ILTA Voices

The podcast discusses the importance of selecting the right IT projects in law firms, the process of choosing and prioritizing IT projects, establishing a project management center of excellence and a PMO, creating a project intake process, and ranking and scoring IT projects.

This podcast explores AI adoption in risk management and the challenges organizations face in maintaining security and compliance. Topics include the current capabilities of AI in risk management, understanding human behavior with AI, consistency and classification of data, and trust in AI implementation.

Given the complex nature of AI and the fact that these models are not transparent, the speaker shared best tips on what do you need to know about your AI model, who built it and what is it based on? Questions the moderator asked the speaker: 1) What is and what is not AI? 2) What are AI models? 3) If you are using a pre-generated AI model what are some questions to ask: - what is it based on? - do you know how the model was trained? - is there any data in the model that may cause the model to provide you with unexpected results? etc 4) How can AI help with managing your data? IE: it can be a tool to help move redundant copies of docs from your data universe; it can summarize info in a document and know where to ‘file’ it or categorize it (info gov idea here) 5) Is generative AI useful in a legal document review setting? Discuss 6) Is this technology going to be similar to how blockchain never really caught on in legal? 7) Can natural language processing help uncover information in your data set that would be missed by pure keyword searches?  (which some lawyers believe is the gold standard of search) 8) What about emotional intelligence / sentiment analysis? Moderator: @Monique Sever - Litigation Support and eDiscovery Supervisor, Harper Grey LLP Speaker: @Jay Leib - Chief Strategy & Innovation Officer, Reveal Brainspace Recorded on 08-10-2023 #LitigationSupportoreDiscovery #PracticeManagementandPracticeSupport #FutureandEmergingTechnologies

Questions the moderator will ask the speaker:   -With the audience of this podcast being attorneys and other legal professionals, we have to start with the obvious question, do you see AI taking their jobs? -How do you see AI's role in the legal industry evolving in the future? -When you think of data privacy, security, governance, and compliance, what do you think of related to risk associated to leveraging AI in the practice of law? Both as a tool for legal professionals and for laymen that might use a tool like DoNotPay.  -In your experience, how have you seen AI change and develop over the past years to address different challenges and needs in the legal industry? -What advice would you give legal professionals when it comes to AI in their role? Moderator: @Joshua Moore - Lead Solutions Expert, NetDocuments  Speaker: @Zachary Warren - Manager, Enterprise Content - Technology and Innovation, Thompson Reuters Institute  Recorded on 07-25-2023

In this session, the speaker delved into the transformative power of AI technology in the legal industry. They explored the game-changing solutions that are revolutionizing document intake and processing at law firms, replacing the traditional manual, labor-intensive, and error-prone methods.   In addition, they uncovered how AI-powered solutions are unifying document input sources, streamlining categorization and classification, identifying time-sensitive and urgent documents, and seamlessly integrating them into downstream case management systems.   They also shared compelling real-world examples that demonstrate the remarkable efficiency gains that firms can achieve through the adoption of this technology. Listeners will discover how these AI solutions are reshaping the way law firms operate, saving valuable time, reducing costs, and optimizing the allocation of staff resources. Moderator: @Harriet Joubert-Vaklyes - Senior Project Manager - Legal Operations, CBRE Group Speaker: @Vivek Rao - CEO, Foundation AI Recorded on 07-20-2023

Identifying "Moments of Friction" -- workers' pain points with technology, processes and adoption is critical. In this session, the speaker discussed how to identify whether a MOF is a result of technology or psychology; highlight pain points; adoption; needs analysis; dig into the why and learning how to get to the root/core of the issue and user frustration. Questions the moderator will ask the speaker:   -Why don’t you tell us a bit about the framework you like to use when thinking about the needs around training, and how those give way to the moments of friction that arise? -This question is why I refer to change management as equal parts comms and therapy: how can we make sure users feel as though their needs were taken into account? -We’re all aware that most people don’t exactly love change. What are some ways to tell whether workers’ friction with new tech or processes is due to that, or if there’s something bigger at play? -I think most people overlook frequent and useful communication as a tool to help along adoption: what are some ways you’ve best decreased friction in the past? -Final (tricky) question: what do you do when people bring you in after things have already gone off the rails? Moderator: @Harriet Joubert-Vaklyes - Senior Project Manager - Legal Operations, CBRE Group Speaker: @Carolyn Humpherys - Learning & Change Management Consultant, Traveling Coaches Recorded on 07-19-2023

