The Logistics of Logistics

The Emerge Story with Andrew Leto Joe Lynch and Andrew Leto discuss Andrews's entrepreneurial journey and the Emerge story. Joe and Andrew also discuss Andrew's earlier business ventures, Globaltranz and 10-4 Systems. About Andrew Leto Andrew Leto, is the Founder and CEO of Emerge, which is a digital freight marketplace. Andrew has been in the logistics industry since 2003 when he founded GlobalTranz after serving five honorable years in the U.S. Navy. Having built a reputation for providing some of the best technology in the industry, GlobalTranz quickly became one of the top-10 Truckload and LTL brokers in the U.S. with over a billion dollars in sales. Andrew also founded 10-4 Systems, a truckload and visibility platform which sold to Trimble in 2016. Andrew resides in Phoenix, Arizona with his wife and two children. About Emerge Emerge, based in Scottsdale, AZ, is one of the fastest-growing startups in the U.S. and is transforming the $800 billion transportation and logistics industry with its digital freight marketplace platform. Emerge's award-winning marketplace provides access to direct capacity and live market conditions helping shippers and carriers make the strongest, most beneficial decisions when procuring domestic freight. Launched in 2017, Emerge is backed by Greycroft, New Road Capital, 9Yards Capital, and the founder of GlobalTranz. Learn More About the Emerge Market Story with Andrew Leto Andrew Leto Emerge Company Page on LinkedIn Emerge Podcast White Paper: How to Manage Through FTL Market Transitions Other Podcast Interviews with Founders Charlie Saffro and the CS Recruiting Story Will Chu and the Vector Story Nicole Glenn and the Candor Expedite Story Jason Traff and the Shipwell Story Greg Price and the Shipwell Story Kevin Nolan and the Nolan Transportation Group Story The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

The Psychology of Solving Big Problems with Ann Holm Joe Lynch and Ann Holm discuss the psychology of solving big problems. Ann provides a step-by-step process for solving big problems based on the teachings of Shirzad Chamine, who is the best-selling author of the book, Positive Intelligence. About Ann Holm Ann C. Holm, MS, PCC, is a Professional Certified Coach specializing in executive, career, and sales coaching. In addition to being a certified Master practitioner of the Myers-Briggs Type Indicator, she offers the Type Coach online assessment, with a focus on personality as it relates to the process of generating leads, closing, and maintaining sales accounts. She also has 25 years of experience in applied brain science, using her hands-on experiences to help her coaching clients understand how to stay focused, be engaged, and energized given the demands of the 21st-century workplace. Ann has both a BA and an MS from the University of Michigan which focuses on psychology, brain science, and language. About Ann Holm's Coaching Practice Ann Holm helps individuals position themselves for success by increasing their self-awareness, which is a must-have skill in the 21st century. Through coaching and proven assessment tools, Ann helps people become aware of their personality, emotional intelligence, and how they manage their brain energy. She also helps her client to better understand their value proposition or personal brand. Areas of expertise include: personal self-awareness, sales coaching for logistics professionals, emotional intelligence, communication and influence, team building, MBTI Master Practitioner, extensive experience with the MBTI Step III, 360 Reach/Personal Branding, and applied brain science. Connect with Ann at AnnHolm.net. Key Takeaways: The Psychology of Solving Big Problems In the podcast interview, Ann explains the psychology of solving big problems with the following 5 steps. Empathy – avoid blaming and judging yourself and others. Try to understand and share the feelings of others. Explore – Begin researching and analyzing information. Attempt to be open, objective, and scientific in your exploration. Innovate – Brainstorm possible solutions without judging the ideas. Ann says the goal is "to move the energy forward." Navigate – Consider the potential actions and determine which ones align to your values and goals. Activate – Identify the best solutions (be bold) that you are willing and able to implement. Learn More About the Psychology of Solving Big Problems Ann Holm AnnHolm.net Positive Intelligence Other Interviews with Ann Holm Using Resilience to Get Out of Your Own Way with Ann Holm Developing Grit with Ann Holm Emotional Intelligence in Sales with Ann Holm Understanding Your Sales Personality with Ryan Schreiber and Ann Holm The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

