

Unseen Unknown
Jasmine Bina, Jean-Louis Rawlence
Unseen Unknown is a brand and business strategy podcast about the hidden threads that connect even the most distant of cultural concepts. We look at the emerging trends and behaviors that may be pointing to a deeper truth and ask the bigger question, “Why is society moving in this direction, and how can we apply it to business?”
We believe if we can’t see it in our culture, then we can’t know it in the market. From retail and consumerism to politics, gender, identity and values, there are patterns everywhere that illuminate a path forward for brands.
Your hosts, Jasmine Bina and Jean-Louis Rawlence, are brand strategists and futurists that explore these questions every day in their work for companies around the world. We’ll be interviewing thought leaders and domain experts both within brand strategy and outside of it.
Expect to hear from people from all walks of life: artists, scientists, CEOs, journalists, professors, technologists and everyone in between.
If you’re a founder, leader, storyteller or creator, this podcast will compel you to think at a macro level you haven’t considered before.
We also write and publish videos on everything brand strategy. You can see all of that here: https://www.theconceptbureau.com/
We believe if we can’t see it in our culture, then we can’t know it in the market. From retail and consumerism to politics, gender, identity and values, there are patterns everywhere that illuminate a path forward for brands.
Your hosts, Jasmine Bina and Jean-Louis Rawlence, are brand strategists and futurists that explore these questions every day in their work for companies around the world. We’ll be interviewing thought leaders and domain experts both within brand strategy and outside of it.
Expect to hear from people from all walks of life: artists, scientists, CEOs, journalists, professors, technologists and everyone in between.
If you’re a founder, leader, storyteller or creator, this podcast will compel you to think at a macro level you haven’t considered before.
We also write and publish videos on everything brand strategy. You can see all of that here: https://www.theconceptbureau.com/
Episodes
Mentioned books

8 snips
Nov 20, 2023 • 27min
26: How Consumers “Know” Things In Today’s World
The podcast delves into the rise of noetics, where intuition and inner wisdom are valued over science and religion. It explores the meaning crisis in society, discussing the impact of scientific progress on spirituality. The evolution of beliefs and knowledge is examined, including topics like trauma, psychedelics, and community living. The interplay between personal truths, AI, and diverse forms of cognition is also explored.

Oct 23, 2023 • 27min
25: Bizarre, Strange and Highly Relatable
In this house episode, we speak with Concept Bureau strategist Rebecca Johnson about the concept of "weirdness" and brands. All humans are weird, and brands that are willing to venture into strange and bizarre territories have a chance to connect with their audiences in a deeply emotional way. From Puppy Monkey Baby to the Pet Rock, we analyze brand weirdness's impact on consumer engagement and differentiation. Weird is risky, but it’s also highly relatable when it’s done right. It can engender a form of trust that brands don’t usually experience with their users, while also signaling a brand’s values and vision. It’s also a strong force of creativity. Everything new feels weird at first. Instead of shying away, Rebecca talks about how to lean into the odd side of human nature and create something novel.Links to interesting things mentioned in this episode and further reading:Drawing Wisdom from the Weird: Understanding the Influence of Weird on Brands and the Future (Concept Bureau)Goodbye Relevance, Hello Relatability: The New Industry of Brand Connection (Concept Bureau)Interview: Kevin Kelly, editor, author, and futurist (Noahpinion)Private Dinner Party: Clothing Not Allowed (The New York Times)The Tube Girl is selling confidence — and her audience is lining up (The Washington Post)This Man Married a Fictional Character. He’d Like You to Hear Him Out. (The New York Times)Check out our website for more brand strategy thinking, and come connect with us on Twitter, Instagram and LinkedIn.

Oct 9, 2023 • 44min
24: How to Unlock Your Strategic Mind
Discover the art of strategic thinking and how to hone your skills for better problem-solving. From questioning assumptions to embracing intuition, stress-testing strategies, and understanding knowledge levels, this episode dives into the crucial aspects of thinking strategically. Learn how to unlock your strategic mind and apply these concepts to elevate your outcomes.