Some people predict that by 2025 half of legal teams will be staffed by non-lawyers. Will that be perceived as a threat or an opportunity? Do lawyers need to learn legal tech, or can they just hire people who specialize in it but are not lawyers? Do you need to be a lawyer to effectively use legal tech? Questions moderator will ask speakers:   - The term “non lawyer” is sometimes perceived as quite controversial. Many people who support the business of law feel it is used to marginalize expertise. With the development of legal technologies being a lawyer is not always a needed qualification to plan, implement and use the tools. In your experience how does it help to be a lawyer or not, when using legal technologies? - Where do you see non lawyers working cases, supporting transactions, being part of case teams, etc. today? - With more and more demand on expertise to “drive” legal technologies, or perform data analysis, do you think layers need to learn these skills? Or can they just hire non-lawyers to work side by side with lawyers? Or both? - Do you think the balance could even tip that within law firms more non-lawyers are leveraged to work and manage cases and lawyers solely focus on the parts that require analysis and practice of the law? - What does all this mean for the legal profession, will the job description of lawyers change over time? Why or why not? Moderator: @Christiane Matuch - Legal Innovation Manager, Greenberg Traurig, LLP Speakers: @Alyssa Cowley - Associate Director, Knowledge Management, Shearman & Sterling LLP @Harriet Joubert-Vaklyes - Senior Project Manager, Legal Operations, CBRE   @Josh Lazar - Founder and Chief Everything Officer, TechThinkTank  Recorded on 07-18-2023

AI has become an integral piece of responsive/non-responsive coding for reviewing eDiscovery data, and in our last podcast in the series, we discussed how it is increasingly being applied to personal information identification and redactions in litigation and investigations. For this session, the speaker will focus on how AI is being used for data breach response and why it should be part of your response plan. Questions the moderator will ask the speaker: -What do you see as the status quo for how companies react when they’ve learned of a data breach, and what are some of the pitfalls? -What specific advantages does AI offer when compared with that status quo? -What are the risks associated with using AI for data breach response, and what hurdles have teams faced in adopting it? -What practical advice can you offer to the listeners on how to prepare for a potential data breach?  Moderator: @Andrea Shirey - IT Consultant, Bayer Corporation Legal  Speaker: @Dan Donegan - New Business Director at Text IQ Recorded on 07-18-2023

Common vocabularies are a core requirement if firms want to fully utilize the knowledge created by their attorneys. Organizing those vocabularies into a taxonomy makes it easier to share knowledge across tools and practices. However, many firms don’t create or maintain common taxonomies, resulting in knowledge gaps and a lack of findability. A common vocabulary, whether it’s something that’s specific to your firm or leveraging existing taxonomies like SALI, is an investment of both time and money, but putting in the effort allows attorneys to quickly find colleagues who have specific skills, experience, or backgrounds.   Questions the moderator asked the speaker: 1.Is there one thing in particular that made you realize that this was a problem, and one that needed to be solved? 2.Talking about taxonomies tends to make people tune out. How did you get buy in from other groups? 3.How do you maintain your taxonomies? Is it a group effort? If so, which groups should be involved? 4.What would be your recommendations for firms that are just starting to engage with this issue? Moderator: @Holly Hanna - KM Firm Solutions Manager, Perkins Coie Speaker: @Rachel Shields Williams -  Director, Knowledge Management, Sidley Austin LLP   Recorded on 07-13-2023

If there was a road map for security and authentication, it’s long gone now! We’re on the road to a Passwordless future and we live in a time where no one even answers their phone! This encore ILTA podcast will quickly bring you up-to-speed and help you…and your users help themselves with better password solutions!  Questions the moderator will ask the speaker(s): 1) This topic was presented at Legal Week and was very popular.  Why do you think that is? 2) What are the biggest challenges to “secure” authentication today? 3) What are most of us doing well, and what do most of us need to do better when it comes to our authentication implementations? 4) What is the future of authentication in IT?  What are some trends? If you are a listener who is overwhelmed by this topic, where do you recommend people start to become more educated in this area? Moderator: @Corey Reitz - Distinguished Cyber Assurance Architect, Sandia National Laboratories Speakers: @Brian Clarke - Cybersecurity Manager, Porzio Bromberg & Newman @David Forrestall - Managing Partner, SecurIT360 @Kenneth Jones - Chief Operating Officer, Xerdict Recorded on 07-12-2023.