ILTA Voices

What are the qualitative and quantitative measurements of KM that demonstrate the value of KM to senior leadership or others across the firm. Whether you are starting from scratch or have an established method of collecting and conveying metrics, this podcast will explore the different ways to achieve this. Moderator: @Daniel Wood, Director of Counsel Assistance, Womble Bond Dickinson  Speaker: @Holly Hanna, KM Firm Solutions Manager, Perkins Coie  Recorded on 10-28-2020

A lot of law firms are claiming to be innovative, but clients often struggle to understand what firms mean when they talk about innovation. In this micro-learning podcast, we will discuss how truly innovative law firms (according to their clients) are differentiating themselves by delivering value and enhancing customer satisfaction. Moderator:  @Bárbara Gondim Da Rocha, Head of Knowledge Management and Innovation, Rocha Marinho E Sales, Advogados  Speaker:  @Greg Lambert, Chief Knowledge Services Officer, Jackson Walker Recorded on 10-23-2020

In this micro-learning podcast, we will briefly highlight benchmarking, competitive intelligence, what tools do you use and how do you compare yourself to others? Moderator: @Jarmila Pencikova, Director, Finance, Osler, Hoskin & Harcourt LLP Speaker: @Kevin Bielawski, Director of Legal Operations, Husch Blackwell LLP Recorded on 10-22-2020

In this micro learning podcast, we will discuss what knowledge management and marketing will look like as we emerge from this pandemic in the office of the future and how to best continue to position these areas in need. Moderator: @Caroline Sweeney, Director of Knowledge Management & Innovation, Dorsey & Whitney LLP Speakers: Gillian Brennan, Director, Client Relations, Dorsey & Whitney LLP @Catherine Monte, Chief Knowledge Officer, Fox Rothschild LLP Recorded on 10-15-2020

In this podcast session, we will discuss ways to maximize ROI of an e-billing system, tool support, and highlight why a unified process allows you to better track spending. Moderator: @Will Pett, Senior Business Analyst, Fidelity Investments Speaker: @Donald Knight, Director of Legal and Tax Operations, Crown Castle Recorded on 10-12-2020

When there is a new innovative idea, you want to champion it and deliver on it as fast as possible, but in a responsible way. In this podcast, we will discuss what are some best practices for keeping stakeholders engaged while meeting firm governance standards and security requirements. Questions from Dan to Nikki:  -What methods do you use to solicit ideas?  -How do you vet a pie in the sky idea vs. something practical, especially when it may be something deep in the weeds of a legal practice? (Relatedly, how do determine if an innovative idea is one attorney’s dream but not universal?) -When do different stakeholder groups get involved in the project? Are ideas vetted through risk, information governance, finance, etc. before they are PoC’d? -How do you productize your innovative projects? Moderator: @Daniel Pratt, IT Business Relationships Manager, Holland & Knight LLP Speaker: @Nicola Shaver, Managing Director, Innovation and Knowledge, Paul Hastings LLP  Recorded on 9-29-2020

In our second installment of Emerging Roles in Legal Amy Monaghan speaks with members of Orrick's innovation team. In this "fanel," we discuss an array of topics, including: what it means to drive change within an organization, how they are working to empower attorneys to practice at the top of their licenses, and the importance of mentorship. You will hear from each Orrick team member about their roles and contributions to Orrick's innovation initiatives. We cover a lot in this episode and if you are interested in reading further here are a few applicable resources that might be of interest: Business of Law Podcast: Orrick and Microsoft Legal Productivity Hackers Discuss Innovation and Microsoft Teams here Investing in the future:  Harvard grad students discover West Virginia here Extreme Makeover: The Digital Transformation Edition here The Ant and the Grasshopper: Planning Today to Succeed Tomorrow here Legal Innovation: It’s the New Roles that Make the New Tools here For further reading on T-Shaped Lawyers and here Manyee’s ILTAON session on design thinking Kendall’s ILTAON session Virtual Training 1 – Being Prepared to Reach a Remote Audience   Interviewer: @Amy Monaghan, Senior Practice Innovations Manager, Perkins Coie  Speakers: @Wendy Curtis, Chief Innovation Officer, Orrick, Herrington & Sutcliffe LLP @Kendall Blue, Director of Technology Training, Orrick , Herrington & Sutcliffe LLP @Manyee Chow, Innovation Project Manager, Orrick, Herrington & Sutcliffe LLP Kelly Cullen, Director, Global Operations and Innovation Center, Orrick, Herrington & Sutcliffe LLP Samantha DeLee, Project Attorney, Orrick, Herrington & Sutcliffe LLP  Kenya Henry, Executive Legal Administrator, Orrick, Herrington & Sutcliffe LLP  Whitney Coble, Start-Up Relations Adviser, Orrick, Herrington & Sutcliffe LLP  @Vedika Mehera, Innovation Advisor, Orrick, Herrington & Sutcliffe LLP  @Kate Orr, Senior Innovation Counsel, Orrick, Herrington & Sutcliffe LLP Jaclyn West, CaseStream Program Manager, Orrick, Herrington & Sutcliffe LLP

Amy Monaghan, Senior Practice Innovations Manager, Perkins Coie, had the great honor of speaking with Jason Barnwell, Assistant General Counsel—Modern Legal at Microsoft for this inaugural episode of the Emerging Roles in Legal podcast series. Jason never fails to provide thought-provoking insights and my personal favorite quote from this episode is that "business presents a candy store of broken things!" Of course, we see the broken things as opportunities for innovation, which is where these new skillsets and emerging roles in legal are needed. If you're interested in hearing more from Jason, check out the Business of Law Podcast and also his posts on Legal Evolution (I recommend this post on designing knowledge work). Be on the lookout for a next episode soon! Interviewer: @Amy Monaghan, Senior Practice Innovations Manager, Perkins Coie  Speaker: @Jason Barnwell, Assistant General Counsel—Modern Legal, Microsoft

In this final ‘AI meets KM’ session, we will be looking to the future. New tools are emerging onto the market that feature more advanced AI and offer entirely new use cases than the machine learning tools we’ve become used to. This podcast will explore this rapidly changing landscape, asking what disruptions the new entrants to market will bring.   Moderator: Nicola Shaver, Managing Director, Innovation and Knowledge, Paul Hastings, LLP   Speakers: Horace Wu, Founder & Director, Syntheia Martin Karlsson, CEO, Lateral   Recorded on 7-17-2020

In this micro learning podcast, we will discuss how to best get staff up to speed while working remotely with various platforms to ensure success. Moderator: @Marlene Gebauer, ​Director of Knowledge Solutions, Greenberg Traurig Speaker: @Andre Davison, MSLIS, Research Technology Manager, BLANKROME Recorded on 7-15-2020