The CPG Supply Chain with Mike Neme Joe Lynch and Mike Neme discuss the CPG supply chain and Mike's approach to winning and managing business with emerging consumer packaged goods (CPG) companies. About Mike Neme Mike Neme is a Franchise/Agent owner with Globaltranz and VP of Supply Chain Solutions at Hook Logistics, where he can give our customers a one-stop-shop for all and everything supply chain/ops and tech. Head down—all gas. No brakes are Mike's motto, whether it is in his personal life or professional life. Mike has been in the industry for eight years and has worked for some top asset and non-asset-based 3PLs, allowing him to see how both asset and brokerage works. In a traditionally transactional sales industry, he has never sold a transactional deal. He's always looked at customers' business as the way he would look at his own. Let's set this up for the long game and make strategic decisions like playing chess, not checkers. Mike's goal is to enhance efficiencies and increase customer profitability Year-over-year. Mike earned a Bachelor of Arts in Public Relations and Communications from Central Michigan University. About Hook Logistics Hook Logistics is a 3rd Party logistics (3PL) firm that provides quality fulfillment services at transparent, fair rates. Hook Logistics utilizes a simple and intuitive platform to manage past orders, check inventory, and monitor/change current orders. Hook integrates with all the leading ecommerce platforms. Hook has fulfillment facilities in Ridgefield, NJ, and will announce the opening of a West Coast facility soon. About Globaltranz GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, expedited, and managed transportation solutions. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers. GlobalTranz was recently recognized as the 8th largest Brokerage Company in Transport Topics'​ Top Freight Brokerage Firms of 2019. Key Takeaways: The CPG Supply Chain CPG is an abbreviation for consumer-packaged goods, which is an industry term for merchandise that customers use up and replace on a frequent basis. Examples of consumer-packaged goods include food, beverages, cosmetics, and cleaning products. Mike Neme's niche is emerging package goods (CPG) companies with sales between $20 million and $500 million dollars. In the podcast interview, Mike shared his approach to working with emerging CPG companies. Mike's approach: Pick a niche and become an expert in that market segment. Engage as a consultant, not someone who just sells logistics services. Develop a customized solution that includes technology, people, processes, and any other resources required for the client to be successful. Analyze shipments to understand the total cost to serve by each product line, customer, and location. Learn More About the CPG Supply Chain Mike Neme Hook Logistics Globaltranz Winning Strategic Accounts with Mike Neme The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

Charlie Saffro and the CS Recruiting Story‬ Ryan Schreiber hosts a podcast about Charlie Saffro and the CS Recruiting story. Charlie is the Founder and President of CS Recruiting a firm that specializes in logistics and supply chain recruiting. About Charlie Saffro Charlie Saffro is the President and Founder of CS Recruiting. Charlie has over 14 years of direct recruiting experience within the Logistics, Transportation, and Supply Chain space. She has worked with many small to medium-sized businesses, as well as with Fortune 50 companies to help them identify the right talent for their organizational needs. Clients have included Third Party Logistics providers (3PL's), Asset-Based providers, Shippers (Manufacturers and Distributors), and Vendors to the industry (transportation technology/fleet solutions). Charlie's team of dedicated recruiters has experience filling positions of all levels; including C Level and Executive positions, Management roles, and Independent Contributor seats. Their network of talent spans across all functions (sales/operations/analytics/leadership) and the CS team pride themselves on knowing how to identify and evaluate talent for key positions. About CS Recruiting CS Recruiting focuses on recruitment within the Logistics, Transportation, and Supply chain Industry. We partner with clients across North America to help them identify the most qualified candidates for their niche hiring needs. Our client base consists of 3PLs, Asset Providers, Shippers (Manufacturers/Distributors), and companies that offer a technology platform, equipment solution, or consulting services. We pride ourselves on our industry expertise, competitive market knowledge, and network of talent to support searches for positions of all levels and functions that influence the Supply Chain. CS Recruiting's goal is to partner with clients and candidates to develop long-lasting relationships and make appropriate and time-sensitive career matches. Learn More About Charlie Saffro and the CS Recruiting Stor‪y‬ CS Recruiting Charlie Saffro Other Inside the Founders Studio Interviews Will Chu and the Vector Story Nicole Glenn and the Candor Expedite Story Jason Traff and the Shipwell Story Greg Price and the Shipwell Story Kevin Nolan and the Nolan Transportation Group Story The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

