Million Dollar Electrician - Sale to Scale For Home Service Pros

Joseph and Clay discussed the AC service situation. Joseph suspected that the salesperson was sent to install the hard start kit and use the opportunity to discuss an upgrade option with him. - PLAY @1:00Clay and Joseph discussed the importance of positioning oneself as a solution rather than a salesperson when interacting with customers who may initially see them as part of the problem. Joseph shared that he had higher sales when he looked like a technician rather than a salesperson. - PLAY @12:26Clay and Joseph discussed a sales technique called the "stars align close" where they create a perfect scenario for the customer and ask what they would do in that situation. They also talked about how making the scenario ridiculous can help the customer feel worse about giving the wrong answer and lead to a more honest response. - PLAY @17:28Joseph and Clay discussed the importance of pulling instead of pushing in sales. They also talked about the negative effects of being more committed than the customer and shared examples of how to make the sales process ridiculous. - PLAY @22:49Clay and Joseph discussed the importance of speaking with conviction and building relationships with customers, even if it doesn't lead to an immediate sale. They also acknowledged that not everyone will be a good fit for their services, but it's important to focus on providing the best service possible to those who are. - PLAY @28:20Joseph and Clay discussed the importance of providing ethical and high-quality service to customers, even if it means charging more. They emphasized the need to believe in one's own superiority in order to justify higher prices and to always strive for self-improvement. - PLAY @33:56Joseph and Clay discussed the importance of experiencing premium-level service in order to offer better service themselves. Joseph also shared a technique of asking customers about their ideal scenario to gauge their interest in a product or service. - PLAY @39:34https://www.facebook.com/groups/electricpreneursecrets/

Joseph and Clay discussed the importance of service and why it is priced at a premium. They also talked about the impact of acidity on anxiety and how it relates to drinking Coke. - PLAY @0:00Joseph and Clay discussed the importance of providing excellent customer service and how it can set a business apart from its competitors. Joseph shared his personal experiences with hiring service companies and how he values those who can meet his expectations. - PLAY @8:48Clay and Joseph discussed the challenges of establishing service pricing for electricians and the misunderstandings that homeowners have when trying to find an electrician for service work. They also talked about the importance of customer service training and the costs associated with acquiring leads. - PLAY @17:16Joseph and Clay discussed the challenges of service work for electricians and how it requires specialized training, presentation, and etiquette. They also talked about the importance of setting a sustainable rate for service work to ensure profitability and growth for the business. - PLAY @25:59Clay and Joseph discussed the importance of establishing a sustainable service rate for a business to survive and provide quality service to customers. They emphasized the need to factor in expenses and overhead costs to determine a fair and ethical pricing strategy. - PLAY @34:21Joseph and Clay discussed the importance of sales and profit in a business, as well as the significance of pricing and providing high-quality service. They also provided two action items for listeners to improve their businesses. - PLAY @43:00https://www.facebook.com/groups/electricpreneursecrets

Clay and Joseph discussed the importance of having fun in the workplace and how being too focused on work can lead to missing out on important events. Joseph shared his personal experience of making mistakes by overworking himself. - PLAY @0:06Clay and Joseph discussed the impact of overworking oneself on personal relationships and the importance of leading by example in business. They also emphasized the need to recognize the shadow cast by one's own authority and to take actions that communicate humility and respect for others. - PLAY @8:41Clay and Joseph discussed strategies for team building, including rotating responsibilities, engaging with employees on a personal level, and incorporating fun activities to break down walls and build a cohesive culture. They emphasized the importance of being a good listener and investing in employees to make them feel valued and appreciated. - PLAY @17:26Joseph and Clay discussed different ways to bring fun to the workplace, such as drawing competitions and maintenance competitions with prizes. They also emphasized the importance of checking one's energy and bringing a positive attitude to work. - PLAY @26:31Joseph and Clay discussed how they fell out of love with their jobs and found motivation by focusing on their "why" and bringing fun to their work. They gave the all-star actions of recognizing when you have time for fun and intentionally blocking it off on your calendar. - PLAY @35:17Joseph asked Clay for advice on how to handle a situation where he wanted to share a quote from the Quran but was unsure if it was appropriate to mention a religious text. Clay gave his thoughts on the matter. - PLAY @44:39Catch all this LIVE in our Facebook Group:https://www.facebook.com/groups/electricpreneursecrets

