Ceri Sharples, Cath Addis, Carl Akintola-Davis, and Charles Jennings share insights on the transformative 70:20:10 learning model. They discuss the origins of the model and its emphasis on blending experiential learning with formal training. The conversation highlights a successful onboarding case at Hilti, showcasing the model's impact on performance. They also tackle the importance of navigating difficult conversations and the role of AI in enhancing learning experiences, advocating for a systemic approach to organizational development.

Depending how you count it, 70:20:10 is almost 40 years old. The model provides a high-level outline of how we learn at work: 10% through formal learning, 20% through working with others, 70% through doing the work. The numbers get criticised, but this insight is widely accepted: Most of what we learn does not come from formal training. But how then should L&D practitioners apply the model to the work that they do? Is it still a useful concept after all this time? In the first of this two-part series, Ross Garner and Owen explore these questions with three practitioners: Ceri Sharples, Learning and Development manager at Somerset Bridge Group; Cath Addis, L&D manager at Ascential; and return guest Carl Akintola-Davis, Head of Leadership Development at Phoenix Group. We discuss: ·       The history and criticisms of 70:20:10 ·       How useful the concept is for discussing workplace learning with stakeholders ·       How to think about the ‘70’, the ‘20’, and the ‘10’ when designing learning programs. For more on the origins of 70:20:10, see this blog post from Charles Jennings of The 702010 Institute, who is joining us next week on the show. Carl’s acronym for workplace learning was ‘Performance RECIPES: Reflection, Experimentation, Connection, Information, Practice, Environment and Support’. In ‘What I Learned This Week’, Owen discussed a new paper from Nature, which didn’t really impress him: Bloom, N., Han, R., & Liang, J. (2024). Hybrid working from home improves retention without damaging performance. Nature, 1-6. Ross learned the unfortunate fate of 440 squirrels. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: ·       Ross Garner ·       Owen Ferguson ·       Ceri Sharples ·       Cath Addis ·       Carl Akintola-Davis  

A summer holiday holds the potential for distraction-free reading. With that in mind, in this week’s episode our podcast team suggest books that hold lessons for L&D practitioners. Which might you take on holiday this summer? Book list Right Kind of Wrong. Why Learning to Fail Can Teach Us to Thrive (2023) by Amy Edmondson www.amazon.co.uk/Right-Kind-Wrong-Learning-Thrive Counter-Intelligence: What the secret world can teach us about problem-solving and creativity (2024) by Robert Hannigan https://www.roberthannigan.com/ The Tyranny of Metrics (2018) by Jerry J. Muller www.amazon.co.uk/Tyranny-Metrics-Jerry-Z-Muller How big things get done. The surprising factors behind every successful project (2023) by Brent Flyberg and Dan Gardner www.amazon.co.uk/How-Big-Things-Get-Done A history of the world in twelve shipwrecks (2024) by David Gibbons www.amazon.co.uk/History-World-Twelve-Shipwrecks Performance-focused learner surveys (2022) by Will Thalheimer www.amazon.co.uk/Performance-Focused-Learner-Surveys-Distinctive-Effectiveness   In ‘What I Learned This Week’, Nahdia spoke about how former PM Harold Wilson funded his Alzheimer’s care www.theguardian.com/politics/article/2024/jul/23/former-pm-harold-wilson-sold-private-papers-fund-care-alzheimers   Ross Dickie also mentioned the traditional Greek bagpipe, known as the ‘tsampouna’, which he discovered during a recent holiday on Santorini. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: ·       Nahdia Khan ·       Owen Ferguson ·       Ross Dickie  

According to a recent study from Ipsos, and commissioned by Amazon, 86% of respondents said that career development is essential, very or fairly important to them. But, in our experience, it tends to become a lot less important when the day-to-day demands of work crop up.  So, in this week’s episode of The Mind Tools L&D Podcast, return guest Neil John Cunningham from Align Learn Do joins Ross G to ask why this is, and what to do about it.  We discuss:  How to build the credibility of your L&D function  The extent to which marketing L&D works   What to do about a ‘disjointed’ L&D offering.  You can read Amazon’s study online.  In ‘What I Learned This Week’, Ross discussed the Lokiceratops Rangiformis.  For more from Neil, including his book Narratives and Numbers, see alignlearndo.com.  For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.   Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Garner  Neil John Cunningham 

