Grit

Marc Boroditisky brings a unique perspective to the table as CRO of Twilio, as a founder and builder who has led several companies. In this episode of Go to Market, Joubin and Marc discuss his unique background and journey that led him to Twilio, and how his experience and passions — like his love of startups and discovering product-market fit — have shaped his revenue leadership strategy. Joubin and Marc also discuss Twilio’s go to market motion, and their approach to customer service.In this episode of Go to Market Grit, we cover: Marc’s winding career path, which has largely centered around authentication and identity/ access — and how that helped him land at Twilio.Marc’s pay it forward mindset in business, and why he likes to give back and help other organizations grow. Marc also explains why he loves working with smaller companies. Marc’s thoughts on Oracle’s acquisition of PassLogix, and why the experience was a positive one for him.Marc’s 15 year run at PassLogix, and what it was like running a company independently for that long — including how they made it through the .com bubble burst, the mortgage meltdown, and intense contraction.A key lesson that Marc and his team at PassLogix learned during the mortgage crisis, which was discovering the place that they filled in the market. Marc explains how this lesson has shaped his outlook on business today.The key factors that led Twilio to buy Authy.What Twilio does, and some common use cases. The functions that roll up to Marc as CRO of Twilio.What it’s like going to market with a product like Twilio, that’s relatively simple and lacks an extreme focus.The strategy of having specialization across different product lines. Marc explains how Twilio uses specialization.How Marc enabled Twilio to sell to large enterprise accounts. The biggest challenge that Marc has faced since joining Twilio four years ago.Why Twilio prioritizes hiring the best and brightest talent in the industry. Marc also talks about why the company is looking for people with grit, how he defines grit, and why grit is necessary for building a strong customer-centric culture.Links: Connect with Marc BoroditskyLinkedInConnect with JoubinTwitterLinkedInEmail: gtmg@kleinerperkins.com Learn more about Kleiner Perkins

Mar Brandt is a sales veteran and ad tech expert who has spent time at leading organizations including Experian, Sitecore, and most recently AppsFlyer. Mar is also a founding member and senior executive sponsor of Leadership Connections Women, an Experian Women's Network group.In this episode of Go to Market Grit, Joubin and Mar discuss Mar’s sales evolution as a sales leader. They also explore what it's like to be a woman in sales and what it takes to be a leader in a competitive environment.In this episode of Go to Market Grit, we cover: Mar’s decision to leave Sitecore for AppsFlyer, a company that’s now valued at $1.6 billion.AppsFlyer’s value proposition, and why customers use the company.Why Mar chose to make the leap into sales leadership.Mar’s perspective on Apple’s new identifier for advertisers (IDFA) update in iOS 14, and what’s next.  Mar also explains how the new rule will impact consumers.Why mobile advertising spend is skyrocketing right now.Mar’s dedication to building leadership groups for women and empowering women in the workplace.The motivational concept of “making failure your fuel.” Mar also talks about why she gives her team permission to fail.The idea of leading from the bench, and being a supportive team player.Championing each other.Demanding the ball.Mar’s definition of grit, and how her teams apply it.Links: Connect with MarTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: gtmg@kleinerperkins.com Learn more about Kleiner Perkins

Former COO of LinkedIn, Dan Shapero, discusses his career journey, the future of sales leadership, and the changing dynamics of sales. He shares insights on being an effective salesperson, the importance of problem-solving and partnership with customers, and the qualities leaders should possess. The podcast also delves into assessing salespeople, designing for long-term success, and the meaning of grit in entrepreneurship and personal growth.

Jim Herbold played an instrumental role in scaling Box, growing the company from $600k to $200m over the course of seven years — only to pivot and leave the company a year before their IPO.In this episode of Go to Market Grit, Joubin and Jim discuss Jim’s background and role at Box, his new position at mental fitness  app Calm, and the real meaning of “unicorn meat.”In this episode of Go to Market Grit, we cover: Why Jim prefers hyper collaboration over autonomy when building companies. Box’s unique market position, which allowed the company to skyrocket their sales without much competition.The  true meaning of the acronym OFB — something all growing businesses should take to heart. Jim’s reasoning for taking Box from $600k to $200m of ARR, and leaving one year before their IPO. Jim also explains how he lasted so long at Box. Why it’s important to hire a great team, built with people who are more talented than you.Why egoless leadership is next to impossible, but reducing the amount of ego that you bring to the table is attainable. The meaning of “unicorn meat” — including customer inputs, self disruption, dirty fingernails, small doses of structure, cultural cohesion, BHAGs, testing, a Goliath opponent, banter, only A-plus lieutenants, and KPIs.The idea that there’s often more to learn in your losses than your wins in the early days of company building.Jim’s philosophy that if you’re doing things in six months like you’re doing them today, you’re doomed for failure. Jim’s current rolle at meditation app Calm, and how he is working to take the company from a B2C product to B2B. Links: Connect with Jim on LinkedInFollow Jim on Twitter @jimherboldEver Tasted Grilled Unicorn? Lessons Forged In Hyper-Growth FiresConnect with JoubinTwitterLinkedInEmail: gtmg@kleinerperkins.com Learn more about Kleiner Perkins

Loren Padelford, a VP and GM at Shopify, is known for challenging conventional sales doctrines. In this discussion, he reveals the limitations of traditional sales hiring practices and emphasizes that past success doesn't guarantee future performance. Loren shares Shopify’s remarkable journey from a billion-dollar valuation to a $120 billion titan, highlighting the importance of data-driven sales strategies. He also advocates for hiring creative and curious individuals over seasoned salespeople, reshaping how companies approach talent acquisition.