What you missed today on Electricpreneur Secrets, Episode 68...Joseph and Clay discussed various topics including learning about business from dogs, the value of having fun in the workplace, and how to improve warranty processes to avoid losing customers. They also reflected on their previous "In a Slump" series and expressed gratitude for the positive feedback they received.Clay and Joseph discussed how warranties are offered to manage risk and make customers feel safe, but the after-service is where many service providers fall short. They talked about the importance of providing good service before, during, and after a job to ensure customer satisfaction and future business. - [@7:20]Joseph had a bad warranty experience with a flooring contractor who refused to take responsibility for the issue and blamed the manufacturer instead. Despite the contractor doing good work, Joseph would not use them again due to their lack of willingness to help with the warranty. - [@14:43]Joseph and Clay discussed the importance of providing exceptional customer service and going above and beyond to handle warranty calls. Joseph shared a story about how his former business partner provided free value to a first-class member and how it resulted in a loyal customer who referred others to their business. - [@22:34]Joseph and Clay discussed the importance of having a good warranty and providing excellent customer service to reduce risk and increase customer satisfaction. They also talked about the negative impact of poor service and how it can lead to customers doing things themselves instead of relying on professionals. - [@30:04]Joseph and Clay discussed the importance of designing a warranty process that every member of the company can speak to and be proud of. They emphasized the need for intention, training, and consistency in handling warranty concerns to provide fair and consistent value exchange to customers. - [@36:53]https://www.facebook.com/groups/electricpreneursecrets

Clay and Joseph discussed the importance of having a routine and how it can make or break you. They also touched on the topic of alcohol and its effects. - PLAY @0:00Joseph and Clay discussed the importance of having a consistent routine to prepare oneself for the day ahead, including taking small manageable steps and having intention for how the day will play out. They emphasized the importance of balancing health, family, and business, and the risks of not having a routine and allowing emotions to run one's day. - PLAY @9:55Clay and Joseph discussed the importance of having a routine and being punctual in order to succeed in life and work. They emphasized the benefits of being early and the consequences of being late or missing routines. - PLAY @20:00Clay and Joseph discussed the importance of preventative measures for both physical and mental health, including building routines and filling oneself with positivity. They also touched on the dangers of relying on drugs and alcohol as a crutch and losing control. - PLAY @30:03Clay and Joseph discussed the importance of establishing a routine that prioritizes self-care and personal growth. They emphasized the need to be intentional with time and to create a schedule that allows for progress in all areas of life. - PLAY @40:29Joseph and Clay discussed how to prioritize health, family, and business in order to get out of a slump and gain momentum. They also talked about the importance of reviewing faith, finance, family, and freedom every day. - PLAY @50:14https://www.facebook.com/groups/electricpreneursecrets

Clay and Joseph discussed their mentors and the impact they have had on their communication and business skills. They also celebrated a member's sales success and shared their excitement for upcoming live streams. - PLAY @7:00Joseph and Clay discussed the concept of being in a slump, both personally and in business/sales. They emphasized the importance of taking responsibility and conducting a self-diagnostic process to improve performance and maximize the value of each call. - PLAY @14:29Clay and Joseph discussed the importance of following a process and using data to gain clarity in order to make better decisions as entrepreneurs. They emphasized the need to recognize and address consistent errors in order to improve performance. - PLAY @21:33Joseph and Clay discussed the importance of focusing on one problem at a time and controlling what you can control in a sales call. They emphasized the value of small wins and prioritizing customer acquisition over the size of the sale. - PLAY @28:47Joseph and Clay discussed the importance of experiencing problems and slumps in business to grow and learn. They also gave action items for solving problems and understanding customers' emotional needs. - PLAY @36:52

