Contact Center Show

Amas and Bob reminisce about some past episodes Chatbots - the right questions to ask about implementing AI or your virtual assistant. Amas has evolved on a topic, can you guess which one? Leadership, you can develop them And much more. Learn more about Amas, Bob and the show at www.contactcenter.tv

Amas and Bob have a great conversation this week and put training on trial: Why is training the panacea? Rethink training with the 'agent' as the center. The most effective way to coach. And much more. To learn more about Bob, Amas and the show visit www.contactcenter.tv

Join Amas and Bob as they have an engaging conversation with top strategist Glenn Stoffel about... Glenn's story about his experience in the Contact Center Why is strategy so important in an organization How we tend to have a 'shoot first' approach to what is really a communications business And much more... Learn more about our guest Glenn Stoffel: Glen Stoffel | LinkedIn

Amas and Bob have a great conversation about what is driving the future of customer service. What is the next great idea to win the hearts of minds of customer once convenience is solved. Amas shares a story about how SMS helped a hearing impaired person. Citizens are changing how states do business. And much more. Learn more about Bob and Amas at www.contactcenter.tv

Amas and Bob have a great conversation about the following: Does the 'effortless experience' still apply today? Your customer experience efforts depend on where you are on the experience journey. They revisit chatbots to answers a listeners question. And much more... To learn more about Amas, Bob and the show, visit www.contactcenter.tv Effortless Experience No One Wants Customer Experience

Bob and Amas will entertain with this engaging conversation about: Why does CX still suck even though we have the data to show it. Your know your agents get yelled at, but do you know how much? Can voicemails help to shorten long wait times? And much more... To learn more about the Contact Center Show go to: www.contactcenter.tv

Bob and Amas have a great conversation about the following: What explains the small uptick in customer satisfaction? Contact center agents are also essential workers, or dare we say heroes? How do I tell if I am short staffed or if my agents are just inefficient? And much much more... To learn more about the show, go to: www.contactcenter.tv

Amas and Bob always have a great conversation. This week they discuss: Why stay in the contact center industry? What is "Ikijia"? Contact center leaders have a worse job satisfaction rate than contact center agents. And so much more... To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

Amas and Bob have a great conversation about leadership. In this episode they discuss: Are great leaders born or nurtured? There is an opportunity you should always take if you want to be an effective leader What can you do to make flex scheduling work? And much more... To learn more about the show or Amas Tenumah and Bob Furniss, go to: www.contactcenter.tv

Amas and Bob combine their experience and humor to bring insights, methodology, and lessons that will impact your contact center career.