Giving learners access to training does not guarantee any behavioural change whatsoever. Even the most engaging piece of learning doesn't necessarily shift one's thoughts or actions. So how can we plan, create and support training in a way that learning is transferred?  This week on the Good Practice Podcast, Gemma and Owen are joined by Dr Ina Weinbauer-Heidel, founder and chief executive officer of the Institute of Transfer Effectiveness. We discuss:  the challenge of learning transfer   how Dr Ina's "12 levers" can be used to encourage learning transfer  project examples that use the 12 levers  measuring learning transfer  Show notes  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Dr Ina Weinbauer-Heidel book, What makes training really work includes the 12 levers and associated questions. Available online at https://www.amazon.co.uk/What-Makes-Training-Really-Work/dp/3746942993  Gemma mentioned Roger Deakin’s book, Waterlog. Available online at https://www.amazon.co.uk/Waterlog-Roger-Deakin/dp/1784700061/ref=asc_df_1784700061  The glass shape research Owen cites is found in the British Psychological Society’s Research Digest. The title of the research is “The Shape of a glass can influence how much we drink”. Langfield, T., Pechey, R., Gilchrist, P. T., Pilling, M., & Marteau, T. M. (2020). Glass shape influences drinking behaviours in three laboratory experiments. Scientific reports, 10(1), 1-11. Found online at https://digest.bps.org.uk/2020/08/13/the-shape-of-a-glass-can-influence-how-much-we-drink/  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey @gemmatowersey  Owen Ferguson @owenferguson 

Before a job candidate ever submits an application or attends an interview, they will likely have several interactions with their prospective employer that shape how they feel about the organisation. Together, these touchpoints make up the 'candidate experience'. This week on the Good Practice Podcast, Ross D and Owen are joined by their Emerald Works colleague Esh Jugal, along with guest Matt Alder, host of the Recruiting Future podcast. We discuss: what we mean when we talk about 'candidate experience' the similarities between candidate experience and customer experience examples of good and bad candidate experiences how organisations can shape the candidate experience Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can find the Recruiting Future podcast wherever you get your podcasts, or learn more at: https://recruitingfuture.com/ To discover 'The Laws of UX', and maybe even apply them to your candidate experience, head to: https://lawsofux.com/ The New Yorker article Ross D mentioned was 'Lost in Translation: What the First Line of "The Stranger" should be': https://www.newyorker.com/books/page-turner/lost-in-translation-what-the-first-line-of-the-stranger-should-be You can find out more about Roam Research at: https://roamresearch.com/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @owenferguson Esh Jugal @eshworld Matt Alder @mattalder

We're five months on from the start of the UK Government's 2020 furlough scheme, so this week on The Good Practice Podcast we're discussing what it's been like for those who have experienced it. Knowledge Pool's Scott Fellows joins Gemma and Ross G to share his story, while David Hayden from the CIPD shares more general insights into how people have experienced the scheme. We discuss: how organizations have supported employees who are furloughed what we've learned about how people adapt to dramatic change support available to organizations and individuals at this time Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. The CIPD's Coronavirus hub is online at: cipd.co.uk/news-views/coronavirus Mind Tools' COVID-19 support page is online at: mindtools.com/pages/article/covid-19_support_pack.htm Scott blogs at: learningperformancearchitect.wordpress.com and has collected free learning experience design tools at learningperformancearchitect.wordpress.com/resources/  In What I Learned This Week, Ross G shared a blog from The People Experience Hub about word clouds: thepeopleexperiencehub.org/post/head-in-the-clouds David shared an online percentage calculator: calculatorsoup.com/calculators/algebra/percent-difference-calculator.php  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW GemmaTowersey @GemmaTowersey Scott Fellows @Fellows_Scott David Hayden @HaydenDavidhrd