Will Chu and the Vector Story Joe Lynch and Will Chu discuss Will's story and the story of his company, Vector. Will is the Co-Founder and CEO of Vector, a firm that is digitizing the pickup and delivery process. About Will Chu Will Chu is a Co-founder and CEO of Vector, a logistics technology company that enables seamless collaboration by all parties in a shipment's lifecycle. From shipper to carrier to consignee, Vector's end-to-end solution digitally captures all workflows to facilitate contactless pickups and deliveries. Prior to co-founding Vector, Will helped start Addepar, a leading wealth management platform that specializes in data aggregation and analytics. Will earned a Bachelor of Arts in Computer Science from the University of California, Berkeley. About Vector Vector is a mobile-first workflow and transportation management platform for shippers, logistics brokers, and carriers. Vector works with transportation management systems and makes them more powerful by enabling mobile workflows for drivers and automating the billing process. Vector has partnered with the leaders in the telematics industry. Their solution runs on their platforms to provide best-in-class driver experiences. Vector integrates with your existing workflows to provide document capture. Vector's LoadDocs product helps companies reduce operational friction and increase productivity by streamlining workflows with electronic forms and best-in-class document capture. Learn More About Will Chu and the Vector Story Vector Will Chu Other Inside the Founder Studio Interviews Nicole Glenn and the Candor Expedite Story Jason Traff and the Shipwell Story Greg Price and the Shipwell Story Kevin Nolan and the Nolan Transportation Group Story The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

Nicole Glenn and the Candor Expedite Story Nicole Glenn and Joe Lynch discuss Nicole's story and the story of her company, Candor Expedite. Nicole is the Founder and CEO of Candor Expedite. About Nicole Glenn Nicole Glenn, Owner and President of Candor Expedite, a critical expedite service provider as well as a white-glove B2B company. Prior to opening and operating Candor, Nicole works hand in hand with company owners to develop their companies and grow their customer following and elevate their sales and operations teams. From building asset-based fleets to successful brokerages that specialized in expedite and standard truckload Nicole would also focus her efforts on her teams to enhance and lift the individuals that help move the companies forward. Nicole obtained a degree in Business Management and Marketing from Northwood University. About Candor Expedite Candor Expedite is a woman-owned and operated hotshot ground and white-glove service provider with offices in Illinois and Texas. Candor specializes in hotshot ground, time-sensitive, and white glove delivery services. Because Candor manages so many high-touch, time-sensitive shipments, they have developed a culture of customer service, precision, special handling, and open communication – after all, Candor is the company name. Because shipment and truck visibility is so important on critical shipments, Candor utilizes Trucker Tools to track shipments and provide real-time updates. While no two clients or urgent shipments are the same, Candor has significant experience with customers in manufacturing, trade shows, hotels and hospitality, air-freight, and facility services. Learn More About Nicole Glenn and the Candor Expedite Story Candor Expedite Nicole Glenn Freight Moves on Relationships (and Trucks) with Nicole Glenn The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