Aug 28, 2023 • 36min
23: Pain, Sacrifice, and Our New Status Symbols
Brands get lucky once, maybe twice every generation, when the rules of status change and social equity is suddenly up for grabs. Our Concept Bureau Senior Strategist Zach Lamb believes we are in the midst of one of those rare shifts right now, where we are moving from the self-indulgence of conspicuous consumption to the self-denial of what he calls “conspicuous commitment”.Public figures are devoting themselves to difficult new modalities, diets, spiritual quests, life practices and ideologies. Your friends are going on arduous, painful, yet revelatory, psychedelic retreats. All around us, wellness brands, food brands, medical brands, lifestyle brands tell us that self-denial is the new flex.No longer are we obsessed with flaunting material possessions and extravagant experiences; instead, we're witnessing the rise of people showcasing their unwavering dedication to self-work, vulnerability and personal growth.In a time when nihilism is literally everywhere, when pessimism gets clicks on headlines, when post-capitalist hopelessness is a trending aesthetic on TikTok and every meme deals in absurdity, conspicuous commitment stands out.In this episode, we also speak with W. David Marx, author of “Status and Culture: How Our Desire for Social Rank Creates Taste, Identity, Art, Fashion, and Constant Change” who has an alternative view of how status is tied to money more than ever, and what that means for an increasingly flattening culture.If you deal in any premium or luxury category, this is a must-listen. The ways we seek to distinguish ourselves have dramatically evolved as we prioritize discipline and personal growth over material success.That means everyone has to play by new rules.Links to interesting things mentioned in this episode and further reading:Conspicuous Commitment Is the Next Era Of Status (Concept Bureau)Status and Culture: How Our Desire for Social Rank Creates Taste, Identity, Art, Fashion, and Constant Change by W. David Marx (Amazon)Money Can’t Buy Happiness. It Can’t Even Buy Status, a New Book Says. (New York Times)‘The Most Measured Man in Human History’ (Vice)High Fidelity Society is Reorganizing the World (Concept Bureau)Why the Past 10 Years of American Life Have Been Uniquely Stupid by Jonathan Haidt (The Atlantic) Brokenism (Tablet)Futurist Predicts Humans Will Achieve Immortality By 2030 (IFLScience)How to Change Your Mind: What the New Science of Psychedelics Teaches Us About Consciousness, Dying, Addiction, Depression, and Transcendence by Michael Pollan (Amazon)Check out our website for more brand strategy thinking, and come connect with us on Instagram and LinkedIn.

May 24, 2022 • 35min
22: Strong Ties vs. Weak Ties in the Next Era of Brand Innovation
What happens when the world suddenly reconfigures itself around a very different kind of relationship? The last 20 years of social innovation has leaned into weak ties: distant social relationships that allowed us to trust and extract value on platforms like Yelp, LinkedIn and Facebook. But the next 20 years are already shaping up to look very different. Strong social ties, our close-knit relationships with frequent interactions, are starting to emerge as the dominant threads of the social fabric. In this new era of increased intimacy with our immediate network, what we value and what we create move in a markedly new direction. We co-buy homes with friends, form politically aligned living communities, go deep into conversational chambers and band together in vision-led DAOs. The way we relate to one another is more profound, but also more narrow. What we demand of our network communities, and the brand landscape in general, becomes more high stakes.In this house episode, we’re talking to Concept Bureau’s Chief Strategist Jean-Louis Rawlence, about the huge implications for tech innovation, community building and business. When strong ties become the future of community, community becomes the new brand.Links to interesting things mentioned in this episode and further reading:Why the Past 10 Years of American Life Have Been Uniquely Stupid (The Atlantic)We Went to Anti-Vax Burning Man (VICE News)Friends are buying homes together. Here's why. (NBC News)The New Get-Rich-Faster Job in Silicon Valley: Crypto Start-Ups (New York Times)Community ≠ Marketing: Why We Need Go-to-Community, Not Just Go-to-Market (Future, a16z)Shareholder Democracy Is Getting Bigger Trial Runs (New York Times)The Community Garden: The Case for Leaving FAANG Companies for Crypto (Paradigm)Crypto millionaires are pouring money into Central America to build their own cities (MIT Technology Review)The Town That Went Feral (The New Republic)Meet Moxie, a Social Robot That Helps Kids With Social-Emotional Learning (IEEE Spectrum)Check out our website for more brand strategy thinking, and come connect with us on Twitter, Instagram and LinkedIn.

