisite applications to enable the safe and efficient storage and transportation of food. As a technology leader for the world's largest cold-chain provider, Eric is passionate about building more effective food management and delivery solutions for Lineage's customers to improve the resiliency of the food supply chain in an increasingly challenging global environment. Prior to joining Lineage in 2014, Eric spent 7 years as a management consulting within the healthcare, pharmaceutical and retail spaces. These efforts include the large-scale post-merger integration of technical assets, deployment of global asset management programs, the integration of regulatory content systems, and the development of an enterprise resource planning program to support the strategic staffing of all IT projects, comprising an annual budget of $180 million and 2,500 global team members. Eric holds a BA in history from Dartmouth College and a JD/MBA from Emory University. About Lineage Logistics Lineage Logistics is the world's largest and most innovative temperature-controlled industrial REIT and logistics solutions provider. Lineage's expertise in end-to-end logistical solutions, its unrivaled real estate network and its use of technology combine to promote food safety, increase distribution efficiency, advance sustainability, lessen environmental impact, and minimize supply chain waste. As a result, Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. Lineage has grown its cubic feet by 60% annually since 2008 to 1.9 billion cubic feet, making it the largest global temperature-controlled industrial REIT. In recognition of the company's leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company's Annual list of The World's Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide. About Luis Pajares Luis Pajares serves as the Chief Revenue Officer at Turvo. He brings over 30 years of experience in software and cloud technologies in both large publicly traded and start-up companies. Luis's career has been focused on finding and developing disruptive technologies that modernize industries. At Turvo Luis is focused on applying his knowledge and experience in digital transformation to the logistics industry to create the world's first collaborative logistics solution to unify every person, system, and organization in the supply chain. In his previous role as Group Vice President for Oracle Communications, he was a senior member of the leadership team responsible for strategy with oversight of worldwide sales, alliances and partnerships. Luis holds a B.A. in Economics from the University of Florida and an MBA from the University of Dallas. About Turvo Turvo is the world's first multi-enterprise collaborative platform specifically designed for the global supply chain. The Turvo platform connects people and organizations across the supply chain, allowing shippers, logistics providers, and carriers to digitally transform their workflows with cloud-based software and mobile applications. The technology unifies all systems, internal and external, providing one end-to-end system of record set for all operations and analytics while eliminating redundant manual tasks and automating business processes. Turvo is based in the San Francisco Bay Area with offices in Dallas, Texas, and Hyderabad, India. Key Takeaways: Reimagining the Food Supply Chain Food producers, especially those that require temperature control have traditionally depended on a hodge-podge collection of 3PLs to store and transport their product. Since no one 3PL had the service footprint (warehousing locations) adequate to service the entire country, food producers used multiple cold storage suppliers, which resulted in disparate systems and processes. Predictably, using multiple cold storage facilities led to inefficiency and waste, specifically wasted food. Meanwhile, the bar has raised for food producers. Due to customer demand for faster transit times, food inventory must be stored closer to customers. Additionally, everyone in the food supply chain wants fast, accurate, actionable data. Lastly, food waste has become recognized as a problem. Dumping food into a landfill when there may be hungry people in the community is a problem that must be addressed. Lineage Logistics is transforming the food supply chain. Lineage has embarked on an ambitious plan to create a national footprint that will enable food producers to utilize one 3PL for all their storage, logistics, and transportation needs. Today, Lineage Logistics moves approximately 30% of temperature-controlled food in the U.S. and nearly 10% worldwide. Link to Lineage's acquisitions. In addition to their impressive service footprint (warehouse locations), Lineage has partnered with Turvo to launch Lineage Link. Lineage Link, powered by Turvo, is a unified and fully integrated supply-chain technology solution that seamlessly connects the Lineage network, driving collaboration, performance, and efficiency for all supply chain participants. The platform gives customers an unprecedented level of insight and control to enable more agile and informed decisions, providing visibility across locations, orders, inventories, transportation, and warehouse appointment scheduling. Learn More About Reimagining the Food Supply Chain Lineage Logistics Partners with Turvo to Launch Lineage Link Eric Ristow Lineage Logistics Luis Pajares Turvo Logistics Frictionless Logistics: It's the Collaboration, Stupid with Ketan Karkhanis The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

Rethinking Fulfillment with Guy Courtin Guy Courtin and Joe Lynch discuss rethinking fulfillment in an era of explosive growth in ecommerce and fulfillment services. Guy and the team at 6 River Systems are making fulfillment faster and easier with a combination of collaborative robots, artificial intelligence, and operational expertise. About Guy Courtin Guy Courtin is the Head of 6 River Global Alliance and Partnership program. He brings over 20 years of experience in the supply chain industry. He has held senior leadership roles at Infor, Progress Software, and i2 Technologies. In addition, he has been an industry analyst covering the supply chain and retail spaces for SCM World and Constellation Research. Guy holds an MBA from the Olin School at Babson College, a Master's degree from Loyola University in Chicago, and a Bachelor's degree from The College of the Holy Cross. About 6 River Systems, a Shopify Company Founded in Waltham, Mass. in 2015, 6 River Systems is a leading collaborative mobile robotics fulfillment solution provider and part of global commerce company Shopify Inc. Founders Jerome Dubois and Rylan Hamilton were previously executives at Kiva Systems (now Amazon Robotics). The 6 River Systems solution is operating in more than 20 facilities in the U.S., Canada and Europe, fulfilling millions of units each week for companies including Lockheed Martin, CSAT Solutions, ACT Fulfillment, DHL, XPO Logistics, and Office Depot. To learn about 6 River Systems and its wall-to-wall fulfillment solution, please visit www.6river.com. Key Takeaways: Rethinking Fulfillment The ecommerce and fulfillment industries have experienced rapid growth during the pandemic. With all the recent changes, many people, including Guy are taking a closer look at some aspects of the industry. In the podcast, Guy and Joe discussed the five following topics: Customer expectations. People expect more from retailers and ecommerce sellers than ever before. Some expectations can be maintained by the industry while others are untenable because of the cost. In the cases, the high cost of fast, free delivery is absorbed by the seller, but that will not be the case in the long term. Fulfillment flexibility. Consumers want lots of options when they buy including but not limited to buy online, pickup at curb (BOPAC), buy online, pickup in-store (BOPIS), home delivery, and traditional retail. Fulfillment as a differentiator. Consumers make buying decisions based on fulfillment. Traditionally consumers bought products based on brand, price, availability, quality, reputation, etc., and now some people are buying based on the convenience of the fulfillment (example: same-day delivery). Sustainability. Consumers are increasingly interested in sustainability and they want to buy from companies that share their values. Ecommerce and fulfillment companies need to examine their supply chains from beginning to end and find ways to lessen their environmental impact. Labor. Working at a fulfillment company is strenuous and sometimes dangerous work. Leadership within fulfillment companies will need to find ways to make fulfillment work less physically taxing on employees. Fulfillment companies must compete for employees with gig economy jobs that are often easier and very flexible. Companies like 6 River Systems provide automation and technology solutions that can make fulfillment jobs easier and more attractive - while increasing throughput and efficiency. Learn More: Rethinking Fulfillment Guy Courtin 6 River Systems Shopify Sustainable Frozen Ecommerce Fulfillment Twitter: @6riversystems facebook.com/6RiverSystems linkedin.com/company/6-river-systems The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn