A lot of law firms are claiming to be innovative, but clients often struggle to understand what firms mean when they talk about innovation. In this micro-learning podcast, we will discuss how truly innovative law firms (according to their clients) are differentiating themselves by delivering value and enhancing customer satisfaction.
Moderator:
@Bárbara Gondim Da Rocha, Head of Knowledge Management and Innovation, Rocha Marinho E Sales, Advogados
Speaker:
@Greg Lambert, Chief Knowledge Services Officer, Jackson Walker
Recorded on 10-23-2020