6 snips
Nov 9, 2021 • 44min
21: The Secret Language of Cult Brands
Cults make effective brands, and today, they’re all around us. We engage with them on some level every day, and cult experiences have come to define so much of who we are as a society that you have to ask, how did we get here?Perhaps the most insidious way cults have influenced the world around us is in everyday language that’s meant to control behaviors and change perspectives. It’s language we use with friends and colleagues, language in our media and content, and language we hear coming from today’s most powerful CEOs, on branded websites and in keynote addresses. In this episode we’re talking with Amanda Montell, a language scholar and author of the critically acclaimed book, ‘Cultish: The Language of Fanaticism’ to understand why cults have had a resurgence in branding and in real life. You’d be surprised to know that some of the successful brands of our time were either founded by, owned by, or closely tied to cults. There’s a very good chance that some influencer you’re following has at least borrowed from cult culture or knowingly created a radicalized cult around themselves. There are the cults we joke about like SoulCycle or Supreme, but they use the same dynamics and tools as the cults we like to gasp at in documentaries. Cults and businesses have always been intertwined, and understanding how they use the power of language to move people is the first step to decoding how they work.Links to interesting things mentioned in this episode and further reading:Cultish: The Language of Fanaticism by Amanda Montell (Amazon)What LuLaRoe and Other MLMs Have In Common With Cults (Bustle)Elon Musk Is Not Just a Celebrity (The Atlantic)Five tactics used to spread vaccine misinformation in the wellness community, and why they work (Washington Post)Check out our website for more brand strategy thinking, and come connect with us on Twitter, Instagram and LinkedIn.

Jun 14, 2021 • 49min
20: Ownership Anxiety, Brand Storytelling, and the Human Condition
Have you ever stopped to think about what ownership means to us as a culture? Many of us see it as an artifact of the legal system or something that’s decided in courts. We believe it is a self-evident concept that lives outside of us and isn’t really part of who we are, but rather a set of rules that affects our mortgages and our car payments.But ownership is in fact very much a part of what makes us human.Today and throughout history, a mere six competing stories of ownership have dictated how everything in the world is distributed. As resources have become scarcer, everyone from American homesteaders and ranchers, to tech leaders and consumer brands, have created ways to impose their own preferred ownership story in a world where what it means to “own” something is constantly evolving.We speak with Michael Heller and James Salzman, two of the world’s leading scholars and authorities on ownership, and co-authors of the book Mine!: How The Hidden Rules of Ownership Control Our Lives to understand how the concept of ownership has been upending the brand landscape. They explain to us how the rules of ownership change in every generation, and how those changes reveal the true brand frontier, the role of business, and most importantly, a society’s shifting values. Links to interesting things mentioned in this episode and further reading:Mine!: How the Hidden Rules of Ownership Control Our Lives (Amazon)Drinking Water: A History (Amazon)The Hidden Rule of Ownership (Reason Magazine) Why you don't own the right to recline in your airplane seat (Salon)Why barbed wire — yes, barbed wire — was as transformative as the telephone (TED)Mine or Not Mine? An Interactive Quiz on the Ownership Secrets Everyone Should KnowThe New York Times Is Giving Up Its Cooking Community Facebook Group With Over 77,000 Members (Buzzfeed News)Check out our website for more brand strategy thinking, and come connect with us on Twitter, Instagram and LinkedIn.