Joseph and Clay discussed code seminars and their experiences attending them. They also talked about upgrading their webcams and joked around about being pleasant and polite. - PLAY @0:00Clay and Joseph discussed how to identify and get out of a slump by changing one's perspective and not identifying with failure. They also talked about the ups and downs of life and how to manage expectations. - PLAY @22:09Clay and Joseph discussed how to pivot from a negative mindset and shared personal experiences with depression. They also talked about the importance of acknowledging accomplishments and closing open cycles to gain momentum. - PLAY @28:00Clay and Joseph discussed ways to handle emotions and anxiety, including flexing the muscles above the diaphragm and controlling breathing. They also emphasized the importance of physical exercise for a healthy mindset. - PLAY @34:00Joseph and Clay discussed the importance of positive energy and how it can be transferred through people. They also talked about the benefits of dressing well and looking good to boost confidence and productivity. - PLAY @39:39Joseph and Clay discussed ways to get out of a slump, including not identifying with the problem, recognizing that it won't last forever, and tracking wins. They also shared personal anecdotes and encouraged listeners to focus on mindset and take action. - PLAY @45:16Clay and Joseph discussed the importance of having a routine and the benefits of autopiloting daily activities. They also talked about adding friends to their entrepreneur group and catching up on messages. - PLAY @50:49Clay and Joseph were discussing a problem with finding someone named Troy for a booking. Clay suggested checking if Troy goes by a different name on Facebook, and Joseph expressed appreciation for Clay's help. - PLAY @56:45https://www.facebook.com/groups/electricpreneursecrets

Sales, funny as it may seem, is seen as a dirty word. No one wants to spend money, but people want things to get done, No one wants to be sold anything, but people want to buy things. If you think hard about it, it's such a paradoxical situation. But the reality is, sales are the lifeblood of any business. Without sales, there's no revenue, and without revenue, there's no business. Sales is often looked as a "dirty word", especially when it comes to electrical services. Clients are always weary of electricians taking advantage of them, even when that's not the case. There are many dirty words in the electrical industry that gives off this feeling, which are things you need to be aware of, so you can be more careful with how you speak and handle yourself in front of clients. In this episode, we list down these words and show you a better way to communicate with your clients. By taking the time to check this out, you'll learn how to build trust and rapport with your clients, which can ultimately lead to more sales and repeat business. 

In our world today, technology is ubiquitous and has the potential to make our lives easier in countless ways. From automating repetitive tasks to improving communication and collaboration, technology has revolutionized the way we live and work.The same thing can be said when talking about the electrical industry. Smart technology, when used correctly, can make your services a lot better. However, the catch is using technology intelligently. Offering smart switches and technology in your electrical services can provide numerous benefits to your customers. Smart switches allow for remote control of lighting and electrical outlets through a smartphone app, voice commands, or even motion sensors.Many electricians assume that offering smart technology service options won't be any good since it's expensive and clients may not go for it. However, did you know that there’s a way to still offer these in your economical options without you breaking the bank? Surprising as it may seem, it's possible, and you'll learn everything you need to know about it by tuning into our podcast. This is something you don't want to miss, since it can help you improve your business and provide a better service to your clients.

There comes a time when we're dealing with people who only AIM to get the estimates. They may say they're just looking for quotes and that they're not the one to make the final decision or they may even say they're just out comparing prices of different electrical companies. Regardless,  it can be challenging to deal with clients who are only interested in estimates, since it doesn't actually give you a lot of chances to win them over and REALLY go for your electrical services. If you don't know how to handle situations like these, you might miss out on opportunities to convert these potential clients into loyal customers.So what should you do when presented with this problem? Better yet, how do you ELIMINATE the chances of objections in the first place so you can stand out among the competition? In this episode of Electricprenuer Secrets, we dive into the best strategies that you can use to handle clients who are only interested in estimates and finally take your business to the next level.