In part three of our #BuildingBetterManagers series, Ross Garner and Nahdia Khan are joined for one last time by Dr Anna Barnett from the Mind Tools Insights team. If you’ve been listening along recently, we’ve already covered the capabilities that make a ‘good’ manager, and how we can develop them. In this week’s episode, we’re looking at how we support more experienced managers.  We discuss:  The long-term impact of early management training  Differences (and similarities) between new and experienced managers  How we can provide constant ongoing support to more experienced managers.  During the discussion, Nahdia referenced our podcast with Georgie Rudd on listening.  You can read our report, ‘Building Better Managers’, now.  If you need helping building better managers, we can help you measure and improve capability no matter your context. Email custom@mindtools.com or visit mindtools.com/business/poducts/mind-tools-insights to book a meeting.  In ‘What I Learned This Week’, Anna discussed scenario-based learning. See Episode 356 of this podcast for more on that.  Ross G discussed research from the Federal Reserve Bank of New York on the ‘power of proximity’.  For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.   Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Garner  Dr Anna Barnett  Nahdia Khan 

Last week, we kicked off our three-part #BuildingBetterManagers series with an overview of the 12 capabilities that we know make a difference to performance. Now we’re asking: How do we help managers build those capabilities?  To answer this question, Ross G and Ross D are joined once again by Dr Anna Barnett, from the Mind Tools Insights team, to discuss her recommendations from our latest report: ‘Building Better Managers’.  We discuss:  Evidence-based approaches to improving manager capability  How Mind Tools factored this evidence into our product design  An example of a custom management programme that made a measurable difference to manager capabilities.   If you need help building better managers, we can help you measure and improve capability no matter your context. Email custom@mindtools.com or visit mindtools.com/business/products/mind-tools-insights to book a meeting.  In ‘What I Learned This Week’, Ross D discussed the film Tony Hawk: Until The Wheels Fall Off, about the career of Tony Hawk.  Anna discussed the book The Migraine Brain by Carolyn Bernstein.  For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support Content Library, our Off-the-Shelf e-learning, and our Custom work.    Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.   Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Garner  Dr Anna Barnett  Ross Dickie 

What does good management look like? What skills and capabilities does a manager need? Are you a good manager? In this week’s episode of The Mind Tools L&D Podcast, Ross Garner and Owen Ferguson are joined by Dr Anna Barnett, from our own in-house Insights team, to discuss the findings of our latest report: ‘Building Better Managers’. In the first of three episodes exploring how we can improve management capability for our people and organizations, we discuss: ·       How we define a ‘good’ manager ·       The capabilities all managers need to perform, no matter their industry ·       How to measure manager capability. We’ve used the results of Anna’s research to develop our own manager skills assessment. It can help your managers identify skill gaps, while also giving L&D leaders an insight into critical development areas that exist across their organisations. To speak to us about running our management skills assessment with your people, get in touch! Email custom@mindtools.com or visit mindtools.com/business/poducts/mind-tools-insights to book a meeting. During the discussion, Anna referenced the following papers: Baron-Cohen, S., Wheelwright, S., Hill, J., Raste, Y., & Plumb, I. (2001). The “Reading the Mind in the Eyes” Test revised version: a study with normal adults, and adults with Asperger syndrome or high-functioning autism. The Journal of Child Psychology and Psychiatry and Allied Disciplines, 42(2), 241-251. Carmeli, A., Reiter-Palmon, R., & Ziv, E. (2010). Inclusive leadership and employee involvement in creative tasks in the workplace: The mediating role of psychological safety. Creativity Research Journal, 22(3), 250-260. Our report, ‘Building Better Managers’, will be released on July 9. In ‘What I Learned This Week’, Owen shared how disagreement is often mistaken for bad listening. Ross discussed the app Finch, for motivating behavior change. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.  Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: ·       Ross Garner ·       Owen Ferguson ·       Dr Anna Barnett