The Black Lives Matter movement has helped bring some of the issues surrounding diversity and inclusion to the fore, sparking conversations in and outside of the workplace.  This week on the Good Practice Podcast, Ross D and Owen are joined by Ricky Benjamin from TSB to discuss:  TSB's approach to diversity and inclusion the organisation's response to the killing of George Floyd and the BLM movement the impact of recent events on TSB's broader D&I agenda the benefits and challenges associated with promoting D&I to a distributed workforce Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can find all of Ricky's LinkedIn posts at: https://www.linkedin.com/in/ricky-benjamin-319303b9/detail/recent-activity/shares/ The growth mindset article Owen mentioned can be found at: https://www.sciencedirect.com/science/article/abs/pii/S0272494419307546 You can find out more about Maria Lax's photography on her website (www.maria-lax.com) or through her Instagram (www.instagram.com/maria_lax_). Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @owenferguson Ricky Benjamin @rickyAKAmcRB

As it's become increasingly apparent that we'll be living with coronavirus for some time, organisations have started to think about what that means for workplace culture. Is it possible to hold on to what came before, or do we need to think differently about 'how we do things around here'? To answer these questions, Ross G and Owen are joined by Bruce Daisley, former Twitter VP, author of 'The Joy of Work', host of the 'Eat, Sleep, Work, Repeat' podcast and workplace culture enthusiast. We discuss: how organisations are adapting to coronavirus the changing role of 'the office' the impact that managers have on workplace culture, both online and offline. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. For more from Bruce, including access to his podcast, books and newsletter, see: eatsleepworkrepeat.com The growth mindset paper that Owen discussed was: Li, Y., & Bates, T. C. (2020). Testing the association of growth mindset and grades across a challenging transition: Is growth mindset associated with grades?. Intelligence, 81, 101471. Online at: sciencedirect.com/science/article/abs/pii/S0160289620300490 The podcast Ross discussed was This Week in Virology, episode 640, featuring Michael Mina: https://www.microbe.tv/twiv/twiv-640/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Bruce Daisley @BruceDaisley

Here at Emerald Works, we recently spent some time setting objectives for the remainder of the year. One of the areas Ross D wanted to work on was his productivity, so he turned to his colleagues on the Custom Learning team for advice.  This week on the Good Practice Podcast, Ross G, Tracey and Gemma share some of the techniques they use to keep on top of projects and 'get things done'. We discuss:  The hallmarks of a good to-do list  The benefits of chunking tasks down, Italian style Useful online and offline productivity tools The difference between productivity and time management Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. If you're interested in joining Tracey, Gemma and the two Rosses on the Custom Learning team, you can find the full job listing at: https://emeraldgroup.current-vacancies.com/Jobs/Advert/1976853 You can learn more about David Allen's 'Getting Things Done' methodology at: https://gettingthingsdone.com/ You can listen to 'The Susurrations of Trees' podcast through BBC Sounds: https://www.bbc.co.uk/sounds/play/m000b6sm Ross G's Twitter conversation about the future of the A4 page can be found at: https://twitter.com/RossGarnerEW/status/1291111207588552708?s=20 The Kate Prince episode of Imagine can be found at: https://www.bbc.co.uk/programmes/m000lbqd. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter and LinkedIn Ross Dickie @RossDickieEW Ross Garner @RossGarnerEW Tracey McDonald @TraceyMcDonald Gemma Towersey @gemmatowersey