In this episode of Go to Market Grit, Modern Health VP of Sales Hannah Willson explains how Modern Health is working to normalize and de-stigmatize cognitive wellbeing health in the workplace.  According to the CDC, depression interferes with a person’s ability to complete physical job tasks about 20 percent of the time, and reduces cognitive performance about 35 percent of the time. What’s more, only 57 percent of employees who report moderate depression, while 40 percent of those who report severe depression receive treatment to control their symptoms. Of course, depression is just one type of mental obstacle that workers struggle with on a daily basis. Anxiety, chronic stress, substance abuse, and family issues are all common as well. Up until recently, the topic of mental health has been somewhat of a taboo in the workplace. Yet, this is starting to change thanks to the work of Modern Health, which offers an innovative mental well-being platform for workers. Thanks to Modern Health, companies now have a framework for guiding employees through their personal challenges.In this episode of Go to Market Grit, we cover: Modern Health’s mission to normalize and de-stigmatize mental health.Why there is still a stigma about mental health in sales, due to a lack of resources and understanding — and how Modern Health is working to change it.How addressing and prioritizing mental health can lead to direct productivity gains, and lower turnover. Viewing sales as a marathon and not a sprint, and why it’s important to have mental resilience and stamina. Hannah also talks about remembering to monitor your mental health during busy and challenging times.The challenges and rewards of selling for a startup versus selling for an established enterprise, and why thriving in a startup role requires having a different mindset and approach. Taking time to prioritize the foundational aspects of mental health, like getting enough sleep and exercising. Advice for maintaining mental stability and balance during especially stressful times, such as the end of quarter sales crunch.The power of gratitude, even during challenging times, and how it can be energizing.Why it’s better to achieve work-life harmony, instead of work-life balance. Hannah also explains her perspective on balance, and adapting to remote work.The process of talking about work with family members, and why it can be both healthy and rewarding. Hannah also talks about the pressure and demands that come with being a female sales leader, and how she has adapted. Links: Modern HealthConnect with Hannah on LinkedInConnect with JoubinTwitterLinkedInEmail: gtmg@kleinerperkins.com Learn more about Kleiner Perkins

If there’s one person who knows a thing or two about sales growth, it’s Brex Chief Sales Officer Sam Blond, who has been a part of some legendary sales runs during his career. Sam joined Zenefits in 2013, and helped transform the company into the fastest SaaS business of all time. Then, he left and joined Brex, and was part of a team that scaled from 46 to 455 employees in just two years. Was it luck that led Sam to these companies, or is Sam naturally gifted in discovering opportunities? In this episode, Sam explains his approach to sales and growth, while also explaining how to scale effectively from the inside. In this episode of Go to Market Grit, we cover: Sorting through the noise, and recognizing greatness  when interviewing.Sam’s advice for advancing and bettering yourself at a company, and capitalizing on luck when it happens.Sam’s thoughts on determining good reps versus good leaders. How companies like Brex are using the pandemic to refocus and rebuild, while planning to scale again in 2021.The importance of trying to hire the best possible people for sales roles.Sam’s thoughts on why he is a strong recruiter, and why he has been so successful in building high performance sales teams. The strategy of using above market compensation to attract and retain top talent.Sam’s philosophy on quota, and why he likes 70 percent of his team to be over 100 percent of quota.Creating a winning sales culture, and why it’s one of the most important things to strive for.The challenge of scaling a sales team without chopping up territories or lowering quotas, and how businesses can avoid this pitfall.Why company leaders need to temper growth expectations. How Sam goes about setting future growth targets. Earning respect through performance and taking on leadership roles. Why it’s everyone’s job to recruit. Sam talks about the strategy of using internal recruiting, and only bringing aboard new team members who can be vouched for — and why this helps mitigate risk.LinksConnect with SamLinkedinTwitterBrex Connect with JoubinTwitterLinkedInEmail: gtmg@kleinerperkins.com Learn more about Kleiner Perkins