May 18, 2021 • 45min
19: Systems In Flux: Birth of the New Spiritual Consumer
For the fourth and final episode in our series on Systems In Flux, we’re talking about seemingly new emerging forms of spirituality, and how new spiritual brands are positioning themselves to take advantage of our collective movement towards wanting to be both categorized but at the same time free from conventional binary definitions. Everything is being catered more and more to us as individuals—and religion seems to be shifting in that direction, too. Part of that shift is the way we understand what religion is in the first place, and our youngest generations are pushing us further toward newly remixed ideas of spirituality that borrow from a wide range of traditions. Allegra Hobbs is a journalist who’s explored the phenomenon of the Enneagram. The Enneagram is a newly-revived derivative of the teachings of the Bolivian-born philosopher, Oscar Ichazo, that practitioners believe can lead to improved self-awareness. She found that the Enneagram and other categorizing devices like it have also seemingly crossed over into the mainstream because we find ourselves in a perpetual state of isolation and alienation—something Rachel Lo discovered as she developed the dating app Struck, which helps match people based on their astrological signs. This episode explores what these new forms of spirituality mean and how they’ve come into the mainstream with the emergence of a new spiritual consumer, and while discussions about spirituality can be challenging for a number of reasons, our conversations ended up revealing surprising potential implications for equity and inclusion in everything from how we find meaningful relationships to how we conceptualize our work. Links to interesting things mentioned in this episode and further reading:“Mucho Mucho Amor” documentary about the legendary astrologer Walter Mercado (Netflix)Psychologist Carl Jung on synchronicity (Arts of Thought)The Personality Typing System for Every Personality Type (Allegra Hobbs’ piece on Medium’s Forge) Strange Rites: New Religions for a Godless World by Tera Isabella Burton (Amazon)Like Astrology and Natal Charts? Try the Struck Dating App (LA Times)Check out our website for more brand strategy thinking, and come connect with us on Twitter, Instagram and LinkedIn.

Apr 28, 2021 • 47min
18: Systems In Flux: A Unified Theory of Culture, Branding, and Human Behavior
Every single culture and subculture - from states and governments to user segments and brand tribes - falls along the tight-loose continuum. A culture’s tightness or looseness affects people’s perceptions of threat, how they relate to each other, how they consume, and of course the narratives that shape the businesses and brands that form within that culture. In this third episode in our series on Systems In Flux, we’re talking about the invisible systems that make a culture relaxed or rigid, and the surprising tradeoffs involved. Michele Gelfand is a cultural psychologist and author of the book ‘Rule Makers, Rule Breakers’. Her life’s work has been spent researching how tight and loose cultures form in the first place, and if and how they can actually be changed. We talk about how this affects every kind of brand, including international brands, political brands, lifestyle brands, service brands, and CPG.Of all the studied cultural phenomena out there, this is perhaps one of the most important in helping us understand the world at this very moment. Once you understand the concept, it will not only reveal a new perspective on the world of business and branding, it will also reveal the deeper logic beneath the many seemingly illogical things in the world that may have been on your mind lately.Links to interesting things mentioned in this episode and further reading:Rule Makers, Rule Breakers (Amazon)Tightness–looseness: A new framework to understand consumer behavior (Wiley)Why countries with 'loose', rule-breaking cultures have been hit harder by Covid (Guardian)One Reason Mergers Fail: The Two Cultures Aren’t Compatible (Harvard Business Review)Mindset Quiz: How Tight or Loose Are You? (MicheleGelfand.com)Check out our website for more brand strategy thinking, and come connect with us on Twitter, Instagram and LinkedIn.

Oct 29, 2020 • 49min
17: Systems In Flux: Class, Taste and the Modern Aspiration Economy
For the second episode in our series on Systems In Flux, we’re talking about systems of class and taste. In the past 10 years, new brands have emerged, specifically in luxury and premium categories, that point to a divergence in our social systems around what class and taste are, and how they are achieved.Brand strategist and sociologist Ana Andjelic places brands like Telfar, Blenheim Forge, Fly By Jing and Brightland in the Modern Aspiration Economy. This emerging economy trades in taste, aesthetic innovation, curation and environmentalism. And what’s remarkable about these brands is that they have all successfully decoupled class from money, and taste from wealth. In her new book, The Business of Aspiration, Ana explores this decoupling and contrasts the Modern Aspiration Economy to the traditional economy where consumers once signaled their status through collecting commodities, Instagram followers, airline miles, and busy back-to-back schedules. Now, it’s about collecting knowledge, belonging to micro-communities, and leveraging influence.As Ana points out, this new cultural and environmental capital changes the way businesses and entire markets operate. We talked about where and when this decoupling started, the ways in which it has changed global markets permanently, and how brands can trade in this new capital.Links to interesting things mentioned in this episode and further reading:The Business of Aspiration (Ana Andjelic)Big Fashion’s Niche Future (The Sociology of Business)How Micro-Communities Transform Aspiration (The Sociology of Business)Check out our website for more brand strategy thinking, and come connect with us on Twitter, Instagram and LinkedIn.