The Freight Marketplace with Brent Hutto Joe Lynch and Brent Hutto discuss the freight marketplace and its importance, dynamics, and huge impact on the U.S. economy. Brent works at Truckstop.com, a company that provides the technology, data, trust, and relationships that make the freight marketplace so efficient. About Brent Hutto Brent Hutto joined Truckstop.com seven years ago and currently serves as the Chief Relationship Officer for which includes ensuring the health of all of Truckstop.com's external relationships with hundreds of transportation technology companies. In his 23 years in the transportation and logistics industry, he has developed extensive experience covering the market including positions of leadership in sales, marketing, media, and communications. Hutto has specific experience with carriers, brokers, shippers, industry suppliers, technology leaders, media companies, and financial firms. Presently, he serves on the boards, committees, and has membership with the Transportation Intermediaries Association (TIA), National Strategic Shippers Transportation Council (NASSTRAC), Specialized Carriers & Rigging Association (SC&RA), Women In Trucking (WIT), American Trucking Association (ATA), Truckload Carriers Association, National Private Truck Council (NPTC), Intermodal Association of North America (IANA), and National Industrial Transportation League (NITL) and proudly serves on the board of the American Logistics Aid Network (ALAN). Brent earned a Bachelor of Business Administration and Marketing from Auburn University. He has been happily married to his wife Teresa for 24 years, and they have six children. About Truckstop Truckstop.com is a leader in transportation technology and freight matching solutions. Founded in 1995 as the first load board on the internet, Truckstop.com offers logistics solutions for transportation professionals through load planning, transportation management, real-time rates, and negotiation tools, as well as the largest industry credit reporting entity helping industry professionals find trusted freight partners. With Truckstop.com, brokers can post loads and carriers can search for available loads in real-time. For over 20 years, Truckstop.com has helped carriers and brokers successfully run their businesses and find a better way to move freight. Key Takeaways: The Freight Marketplace The freight marketplace is huge and makes up approximately 10% of the annual U.S. Gross Domestic Product (GDP). The freight marketplace consists of approximately 400K carriers, 18K 3PLs and brokers, and 4 million shippers (and growing). There are over 750 million shipments per year and approximately 100 million of those shipments are on the spot market. The freight marketplace, especially the spot market, is the leading indicator for the economy. Because the economy and the needs of the shippers are so dynamic so too is the freight marketplace. The marketplace is constantly evolving and adapting to better serve the shippers and the public at large. Until recently, the freight business was largely manual with lots of emails and phone calls. Communication, data, technology, and marketplace platforms like Truckstop have greatly improved the efficiency of the marketplace. Both shippers and logistics companies are now armed with the latest and greatest data, which enables them to make better business decisions – fast. Truckstop partners with over 75,000 companies and the vast majority are small and mid-size companies. Carriers, brokers, and 3PLs all benefit from working with Truckstop. Truckstop's community, load boards, data, innovation, and technology make them the perfect partner. The Truckstop team is proud to serve the freight community and drive the efficiency of the freight marketplace. Learn More About the Freight Marketplace Brent Hutto Truckstop.com Related Podcasts The Perfect Partner for the Owner-Operator with Mandy Morrow The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

Amazon vs Target vs Walmart with Rick Watson Joe Lynch and Rick Watson discuss Amazon vs Target vs Walmart and their strengths and weaknesses in the areas of ecommerce, fulfillment, distribution, and logistics. About Rick Watson Rick Watson founded RMW Commerce Consulting after spending 20+ years as a technology entrepreneur and operator exclusively in the ecommerce industry with companies like ChannelAdvisor, BarnesandNoble.com, Merchantry, and Pitney Bowes. Watson was one of the first employees at ChannelAdvisor, spending 10 years there in various executive capacities and launching many of the company's flagship offerings. He was then recruited to launch the third-party marketplace at BarnesandNoble.com, expanding the company's product catalog by over 1 million items. After the successful marketplace launch, he served as CEO of Merchantry and led the company to a $30M acquisition by Tradeshift. Upon fulfilling the transition obligations of Merchantry to Tradeshift, Watson directed the cross-border product strategy of Pitney Bowes, a $450M business, comprised of Borderfree and the eBay Global Shipping Program. Watson's work today is centered on supporting investors and management teams incubating and growing direct-to-consumer businesses. Most recently, in partnership with WHP Global, Rick was a critical