In a study from Red Hat, 95 percent of respondents said open source was strategically important to their organization, while 77 percent agreed that open source will continue to grow. Yet, that doesn’t guarantee an easy sell. Selling open source software at the enterprise level requires an entirely different strategy than traditional software. For insight, we turned to open source sales expert Jeff Miller. Joubin and Jeff discuss two topics, including Jeff’s career journey, and how open source sales teams can build and execute effective go to market strategies.This conversation covers:Jeff’s early experiences in sales, where he cut his teeth selling long distance service door to door — learning how to handle rejection and building an aggressive work ethic.How Jeff made the leap into software sales, where he learned the meaning of software and how to approach customers and sell them solutions that help solve problems. Jeff also explains what motivated him to move into enterprise software. The value of having a strong mentor, and how it can open doors to greater opportunities.The key difference between open source and open core computing, and how it changes the sales process.The challenge of building an open source go to market strategy, when there is virtually no control over the sales cycle. Why open source software requires a tight marriage between marketing and sales.The critical role that education and documentation play in the sales process, in addition to having an inside SDR/ LDR team to work with the customer, identify new use cases, and guide the customer in their journey. How good, qualified leads can make all the difference, and make sales associates far more effective.Viewing developers are influencers, not decision makers when making open source sales.WhyJeff loves working with early stage startups, where you can make a huge impact fast without dealing with a lot of the red tape that comes with larger organizations. Key metrics that Jeff looks for when qualifying early stage startup opportunities, where there is a lot of riskLinksConnect with Jeff on LinkedIn: LinkedInCockroach LabsConnect with JoubinTwitterLinkedInEmail: gtmg@kleinerperkins.com Host Twitterhttps://twitter.com/JoubinmirLearn more about Kleiner Perkins

Topics:Is there a stigma around intelligence in sales?How to enable high velocity salesMany organizations today are struggling to strike a balance between being data-driven and gut-driven. For pointers, we turned to Meka Asonye who has deployed data at the highest level in sports doing statistical analysis for the Cleveland Indians. Meka provides tips about using data to discover opportunities and gain a market advantage. Meka also talks about his transition into sales, touching on important issues related to the stigma of the profession (and how that’s changing) and enabling high velocity growth. In this episode of Go to Market Grit, we cover: Meka’s atypical career journey, including a four year run advising the GM of the Cleveland Indians on Major League roster and payroll allocation using statistical analysis.The Indians’ strategy of trying to gather every data point possible when scouting, to gain an on-field advantage and assist with scouting.Analyzing someone’s level of grit, or resilience, and whether that can be accomplished with data alone.  Striking a balance between being data-driven and being gut-driven. Competitive balance, and learning how to operate in an imperfect or imbalanced system.Meka’s slow but successful transition into technology sales — including why he made the jump into technology.The stigma of sales, especially with smart individuals, and why it’s starting to change as the profession is getting more difficult and requiring more personalized experiences. How the role of the modern sales leader has evolved over the last decade or so, as it now involves working with product, finance, customer service, and marketing teams.Enabling a high velocity sales engine. According to Meka, the most important thing is to join a company with an amazing product, and a product-led growth strategy. The role that people, processes, and tools play in enabling a high velocity sales engine.Meka’s definition of high velocity sales, which is being able to close a significant number of deals in 30 days. Links:Connect with Meka on LinkedinMixpanelConnect with JoubinTwitterLinkedInEmail: gtmg@kleinerperkins.com Learn more about Kleiner Perkins

In this episode of Go to Market Grit, CircleCI CRO Jane Kim shares valuable insight about her experiences growing a global organization, and trying to build an effective team and strategy. Joubin and Jane discuss and debate two key topics, including leading with vulnerability, and five common mistakes that first time managers make. “Vulnerability is not knowing victory or defeat, it’s understanding the necessity of both; it’s engaging. It’s being all in.” - Brene BrownLeading with vulnerability, and doing it well, is arguably one of the most difficult things to do in business. Yet, mastering this strategy can be incredibly empowering both for yourself and your team, as it can build authenticity and trust.One person who actively practices leading with vulnerability is Jane Kim, who has helped drive explosive global growth at CircleCI. Jane explains what it means to truly lead with vulnerability, while offering sage advice on building sales teams. In this episode of Go to Market Grit, we cover: How a company’s playbook can differ from region to region, and why it’s important to be open to new ideas when stepping into new markets.How purchasing is flowing down, and leading to more technical buyers who are empowered to not only test products but also to recommend solutions to decision makers.The importance of leading with vulnerability, and how it can create authenticity and trust with workers.  How being vulnerable can make you impenetrable to criticism. In other words, by being open about your strengths and weaknesses, you don’t have to be defensive about other people coming after your insecurities. Why it’s important to be considerate about the type of information that you share when practicing vulnerability, as well as when you share it and how you share it.A debate about the five mistakes that first time managers make, including micromanaging, hiring the wrong person, falling into the likability trap, giving bad advice to the team, and pursuing the wrong strategy. Jane also mentions leadership principles, including empowerment and accountability. Why Jane prefers to fail fast, and to use failure as a learning opportunity. Giving people the confidence to be themselves, while coaching them to be better.  Understanding that you will make mistakes in your management career, and thinking about how you will recover from them.Links:Connect with Jane on LinkedinCircleCIConnect with JoubinTwitterLinkedInEmail: gtmg@kleinerperkins.com Learn more about Kleiner Perkins