For eight years, the team here on The Mind Tools L&D Podcast (formerly The GoodPractice Podcast) have been chatting work, performance and learning with some of the brightest minds in learning and development. This week, to celebrate the release of our 400th episode, our friends Phil Willcox from Emotion at Work and Ady Howes from Digital Skills People have pulled together a tribute episode for us. We discuss: ·       the Mind Tools team’s favourite episodes ·       what we learned from 400 episodes of podcasting ·       what others think of the podcast. During the discussion, Ross Garner referenced his favourite episode: 279 — Why work is the ideal place to talk about race. Margaret Greenberg and Gina Greenlee’s book is The Business of Race: How to Create and Sustain an Antiracist Workplace and Why It's Actually Good for Business (published by McGraw-Hill). The coauthors work with organizations to embed racial equity into their business strategy. For more information go to their website BusinessofRace.com and click on the Work with Us tab. Ross D’s favourite episode was Don Taylor’s regular Global Sentiment Survey appearances. Nahdia picked: 382 — You don’t have to talk to add value, with Georgie Rudd. Owen picked: 323 — Making decisions with data and intuition, with Oded Netzer. Gemma picked: 300 — Celebrating live from London!, with Phil Willcox and Julie Dirksen. Thanks to David Hayden, Sukh Pabial, Michelle Parry-Slater, Dan Wiseman and ChatGPT for their contributions. Ross G’s novel, Centauri’s Shadow, is available now from Amazon UK and Amazon US. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.  Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: ·       Phil Willcox ·       Ady Howes ·       Ross Garner ·       Ross Dickie ·       Nahdia Khan ·       Gemma Towersey ·       Owen Ferguson

Digital learning content offers a scalable, always-on option to help your people build their skills and overcome workplace challenges. But often these libraries get dusty, bogged down by out-of-date content with little relevance, or hidden away in a dark corner of the intranet where no one can find them.  So in this episode of The Mind Tools L&D Podcast, Virgin Money’s Martin Ritchie, Digital Learning Manager, joins Ross Garner and Lara to share: How Virgin Money raise awareness of their Mind Tools content library  Techniques for promoting a proactive learning mindset  ‘Push’ vs ‘pull’ learning.  During the discussion, Ross referenced a recent academic paper: Albarracín, D., Fayaz-Farkhad, B., & Granados Samayoa, J. A. (2024). Determinants of behaviour and their efficacy as targets of behavioural change interventions. Nature Reviews Psychology, 1-16.  In ‘What I Learned This Week’, Ross discussed ‘pebbling’, as covered by The Guardian.  For more on how Mind Tools work with Virgin Money, see our case study.  For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Garner  Lara Kidd  Martin Ritchie 

In ‘Measure of a Man', episode nine of the second season of Star Trek: The Next Generation, the Enterprise crew debate whether their robot companion, Data, is truly alive. More interesting for us, though, is the way they interact with artificial intelligence (AI) in general. Not just for what it tells us about how AI tools might evolve, but also for how we humans work with them. So in this special episode of The Mind Tools L&D Podcast, Ross Ganer, Claire, Ross Dick and Nahdia discuss: ·       How closely the Enterprise computer reflects current tools like ChatGPT, ·       Whether we want robots to work alongside us, ·       Whether the Turing Test still has relevance. During the discussion, Ross Garner talked about how Moderna is using ChatGPT, how ELIZA passed the Turing Test, and the ongoing discussion around whether ChatGPT’s new voice is too similar to Scarlett Johansson’s. Ross D discussed Microsoft’s Copilot+ PCs, Brian Christian’s book The Alignment Problem, and OpenAI CEO Sam Altman’s views on neural networks. In ‘What I Learned This Week’, Nahdia recommended the movie Atlas, available on Netflix. Ross Garner recommended following visual effects artist Todd Vaziri. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Or become a member to support our show! Visit mindtools.com Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: ·       Ross Garner ·       Nahdia Khan ·       Ross Dickie ·       Claire Gibson