resource in architecting the WHP+ platform, a new turnkey direct-to-consumer digital ecommerce platform that powers AnneKlein.com and JosephAbboud.com. About RMW Commerce Consulting RMW Commerce Consulting supports investors and management teams incubating and growing digital businesses online – both direct-to-consumer and B2B. RMW was founded by Rick Watson after his more than 20 years as a technology entrepreneur and operator exclusively in the eCommerce industry with companies like ChannelAdvisor, BarnesandNoble.com, Merchantry, and Pitney Bowes. Key Takeaways: Amazon vs Target vs Walmart The lines have blurred when it comes to retail and ecommerce. In the past, consumers either bought online or bought from their local retailers. Today, consumer expectations have risen in large part because companies like Amazon, Target, and Walmart have created such a wonderful customer experience. During the discussion, Rick talked about each company's business model, along with their relative strengths and weaknesses in the areas of customer experience, fulfillment, and delivery. Amazon Amazon is a pioneer in the ecommerce space, but to ensure that the customer experience, delivery, and fulfillment is world-class, Amazon has invested heavily in fulfillment centers close to consumers. The fulfillment centers enable Amazon to store inventory close to consumers which allows for fast delivery and even same-day / next-day delivery. Amazon has raised the bar on digital communication with customers and their accurate, on-time home deliveries set the benchmark for the rest of the industry. To further cement their position as the leader in-home delivery, Amazon has started an asset-based logistics company to keep the packages moving. Amazon is first and foremost a technology company and they will use their superior tech capability to stay a leader in the business. Target Target started as an old-school retailer with virtually no technology or online presence. In terms of selling online, Target had a very late start. Target was not equipped to manage an online store and they even had Amazon manage their online sales for a short time. As a traditional retailer, Target couldn't just copy Amazon's strategy. Target ultimately decided to invest in their stores. They made each store a fulfillment center and today, 90% of Target's online orders are fulfilled by their stores. Additionally, Target has pioneered several purchasing/fulfillment options including BOPAC (Buy online and pick up at curb) BOPIS (Buy online and pick up in store), and same-day / next-day deliveries via Shipt (an independent subsidiary of Target). Shipt facilitates same-day delivery from various retailers to its members through either phone apps or via their website. Shipt has over 200,000 personal shoppers delivering products to homes. Walmart Walmart is the world's largest company by revenue, with over $524 billion USD in 2020. Walmart is also the also the biggest food retailer in the USA. Walmart is a juggernaut when comes to sales and operational excellence. Walmart's inventory management, distribution, and logistics are arguably the best in the retail world. Obviously, the company understands retailing, but they struggled with their transition to online sales. Walmart was late to the online party and they had a few missteps. In recent years, Walmart has made major investments that enable their stores to be fulfillment centers. With over 11,500 stores worldwide, Walmart has locations close to the world's population centers. In addition to their store and fulfillment center investment, Walmart purchased Jet.com to gain the experience and resources of a web-native ecommerce company. Learn More About Amazon vs Target vs Walmart with Rick Watson Rick Watson RMW Commerce The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn

Greg Price and the Shipwell Story Ryan Schreiber and Greg Price discuss Greg's entrepreneurial journey and the Shipwell story. Greg is the Co-founder of Shipwell, a cloud-based transportation management software company. About Greg Price Greg Price is the CEO and Co-founder of Shipwell, a cloud based TMS solution based in Austin, TX. Shipwell is transforming the supply chain industry by replacing opaque and manual processes through a tech-enabled, fully connected logistics ecosystem with more than 500,000 carrier partners. Greg Price co-founded Shipwell to apply his engineering and machine learning background to the transportation market and bring automation, visibility, and artificial intelligence to the supply chain space. While a consultant at McKinsey & Co, Greg leveraged advanced analytics and machine learning to solve crucial challenges facing Fortune 100 supply chains across CPG, Retail, Oil & Gas, and