Working within a global L&D network has both opportunities and challenges. But how do they differ within the social sector? How do global organizations deliver learning in rural areas with poor internet connections? And what impact has COVID-19 had on their approach? This week on The Good Practice Podcast, Nicola Boyle and Ross Garner are joined by Claire Wilson, Head of Global Learning Lab at the Social Enterprise Academy. She shares her experiences of working in global L&D in the social sector. We discuss: how the Social Enterprise Academy deliver L&D globally the challenges of delivering learning in developing countries the impact of COVID-19 on global L&D in the social sector. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. To find out more about Social Enterprise Academy, check out their website: socialenterprise.academy/scot/ In What I Learned This Week, Nicola recommended the BBC Radio 4 programme Soul Music. The episode on 'I will Survive' can be found here: bbc.co.uk/programmes/m000l7zc The book that Ross recommended was The Hardest Job in the World by John Dickerson, available at: amazon.co.uk/Hardest-Job-World-American-Presidency/dp/1984854518 John Dickerson co-hosts the Slate: Political Gabfest. Listen at: slate.com/podcasts/political-gabfest For a somewhat twee reminder of how we used to consider the Presidency, see The American President, directed by Rob Reiner and written by Aaron Sorkin: imdb.com/title/tt0112346/ Claire recommended The Happy Newspaper, online at: thehappynewspaper.com/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter and LinkedIn Nicola Boyle @Nicola_BoyleEW Ross Garner @RossGarnerEW Claire Wilson on LinkedIn: linkedin.com/in/clairelwilson/

This week on The Good Practice Podcast we're joined by instructional designer Cara North, who shares her experiences of working in both corporate and Higher Education environments. What are the similarities? What are the differences? And what can these two domains learn from each other? We discuss: the impact of working with subject matter experts who are educators designing for students vs designing for colleagues the learner as consumer. Show notes You can find out more about Cara at: caranorth.com Cara referenced Cammy Bean's book The Accidental Instructional Designer, available from Amazon: amazon.co.uk/Accidental-Instructional-Designer-Learning-Digital/dp/1562869140 James referenced a number of researcher/practitioners who write publicly about instructional design and online learning. These were: Jane Bozarth, Jane Hart, Harold Jarche, and Clark Quinn. Ross would add Will Thalheimer and Patti Shank to that list. For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. In What I Learned This Week, James bemoaned the number of 'no shows' to UK restaurants: bbc.co.uk/news/av/business-53496326/coronavirus-restaurants-struggle-with-overwhelming-no-shows Cara recommended Kath Ellis and Kim Tuohy's learning design competition 'The Show', with episodes available on YouTube: youtube.com/channel/UCQrSBktwEPqsfM4iYZkv1Tw  From this, Cara learned about the apps Appy Pie (appypie.com) and WebFlow (webflow.com). Ross shared his 70(plus)-year-old "hot take" on Disney's back catalogue, giving capsule reviews of Snow White (1937, 83 minutes), Pinocchio (1940, 88 minutes), Bambi (1942, 70 minutes) and Cinderella (1950, 74 minutes). All available on Disney+. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW James McLuckie @JamesMcLuckie Cara North @CaraNorth11

Coaching has historically only been available to senior leaders, but new digital platforms are creating opportunities to provide access for everyone. This week on The Good Practice Podcast, CoachHub's Svenja Haus joins Ross D and Owen to share her experiences. We discuss: how coaching can be delivered at scale the role of the manager when coaching is 'outsourced' the opportunities and drawbacks of 'digital' coaching. Show notes You can find out more about CoachHub at coachhub.io Tim Harford's new book, How to Make the World Add Up, is available this September: amazon.co.uk/How-Make-World-Add-Up/dp/1408712237 Malcolm Gladwell's book, Outliers (which was released over 10 years ago but is new to some podcast hosts), has been available for years: amazon.co.uk/Outliers-Story-Success-Malcolm-Gladwell/dp/0141036257 Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @OwenFerguson Svenja Haus is on LinkedIn or @CoachHub_IO

Consulting duo Albina Shashyna and Chris Watt use the story of Alice in Wonderland to create disruptive learning experiences that break from the norm. But like many practitioners, they had to quickly pivot to online when lockdown was introduced in March 2020. This week on The Good Practice Podcast, Albina and Chris join Ross D and Owen to share their experiences. We discuss: How the story of Alice can be used to frame development conversations The challenges presented by the move online How constant reflection creates an opportunity to improve. Show notes You can find out more about Albina, Chris and Alice at: freeyourinneralice.com The email client that Owen recommended was hey.com  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @OwenFerguson Albina Shashyna @Albina_Shashyna Chris is on LinkedIn at: linkedin.com/in/chris-watt-7971b929/