Manufacturing, resulting $500M+ in realized savings and earnings. Previously, he spent 7 years working at MIT's Lincoln Labs creating hardware, software, and algorithms for the US Department of Defense and holds master's degrees in Engineering and Business from MIT. About Shipwell Shipwell is transforming the supply chain industry with a cloud-based shipping solution that grows with your business. Their connected SaaS platform combines the features and functionality of a TMS with advanced visibility and an integrated partner network in a simple solution that uses data analytics and workflow automation to maximize efficiencies and reduce total cost of ownership. Shipwell's innovative architecture delivers actionable, data-driven insights so customers can focus on high priority tasks, identify and resolve transportation issues, and quickly access capacity. From order management to financial reconciliation, Shipwell's platform saves time, reduces cost, and optimizes the shipping experience throughout the entire supply chain. Shipwell is proud to be recognized as a notable vendor in the 2020 Gartner Magic Quadrant for TMS, as well as a Forbes 2020 Next Billion-Dollar Startup. Learn More About Greg Price and the Shipwell Story Greg Price Shipwell.com @shipwell LinkedIn Facebook.com/Shipwellinc. press@shipwell.com Jason Traff and the Shipwell Story

What I Learned from Working at 6 Fulfillment Companies in 3 Months with Channa Ranatunga Channa Ranatunga and Joe Lynch discuss what Channna learned from working at 6 fulfillment companies in 3 months. Channa's company, Rabot provides tools that enable improved worker efficiency in fulfillment warehouses, so he wanted to gain firsthand experience working in fulfillment. About Channa Ranatunga Channa Ranatunga is the Co-founder and CEO of Rabot, a technology company dedicated to building smart tools that reduce repetitive work and improve worker efficiency in warehouses. Channa is an experienced entrepreneur in the logistics and supply chain space. He enjoys learning about new technologies and current challenges faced within the warehousing and fulfillment space and is always looking to connect with logistics professionals. Prior to starting Rabot, Channa was a Senior Applications Specialist at a machine vision company. Earlier in his career, Channa owned a pack and ship store and also founded a wireless device company focused on smart farms. About Rabot Rabot builds smart tools to reduce repetitive work and improve worker efficiency in warehouses. Due to the growth of e-commerce in the global economy, e-commerce fulfillment and logistics companies are struggling to maintain profit margins as their customers expect shorter and error-free fulfillment cycles. This is prompting the need for smarter technology solutions to help with the rapid growth. At Rabot, we are building smart tools to reduce inefficient, inaccurate, and repetitive manual work and improve warehouse operations' traceability. Rabot is based in Arlington, Texas. Key Takeaways: What I Learned from Working at 6 Fulfillment Companies in 3 Months Channa learned the following from working at 6 fulfillment companies in 3 months: People The workers are generally very hard working. Diverse workforces, usually a family environment. Many workers are fearful of robotics because they see it as a potential threat to their jobs. Many workers are struggling financially, some sad stories, people living in cars. High turnover, repetitive work, demanding physically, no sick days. Workers often work in the gig economy, very interested in Uber, Lyft, etc. as alternative sources of income. Management was typically very kind, treated people well. Everybody, management, and workers are trying to do the right things. Process The work is repetitive, sometimes difficult to stay focused, which leads to quality issues. Some processes work well, easy to manage, and do a good job, other processes are very hard because there is no technology or the tech is mismatched or inadequate In general, too many manual processes, writing out barcode numbers on to paper, etc. Management often don't have visibility into the process – only the output Management's lack of visibility into the process, means there are errors, bad orders Process variability based on the operator (experience, effort, training, size/strength) Technology Many fulfillment companies are not using technology properly. Some warehousing and fulfillment company not utilizing any technology at all. WMS not used in two of the six fulfillment companies – manual processes, no scan guns. Learn More About What I Learned from Working at 6 Fulfillment Companies in 3 Months Channa Ranatunga Rabot Other Podcasts about Fulfillment Rethinking Fulfillment with Guy Courtin